| Description | We are seeking an experienced Scrum Master to join our Claims Systems Operations team. This role is pivotal in fostering a collaborative high-performing environment that supports the delivery of valuable claims system solutions. The Scrum Master will uphold SAFe framework values facilitate team ceremonies and remove impediments to ensure successful product delivery. - Key Responsibilities: - ### Agile Facilitation & Execution Lead PI Planning preparation and execution including drafting PI objectives and identifying ART risks. Support iteration execution by facilitating team events (Backlog Refinement Planning Syncs Reviews Retrospectives). Collaborate with Product Owners and stakeholders to align on goals and priorities. ### Team & Workflow Optimization Improve team workflow and delivery using Kanban boards and metrics to identify bottlenecks and enhance quality. Build and nurture high-performing Agile teams with psychological safety and shared definitions of done. Facilitate cross-team collaboration to improve ART performance and alignment with strategic themes. Essential Qualities: Coach: Educates teams on Agile methodologies including SAFe Kanban and Flow. Transparent: Promotes visibility and accountability through artifact inspection and anti-pattern detection. Servant Leader: Focuses on team needs and organizational alignment. Mentor: Encourages continuous learning and personal development. Empathetic: Understands and supports team members’ perspectives. Conflict Navigator: Assists in resolving interpersonal conflicts and decision-making. Skills & Experience: High School Diploma or GED required. Experience in the Health Insurance domain preferred. 3+ years in a Scrum Master or Team Coach role required. One or more of the following certifications preferred: SSM (Certified SAFe Scrum Master) CSM (Certified Scrum Master) PSM (Professional Scrum Master) CSP PSM II (Second-level Scrum Master certifications) Familiarity with Agile frameworks: Kanban XP etc. required. Proficiency in Agile techniques: User Stories TDD CI/CD Pair Programming Automated Testing required. Strong communication and mentoring abilities preferred. Hands-on experience with tools: Azure DevOps Jira Confluence SharePoint Mural required. Ability to manage team dashboards and plans in ADO and Jira required. If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position we anticipate offering an annual salary of 77600 - 129300 USD / yearly depending on relevant factors including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy balanced and feel secure. That’s why you’ll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment you’ll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group. About Evernorth Health Services Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. |