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Job Title(CSM Remote) Client Success Manager
CompanySocialWorks
Job LocationRemote United Kingdom
Workplace Type
Job Typefulltime
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Last Seen 8 day(s) ago
DescriptionJoin a Fast-Growing Marketing Team Driving Results for Outdoor Contractors Make an Impact. Build Lasting Client Relationships. Earn What You Deserve. Position: Client Success Manager Location: Remote Compensation: $3200 – $5500/month + Bonuses SocialWorks helps outdoor contractors—think turf installers paver specialists and luxury outdoor living pros—grow their businesses with high-performing Facebook and Instagram ads. We’re looking for a Client Success Manager to serve as the primary point of contact for our clients ensuring they get results feel supported and stay excited to work with us. This is not a landscaping or construction role—it’s a client relationship and performance-driven marketing position. What You’ll Do Once fully trained you’ll manage 30–40 client accounts and: Onboard new clients and guide them through a seamless setup process. Host 1:1 check-ins via Zoom or phone to review performance and next steps. Respond promptly to messages (text/WhatsApp) within 3 business hours. Track ad performance and deliver personalized video updates using Loom. Provide strategic coaching based on campaign data and goals. Spot upsell and referral opportunities and act on them. Collaborate with our internal marketing team (media buyers setters etc.). Monitor client health using our green/yellow/red status system. Proactively reduce churn and increase long-term client retention. Experience in construction or home services is a plus but not required. What We’re Looking For 1+ year of account management client service or hospitality experience Strong communication skills—clear confident and empathetic Familiarity with digital marketing especially Meta (Facebook/Instagram) Ads is a bonus Organized detail-oriented and self-motivated Comfortable with remote tools and explaining results/strategy to clients Native or fluent English speaker Compensation & Benefits Full-time remote position Work hours: Must overlap 8 hours with 9 AM–5 PM EST Pay progression: Training: $1500–$2000/month (5–7 clients) Full portfolio: $3000–$5000/month (30–40 clients) On-target earnings: $45000–$65000+/year Performance bonuses for: Upsells Referrals Client retention Testimonials & case studies Paid time off and career growth in a high-performance team Performance Goals Keep client churn below 8% 2 upsells 2 referrals and 2 client reviews/testimonials per month Onboard new clients within 7 days Why Join SocialWorks? We’re a high-energy high-performance team that values ownership feedback and results. You’ll get full training support and the tools to succeed plus the freedom to grow your career in a fast-paced environment. If you’re passionate about marketing and love helping business owners thrive we want to meet you. Apply here: https://forms.clickup.com/9014349502/f/8cmr3ny-15474/HBQTSJM3D3VWZQG42Y Job Type: Full-time Pay: £45000.00-£65000.00 per year Benefits: Work from home Work Location: Remote Reference ID: Client Success Manager (CSM Remote)
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