Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS Software or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛 What you will do: Provide exceptional customer support via emails Troubleshoot technical products and applications Provide product information and assist with sales-related questions Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written) Experience in customer service within a SaaS or cybersecurity company Comfortable with technology and eager to learn new tools KPI-driven with a clear understanding of performance metrics Hands-on experience with CRM (Zendesk preferred) Creative thinker able to propose alternate solutions when needed Patience and resilience when handling complex cases or difficult customers. Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees independent contractors may not be eligible for all of these. The specific terms including compensation benefits and work conditions will be clearly defined in your agreement if selected Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical customer support and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010 we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients surrounding them with unlimited care an individual approach and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race sex color religion age national origin marital status disability veteran status genetic information sexual orientation gender identity or any other reason prohibited by law in provision of opportunities and benefits.

FedTec Overview: FedTec is a Woman-Owned Small Business with headquarters in Reston VA. However FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience all geared towards enabling our clients their agencies and every American to thrive. We use the same approach as our employees building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family. DESCRIPTION OF SERVICES: When You Join FedTec You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals which is why we have such exceptional people on our team. Just as you'd do for your own family we prioritize your safety health and happiness. That's why we've created the FedTec Total Well-Being program offering benefits like: Comprehensive medical dental and vision plans. These plans encompass a range of beneficial features such as Telehealth virtual care programs and access to resources to support your physical and mental well-being. Generous paid time off for relaxation and rejuvenation. Financial security through 401k company-paid short and long-term disability life insurance and additional voluntary coverage. Support for your life and family with access to an Employee Assistance Program Pet Insurance and Prepaid Legal services. Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs. Our newest addition the FedTec Fit Program features an on-staff Fitness Coach who provides personal and group sessions company fitness challenges and ongoing support for your fitness goal Job Description: Job Title: PeopleSoft Technical Support Engineer – Consultant (Remote EST Hours) Work Type: 100% Remote (Must work EST hours) Contract Duration: 12 Months (with possibility of extension) Interview Process: 1 round – virtual About the Role: Client is seeking a highly skilled PeopleSoft Technical Support Engineer – Consultant to provide backfill support for its complex PeopleSoft Human Resource Management System during a major ERP system transition. This is a remote role with a requirement to work during Eastern Time Zone hours. Key Responsibilities: Programming & Development Design code test document and troubleshoot moderately complex PeopleSoft programs and application modifications. Ensure timely accurate and standard-compliant development practices using People Tools and Oracle SQL. Application Analysis Lead technical analysis based on business requirements and implement changes within PeopleSoft HR modules. Coordinate testing migration to production and provide customer training/support. Learn and support complex subsystems under lead analyst direction. Communication & Reporting Provide progress updates and resource estimates to both internal managers and stakeholders. Required Skills: (Ranked by importance) PeopleTools: Application Designer PeopleCode Application Engine SQR Data Mover Security setup Oracle SQL PeopleSoft Reporting Tools: Query BI Publisher PeopleSoft HR module experience: HR Payroll Talent Acquisition Employee Self Service Preferred Skills: PeopleSoft Test Framework experience Soft Skills: Strong verbal and written communication Adaptability and flexibility Self-motivation and analytical thinking Problem-solving and time management Ability to perform in high-pressure environments Education & Experience: Bachelor’s degree in computer science Information Systems Mathematics Business or related field Minimum 5 years of experience with: PeopleSoft HR suite of applications PeopleTools suite of development tools Working as a PeopleSoft programmer/developer Job Types: Full-time Contract Pay: $93393.76 - $112474.20 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: Remote