ABOUT THE ROLE In this fully remote role you will handle inbound customer calls answer questions assist with service-related requests and resolve issues whenever possible. You will be expected to communicate clearly follow established procedures and maintain a positive customer experience throughout every interaction. WHAT YOU WILL DO Handle inbound customer calls and respond to questions and requests Resolve customer issues on first contact whenever possible Provide accurate information about orders services and locations Follow established procedures and escalation guidelines Document customer interactions accurately in company systems Escalate complex issues to the appropriate team Meet established customer service and quality standards Participate in coaching and call quality reviews WHAT WE ARE LOOKING FOR - 1+ year of call centre or … Sign In to View