About impact.com impact.com is the world’s leading commerce partnership marketing platform transforming the way businesses grow by enabling them to discover manage and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers brand ambassadors and customer advocates impact.com empowers brands to drive trusted performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate) Creator (influencer) and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust impact.com helps brands show up where it matters most. Today over 5000 global brands - including Walmart Uber Shopify Lenovo L’Oréal and Fanatics - rely on impact.com to power more than 350000 partnerships that deliver measurable business results. Your Role at impact.com As a Technical Services Engineer III you will build a deep understanding of impact.com’s technology and platform capabilities supporting clients throughout the full lifecycle from initial integration through post-launch optimization and ongoing support. You will design implement and support technical solutions across our SaaS platform helping ensure reliability scalability and long-term success. Working closely with Onboarding Client Success Product Engineering and other internal teams you will partner directly with client business and technical stakeholders to guide integrations troubleshoot complex technical issues and provide ongoing guidance on best practices. In this role you will sit at the center of the technical challenges impacting our client base using your expertise to diagnose issues drive resolutions and continuously improve the client experience after go-live.
Develop and maintain a deep understanding of impact.com’s products platform capabilities and enhancements while staying current with relevant industry trends. Support the design implementation and ongoing management of technical integrations for both new and existing clients across the impact.com platform including troubleshooting optimization and maintenance. Partner closely with Onboarding Customer Success Product Engineering Solutions and other internal teams to deliver a seamless onboarding experience and strong post-launch support. Take end-to-end ownership of client technical issues from initial investigation and root cause analysis through resolution and clear timely communication. Manage incoming technical requests through ticketing systems prioritizing effectively in a fast-paced environment. Identify emerging or recurring issues and communicate trends risks and insights to management and cross-functional stakeholders. Contribute to the creation and maintenance of technical documentation integration guides training materials and help content for both clients and internal teams. Identify scope and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization. What You Bring Bachelor’s degree in Computer Science Engineering Science Mathematics or a related discipline or equivalent practical experience Experience in a tech-focused role at a digital marketing or technology-driven company preferably in a customer-facing capacity. Strong understanding of the design implementation and support of client solutions on SaaS platforms. Experience with web technologies such as HTML CSS JavaScript SQL REST APIs FTP and related tools. Ability to analyze logs and data to troubleshoot issues including writing SQL queries when applicable. Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus. Excellent problem-solving and troubleshooting skills with the ability to think critically and navigate complex technical challenges. Clear confident verbal and written communication skills in English with the ability to explain technical concepts to both technical and non-technical audiences using a calm constructive and customer-centric approach. A self-starter mindset with curiosity and a desire to continuously learn improve processes and step outside of your comfort zone. Strong organizational skills attention to detail and the ability to prioritize effectively in a dynamic environment. Salary Range $100000 - $130000 CAD per year plus additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant. This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law compensation will be determined based on the skills qualifications and experience of the applicant along with the requirements of the position and the Company reserves the right to modify this pay range at any time.
and Perks impact.com we believe that when you’re happy and fulfilled you do your best work. That’s why we’ve built a benefits package that supports your well-being growth and work-life balance. Strong extended health benefits Health & Prescription coverage vision and dental care virtual health care out-of-country medical coverage Insurance coverage (life short-term disability long-term disability and more) Health Care Spending Account Two different Employee Assistance Programs Flexible Working Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth
Restricted Stock Units (RSUs) as part of our total compensation giving you a stake in the company's growth with a 3-year vesting schedule pending Board approval. Investing in Your Growth We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support
a generous parental leave policy 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. Note
may vary by location and are subject to local regulations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Unlock: Sign Up for free / Sign In and use the searches from your home page or the links in the footer.