DESCRIPTION - This role can be office based in Prague Czech Republic. Additionally this can be a Home Office based role – it can be performed from any location within Romania Poland Slovakia and Czech Republic. At Amazon we believe that every day is still day one. It's our job to make bold bets and we get our energy from inventing on behalf of customers. Success is measured against the possible not the probable. This is your chance to make history. Join the HR Contact Center team which supports Amazon across certain EMEA (Europe Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers and is looking for HR Contact Center Associates with Italian and English to join us. Reporting to a Team Manager the team acts as first point of contact for employees and managers via phone live chat email and internal case management systems by answering Employee’s life-cycle queries related to benefits payroll leave of absence data management onboarding and terminations as well as processing absence reporting requests. Key job responsibilities Responsibilities: Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. Actively seeks employee feedback to improve levels of service. Being able to work on rotational shifts in both weekends and weekdays including bank holidays. Home Office Requirements: A quiet and private place to work where you will not be disturbed. Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. BASIC QUALIFICATIONS Basic qualifications: Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). Computer skills (Windows Microsoft Office Outlook) PREFERRED QUALIFICATIONS Preferred qualifications: Relevant work experience in administration customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal communication time management and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

DESCRIPTION - This role can be office based in Prague Czech Republic. Additionally this role can be performed remotely from any location within Romania Poland Slovakia and Czech Republic. At Amazon we believe that every day is still day one. It's our job to make bold bets and we get our energy from inventing on behalf of customers. Success is measured against the possible not the probable. This is your chance to make history. Join the HR Contact Center team which supports Amazon across certain EMEA (Europe Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers and is looking for HR Contact Center Associates with French and English to join us. Reporting to a Team Manager the team acts as first point of contact for employees and managers via phone live chat email and internal case management systems by answering Employee’s life-cycle queries related to benefits payroll leave of absence data management onboarding and terminations as well as processing absence reporting requests. Responsibilities: Handle and resolve HR queries in French and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. Actively seeks employee feedback to improve levels of service. Being able to work on rotational shifts in both weekends and weekdays including bank holidays. What we offer: Life & Disability Insurance Supplementary Pension Plan MultiSport Card Employee Assistance Program Family-building benefit Parent Support Program Family Care Employee Discount Code Business Travel Insurance Amazon Extras Key job responsibilitiesBASIC QUALIFICATIONS Very good proficiency in written and verbal in French (B2 CEFR) and English (B2 CEFR). Computer skills (Windows Microsoft Office Outlook) PREFERRED QUALIFICATIONS Relevant work experience in administration customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal communication time management and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

DESCRIPTION - This role can be office based in Prague Czech Republic. Additionally this can be a Home Office based role – it can be performed from any location within Romania Poland Slovakia and Czech Republic. At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence disability and accommodation services to Amazon employees applicants job seekers and candidates globally this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions understanding the employee’s situation applying the appropriate benefits responding to changing circumstances and needs and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities Initiate and respond to inquiries about leave and disability events benefits and options available to employees Serve as a point of contact for assigned employees to provide holistic case management services including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans federal and state laws and benefit plans as defined by Amazon Leverage duration guidelines best practice tools and Amazon resources to support oversight of a leave event as appropriate Critically assess and adjust the case management plan to an employee’s changing needs Address and respond to sensitive situations Troubleshoot issues and seek to remove barriers before during or after a leave event Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs Identify and solve problems that may arise sometimes with limited information Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace Educate managers and business partners on employee concerns and needs prior to being off or returning back to work Communicate regular updates to employees and stakeholders both verbally and in writing Ensure compliance with standard work federal/state regulations and company policy Maintain system records to ensure accurate and timely information/documentation Consult coordinate and partner with our third party administrator HR Safety Legal Payroll Benefits team members and other departments/systems as appropriate Other duties as assigned BASIC QUALIFICATIONS Bachelor’s degree from accredited university or equivalent experience Experience in customer service or Human Resource management or Case management or Leave & Disability management role Intermediate proficiency in MS Word Excel Access Outlook and PowerPoint Very good proficiency in written and verbal in French (B2 CEFR) and English (B2 CEFR). PREFERRED QUALIFICATIONS Ability to apply critical thinking and identify issues for problem solving Ability to build strong relationships and influence others while working in a cross functional environment - Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience to include: previous work in a leave of absence and/or disability claim management role with experience using case management systems reviewing cases for eligibility determining the appropriate leave and/or disability pay benefits that apply to a specific situation and establishing/executing a case management plan. Experience providing guidance to employees or managers on leave of absence disability plan accommodation human resources benefits or employee matters Experience working multiple projects or cases independently in environment with changing priorities Experience working with confidential information. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

DESCRIPTION - At Amazon we believe that every day is still day one. It's our job to make bold bets and we get our energy from inventing on behalf of customers. Success is measured against the possible not the probable. This is your chance to make history. Join the HR Contact Center team which supports Amazon across certain EMEA (Europe Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers and is looking for HR Contact Center Associates with German and English to join us. Reporting to a Team Manager the team acts as first point of contact for employees and managers via phone live chat email and internal case management systems by answering Employee’s life-cycle queries related to benefits payroll leave of absence data management onboarding and terminations as well as processing absence reporting requests. This role can be office based in Prague Czech Republic. Additionally this role can be performed remotely from any location within Romania Poland Slovakia and Czech Republic. Responsibilities: Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. Actively seeks employee feedback to improve levels of service. Being able to work on rotational shifts in both weekends and weekdays including bank holidays. What we offer: Life & Disability Insurance Supplementary Pension Plan MultiSport Card Employee Assistance Program Family-building benefit Parent Support Program Family Care Employee Discount Code Business Travel Insurance Amazon Extras Key job responsibilitiesBASIC QUALIFICATIONS Basic qualifications: Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR). Computer skills (Windows Microsoft Office Outlook) PREFERRED QUALIFICATIONS Preferred qualifications: Relevant work experience in administration customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal communication time management and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

DESCRIPTION - This role can be office based in Prague Czech Republic. Additionally this can be a Home Office based role – it can be performed from any location within Poland Slovakia and Czech Republic. At Amazon we believe that every day is still day one. It's our job to make bold bets and we get our energy from inventing on behalf of customers. Success is measured against the possible not the probable. This is your chance to make history. Join the HR Contact Center team which supports Amazon across certain EMEA (Europe Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager the team acts as first point of contact for employees and managers via phone live chat email and internal case management systems by answering Employee’s life-cycle queries related to benefits payroll leave of absence data management onboarding and terminations as well as processing absence reporting requests. Responsibilities: Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. Actively seeks employee feedback to improve levels of service. Being able to work on rotational shifts in both weekends and weekdays including bank holidays. Key job responsibilitiesBASIC QUALIFICATIONS Basic qualifications: Very good proficiency in written and verbal in Dutch (B2 CEFR) and English (B2 CEFR). Computer skills (Windows Microsoft Office Outlook) PREFERRED QUALIFICATIONS Preferred qualifications: Relevant work experience in administration customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal communication time management and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.