Thanks for your interest in Success Academy! Running a large fast-growing and high-performing network of public charter schools takes a village - families children teachers staff and faculty advocates and supporters alike. We are growing fast in New York and expanding to Florida and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun rigorous whole-child education regardless of zip code or economic status. When you join SA you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential. Role Overview SA is seeking a Senior IT Executive Support Specialist to deliver white-glove high-touch technology support for our C-suite executives board members and key stakeholders. This role goes beyond traditional helpdesk support it requires a blend of advanced tecnical expertise absolute discretion and exceptional emotional intelligence to ensure seamless zero-friction technology experiences for our leadership team. Key Responsibilities VIP Technical Support & Resolution Provide concierge-level priority technical support for all executive hardware software mobile devices and home office setups. Troubleshoot complex issues across multi-platform environments (macOS Windows iOS Android) with minimal downtime. Manage high-priority incidents with urgency root-cause analysis and clear non-technical communication tailored to executive preferences. Executive Collaboration & AV Systems Oversee and support high-stakes boardroom meetings hybrid conferences and live webcasts (utilizing Microsoft Teams Zoom and enterprise AV hardware). Ensure flawless audio-visual display and network connectivity before and during critical executive presentations and board sessions. Proactive Infrastructure & Security Coordinate device provisioning secure configuration and lifecycle management for all executive assets. Partner with the Cybersecurity team to enforce stringent security policies (e.g. MDM multi-factor authentication endpoint protection) without disrupting executive workflows. Conduct regular preventive maintenance on executive hardware and communication channels. Discreet & Available Service Delivery Handle highly sensitive and confidential corporate information with strict discretion and adherence to company compliance standards. Participate in an on-call rotation to provide after-hours and weekend support for urgent international travel or critical business events. Qualifications Experience Minimum of 5 to 7 years in enterprise IT support with at least 3 years dedicated to supporting C-level executives or VIP stakeholders in a fast-paced corporate environment. Technical Mastery Advanced troubleshooting proficiency in macOS iOS Windows 11 and Microsoft 365 ecosystem. Experience with enterprise Mobile Device Management (MDM) platforms (e.g. Intune Jamf). Familiarity with modern enterprise video conferencing hardware and room systems (Crestron Logitech Teams Rooms). Solid understanding of enterprise networking VPNs and secure remote access protocols. Soft Skills Impeccable communication and interpersonal skills with a calm patient demeanor under pressure. High emotional intelligence and the ability to anticipate executive technology needs proactively. Uncompromising integrity and commitment to data privacy and discretion. Exact compensation may vary based on skills and experience. This position is not bonus eligible. Compensation Range $140000 $160000 USD Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth. Privacy Policy By providing your phone number you consent to receive text message updates from Success Academy regarding your application. Reply STOP to unsubscribe. View our Privacy Policy We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Success Academy Charter Schools does not offer employment-based immigration sponsorship.