| Description | Team: Sales (with 2 Middle BDMs in the team) Location: Remote Employment Type: Full-time ### Who we are Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality user-centered designs that help businesses scale and succeed. Unlike traditional agencies we work on a subscription-based model providing dedicated design teams that seamlessly integrate into our clients’ workflows. ### Why this position We’re looking for a Customer Success Manager who will help us build strong long-term relationships with our clients. Your role will be to keep clients engaged supported and confident in working with Eleken while spotting opportunities for growth and retention. #### Customer Success Stay in touch with active clients and ensure a smooth collaboration Run quarterly NPS calls to collect qualitative feedback Collect testimonials and reviews on platforms like Clutch and LinkedIn Conduct exit interviews when clients leave Control the invoicing process and ensure timely payments #### Client Communication Spot risks early and coordinate with the internal team Keep a friendly yet professional tone and know when to gently push (especially when feedback or payment is overdue) #### Retention & Retargeting Reconnect with past clients keep the relationship warm Identify expansion or return opportunities ### Hard Skills Have 2+ years in B2B client-facing roles (Customer Success Sales Account Management — ideally in tech or creative services) Fluent English (spoken and written communication with clients) Running discovery calls with clients: identifying business goals needs blockers and risks Upsell / cross-sell skills Familiarity with CRM systems and client communication tools (we use Slack Notion Attio) ### Soft Skills Discovery mindset — curiosity ability to ask open and probing questions Empathy and client orientation Strong communication skills (clear structured diplomatic) Initiative — suggesting improvements to processes Organization and prioritization — managing multiple clients and priorities at once Team collaboration — working effectively with sales and marketing ### For you: Salary: discussed individually and depends on your experience and skills Flexible working hours ️ Paid vacations and sick leaves Fully remote Co-working space compensation ✍️ Finance Support (we take care of tax payments and accounting for you) ️ Employee referral bonus Internal Educational activities (Eleken Talks Design Feedback Lectures from the team members) Reading Club and corporate library ### Interview Stages: ➡️ Interview: with Talent Acquisition Specialist ➡️ Interview: with CEO (dive deeper into your experience) ➡️ Reference Check ➡️ Offer ### Want to learn more about our company or see our work? Instagram ️ YouTube Behance |