| Description | JOB SUMMARY:Are you passionate about improving healthcare outcomes through technology? Do you thrive in client-facing roles where empathy strategy and problem-solving intersects? Join Client Success team and help transform the way healthcare payors and providers deliver value to their members. As a Client Success Manager you’ll be a key player in supporting our healthcare payor clients. You’ll help new clients onboard drive product adoption and ensure they achieve their goals using our platform. You’ll work cross-functionally advocate for client needs and contribute to a culture of continuous improvement. Your Impact: Build and nurture relationships with stakeholders at payor and provider organizations. Support onboarding and training to ensure clients are set up for success. Monitor client performance and usage data to identify opportunities. Troubleshoot issues and coordinate resolutions across internal teams. Relay client feedback to influence product development. Prepare reports on client satisfaction performance and engagement. Ensure compliance with HIPAA and handle PHI with care. Collaborate on best practices and process improvements. JOB SCOPE: The Client Success Manager must be strategic in managing their block of business. An incumbent must also understand and exceed the expectations of the client in their partnership with the Company and initiate improvements to better service the client. An incumbent must deliver effective and organized presentations in order to increase the Company's revenue from new or existing clients. The Client Success Manager has the latitude and authority to make commitments on behalf of the Company within defined parameters. |