| Description | About Xamp Media At Xamp Media we are pioneering the future of mobile engagement by integrating advanced technologies data-driven strategies and creative excellence. We empower businesses to connect authentically with their audiences driving meaningful interactions and measurable outcomes across all digital touchpoints. Founded with the vision to redefine mobile marketing we continually adapt to the evolving digital landscape to meet the dynamic needs of our clients. Role Overview We are seeking a Customer Success Manager (CSM) to join our growing team. This is a full-time remote position where you will play a key role in ensuring client success satisfaction and long-term growth. You will act as the primary point of contact for clients ensuring smooth onboarding ongoing support and measurable outcomes from our solutions. Your ability to balance strategic relationship management with data-driven insights will be critical in this role. Key Responsibilities Build and maintain strong client relationships as a trusted advisor. Manage customer onboarding training and support to ensure smooth adoption of solutions. Monitor client performance data analyze trends and identify opportunities for optimization. Develop and implement retention and engagement strategies to maximize customer lifetime value. Act as the client’s voice internally collaborating with sales product and marketing teams. Conduct regular business reviews with clients to demonstrate ROI and drive growth. Proactively identify risks resolve issues and ensure overall customer satisfaction. Qualifications & Skills Proven Customer Success Account Management or Client Servicing experience. Strong analytical skills to interpret customer data and drive decisions. Excellent communication interpersonal and presentation abilities. Ability to work independently in a remote setup while staying highly collaborative. Strong problem-solving mindset with attention to detail. Prior experience in digital marketing mobile advertising or SaaS platforms is a plus. Bachelor’s degree in Business Marketing Communications or a related field . What We’re Looking For (Expectations) A client-first mindset – Always striving to deliver value and measurable impact. Ownership & Accountability – You take responsibility for results and follow through. Adaptability – Comfortable working in a fast-paced evolving digital environment . Proactivity – Anticipating client needs before they ask. Collaboration – Thriving in a team culture where knowledge-sharing is key. Our Culture at Xamp Media We believe in building a culture that’s as innovative as the work we deliver. At Xamp you’ll find: Remote-First Flexibility – Work from anywhere while staying connected. Growth Mindset – Continuous learning skill development and career advancement. Transparency & Trust – Open communication feedback-driven improvement. Collaboration & Support – Cross-functional teamwork where every voice matters. Innovation at Heart – Encouraging experimentation creativity and bold thinking. Recognition & Impact – Your contributions directly shape client success and company growth. Why Join Us? Be part of a fast-growing mobile marketing company redefining digital engagement. Work with leading brands global partners and innovative adtech solutions . Shape client success stories in one of the most dynamic industries . Enjoy a culture that values your growth ideas and individuality . |