ACM Sr Consultant, Ops (S), US Accommodations

DESCRIPTION

- At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence disability and accommodation services to Amazon employees applicants job seekers and candidates globally this is your chance to make history by joining the amazing Disability & Leave Services Team. The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions understanding the employee’s situation applying the appropriate benefits responding to changing circumstances and needs and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. Key job responsibilities This is an individual contribution (IC) role with no direct reports. Essential

Responsibilities

Initiate and respond to inquiries about accommodation events benefits and options available to employees Serve as a point of contact for assigned employees to provide holistic case management services including reviewing medical documentation in compliance with the corresponding federal and state laws and policy as defined by Amazon Leverage duration guidelines best practice tools and Amazon resources to support oversight of aan accommodation as appropriate Critically assess and adjust the case management plan to an employee’s changing needs Address and respond to sensitive situations Troubleshoot issues and seek to remove barriers before during or after a leave event Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs Identify and solve problems that may arise sometimes with limited information Educate managers and business partners on employee concerns and needs prior to being off or returning back to work Communicate regular updates to employees and stakeholders both verbally and in writing Ensure compliance with standard work federal/state regulations and company policy Maintain system records to ensure accurate and timely information/documentation Consult coordinate and partner with our third party administrator HR Safety Legal Payroll

Benefits

team members and other departments/systems as appropriate Other duties as assigned A day in the life The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions understanding the employee’s situation applying the appropriate benefits responding to changing circumstances and needs and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

BASIC QUALIFICATIONS

Bachelor's degree or 2+ years of Amazon (blue badge/FTE) experience Knowledge of Microsoft Office products and applications PREFERRED QUALIFICATIONS Experience in conducting investigative work including claimant witness and target employee interviews investigative data analysis and production of investigative documentation Experience developing policies and supporting documentation Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https//amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.