| Description | For more than 170 years The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day demonstrating we CARE through our values Sustainability initiatives and inclusive corporate culture. Our Claims Analytics team is currently seeking a Claims Data Analyst to join our growing team in our Worcester MA office in a hybrid work arrangement or remote work location. This is a full time except position. POSITION SUMMARY: The Data Analyst will use claims data to provide insight into business performance. Responsibilities will include analyzing variances in loss results compared to plan identifying and communicating potential areas for improvement within Claims or other functions and building out reporting analytics to provide quicker and more comprehensive insights. Analysis may span any segment or line of business across the company. WHAT YOU WILL DO IN THE ROLE: Analyze claims data and effectively communicate conclusions in writing and verbally. Draw insights and observations from detailed and multifaceted claims data and reports. Respond to urgent/timely requests and produce routine and ad hoc information in a rapid and dynamic turnaround climate. Participate in the development or enhancement of complex reports and tools for multiple lines of business. Quantify the impacts of internal operational changes and external trends on frequency severity and overall loss results. Develop industry knowledge and internal data expertise to provide solutions to complex business questions. Tuned into external industry trends and best practices. Work in partnership with the team and management to generate innovative solutions by approaching problems with curiosity and open-mindedness using existing information to its fullest potential. Able to respond to urgent/timely requests and produce routine and ad hoc information in a rapid and dynamic turnaround climate. WHAT YOU NEED TO APPLY: Bachelor's degree or higher in a relevant technical field (math finance actuarial science or analytics preferred). 2-4 years of related analytical and property & casualty industry experience preferred (e.g. actuarial business analytics or finance). Demonstrated problem-solving skills and ability to perform exploratory data analysis. Intermediate knowledge of Excel and basic knowledge of SQL ability to efficiently work with large and complex data sets. Experience with turning raw data into meaningful information ability to summarize complex business concepts into written and oral communications (including the use of PowerPoint). Familiar with key industry financial/operational metrics. Strong organization project and time management skills ability to multi-task and meet all deadlines with quality product. KEY COMPETENCIES: Thoroughness: Demonstrates careful attention to detail. Keeps tasks and responsibilities clearly defined on schedule and error-free. Carries tasks assignments etc. through to completion. Information Seeking: Thoroughly investigates and researches multiple sources to expose details and complete information about resources issues problems and so forth. Conducts in-depth research asks probing questions and transcends surface issues. Conceptual Thinking: Synthesizes facts trends inferences and key issues and/or themes in complex situations. Recognizes patterns and relationships between apparently unrelated entities or situations. Communication: Ability to effectively communicate complex information effectively in written and oral form. Tells a story with data so that audience can see clear action. Relationship Building: Understands the importance of developing and maintaining positive collaborative relationships with others at all levels of the organization in order to accomplish organizational goals. Results Oriented: Has a pro-active inquisitive attitude. Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals organization's standards or current industry standards. CAREER DEVELOPMENT: It’s not just a job it’s a career and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences personalized coaching and our robust learning and development programs we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy build financial security and balance work and home life. At The Hanover you’ll enjoy what you do and have the support you need to succeed. Benefits include: Medical dental vision life and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience training education and ability to do the available work without regard to race religion color age sex/gender sexual orientation national origin gender identity disability marital status veteran status genetic information ancestry or any other status protected by law. Furthermore The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin race color religion gender ancestry age sexual orientation gender identity disability marital status veteran status genetic information or any other status protected by law.” As an equal opportunity employer Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process or to perform essential job functions should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors including merit or performance demonstrated proficiency skills for the role education travel requirements and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus sales incentive or short-term incentive) long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. |