| Description | Pacific Consulting is a global consulting firm specializing in fashion technology and all manner of luxury goods and services. Our highlights include growing new businesses and assisting established brands that are expanding into emerging markets. We collaborate with our clients to re-imagine the possibilities for their brand and develop a strategy to optimize their goals About The Role As an Online Chat Assistance Coordinator you will play a key role in delivering exceptional customer support through live chat interactions. Working remotely you will be responsible for managing and resolving customer inquiries in a timely efficient and friendly manner ensuring a positive customer experience. This is a full-time hourly position within our Customer Support department requiring a strong command of the English language and excellent communication skills. Join us to help customers solve their problems and leave a lasting impact on their experience with our company. What You'll Do Engage with customers via live chat addressing inquiries concerns and troubleshooting technical issues. Maintain a high level of professionalism and empathy while handling customer interactions in real time. Collaborate with internal teams to resolve complex customer issues and provide timely solutions. Track and document customer queries and resolutions in our internal systems with attention to detail. Contribute to improving the customer support process by identifying patterns in customer feedback and suggesting process enhancements. Meet or exceed performance targets such as response time resolution time and customer satisfaction ratings. Stay updated on product knowledge policies and procedures to better serve customer needs. Qualifications Strong proficiency in the English language both written and verbal. Previous experience in customer service preferably in a chat or virtual setting. Exceptional communication and active listening skills. Ability to handle multiple chats simultaneously while maintaining a high standard of service. Proficiency in using chat tools and CRM platforms with a willingness to learn new software. Problem-solving mindset with attention to detail and an empathetic approach to customer concerns. Reliable internet connection and a dedicated workspace for remote work. The pay range for this role is: 28 - 30 USD per hour(Remote) |