Service Operations Specialist

Lumos is looking for Service Operations Technicians to bring the future of connectivity to our customers. In this role you'll be responsible for installing testing and maintaining services and equipment in homes and businesses. Technicians set up fiber facilities including Multi-Ports and remove company-owned ONTs as needed. You will handle provisioning testing maintenance and troubleshooting of GPON/PON routers switches DSL equipment and more. Additionally you’ll install cross-connects at cross-connect and LCC cabinets for fiber circuits. Working onsite with customers and in collaboration with our Service Operations Center (SOC) you’ll play a key role in ensuring seamless connectivity. Why Lumos Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber our joint venture with T-Mobile we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable high-speed internet in the communities we serve. Here you'll find more than a job you'll have the opportunity to make an impact take ownership of your work and help shape how we grow. We move quickly collaborate across teams and believe the best ideas come from people who are curious solutions-oriented and ready to build what's next.

What You'll Do

Performs preventive maintenance on equipment at RSB CO Remote DLC and COLO sites. Conducts advanced OTDR traces & fiber characterization. Installs and troubleshoots basic voice data video services & CPE (Residential Gateways Routers etc.). Manages data entry tasks including updating trouble tickets orders timesheets etc. Serves as a SME in operating maintaining troubleshooting and repairing RSB CO Remote DLC and COLO equipment. Supports RSB engineering projects including the installation of GPON cards turning up new Access Gear & Splitters upgrading ONTs and working on equipment upgrades. Assists Network Operations on troubleshooting isolating and resolving operational & hardware issues related to RSB CO Remote DLC and COLO equipment.

What You'll Bring

Strong verbal and written communication skills. Experience interacting directly with customers to troubleshoot. Safe driving record. Experience using MS Office Suite. Proficient in network cabling basic electrical systems basic telephony and grounding/bonding (ANSI/EIA/TIA-607). Experience maintaining power equipment including rectifiers batteries and generators. Ability to read & understand cross-connects for fiber LCC cabinets & splitters. Extensive experience with advanced GPON and fiber-based services & equipment. Working knowledge of voice services (SIP) video services LAN/WAN service & hardware. Proficient in IP subnetting. Supports the development of Operations Service Technicians on the team. What Makes You a Great Fit 1+ year Fiber or Telecom industry experience required. High School Diploma or equivalent required. Valid fully unencumbered Driver’s License required. Must reside within 30 minutes’ driving distance of assigned reporting location. Committed to continuous learning & process optimization. Physical

Requirements

Ability to climb utility poles (where applicable) and work at heights. Utilize handle extension and stepladders as required. Ability to work in attics crawl spaces and confined areas. Capable of lifting and transporting 50 lbs. over a distance of 50 feet. Near-constant use of sight speech hearing comprehension and reasoning.

Benefits

& Perks Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow. We have Comprehensive health dental and vision coverage. Competitive compensation packages including bonus options for eligible positions. Paid Time Off & Paid Holidays. Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). 100% employer-paid life and disability insurance. Employee Assistance Program (EAP) with access to professional support for life’s challenges. 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. Wellness program offering education and cash incentives for gym attendance and nutrition programs. Employee referral bonuses. Discounts on Lumos Fiber Internet for employees who live in our service areas. Applicant Eligibility Notice Applicants must be at least eighteen

• years of age at the time of application. At Lumos we recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination including harassment because of race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws.