GENERAL STATEMENT OF RESPONSIBILITY Responsible for the timely and accurate processing of client requests and the completion of supportive functions in Toxicology Client Service within established Service Level Agreements. ESSENTIAL FUNCTIONS Level 1 Process and complete all in-coming general supply order requests (billable/non-billable) Use order review tool to evaluate and adjust supply quantity requests. Email order confirmations to requesting clients. Research and resolve order related issues. Communicate to department management processing delays and/or supply issues impacting clients and department service level agreements. Handle incoming phone calls/emails and respond to client inquiries and requests in a timely friendly and helpful manner. Properly handle email requests and notations in Customer Service Module in accordance with CSM Quality Guidelines Properly log calls in … Sign In to View