United States
Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it. Ophelia is a venture-backed healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet convenient and affordable. We've been successfully operating in 16 states for almost six years and we're excited to continue our growth. We are a team of physicians scientists entrepreneurs researchers and White House advisors backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America. About the Role The Enrollment Coordinator will spearhead Ophelia’s growth by facilitating patients’ first contact and enrollment in Ophelia. This role will work under the supervision of the Lead Enrollment Coordinator to guide prospective patients through the first steps of Ophelia’s program help prospective patients overcome initial barriers to treatment and use data to track enrollment and explore opportunities for growth. Enrollment Coordinators are responsible for engaging new patients in care through direct outreach (cold calling) responding to referrals and triaging prospective patients. In short the Enrollment Coordinator will ensure that Ophelia’s mission spreads to those who need it most. As an early and core member of our team the Enrollment Coordinator will be integral to the growth and success of Ophelia and will have great potential for mobility as we expand across states and soon the whole country. This position is fully remote. Please note that this is a 40 hour/week position. The required hours for this role are Tuesday–Saturday 12 PM–8 PM ET. Key Responsibilities Comfortably engages assists and helps to usher prospective Ophelia patients who are interested in care with our program. Empathically engages with prospective patients to guide them into care however needed while using a patient-centered and trauma-informed care approach. Is comfortable with outreach and “cold” call type phone interactions with patients. Works well to re-engage prospective patients who may have fallen out of contact our goal is to ensure that no one is left behind! Works comfortably and autonomously in a remote-first environment that is primarily technology driven. Understands what it means to work in a fast-paced and constantly changing startup-type environment and is excited to contribute to the overall development of the team and company. Represents the mission of Ophelia and contributes to the core of that effort as a member of the Enrollment Team. What we’re looking for 2+ years of experience in a client- customer- or patient-facing role with a demonstrated ability to build rapport quickly and empathetically. Comfortable conducting outreach via phone including cold calls and follow-ups to guide prospective patients into care. Technical savvy able to work across multiple platforms and navigate a remote-first tech-enabled work environment. Able to thrive in a fast-paced startup setting —adaptable proactive and motivated to improve systems and processes. Data-minded uses metrics to track outreach and enrollment outcomes and identify opportunities for growth and efficiency. Our Benefits Include Remote work anywhere in the United States Competitive medical vision and health insurance (many plans are fully covered for the employee!) Start with 20 days (4 weeks) of PTO increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure 10 company holidays One Time Work From Home Stipend 401k Contribution Platform Additional benefits offered through our benefits provider such as life insurance short and long term disability financial wellness virtual primary care among others! LI-Remote Ophelia Compensation Overview We set compensation based on the level and skills required for the role. We value pay transparency and equity and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations we take a “first and best” offer approach this means we’re not holding any compensation back from our candidates and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills. Compensation is dynamic at Ophelia as long as the company performs well and meets our targets there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process. Compensation Range $50000 $50000 USD Interested in learning more about Ophelia and this role? Apply to work with us! A Note Before Applying We believe a good hiring process is really just about getting to know each other. That's why we care about getting to know the real you not a polished AI-generated version of you. Every application is read by a real person who's genuinely curious about your experiences your voice and why this role speaks to you. So as you put together your application we'd love for it to sound like you . It's the best way for us to get to know each other and the best way for you to find out if we're the right fit.
Central or Mountain United States Remote
Rithum™ is the world’s most trusted commerce network accelerating how brands suppliers and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers enabling them to accelerate growth optimize operations across channels scale product offerings and enhance margins. Today more than 40000 companies trust Rithum to grow their business across hundreds of channels representing over $50 billion in annual GMV. Using our commerce marketing and delivery solutions our customers create optimized consumer shopping journeys from beginning to end. Overview As an Automation Engineer you design build and maintain the scripts workflows and tools that let Rithum’s Business Technology team spend less time on manual repetitive IT work and more time solving problems that matter. You also administer and support the end-user identity and collaboration platforms Rithum runs on so the automation you build is grounded in hands-on ownership of those systems. You partner closely with the Service Desk Infrastructure Engineering and Information Security teams to identify where automation can reduce risk and free up capacity and you are accountable for the reliability of the automation you build. All team members are expected to leverage AI to work smarter accelerate decision-making automate repeatable work and improve outcomes. You are encouraged to continuously identify opportunities to apply AI data and scalable processes to enhance productivity drive innovation and deliver greater value for our clients partners and teams while maintaining appropriate judgment quality security confidentiality and compliance. Responsibilities Automation Development & Engineering Design build and maintain automation scripts and workflows (e.g. PowerShell Python Bash) that streamline IT service delivery endpoint provisioning and systems administration tasks. Design build and own automated workflows across user lifecycle device provisioning and identity lifecycle using Rithum's existing platforms (Okta Microsoft Entra ID Intune Jamf) and API and webhook integrations. Instrument automations with logging and alerting so every action is auditable and measurable tracking hours saved and errors reduced rather than only whether a workflow ran. Translate manual repetitive IT operations processes into reliable documented automated solutions adapting existing scripts and tools to address new and evolving business needs. Use AI tools to accelerate script development troubleshoot automation failures and draft technical documentation verifying outputs before they are applied to production systems. Enterprise Systems Administration & Support Administer configure and monitor end-user and identity platforms such as Active Directory Okta Microsoft Entra ID Intune Jamf and Tanium escalating architectural decisions on complex integrations to senior IT Operations teammates. Administer and support collaboration and productivity platforms such as Microsoft 365 Google Workspace Slack Zoom and Microsoft Teams. Resolve end-user computing issues across Windows and macOS through the ticketing queue direct messaging and voice or video sessions owning requests end-to-end and escalating critical incidents and system alerts to senior IT Operations. Document technical solutions so they are accurate secure and aligned with corporate IT and Information Security standards and policies. Partner with the Service Desk Infrastructure Engineering and Information Security teams to identify recurring manual tasks that are strong candidates for automation. Collaborate with partner teams to test deploy and monitor automation workflows tailoring communication to technical and non-technical audiences. Provide occasional guidance to Service Desk teammates on scripting fundamentals and automation best practices as your experience grows. Process Documentation & Continuous Improvement Document automation workflows runbooks and troubleshooting guides so that solutions remain supportable and repeatable across the IT organization. Own the automation knowledge base keeping runbooks and integration notes current so what you build is repeatable and supportable by others rather than dependent on you. Apply lessons learned from prior automation efforts to improve reliability reduce inefficiencies and anticipate dependencies in future builds. Monitor the performance and reliability of deployed automations escalating and resolving issues within your area of ownership. AI-Enabled Productivity & Innovation Use AI as your starting point for recurring IT work — configuration research scripting troubleshooting documentation and solution design — so your output is clearer and needs less rework Validate AI-generated scripts configurations and recommendations in non-production environments before applying them following Rithum's responsible AI use and data security standards. Share effective AI-assisted approaches and prompts with teammates when they meaningfully improve automation quality or speed. Continuously identify opportunities where automation and AI can be applied to Business Technology workflows escalating larger opportunities to your manager. Qualifications Minimum Qualifications 2+ years of experience in IT systems administration service desk operations or a related technical role including hands-on experience writing and maintaining automation scripts (e.g. PowerShell Python Bash or similar). Hands-on experience administering or supporting enterprise identity collaboration and productivity platforms such as Active Directory Microsoft Entra ID Okta Microsoft 365 Slack Zoom or Microsoft Teams. Demonstrated experience adapting or troubleshooting existing automation scripts or workflows to resolve moderately complex ambiguous technical issues. Experience using AI tools (e.g. ChatGPT Microsoft Copilot Claude) to improve productivity through research communication analysis documentation automation workflow optimization and decision-making. Demonstrated hands-on use of AI coding tools (e.g. Claude Code GitHub Copilot) to build ship or automate a working solution evidenced by a portfolio repository or project example. Located in the United States Central or Mountain time zone with working hours aligned to that time zone. Handle escalations requiring cross-team coordination. Participate in an on-call rotation for urgent issues outside business hours. Strong written and verbal communication skills including the ability to explain technical concepts to technical and non-technical audiences. Must be available for occasional travel to Rithum offices - anticipated quarterly. Successful professional experience working in a remote environment. Preferred Qualifications 3+ years of experience in IT automation systems engineering or a DevOps-adjacent role. Certifications such as CompTIA Server+ CompTIA Linux+ Microsoft Certified Azure Administrator Associate or equivalent scripting/automation certifications. Experience integrating automation with IT service management or endpoint management tooling (e.g. ServiceNow Microsoft Intune Jira). Experience with workflow orchestration or automation tooling (e.g. Zapier Make n8n Workato). Familiarity with REST API integration patterns and event-driven concepts such as webhooks triggers and conditional logic. Exposure to endpoint management and protection platforms (e.g. Microsoft Intune Jamf Tanium CrowdStrike). Personal projects repositories or hackathon work demonstrating scripting or automation ability. What it’s like to work at Rithum When you join Rithum you can expect to work with smart risk-takers courageous collaborators and curious minds. As part of the Rithum team you are valued supported and included. Guided by a transparent culture and accessible approachable leadership we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you we also offer an array of resources to support you and your families including comprehensive benefits and wellness plans. At Rithum you will Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive welcoming work atmosphere. Achieve work-life balance through remote-first working conditions generous time off and wellness days. Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position the expected base pay range is $75000-$115000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data internal equity and experience. Final compensation may vary depending on geographic location skills and relevant experience. In addition to base pay we offer a discretionary bonus for non-sales roles a comprehensive benefits package and where applicable sales incentives. For this position the expected discretionary bonus is 10% of the annual base salary. Benefits Medical dental and vision benefits Affordable health care plans and company HSA contributions starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off 9 Company-Paid holidays 2 paid floating holidays 7 paid sick days 2 Wellness days and 1 Paid Volunteer Day at 3 years of service PTO increases to 22 days and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident critical illness and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Travel Required Up to 10% Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other protected characteristic. All employment is decided on the basis of qualifications merit and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process please reach out to us by completing the Accommodations Request Form . Your comfort and accessibility are important to us and we're here to ensure a seamless experience as you explore opportunities with our team.
Remote United States
SpecterOps is seeking an experienced Web Developer with deep WordPress expertise to support the ongoing development optimization and maintenance of our public-facing web presence. You will work closely with our Marketing team to build and refine web pages implement new functionality and ensure our WordPress environment is well-maintained and scalable. We're looking for a self-directed developer who communicates clearly manages their own workload effectively and takes ownership of deliverables from start to finish. You should be equally comfortable building new features from scratch and jumping into an existing codebase to troubleshoot and improve it. The ideal candidate will bring both technical depth and an eye for design to every engagement. Hourly Range $75 – $85/hour commensurate with experience Location This position is remote based in the U.S. with optional travel quarterly for in-person company events and other ad hoc meetings. Candidate must be authorized to work and reside in the United States we do not currently sponsor immigration visas. Responsibilities Design develop and maintain WordPress-based web properties including custom themes and plugins Build and update landing pages campaign pages and site sections in close collaboration with Marketing and Design Implement responsive accessible and cross-browser-compatible front-end code (HTML CSS JavaScript) Optimize site performance including page speed Core Web Vitals and SEO best practices Manage WordPress configuration plugin updates and security hardening Integrate third-party tools and APIs including CRM marketing automation and analytics platforms Troubleshoot and resolve front-end and back-end issues in a timely manner Maintain clean well-documented code and follow established development standards Support QA and testing processes to ensure consistent high-quality releases Collaborate asynchronously with a remote-first team across Marketing Design and Operations Requirements 5+ years of professional web development experience with significant focus on WordPress Strong proficiency in PHP HTML CSS and JavaScript (vanilla and/or modern frameworks) Hands-on experience building and customizing WordPress themes and plugins from scratch Experience with WordPress VIP including familiarity with its hosting environment deployment workflows and code standards Familiarity with page builders such as Elementor Gutenberg or similar tools Experience integrating HubSpot Salesforce Google Analytics or similar platforms Understanding of web performance optimization Core Web Vitals and technical SEO Solid grasp of WordPress security best practices and site hardening Experience with Git-based version control workflows Ability to work independently and manage multiple priorities in a remote environment Strong written communication skills for async collaboration Nice to Haves Experience with B2B tech or cybersecurity companies Familiarity with headless WordPress or REST API integrations All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. To request reasonable accommodations please contact us at careers@specterops.io. Unsolicited resumes are not accepted. LI-REMOTE
London, United Kingdom Remote
Our everyday digital experiences are in the midst of a realtime revolution. Whether chatting alongside a livestreaming event receiving realtime financial information or working with colleagues in an online collaborative environment - consumers simply expect realtime digital experiences as standard. At Ably we’re not just witnessing this revolution we’re powering it - at scale. At the heart of our mission lies a commitment to putting developers first. Ably provides a suite of products to build extend and deliver powerful digital experiences in realtime delivering billions of messages for millions of devices every day and supporting organizations like Harness EA Panasonic and HubSpot. Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. And we’d like your help. About this role As our Go-to-Market Engineer you'll be the person who actually builds and owns the systems that make our commercial data and workflows trustworthy not just report on where they're broken. Right now responsibility for Ably's commercial data and workflows is split across a few people and tools each doing good work in their own area but nobody's holding the full picture end to end. That's what we want this person to own. This role sits at the intersection of Sales CS Marketing and Data Engineering. This isn't scoped to one function it's scoped to wherever the commercial systems gap is whether that's a marketing lifecycle problem today or a sales automation problem tomorrow. You might build an agent that flags an ICP account the moment its usage crosses a threshold and drafts the first outreach or a nightly job that reconciles HubSpot and Snowflake data so nobody's arguing about whose number is right. You'll spend most of your time putting infrastructure in place workflows data pipelines AI-driven enrichment and automation. The rest goes into using that infrastructure to find what's actually wrong and fix it data quality audits funnel and conversion analysis and diagnosing gaps in our commercial systems wherever they show up. This isn't a dashboards-on-request role. You won't be handed tickets and told what to build. We want someone who thinks like an owner you see the gap before anyone else notices it decide what's worth building and go build it not because something's on fire but because you can see a better system than the one that exists today. Day to day you will Build and own the systems not just the outputs. The majority (~70%) of this role is building automated workflows data pipelines lead scoring and routing logic and AI-driven enrichment across our CRM sales and marketing stack. You choose the stack and approach we care about reliability not which tool you picked. The other ~30% is using what you've built to run data quality audits diagnose conversion issues and analyse performance. Automate where possible and fix broken or manual workflows wherever you find them. That might be Sales flagging something that isn't automated yet (prospecting outreach data hygiene) poor delivery bounce or open rates on a nurture sequence or a sales process still being done by hand. This role isn't scoped to marketing specifically it's scoped to wherever the gap is. Share HubSpot's day-to-day upkeep including Marketing Hub as part of the team's rotation. This isn't an admin role the job is building systems on top of HubSpot data but routine maintenance is shared across the team. Run data quality audits. Validate enrichment accuracy across our vendors spot-check that account and lead classification is actually correct and dig into why a number's moved rather than shrugging it off. Own conversion and funnel tracking. Map where prospects drop off across our automated systems from first touch through to deal and turn that into something the business can actually act on. Be the connective tissue between commercial and data teams. Take requirements from stakeholders translate them into a working system and push back when a request is really a symptom of something else that needs fixing at the root. Use AI to operate at a scale one person shouldn't otherwise manage. You're comfortable building an AI-assisted enrichment or automation workflow largely unsupervised and you instinctively reach for AI tooling to keep what you build self-sustaining rather than manually maintained. We'd love to talk if you have Experience in Marketing Ops Sales Ops Revenue Ops or a similar cross-functional systems role ideally with AI-driven or automated workflows already under your belt. Comfort working across CRM platforms in general. We use HubSpot but this role exists to build systems using HubSpot data not to become its day-to-day maintainer. If you've worked deeply in Salesforce or another CRM that transfers fine. A track record of building things independently given a data or workflow problem you can pick an appropriate stack and build a working solution without being told how. Hands-on experience with workflow automation tools (n8n Zapier Make or similar). This is a must not a nice-to-have. You should be comfortable designing and shipping a multi-step automated workflow yourself not just configuring templates. You've built with LLMs beyond basic prompting agentic workflows custom AI tooling MCP connections or similar. This is also a must we want evidence you've built something an agent runs not just used a chatbot for research. A systems-thinking mindset and genuine analytical ability. You can look at delivery bounce or open-rate data or a lifecycle funnel and diagnose why it looks the way it does then fix the process that caused it rather than patch the symptom in front of you. Comfort with ambiguity. You've got strong opinions and can hold your own view on what's worth fixing first even when priorities aren't obvious or agreed. Bonus points if you have Familiarity with the Claude stack specifically (Claude Code Claude API MCP). This is what we use internally so prior exposure is preferred though not required. Experience with lead lifecycle/funnel models (MQL SAL PQL SQL) and how scoring and routing logic works in practice. What’s it like to work at Ably? We’re tackling planet-scale problems and our ambitions are a testament to that. You’ll join a successful deeply motivated and collaborative team that thrives on innovation experimentation and autonomy. To get a sense of life at Ably visit our careers page . You can also read about the origins of Ably's core values on our blog We believe in fostering a culture that's built on inclusivity and mutual respect among all team members and we recognise that each individual is different and will want to be supported in their role in different ways. We provide a range of perks and benefits to aid folks' development and wellbeing allowing them to be their best selves and do great work. A remote-first and flexible work environment. UK-based teams come together in person once per month in our London hub (next to Old Street) and we get together as a company twice per year. Aside from that you’re welcome to work wherever suits best for you. Equity. We’re a growing start-up and we want all team to members to share in the success of the company through our EMI share options programme. Enhanced holiday allowance. Our policy provides Ablyans with 28 days of paid annual leave (27 regular days plus a day off to enjoy your birthday). Enhanced parental leave package so that you can take the time you need to get to know your new family member rest and recover. Home workstation budget of £500 on joining (and £150 p/a thereafter) so that your home office is set up to serve you well and that you have everything you need to work comfortably. Personal learning and development budget of £1000 annually and 5% L&D time during working hours to focus on improving your skillset. Private healthcare with BUPA. Medical cash plan to cover a range medical and dental costs. Mental wellbeing coaching and counselling from Self Space. Monthly wellbeing budget via Juno. Life assurance and income protection. Access to Tech & Cycle to Work schemes. Weekly snack allowance for our end-of-week “Need To Know” meeting. A fully-paid one-month sabbatical after five years with Ably. Diversity Inclusion & Belonging at Ably We believe our differences as individuals is what makes us great. Our people are at the heart of what we do and we encourage everyone to be their most authentic self at Ably we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age disability gender sexual orientation parental status race religion educational background or neurodiversity. Ably has an amazing opportunity ahead of us and we want anyone to be able to contribute to that opportunity. If you enjoy working as part of a technology company value open source and love solving hard problems - then we’d love to hear from you regardless of whether you fit the job description exactly or not. If in doubt drop us an email we’d be more than happy to give you some advice on your application.
Denver CO San Diego CA Los Angeles CA San Francisco CA Salt Lake City UT Portland OR Seattle WA United States Remote
"WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing we create what is next by pioneering ideas acting fast and moving further because standing still just is not in our DNA. We are drawn to people who stay curious move with intent and never stop inventing. Our culture runs on three values better together relentlessly curious and get sht done. It is how we work how we grow and how we make things that matter. At DEPT® you will find the freedom to explore the space to collaborate and the trust to make a real impact for our clients for each other and for the world we are helping to build. THE ROLE Our Programmatic Managers are our resident experts in programmatic and direct buying. You are responsible for keeping on top of industry-wide trends and best practices putting them to optimal use for each client’s initiatives. You will be part of a cross-functional team including Paid Search Paid Social Ad Operations and Data Strategy ensuring client needs are anticipated and met. From negotiating direct deals to building stellar full-funnel media plans you move with precision to drive growth for our most ambitious brands. WHAT YOU’LL DO Client Dedication Maintain 100% focus on one of DEPT®s largest most dynamic clients. Strategic Planning Design and execute programmatic strategies across Display Video CTV and Audio that align with client business objectives. Campaign Management Manage large scale budgets ensuring optimal allocation across tactics and inventory to maximize ROI. Deal Negotiation Lead the negotiation and management of Programmatic Guaranteed (PG) and Private Marketplace (PMP) deals with premium publishers. Data-Driven Optimization Translate complex programmatic data into actionable insights for client presentations moving beyond the ""what"" to the ""why."" Cross-Functional Collaboration Partner with Integrated Planning and Data Strategy teams to ensure programmatic activity is a cohesive part of the total media mix. Technical Oversight Oversee the technical quality of campaigns ensuring brand safety standards and 3rd-party verification (IAS DV) are strictly maintained. Team Mentorship Provide guidance and tactical support to Associate-level team members helping to foster the next generation of programmatic experts. WHAT YOU BRING 2-4 years of hands-on experience in programmatic media buying specifically within Google Ads and DSPs like DV360 The Trade Desk or Amazon DSP. Deep understanding of the programmatic ecosystem including identity solutions real-time bidding and the evolving cookie-less landscape. Proven ability to manage high volume full-funnel campaigns moving from broad awareness to performance-based conversion. Proven ability to manage high-touch accounts while prioritizing effectively and maintaining composure and positivity under pressure. Proficiency in Excel and data visualization tools you can find the ""story"" within the spreadsheet. Experience with ad servers (Google Campaign Manager 360) and 3rd party verification tools (IAS DoubleVerify MOAT). Exceptional communication skills—you can explain the complexities of programmatic to clients in a clear and compelling way. A ""better together"" spirit and a relentless curiosity to test new platforms and inventory sources. While DEPT® is a remote-first company this role requires candidates to be located in either the Mountain or Pacific time zones. WHAT DO WE OFFER? We are a collaborative open-door best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package Healthcare Dental and Vision coverage 401k plan plus matching PTO Paid Company Holidays Parental Leave WE SUPPORT YOU BEING YOU DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace regardless of anyone’s identity background beliefs lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. DEPT® participates in E-Verify meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. We are a B Corp-certified company passionate about purpose-driven work . Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google KFC Philips Audi Twitch Patagonia eBay and more. Its team of 2500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. Learn more about DEPT® DIVERSITY EQUITY & INCLUSION At DEPT® we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives. Not sure you meet all qualifications? Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity equity and inclusion? Check out our efforts here LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience expertise physical location and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind we’re flexible. US Remote Range $65 $80 USD"
United States
What the Role Is Babylist's brand carries the emotional weight of one of the biggest transitions in a person's life and Babylist's community is already talking about their experience by creating content and sharing it. We have already built a strong foundation across social and are already the number one baby brand on Tik Tok. At the same time we have not turned our content into real programs yet. This is a new role reporting directly to the CMO that owns editorial social creator and influencer marketing community branded content and Babylist's podcasts. This role will lead the full range of channels where content actually reaches expectant and new parents and the community around them. You'll lead a team already doing strong work in pieces and your job is to give it a point of view and a growth plan. This is a builder's job Babylist sits at 15% aided brand awareness with over 75 NPS. We are loved by many but have real headroom to close the awareness gap and that's the mandate. To do this we will be investing more in demand generation content with paid media to reach the right audiences. This role will shape the creative direction messaging outcomes and learning for this work. Babylist's community is already talking about their experience — creating content sharing it trusting each other's voices more than any ad. Nobody owns turning that into a real program yet. The work will be structured around Marketing’s role in driving new customer acquisition and unlocking more value from the customers we already have. Who You Are You've built a creator or influencer program from close to zero — the affiliate mechanics the relationships the content frameworks and not just managed one that already existed. You know social-native video as a craft. You understand why a 90-second TikTok and a brand film are different disciplines and can lead both without flattening either. You get channel specificity and how to set outcome driven KPI’s and continually test and iterate. You've led editorial and commercial content living side by side and know how to protect editorial trust while still making sponsored content genuinely good. You think in community not just channels. You know how to turn people who already love a product into the people who make content about it across a series of topics that matter to the audience. You can run a multi-format content team — written video audio social — and know when a story belongs in which format and work to share learnings across formats and channels to maximize efficacy. You have led social teams that build content from the bottom of the funnel up - you seed content through organic and know when to amplify it with paid and update the format to move it up the funnel to create consideration across addressable channels like YouTube and addressable TV. You are outcome driven - you will establish frameworks to ensure we know what is actually working and understand how to measure success across channel KPI’s and how to understand the funnel and impact to performance metrics. You naturally reach for AI in your work — at Babylist every team uses AI daily. You're already using it to move faster and improve your output and you stay curious about what's coming next. How You Will Make An Impact Own Babylist's editorial and branded content brand social presence creator and influencer marketing community program and podcasts. Establish our showrooms as a hub for brand and user content leveraging our in house studio in the NYC showroom. Build Babylist's affiliate creator and influencer program from the ground up recruitment program mechanics and the content frameworks that make it scale. Lead the team directly responsible for execution Director Social Community & Creators Senior Manager Editorial Content Senior Manager Branded Content and the Podcast Producer. Own social-native video as Babylist's highest-frequency highest-performing content format while partnering with Brand Strategy & Creative Studio on where brand-level video lives instead. Set the standard for how editorial integrity and sponsored content coexist on the same team — through process and disclosure not separate fiefdoms. Partner with Integrated Marketing leads on content needs for major go-to-market moments and with Brand Strategy & Creative Studio on the handshake between campaign creative and channel content. You understand culture and the role of establishing a content calendar with tentpole moments and when to hijack culture when a moment where we have the right to win plays out. Why This Role You will build on the content foundations and establish more efficiency and cross channel collaboration. You will set the operating model and drive comprehension and collaboration across teams. You will streamline creative production and refine our approach to what we build versus where we partner. You report directly to the CMO with real ownership over the channels expectant and new parents actually spend time in. Babylist's community is an underused asset. Millions of families already creating content about their experience with no infrastructure yet to turn that into a real program. You'd be the one who builds it. Video and creator marketing are the two highest-leverage growth levers in the current plan and you are inventing Babylist's playbook to do this work. About Compensation We use a market-based approach to compensation. The starting salary range for this role is $212712 to $283694 + target 25% annual bonus and competitive equity Your starting salary will be based on your location experience and qualifications with increases over time tied to performance role growth and internal pay equity. Who We Are Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year making it the go-to destination for seamless purchasing guidance and expert recommendations. As a modern AI-forward tech company Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop Babylist Health Babylist Money NYC and LA showrooms branded content and more — generating $750M in revenue in 2025. Building the generational brand in baby Babylist is reshaping the $235B kids and baby market and helping parents feel confident connected and cared for at every step. Our Ways of Working Babylist is remote-first with team members across the U.S. and Canada who move fast think smart and use AI as part of how they work every day — not as an experiment as an expectation. We come together twice a year to build the relationships behind the work and we hire people who are genuinely excited about what's possible and prove it through how they show up. Why You Will Love Working At Babylist Our Culture We work with focus and intention then step away to recharge We believe in exceptional management and we invest in the tools and the time to connect with colleagues We build products that positively impact millions of people's lives AI is part of how we work not a side experiment. You'll have leading tools like Claude and ChatGPT from day one with no waiting on access so the busywork gets handled and your judgment goes where it counts Growth & Development Competitive pay and meaningful opportunities for career advancement We believe technology and data can solve hard problems We're committed to career progression and performance-based advancement Benefits Company-paid medical dental and vision insurance Retirement savings plan with company matching and flexible spending accounts Generous paid parental leave and PTO Winter Wonder Week the whole company takes a paid week off at the end of the year whether or not you celebrate anything so everyone's out at once and comes back refreshed Remote work stipend to set up your office Perks for physical mental and emotional health parenting childcare and financial planning Important Notices Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview you consent to this recording and transcription. Interview Integrity. AI is part of how we work at Babylist. We expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles. How We Review Applications We use AI throughout our hiring process to help review screen and assess applications. These tools support our team's review they do not replace it and every hiring decision is made by a person. Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee please let your recruiter know. This helps us keep our process fair and transparent for everyone. Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp Telegram or a non-Babylist email it's not us. Verify open roles at babylist.com/careers.
Washington, D.C. metropolitan area DMV
Summary The Wikimedia Foundation is seeking a highly organized and detail oriented Executive Assistant to provide support to the office of the CEO team. Reporting to the Chief of Staff you will be responsible for managing the calendar of the CEO and Board of Trustees partnering with internal and external stakeholders to coordinate complex calendaring requests across multiple time zones. The ideal candidate demonstrates exceptional attention to detail proactive problem-solving and the ability to anticipate needs while maintaining strong organization and professional communication. Applicants based in the larger Washington D.C. metropolitan area (DMV) who are able to attend in-person meetings in Washington D.C. are preferred. You are responsible for Managing complex calendar scheduling for the CEO with internal and external stakeholders across time zones. Supporting scheduling Board and Committee meetings. Creating and coordinating briefing documents for all external meetings. Arranging domestic and international travel arrangements for the CEO. Preparing and submitting expense reports and managing reimbursements for the CEO and Board of Trustees. Partnering with the internal Admin team on scheduling logistics related to cross-team initiatives and projects. Supporting logistics and planning for in-person events including venue selection and catering . Supporting scheduling and project management work for other Foundation special projects as needed. Skills and Experience Exceptional attention to detail and strong commitment to accuracy. Experience consistently producing high-quality work managing multiple tasks and executing under deadlines occasionally during high-pressure situations. Proven track record of handling confidential and sensitive information with discretion and professionalism. Experience anticipating prep and coordination meetings for large scale and strategic projects. Demonstrated ability to work independently and as part of a team. Excellent organizational and communication skills. Qualities that are important to us Experience working with organizations both inside and outside the U.S. Experience working in the non-profit sector and/or a tech-focused organization. Additionally we’d love it if you have Enthusiasm about finding ways to add culture-building and connection opportunities and/or creative touches to your work. A general understanding of the existing landscape of the Wikimedia movement. Passion for our mission to share free knowledge with the world. The deadline to apply for this position is September 11 2026. About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects build software experiences for reading contributing and sharing Wikimedia content support the volunteer communities and partners who make Wikimedia possible and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco California USA. As an equal opportunity employer the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race traits historically associated with race religion color national origin sex pregnancy or related medical conditions parental status sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries . Salaries at the Wikimedia Foundation are set in a way that is competitive equitable and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is $ 64937 to $ 106070 with multiple individualized factors including cost of living in the location being the determinants of the offered pay. For applicants located outside of the US the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills experience and location. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
United States
What the Role Is Babylist's brand carries the emotional weight of one of the biggest transitions in a person's life and this role will lead the system that protects and builds trust with our audience. This is a new role reporting directly to the CMO that gives Babylist's brand an architecture for the future as we continue to expand the role we play in our customer’s lives. This role will lead positioning visual identity and creative output and builds the system that lets marketers designers and others ship on-brand without waiting on a gatekeeper. You'll lead the creative studio campaign concepting video center of excellence and run Partnership Marketing to support our sales team and the commercial side of brand partnerships. This is a builder's job Babylist sits at 15% aided brand awareness with over 75 NPS. We are loved by many but have real headroom to close the awareness gap and that's the mandate. To do this we will be investing more in demand generation content with paid media to reach the right audiences. This role will shape the creative direction messaging outcomes and learning for this work. The work will be structured around Marketing’s role in driving new customer acquisition and unlocking more value from the customers we already have. Who You Are You've built and scaled a brand system not just a brand look. You know the difference between a style guide that sits in a drive and one people actually are able to use. You have excellent taste and appreciate the role that the brand system plays in winning with our customers and differentiating our brand in the marketplace. You think in campaigns not just assets. You understand who we want to win with and can deliver the big idea that anchors a major brand moment and carry it across channels without losing the thread. You think in terms of tentpole moments and have experience in defining a cultural calendar that puts brands into culture. You lead creative production directly including photography brand film high-production video and know how to get expensive-feeling work out of a lean team. You will invest in building partnerships with external partners that become trusted collaborators in how we build content that tells our story. You build systems not gates. You'd rather turn the brand book into something AI-enabled and self-serve than personally approve every asset that ships and you know how to build the guardrails that make that safe. We need to increase capacity and ship at pace while protecting our very trusted human voice and expertise. This will require someone who is a partner across marketing product designand the company. You have a track record of collaborating with other teams bringing curiosity to conversations with product and marketing teams and take a consultative approach. This includes building systems that will consider how photos video still and dynamic content will flow into a product design system and customer experience to deliver a cohesive brand experience. You build systems not gates . You'd rather turn the brand book into something AI-enabled and self-service than personally approve every asset that ships and you know how to build the guardrails that make that safe. You champion codifying the brand visual system - illustration photography motion etc - into the product design system so consistency holds across the full funnel and brand and product sharpen each other instead of drifting apart. You build the mechanisms needed to increase capacity and ship at pace while protecting our very trusted human voice and expertise end-to-end across our customer’s journey. You have a track record of collaborating with other teams bringing curiosity to conversations with partners in and outside of marketing and taking a consultative approach. You've run a partner or co-marketing program including retail activations brand partnerships sponsored content and know how to protect brand integrity while making commercial partners feel the work is genuinely good. You can support reporting results and bring the gravitas to executive meetings with partners that will inspire deeper partnerships. You naturally reach for AI in your work. At Babylist every team uses AI daily. You're already using it to move faster and improve your output and you stay curious about what's coming next. How You Will Make An Impact Own Babylist's brand positioning visual identity system and long-term brand architecture — the point of view every other function borrows from. Lead the creative studio design across brand campaign digital and photography direction brand film and high-production video. Partner with the Product Design team who is key partner and drives how the visual design system is utilized across our most important customer surfaces including the app and our .com experience. Own campaign concepting for Babylist's biggest brand moments from idea to execution across every channel. Partner with your peer and their team on the Content Team that will create and execute owned social editorial influencer and community as well as with the head of Corporate Communications & Experiential (which oversees our showrooms in NY & LA) Define the handshake between creative studio and content teams alongside the Sr. Director Content Social & Creator Marketing and do not just follow one that's handed to you. Partner with engineering to turn the brand book into a living AI-accessible system or a brand brain that lets marketers and product designers across the company check their own work against the standard and ship without a manual approval queue. And ensure there is an approach to maintaining the brain and feeding it learnings. Lead Partnership Marketing brand partner co-marketing retail activations and branded content sponsorships with a director reporting directly to you. Why This Role You're building the function from a strong brand foundation but at a moment when our ambitions are bigger and demand generation will have real investment. Brand strategy at Babylist is something that will have a bigger remit in our evolution and this is an opportunity to set the scope up with ambition and create something that fuels our next chapter of growth. You report directly to the CMO with a direct hand in how millions of families experience Babylist at one of the most emotional moments of their lives. Babylist has real brand love and real headroom with 15% aided awareness with a business that already works. You're not finding a market you're building the story for one Babylist already owns. You'll own the shift from manual brand gatekeeping to an AI-enabled system that scales a genuinely new kind of brand leadership not a retread of the old creative director job. About Compensation We use a market-based approach to compensation. The starting salary range for this role is $212712 to $283694 + target 25% annual bonus and competitive equity Your starting salary will be based on your location experience and qualifications with increases over time tied to performance role growth and internal pay equity. Who We Are Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year making it the go-to destination for seamless purchasing guidance and expert recommendations. As a modern AI-forward tech company Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop Babylist Health Babylist Money NYC and LA showrooms branded content and more — generating $750M in revenue in 2025. Building the generational brand in baby Babylist is reshaping the $235B kids and baby market and helping parents feel confident connected and cared for at every step. Our Ways of Working Babylist is remote-first with team members across the U.S. and Canada who move fast think smart and use AI as part of how they work every day — not as an experiment as an expectation. We come together twice a year to build the relationships behind the work and we hire people who are genuinely excited about what's possible and prove it through how they show up. Why You Will Love Working At Babylist Our Culture We work with focus and intention then step away to recharge We believe in exceptional management and we invest in the tools and the time to connect with colleagues We build products that positively impact millions of people's lives AI is part of how we work not a side experiment. You'll have leading tools like Claude and ChatGPT from day one with no waiting on access so the busywork gets handled and your judgment goes where it counts Growth & Development Competitive pay and meaningful opportunities for career advancement We believe technology and data can solve hard problems We're committed to career progression and performance-based advancement Benefits Company-paid medical dental and vision insurance Retirement savings plan with company matching and flexible spending accounts Generous paid parental leave and PTO Winter Wonder Week the whole company takes a paid week off at the end of the year whether or not you celebrate anything so everyone's out at once and comes back refreshed Remote work stipend to set up your office Perks for physical mental and emotional health parenting childcare and financial planning Important Notices Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview you consent to this recording and transcription. Interview Integrity. AI is part of how we work at Babylist. We expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles. How We Review Applications We use AI throughout our hiring process to help review screen and assess applications. These tools support our team's review they do not replace it and every hiring decision is made by a person. Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee please let your recruiter know. This helps us keep our process fair and transparent for everyone. Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp Telegram or a non-Babylist email it's not us. Verify open roles at babylist.com/careers.
Remote
Senior Software Engineer MediaWiki Content Platform Team Summary The Wikimedia Foundation is looking for a software engineer to join our team reporting to engineering management. As a software engineer you will be responsible for engineering software that supports our product user experiences. In this role you will work in a fully-remote environment (with occasional travel for team department or organization events) where we value teamwork and a consensus-oriented approach. You get to write open source code for collaborative experiences supporting well over half a billion pages accessed per day and you get to do it at a place that believes we're all more successful when everyone has a good work-life balance. On the Content Platform team we work to support and evolve all things wikitext the markup language behind Wikipedia. We aim to make wikitext easier to write faster to parse and less error-prone for humans. We also strive to support editing and content analysis tools with structured representations. We also maintain the web services associated with content rendering and transformation. In this role you will work in a mostly-remote environment. To ensure there are enough opportunities to communicate the preferred timezone for this candidate will be GMT-4 to GMT+2. You are responsible for Designing and delivering improvements to Wikipedia's wikitext processing infrastructure balancing user experience performance backwards compatibility and maintainability Iterating on new features through collaboration with fellow engineers product managers designers client teams and community members Writing PHP and JavaScript which supports hundreds of world languages Creating and maintaining internet APIs with server scripting languages Instrumenting components to monitor feature and quality characteristics Leveraging caching and persistence technologies Skills and experience 5+ years of related professional experience in software engineering Experience with one or more of parser generators interpreters language runtimes compilers or bringing a language feature through a product cycle Demonstrated ability to own complex technical projects from problem definition through implementation and delivery including making and communicating architectural decisions and navigating ambiguity Experience designing and maintaining reliable performant software components used by other teams products or large numbers of users Strong engineering practices you enjoy writing unit and integration tests proactively addressing security and code review feedback and balancing architectural tradeoffs Ability to work effectively across team and organizational boundaries identify and resolve technical dependencies and bring projects to completion with limited direction Experience mentoring other engineers and raising the technical quality of a team through code reviews design discussions documentation or direct mentorship Qualities that are important to us A desire to make meaningful contributions to knowledge equity free culture and open access An emphasis on communicating clearly in both synchronous and asynchronous channels Self motivated with an ability to navigate through ambiguity and bring a project to completion with limited direction Additionally we'd love it if you have this Familiarity with the HTML5 spec and DOM manipulation Expertise in Node.js and related technologies Familiarity with Wikipedia/wikitext/markdown editing or content management systems (e.g. MediaWiki Drupal WordPress). We grow and care for MediaWiki and Wikimedia specific services. MediaWiki is an open source PHP MySQL and JavaScript web application that powers Wikipedia and other Wikimedia Foundation websites. It has been incrementally developed for many years to become a richly featured wiki engine and the basis for hundreds of extensions and skins and has a vibrant volunteer community. A history of open source contribution Bachelor's master's or doctorate degree in computer science software engineering or other STEM field (or equivalent certification) About the Wikimedia Foundation The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects build software experiences for reading contributing and sharing Wikimedia content support the volunteer communities and partners who make Wikimedia possible and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco California USA. As an equal opportunity employer the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race traits historically associated with race religion color national origin sex pregnancy or related medical conditions parental status sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information or any other legally protected characteristics. The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries . Salaries at the Wikimedia Foundation are set in a way that is competitive equitable and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$116633 to US$181243 with multiple individualized factors including cost of living in the location being the determinants of the offered pay. For applicants located outside of the US the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills experience and location. Please note that we are currently able to hire in the following US States Arizona California Colorado Connecticut District of Columbia Florida Georgia Idaho Illinois Indiana Iowa Maryland Massachusetts Michigan Minnesota Missouri New Jersey New Mexico New York North Carolina Ohio Oklahoma Oregon Pennsylvania Puerto Rico Rhode Island Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin and Wyoming (US Territory or Federal District) Countries Brazil Canada Colombia Germany Ghana India Indonesia Italy Kenya Mexico Morocco Netherlands Poland Singapore South Africa Spain Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. ( citizens/permanent residents only) We periodically review this list to streamline to ensure alignment with our hiring requirements. All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885. More information U.S. Benefits & Perks Applicant Privacy Policy Wikimedia Foundation What does the Wikimedia Foundation do? What makes Wikipedia different from social media platforms? Our Projects Our Tech Stack News from across the Wikimedia movement Wikimedia Blog Wikimedia 2030
Australia Remote
Grafana Labs is the company behind Grafana Cloud the fully managed observability platform trusted by more than 10000 organizations to ensure reliability resolve incidents faster and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack Grafana Cloud brings AI to observability and observability to AI giving teams (and their agents) unified visibility so they can see understand and act on all their disparate data wherever it lives and move at the speed of their ambitions. Customers including Anthropic Bloomberg NVIDIA Microsoft and Salesforce rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries backed by leading investors including Lightspeed Venture Partners Sequoia Capital GIC Coatue J.P. Morgan CapitalG and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and We’re scaling fast and staying true to what makes us different an open-source legacy a global collaborative culture and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency autonomy and trust fuel everything we do. You may not meet every requirement and that’s okay. If this role excites you we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity At Grafana Labs we’re redefining what post-sales technical partnership looks like—and it starts with the Observability Architect . This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers. If you thrive at the intersection of systems thinking architecture design and customer impact—this is your stage. As an Observability Architect you will be the technical owner of long-term customer success. You’ll architect and guide the implementation of complex observability solutions across a wide range of modern infrastructure and application environments. You’ll build strategic relationships with engineers SREs and architects—ensuring Grafana’s technology is not just deployed but deeply embedded into mission-critical systems. Working hand-in-hand with our Engagement Managers you’ll lead technical discovery design onboarding and enablement—all with a focus on delivering tangible outcomes. You’ll spot patterns solve hard problems and guide customers through their observability maturity curve with authority and clarity. You’ll also represent the technical voice of our customers internally—shaping product feedback and roadmap priorities by working closely with Engineering and Product Management. This is a hands-on high-impact role for those who want to go deep stay technical and directly influence customer success at scale. Join us and become part of the most respected observability team in the industry. What You'll Be Doing Serve as the primary technical point of contact for a portfolio of Grafana customers. Design the observability maturity journey of customers and assist them on that path. Provide expert-level troubleshooting and guidance to drive adoption. Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction retention and overall product experience. Advise clients on best practices and strategies for leveraging our technology to achieve their business goals Collaborate with clients to develop and execute technical roadmaps. Identify opportunities for clients to optimize their cost expand their use of our solutions and drive adoption of new products and features. Develop and maintain strong long-term relationships with key stakeholders. With the support of our Engagement Managers and Onboarding Solutions Architects own customer lifecycle. Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment. Act as the voice of the customer within the company advocating for their needs priorities and feature requests. Conduct training sessions and workshops to educate clients on our technology. Develop and deliver technical documentation guides and tutorials. Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement calculate ROI assess their satisfaction and discuss upcoming needs and projects. Prepare and present reports on client metrics achievements and areas of focus. What Makes You a Great Fit Located in Melbourne or Sydney Bachelor’s degree in Computer Science Information Technology Math or a related field (or equivalent experience). Experience deploying and operating Kubernetes. 5+ years of experience in a technical support technical account management consulting SE or Professional Services role within the technology industry. Strong understanding of observability solutions. Grafana Prometheus and Loki a plus. Proven ability to manage multiple clients and projects simultaneously. Excellent problem-solving and analytical skills. Outstanding communication and interpersonal skills. Experience with relevant tools and technologies e.g. CRM software ticketing systems specific programming languages. Ability to travel as needed to meet with clients (up to 25%). Identify and provide timely workarounds and solutions to meet a customer’s business needs. You have some observability expertise preferably architect level First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to articulate our value proposition and the technical advantages of our products You will love solving technical challenges and thrive on bringing creative solutions to our customers Bonus Points For 5+ years of technical sales TAM or other post sales technical experience ideally with open source technologies or in the observability space. Great at connecting product usage to value (ROI). Great at managing customer lifecycle. You will be creative in solving customer adoption challenges. You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis. You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table. The OTE compensation range for this role is $207000 - $256000. Actual compensation may vary based on level experience and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs) giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. Compensation ranges are country specific. If you are applying for this role from a different location than listed above your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs 100% Remote Global Culture - As a remote-only company we bring together talent from around the world united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved visible and human. Passionate People – Join a team of smart supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable. Equal Opportunity Employer Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race colour nationality origin caste sex gender reassignment identity or expression sexual orientation age religion or belief disability veteran status genetic information pregnancy maternity marital family or carer status or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. LI-Remote For information about how your personal data is used once you’ve applied to a job check out our privacy policy