Remote Manager Jobs

  User Acquisition Manager - Nas Company Location: Remote   Nas Company is an ecosystem of products that help people feel more connected. Both online and offline. In the millions.We are a team of 100 people from 28 countries who are market leaders in the creator economy reaching 300 Million people globally every month.Nas Company has 5 main products:Education: Nas AcademyTechnology: Nas.ioMedia: Nas Daily (65 Million followers!)Events: Nas SummitHotels: Nas House   About the Role: We’re seeking a highly motivated and results-oriented User Acquisition Manager to join our dynamic marketing team. In this role you’ll drive the growth of Nas Company's products by managing and optimizing paid user acquisition campaigns across various digital platforms. This is a high-impact role where you'll shape the growth trajectory of our social media agency through strategic advertising and data-driven decision-making. You’ll have the opportunity to scale our user base improve performance metrics and make a significant impact on our global reach.   Key Responsibilities: Strategize launch and optimize paid campaigns on platforms like TikTok Meta Google and YouTube to maximize growth and efficiency. Manage and allocate a monthly ad spend of $300000 focusing on cost-effective high-impact performance. Analyze campaign data using reports and dashboards to uncover insights and refine strategies. Collaborate with creative teams to craft engaging ads. Continuously test and enhance user funnels creatives and landing pages to improve conversion rates and user experience. Stay informed on emerging advertising trends and identify new opportunities to drive growth.   Who We’re Looking For: Experience: At least 3 years of proven experience managing at least $300K+ monthly budget. Expertise: Advanced knowledge of performance-based platforms like Facebook Ads Google Ads TikTok Ads and others. Analytical Skills: Strong ability to generate insights from data to optimize campaign performance. Creativity: A creative thinker who can generate and execute innovative campaign ideas and strategies. Communication: Fluent in English additional languages are an advantage. Team Player: Ability to work independently and collaborate with a dynamic global team.   Why Join Us? At Nas Company you’ll be part of a mission-driven company where your work directly impacts millions of lives. You'll have the autonomy to innovate the resources to execute at scale and the support of a team that thrives on creativity and collaboration. Join us and be part of a movement that’s shaping the future of storytelling and community-building!

About Us: Digimarc Corporation (NASDAQ: DMRC) is the global leader in product digitization. A pioneer in digital watermarks Digimarc connects every physical and digital item to a digital twin that enables the capture of product data records events and interactions and supports powerful new automations. Trusted to deter counterfeiting of global currency for more than 20 years Digimarc is also recognized for ensuring product authenticity improving plastics recycling and more with a commitment to promoting a prosperous safer and more sustainable world. In 2023 Digimarc was named to the Fortune 2023 Change the World list and honored as a 2023 Fast Company World Changing Ideas finalist. See more at Digimarc.com. ABOUT THE ROLE…  We are looking for a market-facing Product Manager that will report directly to our Chief Product Officer.  This role will lead the strategy positioning and commercialization of our Leak Detection Piracy Prevention and AI Compliance product portfolio. The role primarily focuses on external factors—markets customers competitors emerging Generative AI policy and delivery ecosystems. You will leverage knowledge of data security and content distribution tools to shape product-market fit and accelerate adoption across enterprise media and brand/IP protection use cases all within the context of generative AI tools and related legislation.   You will serve the following markets:  Enterprise & Regulated Industries – preventing leakage of confidential IP customer data and compliance-sensitive content. E-commerce & Brands – ensuring product images creative campaigns and marketing assets are not misused Media & Entertainment – protecting pre-release film assets and promotional campaigns.  This role requires 50% travel.   ➡ WHAT YOU WILL DO… ➡ Market & Tool Ecosystem Intelligence – Analyze adoption of DLP DRM watermarking fingerprinting and content monitoring solutions. Map integration points across content creation storage and delivery tools such as DAM CMS and collaboration/media distribution platforms.  Customer & Partner Engagement – Serve as the voice of the customer in the enterprise and media/IP security space. Work with CISOs anti-piracy leaders digital rights managers and brand protection teams to align products with their workflows. Forge and Nurture Relationship - Develop and maintain strong strategic partnerships with brand protection and fraud prevention partners.  Go-to-Market Strategy – Define customer segmentation value propositions and competitive differentiation. Partner with marketing and sales to produce solution briefs industry playbooks and product demos. Product Strategy & Roadmap – Own the product strategy and architecture along with a delivery roadmap for Leak Detection & Piracy Prevention products. Prioritize integrations with enterprise content management systems and brand protection partners. Thought Leadership & Industry Advocacy – Represent the company at security media content protection and AI policy events. Engage with standards/policy groups (C2PA NIST AISIC etc.) to ensure market alignment. Passion in participating creating and sustaining a diverse and inclusive culture where individuals and teams can do their best work and unlock their potential Alignment with the core Digimarc values: collaborative curious and courageous  WHAT WE ARE LOOKING FOR… ➡ 7-10 years in product management strategy or product marketing in security media tech or content protection. Direct experience with Digital Loss Prevention solutions (Symantec/Broadcom Microsoft Purview etc.). Hands-on with Content Creation & Delivery Tools with a focus on Digital Asset Management and Content Management Systems.  Familiarity with Piracy Prevention & Monitoring services. (Friend MTS OpSec Security MarkMonitor). Proven track record creating market-driven roadmaps and executing go-to-market strategies. Strong presentation and communication skills for customer partner and analyst engagement.  Benefits: ➡ Comprehensive Benefits Including Medical Dental Vision & Retirement Savings Plan Restricted Stock Units Flexible Paid Time Off & Holidays Life Insurance Tuition Reimbursement Mentorship Opportunities Training & Development   ➡ Our Culture: We are a team of problem-solvers united by our company’s immense potential to help solve complex challenges.  We align to the following Digimarc core values:  Collaborative – Stronger together  We embrace diverse perspectives and harness our collective talent to realize our full potential.   Curious – Listen and look forward  We think differently and seek out opportunities for growth to exceed our stakeholders’ expectations.   Courageous – Innovate with integrity   We challenge each other and do the right thing – even when it’s difficult – to deliver wins for our customers.  Join our team and work in support of a technology platform that can transform how consumer goods are made bought sold and recycled around the globe. Digimarc is committed to the health and safety of our employees and their families. We are dedicated to diversity professional development and the success of our employees. For more information visit us at www.digimarc.com.    Digimarc is seeking diverse applicants. We are an equal opportunity employer and consider qualified applicants for employment without regard to race gender age color religion disability veteran status sexual orientation gender identity or any other protected factor. We want the best people who share our values.  This job posting is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Principals only. No recruiters please.

About Shapiro Insurance Group A Division of Patriot Growth Insurance Services: Shapiro Insurance Group (SIG) is a professional insurance brokerage firm with offices located throughout the state of Florida. We specialize in the Property and Casualty lines of insurance coverage for both Commercial and Personal clients. Shapiro Insurance Group is a partner agency of Patriot Growth Insurance Services a privately held national insurance services broker ranked 24th largest broker in the U.S. as of December 2024. Position Overview: Our agency is seeking a dedicated and detail-oriented insurance professional with a strong background in personal insurance and exceptional customer service skills to join our team as a Personal Lines Account Manager. In this role you will be responsible for managing a portfolio of personal insurance accounts ensuring their insurance needs are met. This will include handling policy renewals processing policy changes and addressing client inquiries and concerns in a timely and professional manner. If you thrive in a fast-paced environment and are passionate about delivering outstanding client service then we want to speak with you! Work Arrangement: This is a full-time remote position that supports our clients’ activities in our Jacksonville Florida office. Professional Responsibilities: Handle all incoming insurance service requests from current clients including renewals policies changes and other inquiries with superb customer service Review current clients’ existing account activities while seeking available discounts and making impactful coverage recommendations Review and evaluate current coverage limits to ensure client is properly insured Provide re-quote and remarket services to clients for all personal lines insurance products as needed or requested by the client Provide sales support to our Sales Agents and help other members of your team as needed Qualifications and Requirements: A High school diploma or its equivalent is required 2+ years of relevant work experience in insurance sales Experience in Property & Casualty (P&C) Insurance sales focused on the Personal Lines market and other specialty lines An active 2044 or 220 Florida Insurance license Working knowledge of AMS360 or other relevant agency management systems Proficient in use of Microsoft Outlook Suite tools including Excel Excellent interpersonal and communication skills (bother oral and written) Strong organizational skills and works well in a collaborative environment Ability to self-manage workload and meet deadlines independently Bilingual (Spanish and English) is beneficial but not required Authorized to work in the U.S. without sponsorship now and in the future About Patriot Growth Insurance Services: Founded in 2019 Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2100 employees operating in 150+ locations in over 45 states Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth. Why join us: We offer you the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary we provide a comprehensive health and welfare program to employees family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer: Medical Dental and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs Company paid Short-Term Disability Long-Term Disability and Group Term Life Company paid Employee Assistance Program Paid Parental Leave Paid holidays Personalized PTO 401 (k) Salary Range: $45000 - $55000 depending on the candidate’s experience. A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience education certifications and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin citizenship or immigration status disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff leave of absence compensation benefits and training. Patriot makes its hiring decisions based solely on qualifications merit and business needs at the time. For more information read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

About Us: Love Cove Retreat helps singles reconnect through retreats. We’re looking for a Marketing Manager who knows how to turn leads into paying customers. If you have experience driving traffic and converting it this role is for you. Responsibilities: Build and run marketing campaigns to generate and convert leads. Optimize lead generation funnels and track conversions. Manage both online ads (Google Facebook) and local outreach (churches events community). Report weekly on performance and make necessary adjustments. Requirements: Strong understanding of lead generation and conversion. Experience with online ads and community outreach. Results-driven — no hand-holding needed. Compensation & Expectations: $500/month part-time. 3-month performance review — If conversions aren’t improving we end the contract. Potential for growth if performance meets expectations. Job Type: Part-time Pay: $500.00 per month Work Location: Remote

Overview We are seeking a highly skilled and detail-oriented Remote Tax Manager Certified Public Accountant to join our dynamic team. This position offers the opportunity to work from home while managing a diverse portfolio of clients. The ideal candidate will possess extensive knowledge in tax accounting and reporting for highly complex multi-state and foreign entities and individuals along with strong analytical skills to provide exceptional service. The candidate must be able to review up to 500 returns annually with the bulk in February-April. Duties Review complex tax returns for individuals corporations partnerships trusts and estates. Lead tax planning and consulting engagements for highly complex and multi-state and foreign individuals and entities. Research and document complex tax issues and communicate findings to partners. Provide feedback in a constructive manner to developing staff. Skills The ideal candidate will possess the following skills: Strong understanding of tax reporting and accounting principles. Ability to interpret financial reports and conduct detailed financial analysis. Familiarity with technical accounting standards. Excellent communication skills. Proven ability to manage multiple tasks efficiently while maintaining attention to detail. Job Type: Full-time Pay: $150000.00 - $180000.00 per year Benefits: Continuing education credits Flexible schedule Health insurance Health savings account Paid sick time Paid time off Retirement plan Work from home Education: Bachelor's (Required) Experience: Tax Accounting: 8 years (Required) License/Certification: CPA (Required) Work Location: Remote

The Field Service Manager is responsible for leading a team of Customer Support Engineers (CSEs) ensuring high-quality service delivery strong customer relationships and efficient operations. Reporting to the Director of Field Services this role is all about balancing day-to-day execution with long-term development of the team. The manager uses data and standard processes to guide decisions works through challenges alongside the team and keeps things aligned with business goals — including service quality revenue growth and employee development. Location: Field remote covering Texas and Puerto Rico Job Responsibilities Lead partnership with the customer operations leads to deliver on the contractual obligations of customer agreements. Partner with customers to understand their service needs and goals to support in the delivery of service and drive custom sales solutions. Invest time developing relationships on an individual basis with key customer contacts to assess the customer value drivers at multiple levels of the organization. Manage and drive profitable business growth of the service plan for customer accounts in alignment with business KPI’s. Identify key market/customer opportunities for growth and develop metrics and action plans to grow stronger customer relationships. Integrate product and service initiatives with resource deployment. Coordinate and consolidate a comprehensive analysis of area business and marketplace (e.g. installed base new placements support strategy risks opportunity to improve service to retain and develop new business) to support the business plan process and establish short- and long-term goals. Promote teamwork within the service and sales organization to maximize opportunities for the growth of PerkinElmer. Recruit hires and retain top talent. Proactively and routinely identifies a pool of high potential candidates to fill open and future service positions. Coach and motivate. Expand ways to overcome service business challenges and improve performance. Train and develop. Identifies ongoing team training to address service support improvement opportunities to reduce costs and maximize profitability. Manage performance issues. Drives succession planning through active support and deployment of the performance management process. Maintain training and compliance in areas of health and safety security environmental and operational aspects of daily activities in the working environment Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time. Critical Skills: Outstanding interpersonal written and verbal skills demonstrating the ability to communicate information clearly and accurately. Technical critical thinking skills and attention to detail. Outstanding customer service skills complemented by an ability to listen to and interpret client requests. Aptitude for technical and practical matters. MS Office skills: Outlook PowerPoint Word. Excellent team player with a customer satisfaction focus. Ability to follow and create written and verbal directions read and understand technical bulletins and service manuals work under time constraints maintain alertness and concentration and work safely with potential hazards. Basic Qualifications: Bachelor’s degree in business administration or equivalent combination of education and experience. And 6 years of related experience in field service management OR Associates degree in Business Administration or equivalent combination of education and experience and 8 years of related experience in field service management Ability and willingness to travel Valid driver’s license Ability to follow written and verbal directions read and understand technical bulletins and service manuals. Preferred Qualifications: Proficient in Microsoft Suite. Ability to interpret business reports (P/L). Familiarity with ServiceMax SAP PowerBI Strategic hiring / interviewing skills Project Management Skills Presentation Skills Working Environment: Must be able to work in a laboratory controlled environments requiring personal protective equipment (e.g. lab coat safety glasses etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time The person needs to occasionally move between labs corridors adjoining rooms and buildings onsite Frequently operate on instruments objects tools or controls which will require regularly bending squatting stretching and reaching in order to perform in a service function. Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds). Specific vision abilities required by this position include without limitation the ability to observe details at close range distance vision color vision peripheral vision depth perception and ability to adjust focus in order to perform the essential service functions of this position. Occasionally operates a computer and other office machinery such as a calculator copy machine and computer printer. Employee may be required to handle hazardous waste according to local state and federal regulations. Duties may include identifying handling generating accumulating storing and labeling hazardous waste. Potential risk to lab-based hazards including but not limited to extreme temperature biological materials and hazardous chemicals. May be required to complete Medical Clearance Respiratory Protection Training and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment. The annual compensation range for this full-time position is $95680.00 to $120000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity work location as well as individual qualifications such as job-related skills experience and relevant education or training.

About the Role Innovations Journals published by the Innovative Healthcare Institute seeks a skilled Business Development Manager to lead growth initiatives for its portfolio of peer-reviewed medical and scientific journals. The role focuses on expanding partnerships increasing visibility and driving new revenue through advertising institutional collaborations and special projects. Key Responsibilities Build partnerships with universities hospitals and professional societies. Develop and implement strategies to increase journal submissions readership and impact. Identify and negotiate sponsorship advertising and educational collaboration opportunities. Support editorial and marketing teams in outreach campaigns and event representation. Track performance metrics (submissions downloads citations revenue) and prepare regular reports. Represent the journals at medical conferences and virtual events. Qualifications Bachelor’s or Master’s degree in Business Marketing Life Sciences or related field. Experience in medical publishing or healthcare business development. Excellent communication negotiation and relationship-building skills. Knowledge of scholarly publishing processes and indexing systems (PubMed Scopus DOAJ). Strategic thinker with proven results in partnership or revenue growth. Job Types: Part-time Contract Pay: From $25.00 per hour Expected hours: 2 – 5 per week Work Location: Remote

AO Globe Life is one of the largest providers of supplemental coverage to labor unions credit unions and associations. We are licensed in 49 states the District of Columbia Canada and New Zealand. A wholly owned subsidiary of Globe Life which is a S&P 500 company traded on the New York Stock Exchange under the symbol GL. In this role you will assume a vital position in securing families’ financial well-being.Typical day-to-day tasks include:• Conducting virtual consultations with clients.• Assessing clients’ needs and imparting knowledge on solutions.• Cultivating lasting client relationships through consistent periodic check-ins.• Completing related administrative tasks (like note taking appointment setting etc.) as needed.Incentives include but not limited to:• No cold calling• Qualified lead program (no cost to you) – We have relationships with 30000+ groups nationwide with millions of members needing our services• Conventions and incentive trips• Production awards• Advancement based on performance• Weekly advance and bonuses• Lifetime renewals• Benefits (Health Insurance Life Insurance)• Union backed contract• Mentorship and complete training• Industry leading tools and technology access• Work from home (web conference-based presentations)Looking for candidates who hold the below characteristics:Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible. Coachable.Our team consists of all backgrounds and levels of education. We are previous high school graduates administrative assistants laborers veterans accountants and so much more! If you are a hard-working motivated team player this may be an opportunity for you!All interviews will be conducted via Zoom video conferencing ➡ ➡

Manager Product Manager: AI/ML - Velocity Black (Remote) Product Management at Capital One is a booming vibrant craft that requires reimagining the status quo finding value creation opportunities and driving innovative and sustainable customer experiences through technology. Velocity Black a Capital One company harnesses the power of artificial intelligence the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge reimagined for the digital age. By harnessing 24/7 chat AI and mobile payments we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute 24/7/365. As a Velocity Black Concierge product manager you will: Collaborate with internal stakeholders and external partners to grow and enhance Velocity Black’s luxury concierge offering. You will work closely with operations sales engineering and leadership to create a premium experience that exceeds customer expectations. Dream up and deliver new luxury concierge features and experiences in partnership with business partners. You will be responsible for optimizing in-market products though rapid testing and obsessing over the customer experience. Think strategically to prioritize the roadmap in a way that balances multiple priorities including building a product that customers love meeting the interests of internal partners and driving value for our growing luxury concierge business. Shape the product development roadmap for new launches and features. Work alongside a passionate and collaborative team to create innovative new concierge experiences. What we are looking for: A knowledge and passion for emerging AI/ML technologies to incorporate into building great products Hands-on experience building or using LLM solutions. A strong understanding of the strengths and weaknesses of current LLM models Strong track record of owning and developing a product while working closely with risk and well managed stakeholders Use SQL to build a data-back strategy identify insights and troubleshoot issues Someone comfortable with backend products who is not afraid to challenge the norm and do what is right for the team Own day to day operations of product including identifying bugs or leverage opportunities via comprehensive understanding of data A product centric mindset to take a product from ideation to production and continually iterate improvements A customer-first mindset A strategic thought leader who can create a compelling vision and story to present to senior executives and inspire direct and partner teams A strong communicator who can advance initiatives and create consensus through clear concise and contextually relevant messaging Creating and maintaining a healthy team culture through thoughtful leadership Results focused and able to manage and prioritize multiple projects simultaneously Identify prioritize and launch innovative merchant focused products that drive revenue and customer value What you’ll do: Working with our AI / ML engineers and product leadership to build out innovating and industry leading products Communicating and facilitating with with a variety of operations product business partners to ensure our products are targeting their needs Relentlessly push to understand user and stakeholder needs and ensure they are considered in prioritization and trade-off discussions Coordinating with our risk and well managed partners to ensure our use cases and products are being reviewed through the correct governance forums and receiving approval from our partners Create a vision and roadmap for your product that addresses stakeholder needs Partner with analysts data scientists designers engineers and others to continuously refine the roadmap and harvest insights from experiments and product launches Build and maintain strong relationships with leaders and stakeholders that depend on the capabilities and performance of our platforms Define socialize and monitor key performance indicators to understand the evolution and success of the project Understand the enterprise data requirements and ensure the system’s compliance with enterprise patterns Basic Qualifications: At least 3 years of experience working in Product Management Currently has or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: + A Bachelor's Degree in a quantitative field (Statistics Economics Operations Research Analytics Mathematics Computer Science Computer Engineering Software Engineering Mechanical Engineering Information Systems or a related quantitative field) + A Master's Degree in a quantitative field (Statistics Economics Operations Research Analytics Mathematics Computer Science Computer Engineering Software Engineering Mechanical Engineering Information Systems or a related quantitative field) or an MBA with a quantitative concentration Preferred Qualifications: Bachelor’s Degree in Computer Science or Engineering MBA or Master’s degree 3+ years experience working with SQL 3+ years experience working with AI and ML models including LLMs Experience in e-commerce or travel technology in a technical product or strategic role Experience working with and building high-end luxury products Understanding of end-to-end online travel agency or e-commerce workflows from shopping through servicing Spikes in a design or customer-centric skill set and is obsessed with the customer Experience working with and building high-end luxury products Passionate about customer experience and hungry to go above and beyond to ship features and build a world-class product Capital One is open to hiring a Remote Employee for this opportunity. At this time Capital One will not sponsor a new applicant for employment authorization for this position The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $144000 - $164400 for Manager Product Management McLean VA: $158400 - $180800 for Manager Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law San Francisco California Police Code Article 49 Sections 4901-4920 New York City’s Fair Chance Act Philadelphia’s Fair Criminal Records Screening Act and other applicable federal state and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process please send an email to Careers@capitalone.com Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Location: Remote (with flexibility for overlapping U.S. business hours) About the Role Zappy BPO is seeking a seasoned Operations Manager to oversee day-to-day delivery for one of our key technology clients. The ideal candidate will be a hands-on leader with experience managing customer experience teams in a fast-paced environment. This person will serve as the operational backbone driving team performance ensuring SLA adherence resolving escalations and coaching a growing team of support professionals to deliver world-class service. Key Responsibilities Team Leadership & Performance Management + Manage a team of customer experience associates handling multi-channel (chat email voice) support + Conduct weekly performance reviews 1:1 coaching and skill development sessions + Track and report KPIs such as CSAT response time resolution rate and backlog health Escalation & Incident Management + Act as the point of escalation for complex or high-priority tickets + Coordinate cross-functionally to ensure timely and accurate resolution + Identify recurring issues and partner with client-side stakeholders to address root causes Process Optimization & Quality Assurance + Develop and refine SOPs to ensure consistent handling of customer issues + Lead regular quality audits and calibration sessions to maintain service excellence + Implement workflow and CRM improvements to streamline case management and reduce handling time Training & Development + Design and deliver ongoing product and process training for new and existing team members + Partner with internal QA and training teams to update documentation and learning materials as the client’s product evolves Operational Reporting & Stakeholder Management + Deliver weekly and monthly performance reports highlighting insights risks and opportunities for improvement + Collaborate with client-side operations leaders to forecast staffing needs and align resources with volume trends + Drive initiatives that improve retention engagement and productivity across the support organization Qualifications 5+ years of experience managing customer support or BPO operations teams (preferably in a SaaS fintech or consumer tech environment) Exceptional spoken and written English comfortable holding conversations over the phone and zoom Proven success managing remote or distributed teams Strong knowledge of CRM/ticketing systems (e.g. Zendesk Freshdesk Salesforce Service Cloud) Excellent communication data interpretation and stakeholder management skills. Experience with process optimization QA frameworks and escalation handling. Ability to thrive in a dynamic growth-oriented client environment. Preferred Attributes Experience supporting technology or marketplace clients with high transaction volumes Familiarity with setting up new accounts managing client SLAs and building training programs from the ground up A proactive analytical mindset with a passion for coaching and continuous improvement