DESCRIPTION - This role can be office based in Prague Czech Republic. Additionally this role can be performed remotely from any location within Romania Poland Slovakia and Czech Republic. At Amazon we believe that every day is still day one. It's our job to make bold bets and we get our energy from inventing on behalf of customers. Success is measured against the possible not the probable. This is your chance to make history. Join the HR Contact Center team which supports Amazon across certain EMEA (Europe Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers and is looking for HR Contact Center Associates with French and English to join us. Reporting to a Team Manager the team acts as first point of contact for employees and managers via phone live chat email and internal case management systems by answering Employee’s life-cycle queries related to benefits payroll leave of absence data management onboarding and terminations as well as processing absence reporting requests. Responsibilities: Handle and resolve HR queries in French and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. Actively seeks employee feedback to improve levels of service. Being able to work on rotational shifts in both weekends and weekdays including bank holidays. What we offer: Life & Disability Insurance Supplementary Pension Plan MultiSport Card Employee Assistance Program Family-building benefit Parent Support Program Family Care Employee Discount Code Business Travel Insurance Amazon Extras Key job responsibilitiesBASIC QUALIFICATIONS Very good proficiency in written and verbal in French (B2 CEFR) and English (B2 CEFR). Computer skills (Windows Microsoft Office Outlook) PREFERRED QUALIFICATIONS Relevant work experience in administration customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal communication time management and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

DESCRIPTION - This role can be office based in Prague Czech Republic. Additionally this role can be performed remotely from any location within Romania Poland Slovakia and Czech Republic. At Amazon we believe that every day is still day one. It's our job to make bold bets and we get our energy from inventing on behalf of customers. Success is measured against the possible not the probable. This is your chance to make history. Join the HR Contact Center team which supports Amazon across certain EMEA (Europe Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers and is looking for HR Contact Center Associates with Polish and English to join us. Reporting to a Team Manager the team acts as first point of contact for employees and managers via phone live chat email and internal case management systems by answering Employee’s life-cycle queries related to benefits payroll leave of absence data management onboarding and terminations as well as processing absence reporting requests. Responsibilities: Handle and resolve HR queries in Polish and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. Actively seeks employee feedback to improve levels of service. Being able to work on rotational shifts in both weekends and weekdays including bank holidays. What we offer: Life & Disability Insurance Supplementary Pension Plan MultiSport Card Employee Assistance Program Family-building benefit Parent Support Program Family Care Employee Discount Code Business Travel Insurance Amazon Extras Key job responsibilitiesBASIC QUALIFICATIONS Very good proficiency in written and verbal in Polish (B2 CEFR) and English (B2 CEFR). Computer skills (Windows Microsoft Office Outlook) PREFERRED QUALIFICATIONS Relevant work experience in administration customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal communication time management and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

DESCRIPTION - (!) Please submit your CV in English. (!) Please note this role required being able to work on rotational shifts in both weekends and weekdays including bank holidays This role can be office based in Prague Czech Republic. Additionally this role can be performed remotely from any location within Romania Poland Slovakia and Czech Republic. At Amazon we believe that every day is still Day One. It is our job to make bold bets and we get our energy from inventing on behalf of customers. Success is measured against the possible not the probable. This is your chance to make history. Join our HR Contact Center Team supporting Amazon employees across select EMEA (Europe Middle East and Africa) countries. We are seeking bilingual HR Contact Center Associates fluent in German and English to deliver exceptional employee support in a dynamic multi-language environment. Reporting to a Team Manager you will serve as the primary point of contact for employees and managers handling inquiries through multiple channels including phone live chat E-mail and internal case management systems. Your role encompasses the full employee lifecycle addressing questions related to benefits payroll leave of absence data management onboarding terminations and absence reporting requests. What we offer: Life & Disability Insurance Supplementary Pension Plan MultiSport Card Employee Assistance Program Family-building benefit Parent Support Program Family Care Employee Discount Code Business Travel Insurance Amazon Extras Key job responsibilities Handle and resolve HR queries in both German and English by leveraging documentation including frequently asked questions and standard operating procedures escalating issues appropriately when they exceed your scope while maintaining Ownership of the employee experience Take full accountability for each employee contact ensuring queries are accepted and resolved with exceptional customer focus and demonstrating Earn Trust through every interaction Identify gaps in supporting documentation and internal processes proactively recommending improvements to enhance service delivery and Insist on the Highest Standards Communicate effectively both verbally and in written form with employees explaining and resolving concerns across the entire Amazon employee lifecycle with clarity and professionalism Actively seek employee feedback to continuously improve service levels demonstrating Learn and Be Curious by using insights to enhance the support experience Work rotational shifts across weekdays and weekends exhibiting flexibility and Bias for Action to ensure uninterrupted support for our employee community This role offers the opportunity to make a meaningful impact on the employee experience while developing your skills in a fast-paced customer-obsessed environment.BASIC QUALIFICATIONS Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR). Computer skills (Windows Microsoft Office Outlook) PREFERRED QUALIFICATIONS Relevant work experience in administration customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal communication time management and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

DESCRIPTION - This role can be office based in Prague Czech Republic. Additionally this can be a Home Office based role – it can be performed from any location within Romania Poland Slovakia and Czech Republic. At Amazon we believe that every day is still day one. It's our job to make bold bets and we get our energy from inventing on behalf of customers. Success is measured against the possible not the probable. This is your chance to make history. Join the HR Contact Center team which supports Amazon across certain EMEA (Europe Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers and is looking for HR Contact Center Associates with Italian and English to join us. Reporting to a Team Manager the team acts as first point of contact for employees and managers via phone live chat email and internal case management systems by answering Employee’s life-cycle queries related to benefits payroll leave of absence data management onboarding and terminations as well as processing absence reporting requests. Key job responsibilities Responsibilities: Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. Actively seeks employee feedback to improve levels of service. Being able to work on rotational shifts in both weekends and weekdays including bank holidays. Home Office Requirements: A quiet and private place to work where you will not be disturbed. Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. BASIC QUALIFICATIONS Basic qualifications: Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). Computer skills (Windows Microsoft Office Outlook) PREFERRED QUALIFICATIONS Preferred qualifications: Relevant work experience in administration customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal communication time management and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

Quieres formar parte de nuestro equipo ? Precisamos un Marketing Manager con experiencia en creación y mantenimiento de cuentas en Amazon. Debe de tener conocimientos en creación de listing para crear cuentas en Amazon así como la creación y optimización de campañas de anuncios en Amazon ADS. Escríbenos y únete a nuestro equipo !! Tipo de puesto: Medio tiempo Lugar de trabajo: Empleo remoto