| Description | At Mitratech we are a team of technocrats focused on building world-class products that simplify operations in the Legal Risk Compliance and HR functions. We are a close-knit globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices learning opportunities and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment enabling the chance to move at a rapid pace with some of the most complex leading-edge technologies available. For over 35 years the experts at Mitratech have been focused on solving the complex needs. Today we serve 20000 client companies of all sizes globally representing 30% of the Fortune 500 and over 500000 users in over 160 countries. As we continue to grow we’re always looking for resourceful enthusiastic and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive collaborative and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work so we pursue individuals with a passion for building an environment of ownership transparency continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words if you like people and technology you'll fit right in. The Tier 2 Technical Support Engineer will provide the second-line of support to our customers partners and consultants. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests. Technical Support Engineers will have the opportunity to build their technical skills and the ability to learn a wide range of technologies related to Application Servers Database Servers and Reporting components. Successful candidates must possess excellent communication analytical and problem solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence. Essential Duties & Responsibilities: Provide assistance to customers consultants and partners on the usage of Mitratech products through our customer support portal email chat and phone Troubleshoot issues through reproducing the problem and determine resolution Triage newly reported problems assign proper severity and work to identify a resolution Update the ticket tracking system to provide accurate and current status of support issues Create Knowledge-base articles regularly to expand self-help tools for customers and internally Qualifications: 2+ years of experience working with enterprise software applications in support development/QA services or similar technical role Experience writing SQL queries required Experience working with Java/J2EE applications required Experience working with Application Servers such as Tomcat Weblogic and/or WebSphere preferred Experience with performance tuning of applications or databases preferred Experience with relational databases including Oracle and/or SQL Server preferred but not required Experience with Windows and/or Unix operating systems Experience with Business Objects or any Business Intelligence technology preferred but not required Excellent organizational customer relationship verbal and written communication skills Highly dependable and professional Excellent problem solving and listening skills Highly motivated self-starter with a positive attitude Education Bachelor or Master of Science in Computer Science/Engineering or relevant experience required. We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin age sexual orientation gender identity disability or veteran status. |