"Job Description Customer Service Representative (Remote) Role Overview You will serve as the first point of contact for customers experiencing water or fire damage at residential and commercial properties. You'll handle inbound calls provide calm and empathetic support collect key incident details and ensure accurate documentation before warm-transferring calls to the appropriate internal team for immediate action. This is a high-responsibility customer-facing role where accuracy empathy reliability and technical proficiency are critical. Key Responsibilities Answer inbound emergency service calls in a fast-paced high-volume support environment. Communicate calmly and professionally with distressed customers. Collect and record key details (contact info location damage type severity etc.). Accurately input data into CRM/ERP systems in real time including double/triple entry across multiple systems as … Sign In to View