Group Product Manager, Client Services

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise the company partners with more than 2300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building maternity and newborn care parenting and pediatrics and menopause and midlife — improving clinical outcomes reducing healthcare costs and expanding equitable access to high-quality care at scale. Through its consumer platform Maven provides direct access to virtual care across 30+ specialties as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst Sequoia Dragoneer Investment Group Oak HC/FT StepStone Group Icon Ventures and Lux Capital. Recognized for innovation and industry leadership Maven has been named to the TIME100 Most Influential Companies CNBC Disruptor 50 Fast Company's Most Innovative Companies and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards including TIME 100 Most Influential Companies (2023 2026) Fortune Change the World (2024) CNBC Disruptor 50 List (2022 2023 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) Fast Company Most Innovative Companies (2020 2023) Fortune Best Workplaces NY (2020 2021 2022 2023 2024)

About the role

Maven's enterprise business runs on client trust. This role sits at the intersection of client needs and core product working closely with Client Services and Growth to understand what clients need identify when custom work is warranted and own the build from decision through delivery. You are the connective tissue between Maven's market-facing teams and core product. You spend meaningful time on client calls embedded with client-facing teams and in RFP processes where product depth matters. You also manage one or more PMs. The right person is deeply fluent in benefits and eligibility systems comfortable with external stakeholders and knows how to build a principled framework for what gets built when and by whom.

What You’ll Do

Custom product work in partnership with Client Services and Growth understanding commercial priorities building a clear framework for what to evaluate prioritize and build alongside core product and engineering A triage and prioritization framework for client requests evaluate against platform leverage sequence against the core roadmap route to the right owner and communicate decisions back to Client Services and Growth with clarity Forward-deployed product work meaningful time embedded with client-facing teams on client calls and in RFP processes where product depth matters Support one or more PMs your job is to set them up for success invest in their development and help them do the best work of their career

What You’ll Bring

7+ years in product with meaningful time in health benefits payer systems or a complex B2B2C environment eligibility and enrollment fluency is important for this role Experience in a forward-deployed or client-embedded product capacity comfortable owning the product relationship with external stakeholders not just internal ones Experience navigating custom client work in a scaled product org you know how to evaluate requests against platform leverage say no when it matters and find the path that serves both the client and the core product Experience managing or mentoring PMs you develop product talent not just do the work yourself Deep understanding of how benefits data flows from employer configuration through eligibility verification through member activation and where it breaks Strong data skills funnel instrumentation activation analysis communicating outcomes to client success growth and executive stakeholders Hands-on fluency with AI tools as part of how you work today High ownership you operate like a founder push through ambiguity and do not wait for direction Member empathy that holds even when client pressure is loud and urgent The base salary range for this role is 217000 - 255000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications experience and skillset. Maven embraces a flexible hybrid work model. This role is open to candidates in remote locations with a strong preference for San Francisco CA secondary locations include Seattle WA and New York NY. Our teams primarily operate from the New York Metropolitan area NY San Francisco/Bay Area CA and Seattle WA. For those in our New York City office we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday Wednesday Thursday). For those based in San Francisco/Bay Area CA and Seattle WA we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits

That Work For You Our benefits are designed to support your health well-being and career development helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health dental and insurance plan options we offer an inclusive approach to benefits Maven for Mavens access to the full platform and specialists including care for mental health reproductive health family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work in office meals and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees with immediate vesting These benefits are applicable to Maven Clinic Co. US-based full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. Maven is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at security@mavenclinic.com For general and additional inquiries please contact us at careers@mavenclinic.com