| Description | Who is Tenable? Tenable® is the Exposure Management company. 44000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500 45 percent of the Global 2000 and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers all while creating a culture of belonging respect and excellence where we can be our best selves. When you’re part of our #OneTenable team you can expect to partner with some of the most talented and passionate people in the industry and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!Your Role:Our support engineers possess excellent knowledge of security assessment vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Technical Support Engineers provide support for Tenable’s entire product suite including Tenable.io Nessus Tenable.sc Log Correlation Engine Nessus Network Monitor and Tenable.ot. Questions come from a wide variety of sources looking to close the Cyber Exposure gap including customers who need help deploying their first Nessus scanner to customers who want to perform in-depth log correlation and real-time vulnerability analysis.Your Opportunity:Work closely and build relationships with the rest of the Tenable team including Sales Customer Advocacy Research & Development and OperationsAnalyze and address customer technical inquiriesAnalyzing vulnerability scan results system audits and log eventsRecreating customer software issues in a lab environmentEnsure customer feedback is properly channeled into Product Management and Research & DevelopmentMaintaining in-depth knowledge of Tenable products and information security best-practicesCreate and publish solution knowledge for re-use by customers and Tenable employeesOpportunities for career advancement within Technical Support as well as other organizations within TenableWhat You'll Need:Fluency and ability to explain technical concepts in English and PortugueseMust be located in São Paulo Brazil areaA passion for making customers successfulOutstanding written and verbal communication skillsStrong analytical and technical skillsAbility to multi-task and manage multiple priorities in a fast-paced environment.Working knowledge of networking Linux/Unix macOS Windows administration patch deployment and system configurationPrevious experience in customer support or network securityBachelor’s degree in a technical field (or equivalent experience)Occasional availability to work weekends and Holidays Ability to work hours supporting the US Eastern/LATAM time zonesAnd ideally:Either professionally or in an academic setting using Nessus and/or other vulnerability management or cybersecurity toolsExperience with ticketing systems (JIRA Salesforce Zendesk etc.)Log analysis using a SEIM product (Splunk ElasticSearch etc)Database technologies and SQL knowledge (Oracle MySQL MSSQL etc.)Virtualization technology (VMWare Hyper-V Amazon AWS Microsoft Azure Docker etc.)Fundamental understanding of programming languagesExperience in Industry Security Standards (DISA HIPAA CIS ISO 27001 etc)Experience with or understanding of Certificates and CA’sBasic understanding of reviewing PCAPs with tools such as Wireshark#LI-Remote#LI-MM1We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international federal state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process please contact Recruiting@Tenable.com for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review. For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review. |