We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI APIs and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers strengthen support processes and identify opportunities to use automation and AI to improve efficiency reliability and the customer experience. Essential Duties & Responsibilities Lead Critical Incident Response Serve as the incident commander for P1/P2 incidents providing clear direction making real-time decisions coordinating technical resources and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure … Sign In to View