VP Onboarding (m/f/d)

Diese Stellenbeschreibung ist nur auf Englisch verfügbar. Join the Alliance Your Expertise Our Global Impact Sport Alliance builds the technology powering fitness and wellness businesses worldwide — from management platforms and payment solutions to member-facing applications. As we scale globally we're looking for a leader who thrives on ownership and brings expertise to complex cross-market challenges. As VP Onboarding you own our global onboarding function. You set the standards playbooks and quality bar every market delivers against and lead onboarding teams across Australia the USA Germany and Poland. You don't run individual implementations — you build the structure the leaders and the processes that make customer go-live fast and predictable at scale. Your

Responsibilities

Own the global onboarding strategy operating model and quality standards. Define the global onboarding playbook and methodology that regional teams adapt and execute. Build lead and develop onboarding teams across Australia the USA Germany and Poland including regional leaders. Own the function's key metrics — go-live speed onboarding quality and capacity — and report performance regularly to leadership. Act as the senior escalation point for the most complex and at-risk enterprise onboardings. Partner with Sales on pipeline readiness and capacity planning. Balance global consistency with regional and customer-segment needs. Own the function's budget and resource planning.

What You'll Bring

8+ years of experience in Enterprise SaaS implementation onboarding or Technical Customer Success including senior leadership experience. Proven success building and scaling an onboarding or implementation function ideally across multiple regions. Experience leading distributed multi-time-zone teams while developing managers and senior leaders. A strong operational mindset with the ability to drive structured execution and continuous improvement. Solid understanding of platform configuration data migration API integrations and customer workflows. Strong stakeholder management skills with the confidence to communicate effectively with executive leaders and enterprise customers. Experience with fitness wellness or membership platforms (e.g. Mindbody ABC Fitness Daxko or similar) is a strong advantage. Excellent command of English is essential German language skills are a strong plus. Your salary PLN 35000–40000 gross/month (UoP) Final compensation will be based on experience skills and overall fit for the role. Your

Benefits

with us

Benefits

package – private medical care and a sports card to support your health and well-being Access to Udemy Business – boost your skills with thousands of high-quality online courses Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw Flexible Working Hours – adjust your schedule to fit your lifestyle Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic fast-growing industry International team – work alongside talented colleagues from around the world in a diverse and inclusive environment Unforgettable company events – take part in engaging team-building activities and memorable celebrations Our job advertisements are open to all applicants regardless of gender age nationality religion social background disability or sexual orientation. The Sport Alliance stands for diversity and as a member of the Diversity Charter is committed to a prejudice-free open and progressive working environment. Your Job at Sport Alliance Headquartered in Hamburg Sport Alliance is one of the leading software companies in the fitness industry specializing in providing software solutions for efficient studio management financial services and mobile applications. The company serves over 10000 gyms including 14 out of Europe’s top 30 chains and 130 international chains in 55 countries – like FitX Fitness First (LifeFit Group) McFIT (RSG Group) clever fit and Bodystreet. The product portfolio contains Magicline one of Europe’s leading membership management ERP solutions for the fitness market assisting fitness studio operators in optimizing and digitizing their facilities. Complementing Magicline is PerfectGym with its gym software focusing on international chains and franchises. Part of the company is also MySports the member platform tailored to enhance the gym experience for members. Additionally Sport Alliance’s portfolio includes Finion a financial services provider dedicated to supporting studios in efficiently managing membership fees from billing to debt collection. You haven't found the right position for you yet? SPORT ALLIANCE SABRINA GROSS HR Generalist For me the special thing about Sport Alliance is the corporate culture professional work on equal terms with a lot of personal responsibility in a family atmosphere coupled with a shared passion for our vision. I am happy to face new challenges every day and to grow with them. PHILIPP RUSCH Chief Financial Officer Our strong growth and ongoing internationalisation brings interesting challenges to the Finance organization. At the same time it makes work fun and provides excellent development opportunities for our finance professionals.