Roles & Responsibilities Provide L1 support for Azure and GCP cloud infrastructure monitoring alerts and tickets Perform initial triage and troubleshooting of incidents related to VMs storage networking and IAM Escalate unresolved issues to L2/L3 teams with proper documentation Monitor cloud resource health using native tools (Azure Monitor GCP Cloud Monitoring/Stackdriver) Handle basic user access requests password resets and permission changes Maintain incident logs and update ticketing systems (ServiceNow/Jira etc.) Follow standard operating procedures (SOPs) and runbooks for common issues Support patching backup verification and routine maintenance tasks Ensure SLAs are met for ticket response and resolution at L1 level Required Skills 2–4 years of hands-on experience in Azure administration/support Working knowledge of GCP services (Compute Engine Cloud Storage IAM VPC) Familiarity with ticketing tools and incident management processes Basic understanding of networking concepts (DNS VPN firewalls) Good communication skills for shift handovers and escalations Willingness to work in rotational shifts (24x7 support environment if applicable) Preferred Certifications Microsoft Certified Azure Fundamentals (AZ-900) / Azure Administrator Associate (AZ-104) Google Associate Cloud Engineer (preferred not mandatory) Pay ₹800000.00 - ₹1000000.00 per year Benefits Provident Fund Work Location Remote