"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Teleperformance USA. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Category : Customer Service/Support About TP TP is a global digital business services company. We deliver the most advanced digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500000 inspired and passionate people speaking more than 300 languages our global scale and local presence allow us to be a force of good in supporting our communities our clients and the environment. Benefits Of Working With TP Include Paid Training Competitive Wages Full Benefits (Medical Dental Vision 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise we make people's lives simpler faster and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen . As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP the sky is the limit! At this time TP can only offer employment to individuals located in the following states: AL AR AZ CT DE FL GA IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK PA RI SC SD TN TX UT VA VT WI WV WY Use your own Device! This position will allow you to use your own personal device (desktop laptop or tablet). Devices must have Windows 11 or later minimum of 4GB RAM Etherenet LAN connection for Internet. So no need to head into an office you can work in any quiet & confidential space of your home..what's better? a space AND system you're familiar with WIN WIN! Your Responsibilities As a Customer Service Representative your main responsibility is to find innovative ways to respond to varying questions issues and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required We’re looking for fearless people – people who are inspired to deliver only the best in all that we do. Qualifications High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members supervisors and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication listening and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback evolving policies and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills enabling quick analysis of customer issues and thoughtful informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work From Home Requirements Must be able to provide a personal device (desktop laptop or tablet) with Windows 11 or later Wired Ethernet LAN connection Internet Connection (Satellite wireless and dial-up ISP are not permitted) a minimum of 4GB RAM Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite Mobile Data (5G 4G 3G hotspots) P2P or VPN Proof of internet speed required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued inspired and supported so that they can bring their best selves to work every day. We believe that when employees are happy and healthy they are more productive creative and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves we need to be surrounded by people who are positive supportive and challenging. We are committed to creating a culture of inclusion and diversity where everyone feels welcome and valued. EOE/Disability/Vets If you have questions about this posting please contact support@lensa.com"

Handle inbound calls and process orders - send confirmations via email and provide status Respond customer service email utilizing Zendesk Research and resolve billing and pricing inquiries Resolve order issues and perform credits rebills and product returns.

SUMMARY The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated compassionate and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company and our people make all the difference in our success. RESPONSIBILITIES Answer inbound calls from members providers and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits mail-order pharmacies or Medicare. Take calls back-to-back while toggling through several applications on multiple screens. Attend 100% of trainings and the first 90 days of employment. Update conversion requests and provide shipment status to members Facilitate transition of requested medications to home delivery Advocate for the member patient by placing phone calls fax or other means to physician’s office to obtain prescriptions and forward to pharmacy for fulfillment Obtain new prescriptions from physician’s office and record approval status Service incoming calls from doctors’ offices Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process document HIPAA compliance and reduce potential legal concerns Resolve questions and/or issues that may be preventing shipment of an order Uphold quality and productivity standards on all transactions The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements. Use active listening skills when the members express concerns about medication coverage or costs and offer the members options for a starting coverage review to meet regulatory requirements Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers. Here’s a little more on how you’ll make a difference: Help patients understand their pharmacy benefits better. Use the knowledge you gain from training your problem-solving skills and support from your team answer patient calls effectively. Help us keep track of our patient interactions. While on calls use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time. Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and if necessary escalate appropriately QUALIFICATIONS High School diploma or equivalent required At least 2 years of relevant experience- Healthcare and/or Call Center Preferred A dedicated workspace with no distractions is required Tech Savvy- Strong computer skills including Microsoft Office Strong organization skills written and verbal communication skills Ability to provide exceptional listening and customer service skills remain calm and helpful even when dealing with difficult callers Ability to adapt in a dynamic work environment learn quickly solve problems and make decisions Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience Ability to work a flexible schedule including Night and/or weekends Schedule Training Schedule: 8:30am-5pm EST Monday- Friday Post Training: You will be required to work anywhere between 7:00AM - 12:00AM EST 7 days a week. If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position we anticipate offering an hourly rate of 17.75 - 19 USD / hourly depending on relevant factors including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy balanced and feel secure. That’s why you’ll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment you’ll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group. About The Cigna Group Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Summary The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated compassionate and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company and our people make all the difference in our success. Responsibilities Answer inbound calls from members providers and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits mail-order pharmacies or Medicare. Take calls back-to-back while toggling through several applications on multiple screens. Attend 100% of trainings and the first 90 days of employment. Update conversion requests and provide shipment status to members Facilitate transition of requested medications to home delivery Advocate for the member patient by placing phone calls fax or other means to physician’s office to obtain prescriptions and forward to pharmacy for fulfillment Obtain new prescriptions from physician’s office and record approval status Service incoming calls from doctors’ offices Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process document HIPAA compliance and reduce potential legal concerns Resolve questions and/or issues that may be preventing shipment of an order Uphold quality and productivity standards on all transactions The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements. Use active listening skills when the members express concerns about medication coverage or costs and offer the members options for a starting coverage review to meet regulatory requirements Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers. Here’s a little more on how you’ll make a difference: Help patients understand their pharmacy benefits better. Use the knowledge you gain from training your problem-solving skills and support from your team answer patient calls effectively. Help us keep track of our patient interactions. While on calls use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time. Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and if necessary escalate appropriately Qualifications High School diploma or equivalent required At least 2 years of relevant experience- Healthcare and/or Call Center Preferred A dedicated workspace with no distractions is required Tech Savvy- Strong computer skills including Microsoft Office Strong organization skills written and verbal communication skills Ability to provide exceptional listening and customer service skills remain calm and helpful even when dealing with difficult callers Ability to adapt in a dynamic work environment learn quickly solve problems and make decisions Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience Ability to work a flexible schedule including Night and/or weekends Schedule Training Schedule: 8:30am-5pm EST Monday- Friday Post Training: You will be required to work anywhere between 7:00AM - 12:00AM EST 7 days a week. If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position we anticipate offering an hourly rate of 17.75 - 19 USD / hourly depending on relevant factors including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy balanced and feel secure. That’s why you’ll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment you’ll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group. About The Cigna Group Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

As an entry-level Customer Care Representative you’ll be the first point of contact for our users. Your role is to resolve questions troubleshoot issues and ensure users feel heard and supported. You’ll work closely with a Tech Support team to report bugs suggest improvements and keep the customer experience smooth. Requirements: Previous experience in Customer Support Proficiency in English Proficiency in Zendesk internal Knowledge Base and in-house Zendesk workflows.  Experience in creating documentation (internal and external) is preferred Schedule: A flexible 5/2 schedule 5:00 PM - 1:00 AM or 7:00 PM - 3:00 AM UTC time. 8hrs a day 40 working hrs a week Days off: on rotational basis Start date: asap Cooperation type: freelance Main Responsibilities Managing web and app user requests in Zendesk Escalating user issues to the technical team Tagging user requests to gather analytics Ensuring response times are within our SLA Processing PayPal/Stripe disputes

As an entry-level Customer Care Representative you’ll be the first point of contact for our users. Your role is to resolve questions troubleshoot issues and ensure users feel heard and supported. You’ll work closely with a Tech Support team to report bugs suggest improvements and keep the customer experience smooth. Responsibilities: Managing web and app user requests in Zendesk Escalating user issues to the technical team Tagging user requests to gather analytics Ensuring response times are within our SLA Processing PayPal/Stripe disputes Requirements: Previous experience in Customer Support Proficiency in English Experience with Zendesk is preferred. Schedule: 8hrs a day 40 working hrs a week Days off: on rotational basis Start date: asapCooperation type: freelance

Overview: About TP TP is a global digital business services company. We deliver the most advanced digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500000 inspired and passionate people speaking more than 300 languages our global scale and local presence allow us to be a force of good in supporting our communities our clients and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical Dental Vision 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise we make people's lives simpler faster and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP the sky is the limit! At this time TP can only offer employment to individuals located in the following states: AL AR AZ CT DE FL GA IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK PA RI SC SD TN TX UT VA VT WI WV WY Use your own Device! This position will allow you to use your own personal device (desktop laptop or tablet). Devices must have Windows 11 or later minimum of 4GB RAM Etherenet LAN connection for Internet. So no need to head into an office you can work in any quiet & confidential space of your home..what's better? a space AND system you're familiar with WIN WIN! Responsibilities: Your Responsibilities As a Customer Service Representative your main responsibility is to find innovative ways to respond to varying questions issues and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required Qualifications: We’re looking for fearless people – people who are inspired to deliver only the best in all that we do. Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members supervisors and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication listening and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback evolving policies and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills enabling quick analysis of customer issues and thoughtful informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Must be able to provide a personal device (desktop laptop or tablet) with Windows 11 or later Wired Ethernet LAN connection Internet Connection (Satellite wireless and dial-up ISP are not permitted) a minimum of 4GB RAM Internet Requirements: + Minimum subscribed download rate equal or exceeds 15.0 Mbps + Minimum subscribed upload rate equal or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite Mobile Data (5G 4G 3G hotspots) P2P or VPN + Proof of internet speed required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued inspired and supported so that they can bring their best selves to work every day. We believe that when employees are happy and healthy they are more productive creative and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves we need to be surrounded by people who are positive supportive and challenging. We are committed to creating a culture of inclusion and diversity where everyone feels welcome and valued. EOE/Disability/Vets

SUMMARY The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated compassionate and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company and our people make all the difference in our success. RESPONSIBILITIES Answer inbound calls from members providers and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits mail-order pharmacies or Medicare. Take calls back-to-back while toggling through several applications on multiple screens. Attend 100% of trainings and the first 90 days of employment. Update conversion requests and provide shipment status to members Facilitate transition of requested medications to home delivery Advocate for the member patient by placing phone calls fax or other means to physician’s office to obtain prescriptions and forward to pharmacy for fulfillment Obtain new prescriptions from physician’s office and record approval status Service incoming calls from doctors’ offices Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process document HIPAA compliance and reduce potential legal concerns Resolve questions and/or issues that may be preventing shipment of an order Uphold quality and productivity standards on all transactions The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements. Use active listening skills when the members express concerns about medication coverage or costs and offer the members options for a starting coverage review to meet regulatory requirements Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers. Here’s a little more on how you’ll make a difference: Help patients understand their pharmacy benefits better. Use the knowledge you gain from training your problem-solving skills and support from your team answer patient calls effectively. Help us keep track of our patient interactions. While on calls use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time. Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and if necessary escalate appropriately QUALIFICATIONS High School diploma or equivalent required At least 2 years of relevant experience- Healthcare and/or Call Center Preferred A dedicated workspace with no distractions is required Tech Savvy- Strong computer skills including Microsoft Office Strong organization skills written and verbal communication skills Ability to provide exceptional listening and customer service skills remain calm and helpful even when dealing with difficult callers Ability to adapt in a dynamic work environment learn quickly solve problems and make decisions Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience Ability to work a flexible schedule including Night and/or weekends Schedule Training Schedule: 8:30am-5pm EST Monday- Friday Post Training: You will be required to work anywhere between 7:00AM - 12:00AM EST 7 days a week. If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position we anticipate offering an hourly rate of 17.75 - 19 USD / hourly depending on relevant factors including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy balanced and feel secure. That’s why you’ll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment you’ll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group. About The Cigna Group Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Advocate4me Customer Care Representative Are you a compassionate problem solver who loves creating positive change? We're on the lookout for dedicated individuals to join our dynamic team at VFS starting 2025. Our Advocate4me Customer Care Representative position starts at $19.00 hourly up to $21.00 hourly for bilingual speakers (after 90 days) and while on our team you'll become the go-to expert for our client’s members delivering top-tier service within a cutting-edge systems model. Your mission? To tackle complex member needs offer invaluable care recommendations and ensure better health outcomes. Your role: - Engage with members through inbound calls guiding them through issues and finding solutions - Provide white-glove service resolving concerns and closing gaps in care - Collaborate with caregivers and members to understand their needs and offer valuable recommendations - Research and anticipate healthcare needs ensuring comprehensive issue-resolution - Champion member satisfaction by managing urgent issues and offering tailored solutions - Drive process improvement by identifying gaps and collaborating with various departments - Utilize your exceptional communication skills to navigate complex scenarios and deliver excellent Your benefits: - Opportunity to make a real impact on members' lives - Competitive compensation package including a scheduled pay increase at 90 days - Health insurance benefits with optional life vision and dental coverage - Six paid holidays two paid floating holidays and paid vacation - Collaborative and supportive team environment - Free training provided virtually from home After applicable waiting period Details at a glance: Position Type: Full-time (40 hours/week) Location: Hybrid - majority Remote with occasional travel to the Indianapolis office for collaboration and/or on-site training and as needed. Shifts: Must be flexible eight-hour shifts within 8:00am-8:00pm EST with weekend availability and overtime as needed Classification: Non-Exempt Reports to: Customer Service Supervisor Ready to Elevate Member Care? If you're passionate about helping others and ready to provide exceptional customer service we want to hear from you! Join us in our mission to improve lives and make a positive impact. Apply now and let's make a difference together! Requirements You have: - High school diploma or GED with at least one year of coaching or call center customer service experience - Familiarity with health care/insurance environment is a plus - Excellent conflict resolution and emotional resilience - Flexible to work within our operating hours - High-speed wired Internet connection (Comcast Cable DSL fiber or similar) - Dedicated space in your home to perform work and have sensitive private conversations with members about their health needs - Strong computer skills and ability to multitask Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. We're an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. Job Type: Full-time Pay: $19.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you able to speak Burmese? Do you have 1 year experience working in a call center environment? Have you worked in a remote and/or hybrid position before? This full-time position. Does that meet your requirement? How soon would you be available to start? Are you able to perform weekend work if required? Do you have experience working with Medicaid/Medicare? This position pay's $19 an hour. Does that meet your requirement? What is the best email address to reach you at? Were you referred for this position? Work Location: Remote

SUMMARY The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated compassionate and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company and our people make all the difference in our success. RESPONSIBILITIES Answer inbound calls from members providers and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits mail-order pharmacies or Medicare. Take calls back-to-back while toggling through several applications on multiple screens. Attend 100% of trainings and the first 90 days of employment. Update conversion requests and provide shipment status to members Facilitate transition of requested medications to home delivery Advocate for the member patient by placing phone calls fax or other means to physician’s office to obtain prescriptions and forward to pharmacy for fulfillment Obtain new prescriptions from physician’s office and record approval status Service incoming calls from doctors’ offices Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process document HIPAA compliance and reduce potential legal concerns Resolve questions and/or issues that may be preventing shipment of an order Uphold quality and productivity standards on all transactions The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements. Use active listening skills when the members express concerns about medication coverage or costs and offer the members options for a starting coverage review to meet regulatory requirements Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers. Here’s a little more on how you’ll make a difference: Help patients understand their pharmacy benefits better. Use the knowledge you gain from training your problem-solving skills and support from your team answer patient calls effectively. Help us keep track of our patient interactions. While on calls use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time. Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and if necessary escalate appropriately QUALIFICATIONS High School diploma or equivalent required At least 2 years of relevant experience- Healthcare and/or Call Center Preferred A dedicated workspace with no distractions is required Tech Savvy- Strong computer skills including Microsoft Office Strong organization skills written and verbal communication skills Ability to provide exceptional listening and customer service skills remain calm and helpful even when dealing with difficult callers Ability to adapt in a dynamic work environment learn quickly solve problems and make decisions Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience Ability to work a flexible schedule including Night and/or weekends Schedule Training Schedule: 8:30am-5pm EST Monday- Friday Post Training: You will be required to work anywhere between 7:00AM - 12:00AM EST 7 days a week. If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position we anticipate offering an hourly rate of 17.75 - 19 USD / hourly depending on relevant factors including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy balanced and feel secure. That’s why you’ll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment you’ll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group. About The Cigna Group Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.