Customer Success Specialist

Pearls & Stars Exclusive Travel LLC is hiring a Customer Success Specialist to support premium leisure travel cruises vacations reservations itineraries suppliers groups and traveler support. The role combines Case Documentation Customer Support and Complaint Handling to keep source accuracy status evidence and decision traceability dependable in a 100% remote United States workflow. Evidence profile Relationship Management Case Management Status Updates Customer Support Customer Service and Customer Communication.

Core Responsibilities

Track open follow-up items until ownership is confirmed for the Customer Success Specialist workflow at Pearls & Stars Exclusive Travel LLC combine Service Standards Knowledge Base and Customer Communication so source accuracy stays visible within premium leisure travel cruises vacations reservations itineraries suppliers groups and traveler support. Evidence profile Relationship Management Case Management Status Updates Customer Support Customer Service and Customer Communication. Escalate complex cases with enough context for the next owner for the Customer Success Specialist workflow at Pearls & Stars Exclusive Travel LLC combine Call Handling Customer Service and Ticket Management so owner visibility stays visible within premium leisure travel cruises vacations reservations itineraries suppliers groups and traveler support. Evidence profile Relationship Management Case Management Status Updates Customer Support Customer Service and Customer Communication. Handle assigned customer requests through approved service channels for the Customer Success Specialist workflow at Pearls & Stars Exclusive Travel LLC combine Customer Support Customer Communication and Customer Care so deadline control stays visible within premium leisure travel cruises vacations reservations itineraries suppliers groups and traveler support. Evidence profile Relationship Management Case Management Status Updates Customer Support Customer Service and Customer Communication. Review account or case history before responding for the Customer Success Specialist workflow at Pearls & Stars Exclusive Travel LLC combine Email Support Ticket Management and Status Updates so status evidence stays visible within premium leisure travel cruises vacations reservations itineraries suppliers groups and traveler support. Evidence profile Relationship Management Case Management Status Updates Customer Support Customer Service and Customer Communication. Resolve routine issues and document the outcome clearly for the Customer Success Specialist workflow at Pearls & Stars Exclusive Travel LLC combine Quality Assurance Customer Care and Multichannel Support so record completeness stays visible within premium leisure travel cruises vacations reservations itineraries suppliers groups and traveler support. Evidence profile Relationship Management Case Management Status Updates Customer Support Customer Service and Customer Communication. Success Standard Strong performance in this Customer Success Specialist role means Ticket Management Email Support and Follow-Up reinforce source accuracy status evidence and decision traceability completed work stays traceable and unresolved items retain an owner. Evidence profile Relationship Management Case Management Status Updates Customer Support Customer Service and Customer Communication. Role Fit Use Status Updates CRM and Service Recovery confidently within premium leisure travel cruises vacations reservations itineraries suppliers groups and traveler support. Evidence profile Relationship Management Case Management Status Updates Customer Support Customer Service and Customer Communication. Apply Queue Management and Customer Service while keeping source accuracy status evidence and deadlines visible. Evidence profile Relationship Management Case Management Status Updates Customer Support Customer Service and Customer Communication. Document Quality Assurance decisions together with Case Management so another authorized teammate can follow the reasoning. Evidence profile Relationship Management Case Management Status Updates Customer Support Customer Service and Customer Communication. Use sound judgment around Multichannel Support and Relationship Management including when escalation is required. Evidence profile Relationship Management Case Management Status Updates Customer Support Customer Service and Customer Communication. Position Details Full-time. Associate level. 100% remote within the United States. Base salary $40000-$61000 per year. For this Customer Success Specialist at Pearls & Stars Exclusive Travel LLC execution is complete when call handling customer communication and customer care leave the workflow current documented and ready for the next authorized teammate. Evidence profile Relationship Management Case Management Status Updates Customer Support Customer Service and Customer Communication.