Design Lead, Consumer

mavenclinic All jobs
San Francisco, CA Remote United States
7 hour(s) ago
Job Overview
Company mavenclinic
CategoryProduct Design
First Seen 7 hour(s) ago

Job Description

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise the company partners with more than 2300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building maternity and newborn care parenting and pediatrics and menopause and midlife — improving clinical outcomes reducing healthcare costs and expanding equitable access to high-quality care at scale. Through its consumer platform Maven provides direct access to virtual care across 30+ specialties as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst Sequoia Dragoneer Investment Group Oak HC/FT StepStone Group Icon Ventures and Lux Capital. Recognized for innovation and industry leadership Maven has been named to the TIME100 Most Influential Companies CNBC Disruptor 50 Fast Company's Most Innovative Companies and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards including TIME 100 Most Influential Companies (2023 2026) Fortune Change the World (2024) CNBC Disruptor 50 List (2022 2023 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) Fast Company Most Innovative Companies (2020 2023) Fortune Best Workplaces NY (2020 2021 2022 2023 2024) About the role We have recently launched our direct-to-consumer platform that gives women access to GLP-1 care hormone care and 30+ healthcare specialties connecting metabolic hormonal reproductive mental and physical health in one care experience. We are building for women who are tired of fragmented care unclear pricing limited follow-up and healthcare experiences that treat each symptom or life stage in isolation. What You'll Do We’re looking for a founding Product Design Lead to help build and scale Maven’s direct-to-consumer healthcare experiences. This role sits at the intersection of consumer growth healthcare access product craft AI-native ways of working and trust-sensitive design. It is a hands-on player-coach role with formal line management responsibility. You’ll lead a small team of senior Product Design/UXR practitioners while also owning high-priority product design work yourself. You’ll report to the General Manager Consumer and partner closely with Product Engineering Growth Data Clinical Legal Operations and Support teams. You will help Maven compete in a fast-moving and highly competitive consumer healthcare market while staying true to what makes Maven different connected clinically responsible whole-person care for women. You will be designing for users who are actively comparing options making decisions quickly weighing affordability navigating uncertainty and deciding whether they trust Maven enough to start and continue care. The work will span both 0→1 product development and continuous optimization of live consumer journeys. You’ll help define new journeys shape concepts prototype and bring new consumer healthcare offerings to market while also improving existing funnels onboarding eligibility pricing payment prescription activation retention and cross-sell experiences through research experimentation data and design craft. What You'll Bring 7+ years of product design experience including complex consumer product journeys and 0→1 product growth. Experience formally managing or leading design teams. Strong hands-on product design craft across UX prototyping visual design mobile apps and responsive web. A portfolio showing D2C product design leadership systems thinking data-driven decision-making high-quality execution and measurable product impact. Experience designing products where trust comprehension eligibility pricing access personal data or complex decision-making play a central role. Experience with growth onboarding conversion activation retention cross-sell monetization or lifecycle journeys informed by research data and experimentation. A strong AI-native workflow and informed opinions on how AI can improve design quality team capacity and business value. We’d especially love to see Experience in healthcare women’s health telehealth digital health insurance fintech marketplaces consumer subscriptions or another regulated or trust-sensitive domain. Experience designing products involving insurance benefits prescriptions clinical eligibility payments care navigation or personal health information. Experience designing in a competitive direct-to-consumer category where acquisition conversion trust differentiation and retention all matter. This is a remote role open to candidates based in the United States with a strong preference for those based in San Francisco. The base salary range for this role is $195000-$230000 per year. You will also be entitled to equity and benefits. Individual pay decisions are based on a number of factors including qualifications for the role experience level and skillset. Our teams primarily operate from the New York Metropolitan area NY and remotely via San Francisco/Bay Area CA Seattle WA Boston MA Chicago IL and Washington D.C. For those in our New York City office we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday Wednesday Thursday). For those based in San Francisco/Bay Area CA Seattle WA Boston MA Chicago IL and Washington D.C. we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health well-being and career development helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health dental and insurance plan options we offer an inclusive approach to benefits Maven for Mavens access to the full platform and specialists including care for mental health reproductive health family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work in office meals and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees with immediate vesting These benefits are applicable to Maven Clinic Co. US-based full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. Maven is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at security@mavenclinic.com For general and additional inquiries please contact us at careers@mavenclinic.com

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