| Description | Here at Shippo we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses marketplaces platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates print labels automated international documents shipment tracking facilitate the returns process and more.Shippo is looking for a Strategic Account Manager to join our dynamic and entrepreneurial team. You will own and lead a book of strategic accounts in which you will drive cross functional internal projects identify and retain customers graduating through their fulfillment journey manage internal and external stakeholders and contribute to new initiatives to achieve strong commercial outcomes for Shippo. Your experience in managing external partners or customers within the logistics software space will set you up for success at Shippo and we would love to share the opportunity with you. ➡ Shipping & Handling Responsibilities: ➡ Provide excellent service research and market analysis to resolve technical and financial challenges with accounts and better represent our users products and programs. Develop comprehensive partnership strategies using excellent business judgment to negotiate renewals upsell potential opportunities & drive favorable commercial outcomes for Shippo.Engage with accounts to understand opportunities for operational improvement and liaise with our product team to bring those improvements to life.Serve as an expert consultant to our accounts engage cross-functionally to drive your merchant’s businesses and build effective relationships with stakeholders at multiple levels.Analyze performance and present findings to clients highlighting opportunities or introducing incremental programs. Contribute data-driven insights to support recommendations. Leverage cross-functional support teams to ensure accounts have access to the product experts and resources they need.Identify indicators of graduation in a customer’s fulfillment journey in order to make recommendations for the next step in shipping solutions within the Shippo networkBuild trusted relationships with customer executive sponsors and supply chain/IT stakeholdersHelp forecast/manage a pipeline of shipment volume and revenue expectations and targetsServe as escalation contact for implementation or system issuesPartner cross-functionally with Solutions Engineering Customer Support and Product teams Do you tick the boxes? ➡ 5+ years in enterprise software account management preferably in shipping WMS TMS or label softwareExperience working with technology partners through integrations product management program management and business development engagements Excellent negotiation communication and stakeholder management skillsExperience identifying and responding to indicators a customer needs a new fulfillment solutionChurn indicators even when not directly related to the product in useSkilled at C-level communication negotiationYou are well-versed in basic Excel (or SQL) Looker or other Business Intelligence toolsYou are detail-oriented with a proven track record of solving strategic challenges You are an organized note taker and able to track multiple priorities at once.You possess strong relationship-building skills and are apt to see mutually beneficial opportunities with partners You are technically oriented and understand APIsYou have an entrepreneurial growth mindset bold ideas and a know-how attitude to get things done What is in the Shippo package? ➡ Medical dental and vision healthcare coverage for you and your dependents. Pets coverage is also available!Flexible policy for PTO and work arrangementTwo 1-week company shutdowns to rest and recharge (summer and winter)3 VTO days for ShippoCares volunteering eventsCharity donation match up to $100Fun team events outside of work hours - happy hours “escape room” adventures hikes and more! ➡ Our Compensation Shippolicy:We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $108k to a max $147k annual salary (base + incentive). We tend to anchor our pay in the middle of this range ($125k). Since we are focused on hiring Shippos Everywhere we have 2 US pay ranges a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher such as NYC and California.Sail through the process:Here at Shippo we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance or a reasonable accommodation during the application and recruiting process please contact us at accommodations@goshippo.comShippos in the wild:Our people much like the packages we help ship are all over the world. This means through our remote-first program “Shippos Everywhere” our roles can be based anywhere in the US with the exception of Delaware Nevada Ohio Oregon Hawaii New Mexico and West Virginia and many roles can be based internationally.For locations outside of the US and Ireland the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.We leverage AI to review all resumes during the application phase to ensure fairness comprehensively evaluate each submission and mitigate bias. However all decisions at every stage of the process are made by a real person. |