CyberMSI is a US-based company providing Managed Extended Detection and Response (XDR) cybersecurity services to help organizations avoid business disruptions caused by cyberattacks. As a Microsoft full-stack cybersecurity partner we specialize in Microsoft’s cloud security data protection identity threat detection & response security exposure management and compliance products to serve our customers’ cybersecurity challenges powered by Gen AI and our expert insights. CyberMSI’s internship program helps highly motivated professionals develop cloud cybersecurity skills in an accelerated timeframe. By providing a steep learning curve in a fun and challenging work environment our interns develop skills in Microsoft cloud cybersecurity operations structured problem-solving and a deep understanding of Microsoft 365 and Azure cloud cybersecurity powered by Microsoft Copilot for Security. This is a paid internship program. Those trainees who successfully complete the internship program and meet other professional requirements will also be offered a position to join CyberMSI as a full-time employee. What you'll do: Assist in monitoring customer environments for potential security threats and anomalies. Analyze security incidents and provide initial triage and assessment. Participate in threat hunting activities to identify and mitigate potential security risks. Assist in the investigation and resolution of security incidents. Document and report on incident findings and remediation efforts. Help maintain and configure security tools and technologies used in the Security Operations Center (SOC). Participate in routine security assessments and vulnerability scans. Assist in the development and implementation of security policies and procedures. What you’ll bring: Bachelor’s or a master’s in computer science with strong academic credentials. Excellent written and verbal professional communication skills. Knowledge of common cyber threats and mitigation techniques. Solid technical knowledge of Windows OS. Superior attention to detail. What we’ll offer: Market competitive compensation. Hands-on experience with a leading cybersecurity firm. Mentorship and guidance from experienced cybersecurity professionals. Opportunity to work on real-world cybersecurity challenges. Comprehensive training on Microsoft 365 and Azure Cloud Cyber Security technologies. Microsoft 365 and Azure security software licensing. Full-time employment opportunity to join CyberMSI’s cybersecurity operations team upon successfully completing the program.

Job description Please note : that we are open to negotiation based on the your experience and compensation expectations. Strong communication skills (10/10) are essential for this role. Experience in AI or chatbot testing will be considered a valuable advantage We are seeking a highly detail-oriented and experienced Manual QA Engineer to join our dynamic product delivery team. This role is pivotal in orchestrating the end-to-end quality assurance lifecycle—including comprehensive manual test execution strategic test case development API validation backend/database verification and non-functional performance assessments. The ideal candidate will operate at the intersection of quality collaboration and innovation driving scalable defect-free software releases that align with both business and user expectations. Key Responsibilities o Test Planning and Strategy : Collaborate with product owners business analysts and development teams to perform detailed requirement analysis and convert them into robust test strategies. o Derive and prioritize high-coverage test scenarios integrating both functional and non-functional dimensions aligned with sprint goals and release roadmaps. o Define entry/exit criteria traceability matrices risk-based testing approaches and test schedules in alignment with delivery milestones. o Test Case Creation & Management o Design modular reusable and comprehensive test cases mapped to user stories use cases and acceptance criteria using tools like TestRail Zephyr or Xray. o Include positive negative edge-case boundary exploratory and UI/UX-focused validations to ensure maximum test coverage. o Apply advanced test case optimization methods (e.g. decision tables equivalence partitioning state transitions) to ensure test efficiency and effectiveness. API Testing o Validate RESTful and SOAP APIs using tools like Postman Swagger or REST Assured ensuring endpoints behave correctly under valid and invalid conditions. o Verify authentication mechanisms (OAuth JWT) data contracts (JSON/XML schema) HTTP status codes and response time SLAs. o Create automated API test suites and data-driven scenarios where feasible to reduce regression cycle time. Database Testing o Perform backend validation of transactional workflows by executing complex SQL queries across normalized schemas (e.g. MySQL PostgreSQL Oracle MongoDB). o Ensure data integrity consistency CRUD operations constraints and business rules are properly enforced at the database layer. o Validate data synchronization across integrated systems and downstream data pipelines when applicable. Manual Test Execution o Execute test cases manually across diverse test environments operating systems and device profiles including cross-browser and responsive validation. o Conduct various levels of testing such as: Functional Regression Smoke/Sanity Integration System and UAT support Localization/Accessibility (where applicable) o Performance and Load Testing (Basic) o Collaborate with performance engineers or utilize tools like JMeter or BlazeMeter to simulate user load and capture baseline metrics (TPS memory usage response time). o Execute lightweight load tests on APIs or key application workflows to identify bottlenecks early in the SDLC. o Contribute to performance tuning recommendations and assist in validating scalability improvements post-deployment Defect Lifecycle Management o Log triage and track defects using enterprise-level defect tracking tools like JIRA Bugzilla or Azure DevOps. o Perform root cause analysis (RCA) in collaboration with development teams and ensure retesting and regression closure of resolved issues. o Maintain rigorous defect documentation with replication steps system logs/screenshots and environmental metadata. Test Reporting and Metrics o Generate daily/weekly quality reports DRE (Defect Removal Efficiency) defect density trends and test execution dashboards. o Provide QA sign-off with risk analysis unresolved issue log and exit report for release governance. Collaboration and Agile Engagement o Work within Agile/Scrum or hybrid delivery models actively participating in sprint planning backlog grooming retrospectives and product demos. o Foster a collaborative QA culture by sharing best practices mentoring junior team members and contributing to a shared test repository or QA Wiki. Continuous Process Improvement o Evaluate and adopt new tools methodologies and techniques in manual and semi-automated testing to streamline QA processes. o Proactively suggest improvements to test coverage defect prevention and agile workflows through retrospectives and KPIs. Required Qualifications o Bachelor's degree in Computer Science Engineering or related technical discipline. o 3–5 years of professional experience in manual testing with proven ownership of quality assurance for multiple product releases. o Strong understanding of STLC SDLC Agile methodologies QA metrics and traceability models. o Proficiency in writing test cases test scenarios and defect reports aligned with user stories and requirements. o Solid hands-on experience in API testing backend data validation and basic performance testing frameworks. o Exposure to CI/CD pipelines Git workflows and test integration in build automation tools is a plus. o Superior communication documentation and analytical thinking skills

Job description Please note : that we are open to negotiation based on the your experience and compensation expectations. Strong communication skills (10/10) are essential for this role. Experience in AI or chatbot testing will be considered a valuable advantage a. Job Summary: We are seeking a highly detail-oriented and experienced Manual QA Engineer to join our dynamic product delivery team. This role is pivotal in orchestrating the end-to-end quality assurance lifecycle—including comprehensive manual test execution strategic test case development API validation backend/database verification and non-functional performance assessments. The ideal candidate will operate at the intersection of quality collaboration and innovation driving scalable defect-free software releases that align with both business and user expectations. Key Responsibilities o Test Planning and Strategy : Collaborate with product owners business analysts and development teams to perform detailed requirement analysis and convert them into robust test strategies. o Derive and prioritize high-coverage test scenarios integrating both functional and non-functional dimensions aligned with sprint goals and release roadmaps. o Define entry/exit criteria traceability matrices risk-based testing approaches and test schedules in alignment with delivery milestones. o Test Case Creation & Management o Design modular reusable and comprehensive test cases mapped to user stories use cases and acceptance criteria using tools like TestRail Zephyr or Xray. o Include positive negative edge-case boundary exploratory and UI/UX-focused validations to ensure maximum test coverage. o Apply advanced test case optimization methods (e.g. decision tables equivalence partitioning state transitions) to ensure test efficiency and effectiveness. API Testing o Validate RESTful and SOAP APIs using tools like Postman Swagger or REST Assured ensuring endpoints behave correctly under valid and invalid conditions. o Verify authentication mechanisms (OAuth JWT) data contracts (JSON/XML schema) HTTP status codes and response time SLAs. o Create automated API test suites and data-driven scenarios where feasible to reduce regression cycle time. Database Testing o Perform backend validation of transactional workflows by executing complex SQL queries across normalized schemas (e.g. MySQL PostgreSQL Oracle MongoDB). o Ensure data integrity consistency CRUD operations constraints and business rules are properly enforced at the database layer. o Validate data synchronization across integrated systems and downstream data pipelines when applicable. Manual Test Execution o Execute test cases manually across diverse test environments operating systems and device profiles including cross-browser and responsive validation. o Conduct various levels of testing such as: Functional Regression Smoke/Sanity Integration System and UAT support Localization/Accessibility (where applicable) o Performance and Load Testing (Basic) o Collaborate with performance engineers or utilize tools like JMeter or BlazeMeter to simulate user load and capture baseline metrics (TPS memory usage response time). o Execute lightweight load tests on APIs or key application workflows to identify bottlenecks early in the SDLC. o Contribute to performance tuning recommendations and assist in validating scalability improvements post-deployment Defect Lifecycle Management o Log triage and track defects using enterprise-level defect tracking tools like JIRA Bugzilla or Azure DevOps. o Perform root cause analysis (RCA) in collaboration with development teams and ensure retesting and regression closure of resolved issues. o Maintain rigorous defect documentation with replication steps system logs/screenshots and environmental metadata. Test Reporting and Metrics o Generate daily/weekly quality reports DRE (Defect Removal Efficiency) defect density trends and test execution dashboards. o Provide QA sign-off with risk analysis unresolved issue log and exit report for release governance. Collaboration and Agile Engagement o Work within Agile/Scrum or hybrid delivery models actively participating in sprint planning backlog grooming retrospectives and product demos. o Foster a collaborative QA culture by sharing best practices mentoring junior team members and contributing to a shared test repository or QA Wiki. Continuous Process Improvement o Evaluate and adopt new tools methodologies and techniques in manual and semi-automated testing to streamline QA processes. o Proactively suggest improvements to test coverage defect prevention and agile workflows through retrospectives and KPIs. Required Qualifications o Bachelor's degree in Computer Science Engineering or related technical discipline. o 3–5 years of professional experience in manual testing with proven ownership of quality assurance for multiple product releases. o Strong understanding of STLC SDLC Agile methodologies QA metrics and traceability models. o Proficiency in writing test cases test scenarios and defect reports aligned with user stories and requirements. o Solid hands-on experience in API testing backend data validation and basic performance testing frameworks. o Exposure to CI/CD pipelines Git workflows and test integration in build automation tools is a plus. o Superior communication documentation and analytical thinking skills

We are looking for Tier 2 Technical Support Specialist who will be able to lead collaborate prioritize Innovate prioritize bugs affecting customers contain them with workarounds and champion fast fixes by Engineering. Roles & Responsibilities: Work directly with financial institutions’ technology experts  IT networking and security experts to troubleshoot and resolve reported networking and integration issues  system admins to troubleshoot integrations with core banking loan-origination and other systems Pinpoint and visualize bugs and failures using detailed server logs Mentor the Level 1 Support team as they triage diagnose and resolve support tickets Create and update instructions procedures and customer-visible help articles in Confluence Prioritize bugs affecting customers contain them with workarounds and champion fast fixes by Engineering Drive product enhancements that will accelerate and facilitate customer self-onboarding and self-support Create dashboards and alerts of problems so that we can resolve them before customers even see them Technical Knowledge : Abstract reasoning techniques to correctly diagnose problems create workarounds and help developers to implement root-cause fixes Networking including troubleshooting with Fiddler VPN set-up (AWS preferred) SFTP certificates HTTPS traffic proxies and whitelisting WebRTC for video SSO using SAML Experience supporting software running in Amazon AWS Excellent communication skills (both written and verbal) Proven ability to manage multiple concurrent tasks and customer issues multi-tasking and meet deadlines Product Lifecycle and Software Development Lifecycle Tools and software : Fiddler network traffic analysis Kibana log analysis Jack Henry Symitar Corelation Keystone Fiserv DNA and other core banking systems Alkami Q2 NCR Digital Insights and other online banking applications AWS VPN SFTP and Certificate Manager Microsoft ADFS Ping Okta and other SSO integrations User/Customer Knowledge - Jira Service Management Software Development Life Cycle - Jira AWS QuickSight for data visualization and analysis Flowcharting & diagramming - Draw.io Security Responsibilities : Ensure the highest levels of security for external and internal communications Strict adherence to Eltropy’s policies and procedures related to security confidentiality availability and privacy Attend all training and awareness sessions related to security Reporting security events and incidents promptly through available channels of Eltropy Adherence to approval and authorization process while handling accessing sharing storing or processing Eltropy’s confidential information or data personal data or customer information Be responsible and accountable for handling sensitive information protecting access credentials managing data and information etc. .What You Offer: Bachelor's degree in a Computer Science related field or equivalent practical experience Understanding of networking and cloud computing.   Would be required to work  8:00pm - 4:00am IST (Later Preferred)  Skills: Critical thinking ability - Passion to do whatever it takes to solve complex problems and build scalable processes Demonstrated ability to pull a customer into an ad-hoc troubleshooting call and lead that call to resolution without support.     Be able to work independently anticipating and resolving problems.  Highly organized with strong project management skills and attention to detail Adept at analyzing large sets of data to generate meaningful insights  Possess strong decision-making and prioritization skills Motivated towards working in a startup environment Experience : Prior work experience of 5+ years in Enterprise SaaS companies in a support capacity Working with or in a credit union  Working with mobile and web applications in the B2B space Working with remote global and cross-functional teams and an understanding of SaaS business models Participation in parts of the software development lifecycle Quantitative -  Business Goals Quantity of integrations in progress Age of integration in progress Service Goals Jira Ticket average time to pick up Jira Ticket average time to transfer/resolve Jira Ticket count  Qualitative -  Problem solving Leadership Collaboration Innovation Prioritization  Responsiveness - Internal and external Succession plan : Product Operations Manager About Eltropy (www.eltropy.com) Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform community financial institutions can improve operations engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text Video Secure Chat co-browsing screen sharing and chatbot technology — all integrated in a single platform bolstered by AI skill-based routing and other contact center capabilities. Eltropy Values: Customers are our North Star No Fear - Tell the truth Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

We are seeking a skilled and motivated Backend Engineer to join our team. As a Backend Engineer you will be responsible for designing developing and maintaining the backend systems that power our applications. The ideal candidate has 2-5 years of experience and a strong background in Golang and Node.js. You should be familiar with database technologies such as MongoDB Redis and Postgres and have a good understanding of cloud technologies particularly AWS. Responsibilities: - Design develop and maintain backend systems and APIs to support our application's functionality. - Collaborate with cross-functional teams including frontend developers product managers and designers to deliver high-quality solutions. - Write clean efficient and maintainable code in Golang or Node.js. - Implement and optimize database operations using MongoDB Redis and Postgres. - Work closely with DevOps teams to ensure smooth deployment and operation of backend services in the AWS cloud environment. - Troubleshoot and debug production issues providing timely resolutions. - Stay up-to-date with emerging technologies and industry trends identifying opportunities for innovation and improvement. Collaborate with team members to continuously improve development processes and code quality through code reviews automation and best practices. What you offer: - Bachelor's degree in Computer Science Engineering or a related field (or equivalent work experience). - 3-5 years of professional experience as a Backend Engineer. - Strong proficiency in Golang is a must. - Optional experience with Java and Node.js is a plus. - Familiarity with database technologies including MongoDB Redis and Postgres. - Knowledge of cloud computing platforms particularly AWS services. - Experience with RESTful API development and integration. - Familiarity with version control systems such as Git. - Strong problem-solving and analytical skills. - Excellent communication and collaboration abilities with the capacity to work effectively in a team environment. If you are a talented and motivated Backend Engineer seeking an opportunity to contribute to the success of our organization we would love to hear from you. Please submit your resume and any relevant work samples to showcase your skills and experience. About Eltropy (www.eltropy.com) Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform community financial institutions can improve operations engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text Video Secure Chat co-browsing screen sharing and chatbot technology — all integrated in a single platform bolstered by AI skill-based routing and other contact center capabilities. Eltropy Values: Customers are our North Star No Fear - Tell the truth Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

About the Role We are looking for a Data Engineer & Analyst with 4-5 years of experience who can build scalable data pipelines (ETL) and derive insights through analytics & visualization. The ideal candidate should be proficient in AWS data services SQL and BI tools and be able to bridge the gap between engineering and business analytics. Additionally a strong understanding of emerging trends in AI and Machine Learning will be beneficial. Key Responsibilities Design & maintain ETL pipelines for processing structured/unstructured data using AWS Glue Redshift S3 Athena Lambda and Kinesis/Kafka. Work on data modeling warehousing and governance best practices. Build efficient SQL queries and optimize database performance in Redshift RDS and Snowflake. Automate and monitor data workflows using Apache Airflow or Step Functions. Perform data analysis & visualization using QuickSight Tableau or Power BI. Identify trends patterns and insights in large datasets to support decision-making. Develop and maintain dashboards & reports for business stakeholders. Ensure data integrity security and quality across multiple sources. Develop expertise in AI Machine Learning and Advanced Analytics and apply these skills to enhance data solutions and drive innovation. Required Skills & Qualifications: 4-5 years of experience in Data Engineering & Data Analytics. Strong proficiency in SQL Python (or PySpark) and ETL frameworks. Hands-on experience with AWS data stack (S3 Glue Redshift Athena Lambda Kinesis). Experience in BI tools (QuickSight Tableau Power BI) for reporting & visualization. Knowledge of data warehousing & modeling best practices. Ability to optimize ETL pipelines & database performance. Exposure to big data processing (Spark EMR etc.) is a plus. Understanding of AI/ML concepts and their application in data processing and analytics. About Eltropy:  Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform community financial institutions can improve operations engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text Video Secure Chat co-browsing screen sharing and chatbot technology — all integrated in a single platform bolstered by AI skill-based routing and other contact center capabilities.  Eltropy Values:  ● Customers are our North Star  ● No Fear - Tell the truth  ● Team of Owners  Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

We are looking for a highly skilled and experienced Senior/Lead Frontend Engineer to join our team. As a Senior/Lead Frontend Engineer you will be responsible for designing and developing user interfaces ensuring their responsiveness functionality and overall user experience. The ideal candidate should have 6-9 years of experience and expertise in JavaScript HTML CSS and React. Knowledge of frontend frameworks such as Ant and Chakra as well as experience with Nginx and AWS cloud services is highly desirable. Responsibilities: - Collaborate with product managers designers and backend engineers to understand and translate business requirements into effective and engaging user interfaces. - Design and develop high-quality reusable and scalable frontend components using JavaScript HTML CSS and React. - Implement responsive and mobile-friendly designs to ensure optimal user experience across different devices and platforms. - Write clean well-documented and maintainable code following industry best practices and coding standards. - Conduct code reviews and provide constructive feedback to ensure code quality and consistency within the team. - Optimize application performance and ensure the frontend is highly performant and efficient. - Troubleshoot and debug frontend issues identifying and resolving bugs or performance bottlenecks. - Stay up-to-date with the latest frontend technologies trends and best practices and actively share knowledge with the team. - Collaborate with DevOps teams to ensure smooth deployment and operation of frontend applications in the AWS cloud environment. - Mentor and guide junior frontend engineers providing technical leadership and fostering a culture of continuous learning and growth. What you offer: - Bachelor's degree in Computer Science Engineering or a related field (or equivalent work experience). - 6-9 years of professional experience as a Frontend Engineer with a focus on JavaScript HTML CSS and React. - Proficiency in frontend frameworks such as Ant and Chakra is a plus. - Familiarity with Nginx for web server configuration and optimization. - Experience working with cloud platforms particularly AWS services. - Solid understanding of responsive design principles and mobile-first development. - Strong knowledge of web standards cross-browser compatibility and accessibility best practices. - Experience with version control systems such as Git. - Excellent problem-solving and analytical skills. - Strong communication and collaboration abilities with the capacity to lead and mentor a team effectively. - Strong understanding of mobile platforms and responsive design If you are a talented and motivated Senior/Lead Frontend Engineer seeking an exciting opportunity to make a significant impact we would love to hear from you. Please submit your resume and portfolio showcasing your relevant work. About Eltropy (www.eltropy.com) Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform community financial institutions can improve operations engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text Video Secure Chat co-browsing screen sharing and chatbot technology — all integrated in a single platform bolstered by AI skill-based routing and other contact center capabilities. Eltropy Values: Customers are our North Star No Fear - Tell the truth Team of Owners Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

"All roles at JumpCloud are Remote unless otherwise specified in the Job Description.About JumpCloudJumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities devices and access across your organization. With JumpCloud IT teams and MSPs enable users to work securely from anywhere and manage their Windows Apple Linux and Android devices from a single platform. JumpCloud is IT Simplified.Do you enjoy solving challenging problems using the latest technologies within a great team? Is knowing your work will be highly visible and mission critical a key component for the next step in your career? At JumpCloud we’re looking for best-in-class talent to help define the future of modern identity and device management from the ground up.About the role:JumpCloud is looking for an experienced Software Engineer to join an engineering team focusing on various applications services running on Windows Mac or Linux machines/servers their interaction with the OS/kernel and working with back end services that these applications/services interact with. Device Management services are  key parts of the entire JumpCloud product portfolio. Along with our Identity and Directory services Device Management provides the foundation for our solutions both cloud and device based. This team’s work will make using JumpCloud easier and frictionless for the management of the fleet of devices while providing a very high level of security. ➡ What you’ll be doing: ➡ Primarily working with Go along with Swift C# C++ and Node.js for cross-platform applications on Windows macOS and Linux.Gaining or utilizing expertise in areas like Windows services kernels Event Loggers Mac Launch daemons and macOS internals.Collaborating with architects UX designers and DevOps to ensure our systems are highly available scalable and deliver exceptional user experiences.Working within a Scrum framework to drive agile development.Learning and working with mTLS protocols and related security concepts. Prior experience in these areas is a plus.Using OAuth/OIDC flows for secure user authentication and service access.Writing Unit test cases Functional test cases acceptance tests along with automating these test cases.Contributing to the future of our Device Management services by participating in strategic planning and scoping sessions with product managers.Embodying our core values: building strong connections thinking big and striving to improve by 1% every day. We’re looking for: ➡ 5-10 years experience developing MAC Windows or  Linux applications (including integration with third-party applications) in a variety of programming languages like Swift Node JS C Sharp C++ and Golang. Experience in one of them is a must.Experience using one of the public cloud providers (AWS GCP or Azure) with CI/CD pipelines (preferably Github Action) to build test and deploy.Willingness to mentor junior members of the team.Bonus points if you have experience with Services event logger Kernel in Windows OS and/or Launch demon app hosting in Mac ➡ #LI-MS1Where you’ll be working/Location:JumpCloud is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description.You must be located in and authorized to work in the country noted in the job description to be considered for this role. Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift so that alerts don't go unaddressed.Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.Why JumpCloud?  If you thrive working in a fast SaaS-based environment and you are passionate about solving challenging technical problems we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about.   One of JumpCloud's three core values is to “Build Connections.” To us that means creating "" human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc. We care deeply about the people that we work with and want to see everyone succeed."" - Rajat Bhargava CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.    JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.Scam Notice:Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information such as credit card details or bank account numbers during the recruitment process. Additionally JumpCloud will never send you a check for any equipment prior to employment.All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line ""Scam Notice""  #LI-Remote #BI-Remote"

"All roles at JumpCloud are Remote unless otherwise specified in the Job Description.About JumpCloudJumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities devices and access across your organization. With JumpCloud® IT teams and MSPs enable users to work securely from anywhere and manage their Windows Apple Linux and Android devices from a single platform. JumpCloud® is IT Simplified.About the Team:The International Expansion Team at JumpCloud drives customer relationships and plays a vital role in the Customer Revenue Team. Our Account Managers are responsible for achieving Net Revenue Retention and providing direct-paying customers with a path to realizing additional value from JumpCloud. Our expansion in the international market is the fastest growing and our customers are taking advantage of JumpCloud's feature set to help drive cost savings by consolidating point solutions. ➡ Key Responsibilities: ➡ Focus on growing customers' usage of JumpCloud by identifying qualifying and closing expansion opportunities.Reach out to customers to discuss renewals identifying cost savings and new feature requirements.Conduct regular business reviews outside of renewal periods and provide optimization recommendations and new product offerings.Close renewals from start to finish for accounts ranging from $50k to $1m ARR.Collaborate with cross-functional teams including Customer Support Managers Product and Technical Support Teams to ensure excellent product outcomes for customers.Build strong and trusting relationships with customers and internal stakeholders.Expand sales within a portfolio of approximately 200 existing accounts using strong forecasting and funnel management processes.Deliver regular outbound campaigns on new product updates partnering with Product and technical resources.Achieve commercial outcomes by running a consistent sales process setting next-step expectations and negotiating contracts with customers.Evaluate core usage trends articulate JumpCloud's value and provide strategic recommendations during business reviews. Requirements: ➡ 4+ years of experience managing a portfolio of technical buyer relationships.Proven track record of high performance in past sales positions.Ability to drive towards monthly targets.Experience in fast-paced environments with 30-day deal cycles.Self-motivated with hunter sales capabilities and strong relationship-building skills.Structured approach to selling ideally using recognized professional sales methodologies (Challenger MEDDIC MEDDPIC SPIN Miller Heiman etc.).Strong desire to grow a sales career in a SaaS environment.Ability to learn technical concepts/terms.Comfortable working ad hoc hours with teams located in other parts of the world.Ability to work in a fast-paced dynamic environment. Preferred Qualifications: ➡ Advanced education degree (Bachelors or Masters in a related field)Experience working in a SaaS-based environment.Experience operating in a fast-paced hyper-growth environment.Additional language skills are a plus. Work Environment: ➡ 100% remote in India.Collaborative work environment.Opportunity to work with a talented team.Team members bring leadership experience from top companies like Google. Why Join JumpCloud? ➡ Solve challenging technical problems in a fast SaaS-based environment.Work with talented individuals across departments who are passionate about the mission.Participate in an out-of-the-box thinking culture with a voice in the organization and a seasoned executive team.Benefit from a supportive board in a proven market that customers are excited about. ➡ #LI-PS1Where you’ll be working/Location:JumpCloud is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description.This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud® you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.Why JumpCloud?  If you thrive working in a fast SaaS-based environment and you are passionate about solving challenging technical problems we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about.  One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating "" human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc. We care deeply about the people that we work with and want to see everyone succeed."" - Rajat Bhargava CEOPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.Scam Notice:Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information such as credit card details or bank account numbers during the recruitment process. Additionally JumpCloud will never send you a check for any equipment prior to employment.All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line ""Scam Notice""#LI-Remote #BI-Remote"

About dooladoola is a dynamic company committed to simplifying the complexities of business formation payment setup compliance taxes and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease allowing them to focus on what truly matters - building and growing their ventures.About the RoleAs our Customer Service Manager you’ll play a pivotal role in building a world-class support function that not only resolves issues but also drives long-term customer success and business growth.You’ll manage a team of support leads and agents own key support metrics and ensure our customers receive fast thoughtful and empowering service. This is both a strategic and hands-on role—you’ll design systems that scale while actively coaching and uplifting the team. ➡ Key responsibilities ➡ Lead and manage the customer service team including team leads and support agents to ensure high performance accountability and morale.Define and monitor key support metrics (SLA CSAT FRT ticket backlog AHT etc.) using data to continuously improve service quality and efficiency.Partner with Operations Product and Engineering to surface customer insights and drive resolution of recurring pain points.Design and optimize support systems tools documentation and automations to handle increasing complexity as doola grows.Build robust training QA and career development frameworks to elevate the team's performance and growth.Maintain a proactive scalable support model by identifying bottlenecks and forecasting future headcount or tooling needs.Represent the voice of the customer in strategic planning and process discussions. Skills and qualifications ➡ 5+ years of experience in customer service or support with 3+ years in a management role overseeing teams and leads.Proven ability to analyze service metrics and operational data to inform strategic improvements.Strong leadership coaching and people development skills with a passion for building high-performing teams.Experience scaling support operations in startups or high-growth environments.Proficiency with support platforms such as Hubspot Zendesk Intercom Salesforce or similar CRM tools.Exceptional communication and collaboration skills both cross-functionally and within the team.A customer-first mindset with a genuine desire to improve user experience and build trust. Bonus qualifications ➡ Experience working in international remote-first teams.Familiarity with startup incorporation banking legal or financial technology sectors.Experience implementing knowledge bases support automation or AI-enhanced tools.Track record of successful support operations redesign or CRM migrations/implementations.Background in process improvement methodologies (e.g. Six Sigma Lean). ➡ Why join us• Opportunity to work with a dynamic and innovative company at the forefront of the industry.• Collaborative and supportive team environment with opportunities for growth and development.• Competitive compensation package with insane opportunity for growth.Our values and non-values• Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language it’s to be straightforward.• Action Item: If you read these values and non-values and get more fired up about working at doola lets talk: https://www.doola.com/careers/If you are passionate about helping businesses succeed and thrive and you possess the skills and experience outlined above we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success.doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.