About Us Close is building the modern CRM for small scaling businesses - just like us. Today we’re 100+ people across 22 countries. We’re united in our goal to help small businesses sell better by eliminating manual work and empowering them to focus on what matters most: relationships. Close sets our compass by our customers and our people. Sustainability is core to serving both we care deeply about the health of our business and the wellbeing of our team. We’re bootstrapped - meaning we’ve accepted no outside funding - and fully remote since 2016. The way we’ve chosen to build our business allows us to chart our own course. Our team prioritizes impact ownership and quality. As a growing remote-first company we favor asynchronicity over meetings and we relentlessly prioritize work that moves the needle. We practice a mature approach to the workplace we expect our team to manage time effectively communicate thoughtfully with teammates and customers and produce great work. About The Role Close is looking for a Customer Success Manager to help drive retention and growth among our new customers. In this role you won’t be assigned dedicated accounts instead you’ll work with a variety of startups and growing companies as they begin their journey with Close . You’ll connect directly with our new customers (often Founders and CEOs!) acting as their Close consultant and setting them up for success on the platform. Your focus will be on proactively reaching out to new customers to book account reviews where you will help them build strong sales processes within Close. As a CSM you’ll make a real impact for the scaling businesses you work with and directly increase customer retention. You’ll report to our Manager of Customer Success Forrest Dwyer and work closely with our Success team leaders Meghann O’Brian and Liz Stephany. You’ll also work closely with our current CSM team. You are: Backed by at least one year of experience with B2B SaaS in a customer success role. + Preference given to candidates with either 1) frontline sales experience or 2) experience working for a CRM platform or a sales enablement tool. Our customers are sellers so a deep familiarity with sales tools or firsthand experience in Sales is preferred. A clear precise communicator both verbally and in writing. You’ll be spending much of your time face-to-face with customers on Zoom but you will also frequently write emails to provide consultation and advice to customers. Energized by working independently in a fast-paced environment. Our team moves quickly and our customers deserve prompt responses - you’ll be responsible for managing your time and prioritizing among many competing demands on your time. Able to build rapport with customers quickly. You won’t be owning a book of business in this role so you’ll need to build new relationships every day. Highly emotionally intelligent. You have the ability to understand and empathize with the needs of others. You have a friendly but strong demeanor. Experienced with working in a startup ideally in a remote environment. Physically based in the U.S. and proficient in English. Preference for ET CT MT and PT. You will: Virtually train and onboard new and existing customers Proactively reach out to high-potential new customers Research to identify high growth and at risk customers Communicate effectively via multiple platforms (sms call email Zoom social) with all Close customers including co-founders executives and sales teams Work closely with Success and Sales teams on seamless customer transitions Identify expansion opportunities and upsell customers Host and manage recurring office hours group trainings and interactive demos to support many customers at once Identify customer content needs and create FAQs white papers videos Communicate with customers in our online Community and via our Helpdesk software Benefits Competitive compensation including an organization-wide goal-based bonus Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company you’ll receive 2 additional PTO days Paid Parental Leave for primary and secondary caregivers Sabbatical: After 5 years with the team you’re eligible for a 1 month paid sabbatical Healthcare (US residents): Medical Dental and Vision with HSA and FSA options (US residents) Dependent care FSA (US residents) 401(k): Up to 6% contribution match 100% vested Our Values Build a house you want to live in - Examine long-term thinking and action No BS - Practice transparency and honesty especially when it’s hard Invest in each other - Build successful relationships with your coworkers and customers Discipline equals freedom - Keep your word to yourself and others Strive for greatness - Constantly challenge yourself and others Learn More Listen to our CEO and Founder Steli Efti tell the story of Close’s journey in the $0-30m Blueprint. Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection foster cross-functional collaboration and have fun. In 2025 we’re headed to Paris France. Explore our product. Check out a video demo or try an interactive demo! Our Hiring Process We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume. While we are excited by all the opportunities that generative AI has unlocked we request that you refrain from relying exclusively on AI tools when completing an application unless explicitly stated. Every application is read closely by humans and any obviously AI generated applications will be disregarded. Regardless of fit you can expect to hear back from our team with an update on the status of your candidacy. If you progress to the interview process you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.

"Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. About The Role: You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment. As a member of the CX team you will act as a champion for our most critical asset our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US and LATAM sales teams and will have the opportunity to build a large portfolio of Customers. This is an incredibly exciting and challenging role at the forefront of technology requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide. Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age. Above all you’ll be acting as a stellar teammate for the rest of Kong. Please note this is a contract position What You Will Be Doing: Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes Defining what ‘good’ looks like in terms of adoption plans post-sales engagement what is recommended and why Working with Sales and Product teams to ensure our customers are getting the most out of the solution Helping innovate our tooling and processes to make you and your team more efficient Working on innovative and cutting edge customer projects Learning our products and technologies taking that knowledge and applying it to real world usage Collaborating with other peers business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company The Successful Candidate Will: Have a builder’s mentality seeking to find solutions to complex problems that will make life better for our customers and Kong Manage a portfolio of commercial customers looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques Have passion and determination about our technology and our customers Be a self starter with strong organizational skills to drive effective customer outcomes Have a good understanding of complex technology environments Have great self awareness and strong communication skills (Portuguese and English are required and Spanish is preferred) Ideally have prior experience of a similar role within SaaS Open Source and/or Infrastructure software companies Have a solid understanding of Cloud Native and the technologies that make it work (Containerization Kubernetes Microservices) as well as have a have a foundational understanding of APIM Finally understands the value of DevOps CI/CD and Cloud Computing IaaS About Kong: Kong Inc. a leading developer of cloud API technologies is on a mission to enable companies around the world to become ""API-first"" and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity build securely and accelerate time to market. For more information about Kong please visit www.konghq.com or follow us on X @thekonginc. About Kong: Kong Inc. a leading developer of cloud API technologies is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity build securely and accelerate time to market. For more information about Kong please visit www.konghq.com or follow us on X @thekonginc."

"Employer Industry: Cybersecurity Solutions Why Consider This Job Opportunity Salary up to $150000 Opportunity for career advancement and growth within a dynamic startup environment Work remotely from anywhere in the U.S. with a preference for candidates in the Central or East Coast regions Chance to make a significant impact on customer success and company growth Develop strong partnerships with customers and become a Brand Ambassador for the employer What To Expect (Job Responsibilities) Guide customers during onboarding and throughout the subscription lifecycle Create joint success plans that align with customer goals and security requirements Lead customer onboarding experiences and drive product adoption across various relationships Own customer renewals and prioritize ongoing business within an assigned portfolio Deliver quarterly executive business reviews to enhance customer engagement and drive new use cases What Is Required (Qualifications) 5+ years of experience in customer-facing roles such as customer success account management or strategic consulting Ability to develop and drive KPIs for business outcomes related to cybersecurity products Strong empathy for customers and a passion for customer success Excellent communication documentation and presentation skills Familiarity with networking and/or cybersecurity products How To Stand Out (Preferred Qualifications) Experience with CSM and CRM tools familiarity with Plan Hat is a plus Strong sense of ownership and creativity to resolve customer issues Ability to effectively communicate technical information to non-technical customers Diplomacy and poise under pressure when managing customer challenges #Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #TechIndustry #CustomerEngagement ""We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair transparent and secure hiring environment for all. If you encounter any employer not adhering to these principles please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."" Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS."

Benefits: Paid time off Training & development Competitive salary Health insurance Profit sharing Applicants must be located in Illinois (IL) in the USA. What We Offer: Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality affordable bath remodeling solutions with a reputation built on trust craftsmanship and customer satisfaction. Career Growth Opportunities: Whether you're in the field or the office we invest in your professional development with hands-on training mentorship and opportunities for advancement. Supportive Team Environment: Work alongside a team that values collaboration integrity and doing the right thing — every time. Be treated like a person not a cog in the wheel. Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime. Pride in Your Work: Be part of transforming people’s homes and lives. We're improving the world one bathroom at at time. Our work makes a real difference and you'll go home each day knowing you helped someone love their home more. Schedule / Expected Work Hours: Primarily weekday day and evening shifts weekend availability required as needed. Job Summary Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager! At Five Star Bath Solutions we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager you'll play a crucial role in ensuring client satisfaction by making out-bound calls to warm leads confirming appointments managing the calendar and providing top-notch support. We provide warm leads—your job is to get them booked. And when the appointment sells you get a bonus on top of your base pay. What You’ll Do: Make high-volume outbound calls to warm leads Confirm existing appointments with clients via phone calls emails or other communication channels. Maintain accurate records of client interactions and update client information in our database. Manage the calendar and resolve issues promptly and professionally. Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction. Proactively identify opportunities to enhance the client experience and provide feedback for process improvement. What We’re Looking For: Excellent communication skills both verbal and written. Strong interpersonal skills with the ability to build rapport quickly. Self-driven & motivated Exceptional organizational and time-management abilities. Prior experience in customer service account management or a related field is preferred. Proficiency in using CRM software and other relevant tools. Company Overview Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals we’re able to provide affordable transformations and beautiful bath solutions to communities across North America. Join a fast-paced supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters. This is a remote position. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location and not to Five Star Bath Solutions Corporate.

About Xamp Media At Xamp Media we are pioneering the future of mobile engagement by integrating advanced technologies data-driven strategies and creative excellence. We empower businesses to connect authentically with their audiences driving meaningful interactions and measurable outcomes across all digital touchpoints. Founded with the vision to redefine mobile marketing we continually adapt to the evolving digital landscape to meet the dynamic needs of our clients. Role Overview We are seeking a Customer Success Manager (CSM) to join our growing team. This is a full-time remote position where you will play a key role in ensuring client success satisfaction and long-term growth. You will act as the primary point of contact for clients ensuring smooth onboarding ongoing support and measurable outcomes from our solutions. Your ability to balance strategic relationship management with data-driven insights will be critical in this role. Key Responsibilities Build and maintain strong client relationships as a trusted advisor. Manage customer onboarding training and support to ensure smooth adoption of solutions. Monitor client performance data analyze trends and identify opportunities for optimization. Develop and implement retention and engagement strategies to maximize customer lifetime value. Act as the client’s voice internally collaborating with sales product and marketing teams. Conduct regular business reviews with clients to demonstrate ROI and drive growth. Proactively identify risks resolve issues and ensure overall customer satisfaction. Qualifications & Skills Proven Customer Success Account Management or Client Servicing experience. Strong analytical skills to interpret customer data and drive decisions. Excellent communication interpersonal and presentation abilities. Ability to work independently in a remote setup while staying highly collaborative. Strong problem-solving mindset with attention to detail. Prior experience in digital marketing mobile advertising or SaaS platforms is a plus. Bachelor’s degree in Business Marketing Communications or a related field . What We’re Looking For (Expectations) A client-first mindset – Always striving to deliver value and measurable impact. Ownership & Accountability – You take responsibility for results and follow through. Adaptability – Comfortable working in a fast-paced evolving digital environment . Proactivity – Anticipating client needs before they ask. Collaboration – Thriving in a team culture where knowledge-sharing is key. Our Culture at Xamp Media We believe in building a culture that’s as innovative as the work we deliver. At Xamp you’ll find: Remote-First Flexibility – Work from anywhere while staying connected. Growth Mindset – Continuous learning skill development and career advancement. Transparency & Trust – Open communication feedback-driven improvement. Collaboration & Support – Cross-functional teamwork where every voice matters. Innovation at Heart – Encouraging experimentation creativity and bold thinking. Recognition & Impact – Your contributions directly shape client success and company growth. Why Join Us? Be part of a fast-growing mobile marketing company redefining digital engagement. Work with leading brands global partners and innovative adtech solutions . Shape client success stories in one of the most dynamic industries . Enjoy a culture that values your growth ideas and individuality .

Benefits: Paid time off Training & development Competitive salary Health insurance Profit sharing Applicants must be located in Illinois (IL) in the USA. What We Offer: Industry-Leading Brand: Join a nationally recognized company known for delivering high-quality affordable bath remodeling solutions with a reputation built on trust craftsmanship and customer satisfaction. Career Growth Opportunities: Whether you're in the field or the office we invest in your professional development with hands-on training mentorship and opportunities for advancement. Supportive Team Environment: Work alongside a team that values collaboration integrity and doing the right thing — every time. Be treated like a person not a cog in the wheel. Consistent Work & Reliable Pay: We keep our teams busy year-round with a steady flow of qualified leads and jobs — so you can focus on doing great work without worrying about downtime. Pride in Your Work: Be part of transforming people’s homes and lives. We're improving the world one bathroom at at time. Our work makes a real difference and you'll go home each day knowing you helped someone love their home more. Schedule / Expected Work Hours: Primarily weekday day and evening shifts weekend availability required as needed. Job Summary Are you a proactive communicator with a passion for building strong client relationships? Do you thrive in a fast-paced environment where your organizational skills shine? If so Five Star Bath Solutions wants you to be a part of our dynamic team as a Customer Success Manager! At Five Star Bath Solutions we pride ourselves on delivering exceptional service to our valued clients. As a Customer Success Manager you'll play a crucial role in ensuring client satisfaction by making out-bound calls to warm leads confirming appointments managing the calendar and providing top-notch support. We provide warm leads—your job is to get them booked. And when the appointment sells you get a bonus on top of your base pay. What You’ll Do: Make high-volume outbound calls to warm leads Confirm existing appointments with clients via phone calls emails or other communication channels. Maintain accurate records of client interactions and update client information in our database. Manage the calendar and resolve issues promptly and professionally. Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction. Proactively identify opportunities to enhance the client experience and provide feedback for process improvement. What We’re Looking For: Excellent communication skills both verbal and written. Strong interpersonal skills with the ability to build rapport quickly. Self-driven & motivated Exceptional organizational and time-management abilities. Prior experience in customer service account management or a related field is preferred. Proficiency in using CRM software and other relevant tools. Company Overview Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals we’re able to provide affordable transformations and beautiful bath solutions to communities across North America. Join a fast-paced supportive team where your voice sets the tone for an exceptional customer journey—and where your growth matters. This is a remote position. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location and not to Five Star Bath Solutions Corporate.

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Iron Mountain Inc. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. That’s why we need smart committed people to join us. Whether you’re looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so let's start the conversation. Job Summary Supports and manages the post-sales customer lifecycle with Healthcare and Life Sciences segment accounts. This includes ongoing assistance customer renewals product improvements up- and cross-selling to maintain customer loyalty and customer satisfaction. Tracks customer performance making the customer continuously engaged with the product and making the products to be harnessed to the maximum. Facilitates a smooth customer on-boarding process ensuring a easy introduction for the Customer from the outset. May train customers so they can optimize their activities using the product. Relationship Management Build and maintains customer relationships to understand the organizational business objectives and goals. Partner with key customer decision maker(s) to structure partnership (s) strategy as it relates to customer requirements (new sales opportunities service level expectations training of IM solutions QBR/FBR structure/timetable). Ensure frequent tactical communication to enable superior customer satisfaction and to keep customer educated on emerging industry trends related to customer’s organizational information management needs. Employs appropriate methods of persuasion when soliciting agreement. Proactively uncover additional contacts and key decision makers through the use of SFDC internet and other tools. Assist the sales team with producing and managing proposals/quotes creation of PA Models SOWs and account plans. Business Opportunity Primary attachment is to Low Share of Wallet accounts – driving the “wake-up” opportunity. Assess assigned customer’s current and potential needs determining appropriate Iron Mountain products and solutions. Responsible for development strategies and business plans through understanding the clients business model planning and decision making channels from understanding the customer's value proposition and ability to explain how they differentiate themselves in the marketplace. Assists in the positioning of alternative ways of creating the real value of IRM’s total solution offerings for clients through their relationship and customer support. Research of account status to prepare for contract negotiations. Responsible to assist in the Renewal and execute on the Renewal process when needed. Keeps abreast of the competitive environment and impact on National/Vertical accounts. Contract Renewals And Negotiations The Customer Success Manager (CSM) partners with the BDE and the customer on renewals and work through any RFP process by identifying gaps in current contract in place and understanding customer needs in order to successfully renew the contract. Negotiate pricing and SLA as appropriate to drive customer retention strategy perform customer needs and service analysis make recommendations on appropriate pricing structure and contract requirements communicate pricing programs and contribute to RFP responses - responsible to identify through relationships and reporting accounts that are at risk to terminate and drive strategy to retain those accounts. Customer Experience And Escalations Responsible for researching escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue. Execute customer ad-hoc requests such as reports audits and tours working with the appropriate internal teams (i.e. RM/DM/SS Field Operations Sales Support Customer Care) to ensure that customer and/or prospect requirements are resolved in accordance with service level agreements performance metrics and/or expectations. Save accounts at risk and defining possible solutions to customer issues to lead to retention. Ensure compliance with Federal State and Local laws as well as Iron Mountain policies and procedures. Stay informed of trends and changes in Records/Information/Data Protection Industry. Develops and records individual performance goals and objectives. Maintain working partnership with Markets Area and Corporate teams. Qualifications This role is required to have general business acumen and understand IM’s solution offerings and its competitive environment. This role requires a deep understanding of IM’s services programs workflows systems and processes across all lines of business and an understanding of the procedures of other departments. 4 year college degree required US : Iron Mountain is an equal opportunity employer and does not discriminate on the basis of race color creed religion national origin ancestry citizenship status marital status age sexual orientation disability veteran status or other legally protected classifications under applicable federal state or local laws in making employment decisions. CAN : Iron Mountain Canada Corporation (“Iron Mountain”) is an equal opportunity employer and employs qualified individuals based upon job-related qualifications regardless of race religion colour sex national origin age disability sexual orientation or any other status protected under applicable provincial federal or local law. Ontario : Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Category: Sales Iron Mountain is a global leader in storage and information management services trusted by more than 225000 organizations in 60 countries. We safeguard billions of our customers’ assets including critical business information highly sensitive data and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk comply with regulations recover from disaster and enable digital and sustainable solutions whether in information management digital transformation secure storage and destruction data center operations cloud services or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race color religion sex (including pregnancy) national origin disability age sexual orientation veteran status genetic information gender identity gender expression or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement as well as the Pay Transparency Policy Statement CLICK HERE Requisition: J0090630 If you have questions about this posting please contact support@lensa.com"

Join one of the fastest-growing sales organizations in the U.S. (Inc. 5000 #1022). At The Stephens Agency we provide full training warm leads (no cold calling) and real opportunities to grow in both income and leadership. The culture here is next level—accountability growth and fun. Key Responsibilities: Contact and consult with clients (warm leads only – no cold calling) Educate families on life insurance and financial protection options Customize coverage solutions based on client needs and budget What You’ll Get: ✅ Uncapped commissions + performance bonuses ✅ Sales & leadership promotions in 3–6 months ✅ Supportive team-driven culture ✅ Incentive trips + optional benefits ✅ 100% remote work environment Who We’re Looking For: Self-motivated coachable individuals U.S. citizens or green card holders People serious about building a career in sales and helping families protect what matters most No experience? No problem—we’ll train you. 🚀 Take control of your future. Apply now.

A trusted partner for over 20 years Logically a Managed Security Services Provider (MSSP) offers cyber-first solutions and services that infuse security across technology infrastructures to reduce risk and empower teams to focus on their business not the technology behind their business. At Logically we’re passionate about empowering businesses to succeed in a world where technology and cybersecurity are constantly evolving. Our team of subject matter experts includes cybersecurity professionals service delivery gurus cloud specialists and more all working together to help our clients navigate the complex and ever-changing landscape of IT. But what truly sets us apart is our people. We’re a close-knit team of professionals who are committed to doing the right thing for our clients and for each other. We value accountability customer centricity quality relationships and nimbleness. Working at Logically isn’t just about a job – it’s about being part of a community of like-minded individuals who are dedicated to excellence in everything we do. We’re proud of the work we do but we’re also committed to creating a fun supportive work environment where everyone can thrive. If you’re looking for a challenging and rewarding career in the world of IT and cybersecurity Logically is the place for you. Join our team of experts and help us make a difference for businesses. Why Work for Us: Be a part of a culture that is committed to “absolutely doing the right thing” valuing the well-being of our colleagues and clients. Join a team of ambitious and talented individuals working with cutting-edge technology to drive innovation with purpose. Enjoy a fun and engaging work environment where we prioritize ensuring a good work-life balance. We offer competitive wages and benefits attracting and retaining the best staff for our clients. Take advantage of opportunities for personal and professional development empowering you to advance your career. Job Summary: The Customer Success Manager (CSM) is a key sales role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer retention and loyalty and to ensure customer engagement with services and products remains high. The Customer Success Manager will effectively plan and prioritize a high volume of customer activities and requests to manage customer issues and requests. PLEASE NOTE: THIS IS A SALES ROLE THAT CARRIES A QUOTA. Job Duties & Responsibilities: + Assist in developing success plans and strategies for customers with a focus on supporting long-term relationships and reducing customer churn. + Perform follow-up tasks as part of marketing campaigns helping to ensure customer engagement and satisfaction. + Aim for high customer satisfaction scores making sure customers are referenceable and receive annual NPS scores of >8. + Monitor customer agreements and help manage change requests and approvals as needed. + Maintain customer information and activity in CRM tools like Salesforce ensuring accurate record-keeping and adherence to defined procedures. + Identify opportunities to expand product and service usage with existing customers and provide support in managing these opportunities. + Ensure customer contact information is updated and kept current in Salesforce and ConnectWise. + Organize monthly check-ins with regional service teams to align client needs and gather valuable feedback. + Collaborate with Marketing to develop customer appreciation initiatives and engagement activities. + Act as a customer advocate by collaborating with cross-functional teams such as Marketing Sales Product Service Finance and Engineering to enhance processes and improve customer satisfaction and retention. + Assist with special projects as requested by leadership. + 10-20% travel required Qualifications: + Associate’s degree in management Information Technology Computer Science or commensurate experience required. + 1 year of experience in customer success sales or consulting capacity. + Familiarity with IT services such as Microsoft O365 Cloud or Network Security is helpful additional training will be provided. + Basic knowledge of CRM systems like Salesforce ConnectWise or Microsoft Dynamics is advantageous. + Solid understanding of cybersecurity or managed IT services and how they relate to helping solve SMB mid-market and enterprise frustrations. + Experience working cross-functionally with an account team including both Account Managers and SMEs providing account management support to assigned projects and service teams. + Ability to work in a team environment and demonstrate leadership presentation and planning ability as well as verbal and written communication skills. + Business acumen translating business requirements into related solutions. + Flexible and able to remain calm in times of stress while managing multiple priorities at one time. + Active listener with excellent oral and written communication skills as well as the ability to handle difficult conversations. + Sound problem-solving technique with ability and persistence to generate options and select the best solution. + Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders. + Ability to communicate effectively with customers and various levels of management both verbally and in written form. + Ability to manage multiple sales opportunities in a fast-paced environment. + Team player mentality and willingness to share knowledge with others. #LI-Remote Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics gender identity sexual orientation and other protected classes.

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title VP Enterprise Implementations & Customer Success - REMOTE Job Description The Vice President Enterprise Integration and Customer Success is responsible for leading the development and delivery of cutting-edge technology-driven product offerings that address the evolving needs of Prime’s current and potential clients and the industry. This position will shape Prime’s lead product offering and services provided to clients driving successful implementation strategy and outcomes to enhance value for clients and accelerate business growth. Responsibilities Drive the vision design and long-term strategic leadership of Prime’s implementation strategy own Prime’s solution product offerings and shape the portfolio roadmap Act as a strategic advisor to clients aligning technical capabilities with their growth strategies and regulatory environments lead solution consulting pre-sales and thought leadership initiatives to support business development and deepen client relationships Build and develop a high-performing and distributed team of operational and technical experts and product strategists to align Voice of the Customer (VoC) insights internally to technical product solutions and externally to Prime’s value proposition Promote a design-led agile approach to implementations with a strong focus on user experience and outcome-driven metrics champion the application of generative Artificial Intelligence (AI) AI governance frameworks and emerging technologies to create competitive compliant and scalable offerings to clients and members Provide dynamic leadership and proactive direction to the operations organization including technology and internal stakeholders including clear expectations accountability and authority ensuring a high level of performance productivity and engagement Manage through a matrixed leadership team the development of strategies and tactics that establish and drive ongoing customer advocacy process improvement and increase in implementation and customer success metrics (e.g. client retention member client satisfaction) Establish a credible and influential position with Prime’s Executive Leadership Team (ELT) collaborate with ELT to reach a shared vision regarding technology implementation and customer success and align the development of the function and respective resources with product development and business growth objectives Develop strong working relationships across enterprise leadership and foster an environment of collaboration and leverage internal and external partnerships to effectively represent the work to senior client executives and the Board of Directors (BOD) Other duties as assigned Minimum Qualifications Bachelor’s degree in Computer Science IT Business Management or relevant field 15 years of work experience in Operations Sales or Information Technology 5 years of experience in a client or customer facing role 5 years of experience in program and project management to include experience in the implementation of complex change initiatives and process improvement projects that generated measurable improvements in productivity and profitability 8 years of leadership/people management experience in a technology function or similar area for a Pharmacy Benefit Manager (PBM) health plan or managed care organization Must be eligible to work in the United States without the need for work visa or residency sponsorship Additional Qualifications Exceptional communication and stakeholder engagement and management skills especially in client-facing executive settings Proven success in leading engineering and product teams to deliver scalable enterprise-grade platforms and solutions Strong understanding of PBM healthcare and pharmaceutical ecosystem including digital health trends and regulatory landscapes Proven ability to understand business strategies and formulate concise solutions to complex problems Ability to negotiate and manage strategic vendors to achieve high quality resources/delivery at the most effective price possible Ability to establish trust respect and credibility and form close working relationships with all levels internally and externally Strong entrepreneurial background and proven ability to scale innovation and transformation across large organizations Ability to translate client challenges into actionable product strategies that balance innovation compliance and operational excellence Preferred Qualifications Master's degree in computer science business administration (MBA) or other advanced degree Experience working within a matrix environment Every employee must understand comply with and attest to the security responsibilities and security controls unique to their job and comply with all applicable legal regulatory and contractual requirements and internal policies and procedures Every employee must be able to perform the essential functions of the job and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions absent undue hardship. In addition Prime retains the right to change or assign other duties to this job. Potential pay for this position ranges from $189000.00 - $321000.00 based on experience and skills. Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race color religion gender sex (pregnancy sexual orientation and gender identity) national origin disability age veteran status or any other legally protected class under federal state or local law.We welcome people of different backgrounds experiences abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.Prime Therapeutics LLC is a Tobacco-Free Workplace employer. Positions will be posted for a minimum of five consecutive workdays.