| Description | The Opportunity Applied Software Inc. which is also known as MagView is a growing proprietary health software company that has a stable track record of growth in its niche market. We deliver quality software solutions to hospitals and breast centers across the nation that help save lives. This is an opportunity to join a growing dynamic & diverse team in a fast-paced environment. We promote from within and are looking for individuals to go on to become product managers developers and engineers from this position. As such the talented individuals we are looking for will need to be a great communicator display excellent technical skills be detail-oriented and be able to learn quickly. Position Overview The Customer Support Specialist role is for the customer support of implementations. This role is responsible for managing and executing the successful deployment of our solutions for new and existing clients. This role ensures that projects are delivered on time within scope and meet quality standards while providing an exceptional onboarding experience. The Implementation Specialist will work closely with clients internal teams and stakeholders to gather requirements configure systems train users and transition projects to ongoing support. Key Responsibilities · Serve as the primary point of contact for clients during the implementation process. · Manage multiple projects from kickoff to go-live ensuring timelines and deliverables are met. · Conduct discovery sessions to understand client workflows requirements and objectives. · Configure customize and test solutions based on client needs and company best practices. · Provide end-user training (virtual and onsite) to ensure smooth adoption of the solution. · Coordinate with internal teams (Engineering Product Support) to resolve technical issues and ensure project success. · Maintain detailed project documentation including status reports timelines and client communications. · Monitor post-implementation performance and assist with the transition to Support. · Travel 25-30% annually - Visit customer sites to provide on-site support for go-live implementations conduct training sessions and deliver post–go-live assistance. Qualifications · Bachelor’s degree in Business Information Technology Healthcare Administration or related field (or equivalent work experience). · 2+ years of experience in software implementation project coordination or client onboarding. · Strong problem-solving skills and ability to manage multiple priorities. · Excellent communication presentation and interpersonal skills. · Proficiency in project management tools and Microsoft Office Suite. · Experience in healthcare technology or regulated industries preferred. Key Competencies · Customer-focused mindset with a commitment to delivering excellent service. · Strong organizational skills and attention to detail. · Ability to work independently and collaboratively in a fast-paced environment. · Analytical thinking and a proactive approach to challenges. Reports To: Implementation Manager / Director of Implementation Salary Range: Depends on experience and/or education. The salary will generally range from $45000 - $65000 per year + bonuses. Salary and excellent benefits start after the probation period as well as a competitive bonus structure. Work Environment: Imagine a work world where people love the mission at work and like their team. The environment is pretty fast-paced with lots of continued learning required for all positions. We are a fun diverse group that happens to work at a fun software company that has a serious mission. We affect patient care in a positive way every day which leaves you feeling like you have accomplished something positive. We like laughter as it creates a bond that brings others together. Creativity intuition and flexibility are key to the successful operation of organizations today and we try and foster that here. YouTube Video: https://www.youtube.com/watch?v=dNjr7A7YXB8 Facebook: https://www.facebook.com/magviewinc/?fref=ts Twitter: https://twitter.com/magviewinc Website: http://www.magview.com ASI is an Equal Opportunity Employer and encourages applicants of all ages experiences and backgrounds to apply for open positions. ASI does not discriminate on the basis of an applicant's age race color creed religion national origin sex marital status disability sexual orientation or status with regard to public assistance. ASI offers a competitive salary and a positive corporate culture. For more information about the ASI team please visit our website at: http://www.magview.com/careers/. Benefit Conditions: Waiting period may apply Only full-time employees are eligible Work Remotely Yes Job Type: Full-time Pay: $45000.00 - $65000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Experience: Software implementation: 2 years (Preferred) Willingness to travel: 25% (Preferred) Work Location: Remote |