D365 CE Senior Functional Consultant

Through passion and deep industry expertise MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions innovation and industry intelligence help manufacturers gain visibility improve profitability and achieve a competitive edge. Established in 2002 MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain Analytics on Azure Data Warehouse Migration and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner. Title D365 CE Senior Functional Consultant

Location

Remote

Description

The D365 CE Senior Functional Consultant gathers requirements documents business processes configures Dynamics 365 CE and Power Platform capabilities supports testing and training and helps clients adopt practical CRM/CX solutions. Senior-level consultants are expected to own defined workstreams with limited oversight and guide junior resources where appropriate.

Core Responsibilities

Participate in discovery and design sessions to capture business requirements current-state process issues future-state process needs user stories acceptance criteria and configuration decisions. Configure D365 CE and Power Platform features including model-driven apps tables forms views dashboards business rules business process flows queues routing security roles and basic automation. Support Sales Customer Service Field Service Customer Insights and related CE/CX capabilities depending on project scope and specialization. Prepare functional design documents process flows configuration workbooks test scripts training materials and user adoption content. Maintain requirements traceability from discovery notes to user stories functional design decisions configuration workbooks test scripts UAT outcomes and training/adoption materials. Support backlog refinement sprint demos CRP/UAT planning test execution defect triage release readiness go-live support and hypercare activities. Partner with technical consultants on integrations data migration reporting security and custom extension requirements. Help clients evaluate standard functionality versus customization and escalate scope adoption data and process risks early. Maintain awareness of Microsoft Copilot embedded intelligence Power BI and automation capabilities that can improve user productivity and customer experience. Required

Skills

and Experience 4+ years’ experience implementing or supporting Dynamics 365 Sales Customer Service Field Service Customer Insights or comparable CRM platforms. Working knowledge of Dataverse model-driven apps Power Automate dashboards basic reporting Microsoft 365 integration and user security concepts. Ability to produce clear documentation manage assigned work communicate status and collaborate effectively with clients and internal teams. Understanding of agile delivery user stories acceptance criteria test management training and change/adoption fundamentals. Recommended certifications PL-200 MB-280 MB-230 MB-240 or relevant CE module certifications preferred. About the CE Practice at MCA The CE Practice at MCA sits at the forefront of the firm’s innovation and growth strategy. We help organizations reimagine how they connect with customers by combining business transformation modern cloud platforms and AI-driven capabilities. Leveraging the Microsoft ecosystem — including Dynamics 365 Power Platform and emerging AI technologies — our team designs customer engagement solutions that drive better experiences and stronger commercial outcomes. We are a collaborative fast-growing team passionate about innovation human-centered design and building the next generation of customer engagement. ➡ ➡ Why work for MCA Connect?Our compensation plan offers one of the best bonus structures in the industry.  Along with this we also offer a generous benefit package·        Work/Life Balance with Unlimited Paid Time Off (UPTO

• 401k Plan with Company Matching Contribution·        Monthly Stipend for Home Office Expenses·        Subsidized Medical Dental and Vision Coverage·        Health Savings and Flexible Spending Accounts·        Company Paid Life and Disability Insurance·        Training Certification and Continuing Education SupportMCA Connect offers limitless opportunities for personal and professional growth in a stimulating challenging and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing marketing and selling products designed to deliver value for mid-market and enterprise-size manufacturing distribution and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices proven methodologies and ongoing industry expertise to our clients.MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race religion color creed national origin sex age sexual/gender orientation status as a protected disabled or Vietnam Era Veteran disability or any other legally protected status. We firmly believe our differences make us stronger!