| Description | Join a global delivery team. Ready to step up? We’re Influx.com — and we’re on a mission to disrupt the traditional customer experience and talent industries. Our model helps global companies build flexible high-performing teams that deliver consistently anywhere in the world. We’re hiring a skilled Service Delivery Manager (SDM) to oversee key client accounts lead operational teams and ensure our service consistently exceeds expectations. In this role you’ll own end-to-end client relationships guide team leaders and customer service agents and make operational decisions that directly impact customer success and business growth. If you’re a confident leader with proven client-facing and people management experience this is your opportunity to make a real difference. You’ll be working across multiple industries and geographies collaborating with senior stakeholders and driving excellence in service delivery — all while working remotely. 🌍 Why This Role? Join a company reshaping how global businesses deliver customer experience. Remote-first with exposure to international clients and teams. High ownership and autonomy in managing accounts and operations. Clear career growth opportunities in a scaling delivery organization. 💼 What You’ll Own Client Onboarding & Relationship Management Lead smooth onboarding for new accounts aligning success metrics and SLAs. Build strong partnerships with client stakeholders through regular business reviews (MBRs/WBRs) and structured updates. Monitor account performance and proactively address risks to prevent churn. Operational Leadership & Team Development Manage and develop Team Leaders and their teams to consistently hit SLA targets. Assign top talent to the right opportunities and ensure skill alignment. Implement improvement plans training and coaching for continuous growth. Financial & Performance Management Maintain and grow account revenue and gross margins. Identify and execute upsell or expansion opportunities. Ensure timely accurate invoicing and payment collection. ✅ What You MUST Bring All applicants must meet these requirements to be considered: 3–5 years’ total experience in customer service call center or BPO environments. At least 1 year in a management role (Team Leader or above). Proven client-facing experience — delivering performance reports structured presentations and business analysis. Strong leadership communication and problem-solving skills. Ability to multitask and thrive in fast-paced high-pressure environments. Demonstrated technical aptitude (formal certifications not required). Minimum 80% proficiency in skills/aptitude assessments. Preferred (but not required): Bachelor’s degree in Business Administration or related field (Associate degree accepted with strong experience). Experience with technical client accounts or technology-driven environments. 📌 About Influx Our 24/7 on-demand support service guarantees response times and coverage troubleshooting and solving customer problems in under one hour every hour of the week. Headquartered in California with a global team of 1000+ staff we are committed to delivering exceptional customer service. Learn more at www.influx.com . |