Social Media Engagement Coordinator

Social Media Engagement Coordinator Magnolia Pearl Clothing Remote Our Story - Magnolia Pearl Clothing is more than just a clothing company the clothing created is intended to grace the vastness of the human expression with an eye to sustainability and ease of movement. Magnolia Pearl’s sense of integrity is sewn into our garments and felt through our commitment to our team members and customers alike.

Who we are

seeking – We are seeking a highly responsive personable and brand-conscious Social Media Engagement Coordinator to actively monitor and engage with our social media community primarily across Instagram and Facebook. This role will serve as an important connection between our social media audience and our sales teams. A strong interest in fashion personal style and understanding of the distinctive world of Magnolia Pearl is essential.

The ideal candidate

is outgoing personable socially engaged and genuinely excited to connect with the community. A natural sales mindset strong communication skills and an understanding of our brand’s aesthetics and customers are highly valued. Primary Responsibilities- § Monitor Instagram Facebook and other designated social media platforms for comments questions mentions tags and direct messages. § Respond to customer comments and inquiries in a timely friendly professional and brand appropriate manner. § Engage naturally with followers to encourage conversation and strengthen the relationship between customers and the brand. § Identify potential sales opportunities and customer purchase intentions within comments and direct messages. § Proactively connect interested customers with the appropriate sales or DTC team member for personalized assistance and follow-up. § Answer general questions regarding products availability sizing collections store locations website navigation and other commonly requested information. § Escalate complex customer service concerns complaints order issues or sensitive communications to the appropriate department. § Monitor comments and conversations for inappropriate offensive spam fraudulent or potentially damaging content and take appropriate action according to company guidelines. § Track social medial inquiries and referrals when appropriate to help determine engagement lead generation and resulting sales. § Identify recurring customer questions concerns product requests and feedback and communicate trends to management. § Work closely with Sales and Marketing teams to ensure consistent communication and timely customer follow up. § Maintain a strong understanding of current products collections promotions launches and company initiatives. § Assist with developing approved responses and guidelines for frequently asked questions and common social media situations. § Flag high-priority opportunities influential customers potential collaborations unusual activity or reputational concerns for management. § Maintain discretion and professionalism when representing company publicly.

Qualifications

& Preferred Attributes - § Bachelor’s degree in marketing communications or related field preferred. § Strong written communication skills with excellent spelling grammar and attention to detail. § Comfortable and experienced using Instagram and Facebook including comments direct messages mentions and other engagement tools. § Naturally personable and comfortable communicating with customers online. § Strong customer service mindset with an understanding of how engagement can contribute to sales. § Ability to recognize when a conversation should be escalated rather than handled independently. § Excellent judgement professionalism and discretion. § Ability to communicate in a manner consistent with an established brand voice. § Highly organized and able to manage multiple conversations and follow ups simultaneously. § Experience in fashion apparel luxury retail e-commerce customer service social medial or sales is preferred. § Familiarity with social media management and reporting tool is a plus. § Flexible adaptable and comfortable in a dynamic creative environment. § Strong interpersonal skills and a team-first mentality. Salary - Negotiable/Based upon qualifications and experience. Pay $22.00 - $25.00 per hour

Benefits

Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location

Remote