| Description | We are a US-based Managed IT Services Company specializing in Managed IT Services Managed Datacenter & Cloud Solutions and Managed Security Services for businesses across the United States. Position Overview We are seeking two enthusiastic candidates eager to elevate their careers in technical support networking firewalls and systems administration. This role is perfect for individuals with hands-on experience in supporting Windows PCs Mac systems iOS and Android devices along with a solid understanding of networks firewalls and servers. Key Responsibilities: Provide technical support for Windows and Mac desktop operating systems. Administer and troubleshoot Windows and Linux servers. Manage network equipment storage systems and firewall devices. Configure install and support VOIP telecom systems. Administer cloud infrastructure and backup & disaster recovery systems. Resolve issues via the service ticketing system using advanced IT management tools. What We’re Looking For: Prior experience in Desktop Technical Support is required this is not an entry-level position. Strong technical understanding combined with excellent interpersonal skills for customer-facing interactions. Enthusiasm for learning and growing in areas such as Network and Systems Administration. Detail-oriented with an organized approach to problem-solving. Ability to work independently in a fast-paced positive work environment. Business-level verbal and written communication skills in American English. Availability to work an 8-hour workday Monday to Friday US Pacific or US Eastern business hours. Experience supporting Windows 7 8 10 and 11 Desktop OS and Apple Mac OS iOS & Android. Familiarity with PC Server and Mac hardware. Knowledge of Windows Server OS (2008 2012 2016 2019 & 2022). Understanding of networks TCP/IP VPN Layer 2 and Layer 3 switching VLAN etc. Reliable internet connection and a private quiet workspace for uninterrupted work. Professional appearance suitable for video calls with team members and customers. Why Join Us: 100% remote position with opportunities for growth and career advancement. Incentives to gain expertise and industry certifications. Be part of a supportive team in a company that values your input and contributions. How to Apply: If this sounds like the right opportunity for you please apply through our Application & Assessment Portal at: https://www.ondemandassessment.com/link/index/JB-TE7VDAS79?u=1122499 Tipo de puesto: Tiempo completo Sueldo: $135.00 - $230.00 la hora Beneficios: Apoyo para estudios Trabajo desde casa Vacaciones adicionales o permisos con goce de sueldo Pago complementario: Bono de permanencia Tipo de jornada: Turno de 8 horas Experiencia: Technical Support: 2 años (Obligatorio) Lugar de trabajo: Empleo remoto |