Program Manager, Customer Success at Stripe | Job Details


Job Title	Program Manager, Customer Success
Company	Stripe All Jobs
Job Location	New York, United States
Job Type	fulltime
Job Category	Project Management and Information Technology
Min Pay	118700
Max Pay	178100
Pay Currency	USD
Pay Cycle	yearly
First Seen	1 day(s) ago
Description	"Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team The Customer Success team’s mission is to ensure Stripe's most strategic users get the maximum value from their Stripe investments. This team manages our largest users and few roles provide such a direct impact on the growth of the company. In this Program Manager role you’ll be responsible for designing the strategy and driving the execution of a program which aims to create a differentiated experience and engagement for Stripe’s largest users. You’ll deeply partner across the company to drive a consistent programmatic engagement model for our largest users to increase their satisfaction and growth on Stripe. You’ll lead all aspects of the program from the program design cross-functional collaboration execution and tracking success metrics against goals. What you’ll do This role will support the Go-To-Marketing (GTM) organization in delivering a differentiated experience for Stripe’s largest users. We’re striving to elevate every aspect of how these users are engaged from events to executive briefings to QBRs and other insights. You’ll ensure Stripe shows up in an elevated and consistent way in every experience. You will support the strategy and run programs that are effective well understood and observable. Program goals include ensuring these users are getting and recognizing value from Stripe and that Stripe is retaining and growing these relationships. In this role you will create clarity when navigating ambiguity and solve complex problems while operating in a high-growth environment. You will work closely with cross functional teams from Marketing and Finance to Sales to execute all aspects of the program. The initiatives you support will be pivotal for large users at Stripe. Responsibilities Strategy Execution: Support the long-term vision and strategy for programs that are aligned with our GTM customer journey. Drive GTM execution on identified key engagements Enablement & Communications: Partner with Communications and GTM to support the necessary change management to ensure new program elements are widely shared and adopted Cross Functional alignment: Effectively work cross-functionally to shape the program to meet user needs and design an account engagement framework that intentionally maps all of the touchpoints our top users engage in with Stripe. Coordinate initiatives to align plans and timelines Executive engagement: Partner with the marketing team as needed to map an impactful executive engagement journey Monitor Program Effectiveness: Create execute and analyze program effectiveness measures making Program adjustments where needed. This will require building observability of key user and marketing activities financial performance and more Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement. Minimum Requirements 4+ years of experience in program management sales operations process improvement management consulting or a related discipline 6+ years of experience building or supporting GTM programs processes or workflows A strong track record of delivering global transformational complex programs in a changing ambiguous environment which have delivered quantifiable business impact An ability to seamlessly transition from strategy high level to very detailed and a willingness to “roll up your sleeves” Excellent analytical presentation and communication experience influencing across all levels. You set a high-bar in terms of communication effectiveness Deep problem solving and analysis experience (solving business problems - commercial operational financial) in a Sales-oriented environment Ability to influence cross functional stakeholders to align and executive on common objectives Preferred Qualifications You demonstrate leadership qualities throughout your work – taking ownership of challenges selflessly supporting your colleagues and setting the standard for quality in your deliverables You have strong empathetic skills that allow you to deeply understand friction points as well as the root causes that may be driving them Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role team and location. For example Stripes in our Bucharest Romania site have an 80% in-office expectation and those in Stripe Delivery Center roles in Mexico City Mexico and Bengaluru India work 100% from the office. Also some teams have greater in-office attendance requirements to appropriately support our users and workflows which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other while supporting flexibility when possible. Pay and benefits The annual US base salary range for this role is $118700 - $178100. For sales roles the range provided is the role’s On Target Earnings (""OTE"") range meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors including the candidate’s experience qualifications and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity company bonus or sales commissions/bonuses 401(k) plan medical dental and vision benefits and wellness stipends."
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Job Title

Program Manager, Customer Success

Company

Stripe All Jobs

Job Location

New York, United States

Job Type

fulltime

Job Category

Project Management and Information Technology

Min Pay

118700

Max Pay

178100

Pay Currency

USD

Pay Cycle

yearly

First Seen

1 day(s) ago

Description

"Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team The Customer Success team’s mission is to ensure Stripe's most strategic users get the maximum value from their Stripe investments. This team manages our largest users and few roles provide such a direct impact on the growth of the company. In this Program Manager role you’ll be responsible for designing the strategy and driving the execution of a program which aims to create a differentiated experience and engagement for Stripe’s largest users. You’ll deeply partner across the company to drive a consistent programmatic engagement model for our largest users to increase their satisfaction and growth on Stripe. You’ll lead all aspects of the program from the program design cross-functional collaboration execution and tracking success metrics against goals. What you’ll do This role will support the Go-To-Marketing (GTM) organization in delivering a differentiated experience for Stripe’s largest users. We’re striving to elevate every aspect of how these users are engaged from events to executive briefings to QBRs and other insights. You’ll ensure Stripe shows up in an elevated and consistent way in every experience. You will support the strategy and run programs that are effective well understood and observable. Program goals include ensuring these users are getting and recognizing value from Stripe and that Stripe is retaining and growing these relationships. In this role you will create clarity when navigating ambiguity and solve complex problems while operating in a high-growth environment. You will work closely with cross functional teams from Marketing and Finance to Sales to execute all aspects of the program. The initiatives you support will be pivotal for large users at Stripe. Responsibilities Strategy Execution: Support the long-term vision and strategy for programs that are aligned with our GTM customer journey. Drive GTM execution on identified key engagements Enablement & Communications: Partner with Communications and GTM to support the necessary change management to ensure new program elements are widely shared and adopted Cross Functional alignment: Effectively work cross-functionally to shape the program to meet user needs and design an account engagement framework that intentionally maps all of the touchpoints our top users engage in with Stripe. Coordinate initiatives to align plans and timelines Executive engagement: Partner with the marketing team as needed to map an impactful executive engagement journey Monitor Program Effectiveness: Create execute and analyze program effectiveness measures making Program adjustments where needed. This will require building observability of key user and marketing activities financial performance and more Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement. Minimum Requirements 4+ years of experience in program management sales operations process improvement management consulting or a related discipline 6+ years of experience building or supporting GTM programs processes or workflows A strong track record of delivering global transformational complex programs in a changing ambiguous environment which have delivered quantifiable business impact An ability to seamlessly transition from strategy high level to very detailed and a willingness to “roll up your sleeves” Excellent analytical presentation and communication experience influencing across all levels. You set a high-bar in terms of communication effectiveness Deep problem solving and analysis experience (solving business problems - commercial operational financial) in a Sales-oriented environment Ability to influence cross functional stakeholders to align and executive on common objectives Preferred Qualifications You demonstrate leadership qualities throughout your work – taking ownership of challenges selflessly supporting your colleagues and setting the standard for quality in your deliverables You have strong empathetic skills that allow you to deeply understand friction points as well as the root causes that may be driving them Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change In-office expectations Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role team and location. For example Stripes in our Bucharest Romania site have an 80% in-office expectation and those in Stripe Delivery Center roles in Mexico City Mexico and Bengaluru India work 100% from the office. Also some teams have greater in-office attendance requirements to appropriately support our users and workflows which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other while supporting flexibility when possible. Pay and benefits The annual US base salary range for this role is $118700 - $178100. For sales roles the range provided is the role’s On Target Earnings (""OTE"") range meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors including the candidate’s experience qualifications and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity company bonus or sales commissions/bonuses 401(k) plan medical dental and vision benefits and wellness stipends."

Apply Now

Program Manager, Customer Success | Job Details