| Description | Role Overview: We are seeking an experienced and strategic Community Manager to strengthen our brand presence—primarily on Facebook—while engaging our audience across other key digital channels. The ideal candidate will have 7–9 years of proven experience in community building driving engagement generating qualified leads and fostering long-term brand advocacy. Key Responsibilities: ► Community Engagement & Social Interaction Manage and respond to real-time interactions messages and comments—especially on Facebook—while maintaining a consistent and positive brand voice. Initiate and manage posts polls and discussions to boost engagement and loyalty. ► Influencer & Ambassador Relations Identify engage and manage relationships with influencers and doctor ambassadors. Collaborate on campaigns to expand reach and enhance brand credibility. ► Reputation Management Oversee Facebook reputation management by monitoring reviews resolving concerns and fostering positive sentiment. Showcase success stories and positive experiences to strengthen brand trust. ► Lead Generation & Conversion Design and execute social strategies to generate high-quality leads through targeted campaigns and content. Collaborate with marketing to create lead magnets offers and CTAs tailored for Facebook audiences. Track analyze and optimize lead generation performance. ► Performance Monitoring & Reporting Measure KPIs such as engagement follower growth sentiment score and conversion rates. Present actionable insights and recommendations for continuous improvement. Qualifications & Skills ♦ 7–9 years of proven experience in community building social media management and audience engagement. ♦ Demonstrated success in Facebook-focused community growth and lead generation. ♦ Strong understanding of social media trends analytics and content strategy. ♦ Excellent written and verbal communication skills. ♦ Proficiency with social media management and analytics tools. ♦ Experience in influencer relations and online reputation management. >>>An Applicant must be comfortable to work in US-shift (5:00 pm to 2:00 am IST) |