Location Hamburg or Barcelona At Freenow we empower smarter mobility decisions helping people move freely and cities to thrive. We're looking for a Product Manager to join our Rider team. This role is critical for owning and continuously improving key parts of the rider journey. You will be responsible for identifying friction points and unmet needs to drive improvements in conversion engagement retention and overall customer satisfaction across our customer-facing platform. YOUR DAILY ADVENTURES WILL INCLUDE End to end own and continuously improve key parts of the rider journey. Identify friction points drop-offs and unmet needs using data research and direct user feedback. Drive improvements in conversion engagement retention and overall customer satisfaction. Translate business goals and user insights into clear problem statements and high-impact opportunities Validate ideas through experiments rapid prototyping and data-driven decision-making. Balance short-term wins with long-term platform improvements. Build strong partnerships with engineering design data marketing operations and other teams Align stakeholders around clear goals and success metrics. Communicate vision progress and trade-offs effectively. TO BE SUCCESSFUL IN THIS ROLE 7+ years of experience as a Product Manager within a fast-paced environment on a multi million customer facing product such as mobility food delivery etc Strong proven experience with discovery and delivery. Proficient experience using quantitative and qualitative data to inform and drive product decisions A passion for creating simple user-friendly and highly effective products. Exceptional communication skills with the ability to clearly articulate user problems data evidence target audience and suggested solutions. A strategic and analytical mindset demonstrating a commitment to deeply understanding competitor actions and critically evaluating the Why and their relevance before adopting any approach. Experience with Tableau Mixpanel or similar analytics tools High agency Proactive end-to-end ownership energetic solution oriented with bias toward action English Fluent BENEFITS & PERKS IN A NUTSHELL Flexible working arrangements LinkedIn Learning Sabbatical & special leave policies WeRoad partnership Birthday 24th + 31st December off Short term EU work policy Mobility Credit Health Insurance Employee assistance program Plus more local benefits depending on your work location! DIVERSITY EQUITY & INCLUSION Freenow is an equal opportunity employer and we consider qualified applicants regardless of race religion national origin gender gender identity sexual orientation disability or age. We want you to grow and evolve bring your true self to work SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US ABOUT FREENOW We are Freenow the European taxi app with the broadest multi-mobility offering available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis private hire vehicles carsharing car rental e-scooters e-bikes e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann we are on a mission to make urban mobility more efficient sustainable and inclusive.Since July 2025 we have been part of Lyft a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world creating new opportunities for innovation growth and impact.