About impact.com impact.com is the world’s leading commerce partnership marketing platform transforming the way businesses grow by enabling them to discover manage and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers brand ambassadors and customer advocates impact.com empowers brands to drive trusted performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate) Creator (influencer) and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust impact.com helps brands show up where it matters most. Today over 5000 global brands including Walmart Uber Shopify Lenovo L’Oréal and Fanatics rely on impact.com to power more than 225000 partnerships that deliver measurable business results. Your Role at impact.com As a Manager Technical Services you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle from integration through post-launch optimization and ongoing support. This is a highly hands-on role requiring deep technical expertise alongside strong people leadership operational rigor a passion for client service and a bias for action. You will work closely with Onboarding Client Success Product Engineering and other cross-functional partners to ensure technical issues are resolved efficiently escalations are managed effectively and system improvements are identified and driven forward. You will set the technical and operational bar for your team while remaining directly involved in complex client issues critical integrations and high-impact initiatives that improve reliability scalability and the overall client experience. What You'll Do Lead coach and develop a team of Technical Services Engineers setting clear expectations around technical quality responsiveness and client experience. Remain hands-on by actively engaging in complex integrations escalations and critical client issues as needed. Own the technical support and post-integration experience for clients ensuring consistent delivery of high-quality outcomes. Partner closely with Onboarding Customer Success Product Engineering and Solutions to align priorities improve workflows and close gaps across the client lifecycle. Take accountability for end-to-end issue management including prioritization root cause analysis resolution and stakeholder communication. Drive proactive identification of recurring issues operational bottlenecks and technical risks and lead initiatives to address them at scale. Establish refine and enforce processes documentation and best practices that improve efficiency quality and predictability. Monitor team capacity ticket volumes and performance metrics and adjust resourcing or priorities as needed to meet business demands. Contribute to the development of tools reporting and internal enablement that improves troubleshooting and empowers partner teams. What You Bring Bachelor’s degree in Computer Science Engineering Science Mathematics or a related discipline or equivalent practical experience Experience in a technical customer-facing role within a SaaS digital marketing or technology-driven environment including people leadership responsibilities. Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred. Strong hands-on technical background with experience supporting and troubleshooting client integrations on SaaS platforms. Proficiency with web technologies such as HTML CSS JavaScript SQL REST APIs FTP and related systems. Demonstrated ability to analyze logs data and system behavior to diagnose and resolve complex issues. Experience leading teams in fast-paced high-volume support or technical services environments. Clear confident communication skills in English with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm professional and solution-oriented manner. A proactive ownership-driven mindset with the ability to anticipate problems drive improvements and lead through ambiguity. Strong organizational and prioritization skills with attention to detail and a focus on execution and outcomes. Salary Range $110000 - $135000 per year plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law compensation will be determined based on the skills qualifications and experience of the applicant along with the requirements of the position and the Company reserves the right to modify this pay range at any time. Benefits and Perks At impact.com we believe that when you’re happy and fulfilled you do your best work. That’s why we’ve built a benefits package that supports your well-being growth and work-life balance. Medical Dental and Vision insurance Office-only catered lunch every Thursday a healthy snack bar and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth We offer Restricted Stock Units (RSUs) as part of our total compensation giving you a stake in the company's growth with a 3-year vesting schedule pending Board approval. Investing in Your Growth We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support We offer a generous parental leave policy 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race ethnicity or ancestry color or caste religion or belief age sex (including gender identity gender reassignment sexual orientation pregnancy/maternity) national origin weight neurodivergence disability marital and civil partnership status caregiving status veteran status genetic information political affiliation or other prohibited non-merit factors. #LI_Columbus