Description | HerScan is a mobile Breast Ultrasound Screening company that provides much needed access to breast ultrasound . HerScan is seeking a Customer Service Support Specialist (Remote) to work with our Administration Team. Job Summary: HerScan Breast Ultrasound Screening is seeking a customer-focused and detail-oriented Customer Service Support Specialist to join our team. This is a remote opportunity for an individual who thrives in a fast-paced environment and can quickly learn and adapt to our scheduling processes. The role involves handling inbound and outbound scheduling for breast ultrasound screenings supporting patients across the U.S. and ensuring HIPAA-compliant communication via calls text and email. Key Responsibilities: Coordinate and schedule breast ultrasound screenings for patients nationwide. Manage inbound and outbound calls to assist with appointments and patient inquiries. Utilize text and email systems for timely and clear communication and appointment confirmations. Ensure HIPAA compliance when handling sensitive patient information. Maintain accurate scheduling records Provide compassionate and professional support to patients seeking breast health services. Adapt quickly to evolving processes to enhance patient experience and scheduling efficiency. Requirements: Experience in customer service scheduling or healthcare support. Intermediate computer skills including Excel proficiency. Ability to manage high call volume. Strong attention to detail and accuracy in scheduling and documentation. Excellent verbal and written communication skills. Familiarity with HIPAA regulations and patient confidentiality. Reliable desktop or laptop that meets the company's system requirements (Windows Operating System). Stable high-speed internet connection to handle calls and software efficiently. Dedicated quiet work environment free of household noise and minimal noise interruptions. Preferred Qualifications: Previous experience in medical scheduling or patient coordination. Experience working remotely with a disciplined and self-motivated approach. Background in breast health or medical imaging services. Benefits & Compensation: Based on experience. Remove work environment. Part-time to Full time opportunity If you are compassionate detail-oriented and skilled in scheduling we encourage you to apply and help make a difference in breast health services! By applying for an employment opportunity with HerScan you are giving us permission to text you as a follow-up to a voicemail or to communicate with you about a potential job opportunity. – Thank you Job Type: Full-time Pay: $20.00 per hour Benefits: 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Work from home Work Location: Remote |