Description About Alvarez & Marsal Alvarez & Marsal (A&M) is a global consulting firm with over 10000 entrepreneurial action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity Quality Objectivity Fun Personal Reward and Inclusive Diversity-are why our people love working at A&M. Our Infrastructure & Capital Projects Practice Our Global Infrastructure & Capital Projects practice comprising of over 1000 specialised consultants is growing rapidly in Australia to serve the burgeoning demand across Energy Transport Mining & Metals Utilities and Social Infrastructure. We combine strategic and operational expertise with a deep technical knowledge to support developers sponsors lenders and operators to drive value improvements across the end-to-end infrastructure life-cycle covering: Capital Strategy Capital Efficiency & Portfolio Value Creation Deal Advisory & Due-Diligence Project Development / Business Case Procurement Advisory Project Delivery & Construction Advisory (incl. Disputes) Transition to Operations Asset Management & Optimisation We are looking for Director & Senior Directors to join a high performing Advisory team with locations being in Brisbane Perth Sydney and Melbourne. Role & Responsibilities: Advise clients on value improvement of portfolios of capital projects and operating assets contributing to timely and high-quality outcomes. Collaborate with cross-functional teams across A&M in Australia and globally. Lead consulting engagements on a day-to-day basis working alongside Managing Directors and Senior Advisors Lead teams to work through problem solving data analysis to derive critical insights Contribute to client origination and business development activities - client proposals and client pitches Contribute to firm-building activities around people & culture thought leadership and inclusive diversity Qualifications: Bachelor/master's degree in engineering or related field with supplementary qualification in business economics and commerce. MBA qualifications would be highly regarded Combination of management consulting / infrastructure advisory and real-world industry experience across asset-intensive sectors. Strong business acumen interpersonal executive level communication and facilitation skills. Self-starters who can thrive in fast-paced highly entrepreneurial environments Team players who collaborate seamlessly across practices and geographies Willing to travel across geographies

Description About Alvarez & Marsal Alvarez & Marsal (A&M) is a global consulting firm with over 10000 entrepreneurial action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity Quality Objectivity Fun Personal Reward and Inclusive Diversity-are why our people love working at A&M. Our Infrastructure & Capital Projects Practice Our Global Infrastructure & Capital Projects practice comprising of over 1000 specialised consultants is growing rapidly in Australia to serve the burgeoning demand across Energy Transport Mining & Metals Utilities and Social Infrastructure. We combine strategic and operational expertise with a deep technical knowledge to support developers sponsors lenders and operators to drive value improvements across the end-to-end infrastructure life-cycle covering: Capital Strategy Capital Efficiency & Portfolio Value Creation Deal Advisory & Due-Diligence Project Development / Business Case Procurement Advisory Project Delivery & Construction Advisory (incl. Disputes) Transition to Operations Asset Management & Optimisation We are looking for Director & Senior Directors to join a high performing Advisory team with locations being in Brisbane Perth Sydney and Melbourne. Role & Responsibilities: Advise clients on value improvement of portfolios of capital projects and operating assets contributing to timely and high-quality outcomes. Collaborate with cross-functional teams across A&M in Australia and globally. Lead consulting engagements on a day-to-day basis working alongside Managing Directors and Senior Advisors Lead teams to work through problem solving data analysis to derive critical insights Contribute to client origination and business development activities - client proposals and client pitches Contribute to firm-building activities around people & culture thought leadership and inclusive diversity Qualifications: Bachelor/master's degree in engineering or related field with supplementary qualification in business economics and commerce. MBA qualifications would be highly regarded Combination of management consulting / infrastructure advisory and real-world industry experience across asset-intensive sectors. Strong business acumen interpersonal executive level communication and facilitation skills. Self-starters who can thrive in fast-paced highly entrepreneurial environments Team players who collaborate seamlessly across practices and geographies Willing to travel across geographies

Description About Alvarez & Marsal Alvarez & Marsal (A&M) is a global consulting firm with over 10000 entrepreneurial action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity Quality Objectivity Fun Personal Reward and Inclusive Diversity-are why our people love working at A&M. Our Infrastructure & Capital Projects Practice Our Global Infrastructure & Capital Projects practice comprising of over 1000 specialised consultants is growing rapidly in Australia to serve the burgeoning demand across Energy Transport Mining & Metals Utilities and Social Infrastructure. We combine strategic and operational expertise with a deep technical knowledge to support developers sponsors lenders and operators to drive value improvements across the end-to-end infrastructure life-cycle covering: Capital Strategy Capital Efficiency & Portfolio Value Creation Deal Advisory & Due-Diligence Project Development / Business Case Procurement Advisory Project Delivery & Construction Advisory (incl. Disputes) Transition to Operations Asset Management & Optimisation We are looking for Director & Senior Directors to join a high performing Advisory team with locations being in Brisbane Perth Sydney and Melbourne. Role & Responsibilities: Advise clients on value improvement of portfolios of capital projects and operating assets contributing to timely and high-quality outcomes. Collaborate with cross-functional teams across A&M in Australia and globally. Lead consulting engagements on a day-to-day basis working alongside Managing Directors and Senior Advisors Lead teams to work through problem solving data analysis to derive critical insights Contribute to client origination and business development activities - client proposals and client pitches Contribute to firm-building activities around people & culture thought leadership and inclusive diversity Qualifications: Bachelor/master's degree in engineering or related field with supplementary qualification in business economics and commerce. MBA qualifications would be highly regarded Combination of management consulting / infrastructure advisory and real-world industry experience across asset-intensive sectors. Strong business acumen interpersonal executive level communication and facilitation skills. Self-starters who can thrive in fast-paced highly entrepreneurial environments Team players who collaborate seamlessly across practices and geographies Willing to travel across geographies

Description About Alvarez & Marsal Alvarez & Marsal (A&M) is a global consulting firm with over 10000 entrepreneurial action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity Quality Objectivity Fun Personal Reward and Inclusive Diversity-are why our people love working at A&M. Our Infrastructure & Capital Projects Practice Our Global Infrastructure & Capital Projects practice comprising of over 1000 specialised consultants is growing rapidly in Australia to serve the burgeoning demand across Energy Transport Mining & Metals Utilities and Social Infrastructure. We combine strategic and operational expertise with a deep technical knowledge to support developers sponsors lenders and operators to drive value improvements across the end-to-end infrastructure life-cycle covering: Capital Strategy Capital Efficiency & Portfolio Value Creation Deal Advisory & Due-Diligence Project Development / Business Case Procurement Advisory Project Delivery & Construction Advisory (incl. Disputes) Transition to Operations Asset Management & Optimisation We are looking for Director & Senior Directors to join a high performing Advisory team with locations being in Brisbane Perth Sydney and Melbourne. Role & Responsibilities: Advise clients on value improvement of portfolios of capital projects and operating assets contributing to timely and high-quality outcomes. Collaborate with cross-functional teams across A&M in Australia and globally. Lead consulting engagements on a day-to-day basis working alongside Managing Directors and Senior Advisors Lead teams to work through problem solving data analysis to derive critical insights Contribute to client origination and business development activities - client proposals and client pitches Contribute to firm-building activities around people & culture thought leadership and inclusive diversity Qualifications: Bachelor/master's degree in engineering or related field with supplementary qualification in business economics and commerce. MBA qualifications would be highly regarded Combination of management consulting / infrastructure advisory and real-world industry experience across asset-intensive sectors. Strong business acumen interpersonal executive level communication and facilitation skills. Self-starters who can thrive in fast-paced highly entrepreneurial environments Team players who collaborate seamlessly across practices and geographies Willing to travel across geographies

Location Australia Remote Employment Type Full time Department Revenue ABOUT THE TEAM This is a unique opportunity to be the first Renewal Manager in the APAC region for Mural. This role will join the existing amazing APAC pod and focus on managing the renewal process of our existing clients in the region and will be an integral part of how we continue to expand and grow the Mural and LUMA presence in the APAC region. YOUR MISSION The Renewal Manager will play a crucial role in managing customer relationships and ensuring the timely renewal of subscriptions. This position requires a highly organized and customer-focused individual who can effectively communicate with clients understand their needs and work collaboratively with internal teams to drive renewal success. WHAT YOU'LL DO Manage and oversee the renewal process for existing customers ensuring timely and accurate renewals Proactively engage with customers prior to contract expiration to discuss renewal options and address any concerns Prepare and present renewal proposals and agreements Maximize customer retention ensuring customers are on the right pricing packaging and service model Provide exceptional customer service and support addressing any issues or questions related to renewals Act as a liaison between customers and internal teams to resolve any issues that may impact renewal decisions Maintain accurate records of renewal activities customer interactions and contract details in the CRM system Provide regular reports on renewal status renewal rates and potential risks to management Accurately forecasting renewal performance on a monthly quarterly and annual basis Work closely with the customer success sales and finance teams to ensure alignment and a seamless renewal process Participate in team meetings and contribute to the development of strategies to improve customer retention and satisfaction WHAT YOU'LL BRING 3+ years of experience in a customer-facing role preferably in a SaaS or technology environment Proven track record of managing customer renewals and achieving high renewal rates Excellent communication and interpersonal skills with the ability to build strong customer relationships and internal partnerships Comfort using AI tools to enhance workflows efficiency or decision-making Strong organizational skills and attention to detail Proficiency in CRM software (Salesforce) and Microsoft Office Suite Ability to work independently and as part of a team in a fast-paced environment Problem-solving mindset with a proactive approach to addressing customer needs An intrinsic love of learning and demonstrating best practices of new technology An ability and willingness to work in a remote environment Equal Opportunity We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Metals industry Hybrid role: Technical Support & Account Management Work for a global industry leader and be based in Whyalla South Australia Ready to take on a dynamic role that blends hands-on technical servicing with strategic account management? Join Solenis as a Key Account Manager and make a real impact in the Metals industry. About the Role As a Key Account Manager you will take ownership of your assigned accounts ensuring business growth and client satisfaction. Reporting to the Area Manager you will be responsible for key account management plus technical on-site servicing for the integrated Steel mill. Working closely with onsite personnel you will focus on providing site services to the Steel Mill and also support SIMEC Iron ore mine sites in Whyalla in South Australia. You will ensure account security and retention by implementing professional account management processes and executing the account service plan. The position is also responsible for growing applications and profitability at existing accounts and supporting value improvement projects. Key Responsibilities Management and Implementation of Contracted Services - overseeing the delivery and execution of all services as outlined in client contracts ensuring they are completed on time within scope and to the expected standards. Safety Compliance - ensuring that all operations adhere to local and international health and safety regulations. This involves establishing robust safety protocols conducting regular audits and risk assessments and fostering a strong safety culture across the organization. High-Level Reporting - providing strategic and operational updates to senior management and key stakeholders. The role requires the ability to analyze trends identify risks or opportunities and communicate insights that support informed decision-making. Commercial Management of the Business Area - managing the financial performance of the designated business area including budgeting forecasting and cost control. The role involves monitoring profitability identifying opportunities for growth or efficiency negotiating contract terms and ensuring that revenue and margin targets are consistently met. About You We are looking for a hands-on adaptable professional who thrives in both technical and commercial settings. You’ll need: Proven Account Management experience within the Process or Primary Metals Industry Strong commitment to safe work practices with the ability to identify and manage hazards Technical experience with boilers cooling towers and laboratory analysis A self-starter who can manage and prioritise their own workload with minimal supervision Comfortable performing repetitive tasks as required with consistent attention to detail Excellent verbal communication skills and the ability to liaise effectively with customers Willingness and ability to travel as part of the role Possession of a current driver’s license Preferably based in Whyalla South Australia or willing to relocate nearby A degree in Chemistry or Science would be highly regarded About Solenis Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries including consumer industrial institutional food and beverage and pool and spa water markets. The company’s product portfolio includes a broad array of water treatment chemistries process aids functional additives and cleaners and disinfectants as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies enhance product quality protect plant assets minimize environmental impact and create cleaner and safer environments. Headquartered in Wilmington Delaware the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16100 professionals in 130 countries across six continents. Solenis is a 2024 Best Managed Company. For more information about Solenis please visit www.solenis.com Why join Solenis? At Solenis we understand that our greatest asset is our people and we invest in your success. You will enjoy a base salary plus competitive sales incentive plan be provided with a company vehicle mobile phone and laptop. Opportunities to access further learning and development and partake in global health and wellbeing initiatives. You will be joining a diverse workforce that is passionate about solving complex challenges. Ready to make a tangible impact? Apply today! Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Employer.

- Bachelor's degree in Engineering Construction Management or comparable field - 5+ years of experience as an Engineer Senior Construction Manager and other construction related disciplines. including project management real estate development architecture/design experience - Experience operating within at least two disciplines within the construction industry which could consist of General Contracting Owner’s Representation Commercial Development or Engineering and Design or similar. - Project management experience from due diligence and design phase through implementation and operation - Experience negotiating construction procurement and labor contracts - Experience working in an ambiguous environment and delivering results Global Engineering Services - Emerging Countries - Construction team supporting APAC and LATAM is looking for an experienced Construction Manager that will be a key part of the Australian Operations team. This includes responsibility for project managing new Fulfillment Center’s planning design and construction and the extension of existing facilities and any new sites. The Construction Manager will play an integral role in the development and implementation of the Australia and APAC facility network infrastructure with worldwide opportunities to engage in the Amazon network. This role will analyze and evaluate different facility scenarios and build-out designs. In addition this candidate has to support the standardization of the technical and facility related processes and systems. This opportunity combines construction engineering planning project management facilities management and contract management. It requires a person who can show proven ability in the planning and design and project management / control of new and the enhancement of existing facility buildings. The role will include upwards of 40% travel to all APAC locations. Key job responsibilities • Overseeing construction engineering planning and design for FC's and other new or expansion projects • Responsible for project support on new fulfillment network buildings and additional capacity requirements • Lead construction scope review and development with internal operational customers and facilitate engineering and design efforts on new and remodel projects • Prepare reports specifications technical analysis to fully define the design requirements equipment and services required on capacity expansion and remodel projects • Oversee and facilitate execution of ground up shell TI and engineering deployment for new facilities within the network • Provide technical direction concerning engineering design / AutoCAD building design layouts build details schedules and materials in accordance Amazon Specifications • Negotiate contracts with General Contractors and trade contractors and present formal documentation for approval when required • Ensure that contracts are fit for purpose cost effective and incorporate appropriate Service Level Agreements • Provide overall site management coordination planning specification of business proposals and coordination of subcontractors • Facilitate and team with others on due diligence evaluation of new opportunities • Partner with teams tasked with transition of base building management and oversight of all turnover documentation • Coach and guide all project teams (developers design engineers general contractors sub-contractors internal stakeholders) throughout the full project lifecycle • Ensure that contracted resources deliver work to meet duration and quality targets addressing and ensuring the correction of under-performance issues • Audit contractors to check that the skills and competences of contract labor are appropriate to need and they are fit to undertake the work on which they will be deployed • Inform contractors of projected changes in resource or work demand so that they can take appropriate action • Support contractors’ work and help them to achieve higher performance level • Oversee multiple projects in various locations simultaneously • Provide critical review of current design standards to identify value engineering and design enhancement opportunities to be considered by internal engineering and schematic design partners • Comprehensive budget tracking forecasting and management of assigned expansion remodel and new build projects • Review and guide internally requested changes for validity impact and ensure timely and cost sensitive incorporation once approved • Positive clear concise and transparent cross team communication for all aspects of project delivery A day in the life A day in the life of a Construction Manager is prioritizing internal Amazon Stakeholders and project requirements whilst ensuring Amazon specifications are being met. Traveling between projects ensuring General Contractors queries are being answered liaising between Consultants Authorities and world-wide Amazon teams to ensure the projects meet our customers needs. A fast pace environment Amazon moves quick and a Construction Manager ensures that this speed transfers into the project needs and communicates risks and mitigations effectively. About the team This role will have cross functional collaboration with the EU NA Brazil and Mexico. The team themselves are worldwide offering a wealth of knowledge and experience gained across thousands of projects of enormous scale. Building this network for our customers to improve the customer experience and logistic network. Master’s in Engineering or Construction Management Ability to effectively communicate Amazon requirements to various audiences (e.g. senior management peers public officials vendors etc.) Spanish French Polish Arabic Portuguese Turkish Afrikaans and Zulu are considered preferred qualifications. Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

We’re hiring a Lead Manager to make calls follow up with leads and book appointments for our acquisitions team. This is a remote commission-only position. Pay: $250 per appointment that results in a signed contract Paid every 14 days (1st/14th) What You’ll Do: Make 100+ calls a day Book 5 appointments a day Follow up with leads consistently Update appointments on our calendar and in Discord Must Have: Strong phone and communication skills Reliable phone and internet Organized dependable and coachable Sales cold calling or lead management experience preferred Not hourly pay. Commission-only. If you’re ready to hustle and get paid for what you close — apply now! Compensation: $250 per apt set that closes Responsibilities: Make 100+ outbound calls daily Book 5 qualified appointments per day Maintain 2 hours of daily talk time Call new leads within 2 minutes during business hours Schedule appointments on the team calendar and post confirmations in Discord Keep a 50%+ appointment show-up rate Follow up with: Uncontacted leads 3x/day Appointment no-shows 3x/day Long-term leads every 2 weeks Qualifications: Track record of excellent communication skills and interpersonal skills Applicants must have a high school diploma Bachelor’s degree preferred 2+ years experience setting appointments in residential real estate About Company Brian Buys Homes is a trusted real estate company dedicated to solving property challenges with speed and simplicity. We provide homeowners with quick fair offers for their houses offering flexible solutions tailored to their needs. Specializing in buy-and-hold investments fix-and-flip projects and wholesale transactions we bring expertise and efficiency to every deal. Our goal is to make the selling process seamless helping sellers move forward with confidence and ease.

About Hearth Hearth exists because 50-80% of small businesses in the trades (Roofers Plumbers etc.) fail within their first five years. Our mission is to change that forever and empower small business contractors to build and grow successful companies. In the last few years we’ve built an all-in-one platform that helps SMBs grow sales protect profits and save time. With over 10000 customers Hearth is a vertical SaaS platform powered by a financial services layer that is currently powering billions in home improvement projects. We are growing profitable in our base case and are working to disrupt a fragmented underserved $600B market. Backed by the same investors as SpaceX Stripe Palantir Airbnb Rippling Affirm Brex and OpenAI (Founders Fund 8VC Human Capital) we aim to protect small business entrepreneurship in America redefine what is possible in running a trades business in today’s rapidly changing world and bring forth a future where every small business owner in the trades can succeed despite not having a fancy pedigree special connections or access to deep pockets. The Opportunity - We are seeking a highly motivated and results-driven CSM to join our team. As a Customer Success Manager you will play a crucial role in ensuring the success and satisfaction of our customers during their initial onboarding journey as well as the renewal of those accounts. Your primary focus will be on engaging with customers within their first 60 days guiding them through the onboarding process addressing challenges and assisting them in achieving their goals using our platform. The ideal candidate will have a background in sales and will have the mindset to coach and create a business partnership with the accounts in their book of business. The CSM will work closely with customers to foster strong relationships drive adoption and contribute to overall customer retention and be a consultant to our customers. What You’ll Do: - Reach out proactively to customers within their first day as a customer to understand their needs challenges and objectives. Drive customer activation by guiding them through each benchmark of the onboarding journey including the 30 day checklist. Provide personalized support and guidance to customers on-the-fly adapting to their unique circumstances and requirements. Troubleshoot issues and challenges faced by customers collaborating with relevant teams to ensure timely resolution. Motivate and encourage customers to stay committed to the onboarding process fostering a sense of achievement and progress (complete the checklist and engage with the platform) Share best practices and strategies with customers to help them achieve success with our platform. Identify opportunities for customers to enhance their utilization of the platform streamline internal processes and secure more job wins. Proactively prevent early customer churn by addressing concerns resolving issues and nurturing customer relationships. Collaborate closely with sales customer support and product teams to gather insights and contribute to the continuous improvement of the onboarding process. Maintain accurate and up-to-date records of ICP customer interactions and progress. Retain customers within your book of business for their next renewal date 1. Outreach and Engagement Achieve a daily target of 30+ outbound dials to connect with customers. Establish meaningful connections with customers through calls emails and other communication channels. Utilize Salesforce Sales Engagement to track and manage customer interactions ensuring consistent engagement and progress tracking. Touch at least 65 accounts per week 15 per day 2. Customer Onboarding Collaborate with customers to ensure they are on track to achieve their next onboarding benchmark within the first 60 days. Conduct OTF and scheduled onboarding calls and training sessions to guide customers through the platform's features benefits and best practices. Prepare customers for scheduled training sessions providing them with the necessary information and context to maximize the training's value while documenting the customer discovery for CES members. 3. Product Expertise Identify and recommend the appropriate platform products and features that align with each customer's needs and objectives. Disqualify customers from products that are not a suitable fit ensuring a tailored and effective onboarding experience. 4. Progress Monitoring Monitor customer progress through their onboarding journey using established benchmarks and metrics. Provide continuous support and motivation to customers ensuring they stay engaged and committed to the onboarding process. 5. Activation Metric Achievement Focus on guiding customers towards achieving the activation metric which signifies a deep integration and consistent usage of the platform. Motivate customers to adopt the platform as a regular part of their workflow to maximize its benefits if it suits their needs. 6. Problem-Solving and Solution Delivery Identify challenges and obstacles faced by customers and provide timely and effective solutions. Collaborate with relevant internal teams to address technical issues user concerns and other barriers to progress. 7. Relationship Building Cultivate strong relationships with customers by demonstrating empathy understanding their pain points and tailoring solutions to their specific needs. 8. Data Management and Reporting Maintain accurate and up-to-date records of customer interactions progress and outcomes in Salesforce and other relevant systems. Update key ICP insights through every customer interaction. 9. Continuous Improvement Share valuable insights and feedback from customer interactions with relevant teams to enhance the onboarding process platform usability and overall customer experience. Note: The CSM’s role is dynamic and requires adaptability to evolving customer needs and business goals. The responsibilities outlined above provide a comprehensive overview of the role's key functions. Who You Are: Previous background in sales with a proven ability to meet and exceed targets. Strong experience in customer success customer service or a related field with a demonstrated track record of building and maintaining customer relationships. Tenacious self-motivated and goal-oriented individual who thrives in a fast-paced environment with a proven ability to work independently and take ownership of tasks without constant supervision. Excellent communication and interpersonal skills with the ability to empathize with customers and understand their needs. Problem-solving mindset capable of addressing customer challenges and finding effective solutions. Passion for achieving exceptional results and a drive for overachieving targets. Strong organizational skills and attention to detail ensuring accurate tracking and reporting of customer interactions. Ability to adapt and pivot in response to customer feedback and evolving business needs. ### Our Core Values Truth. We value honesty and data. We seek to understand what is reality so we can effectively respond to it. Slope. Rate of change over time. We hire and reward based on a team member’s potential capacity and growth-mindset rather than a fancy resume. Mutual Benefit. The best outcomes happen when everyone wins - customers team members and the company. We seek to understand each other’s aspirations and create alignment to get there. Competitive Greatness. We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world rather than just a “job”. #### Location This a remote role based in Latin America #### Benefits Mission-driven values-based culture. Competitive pay. Unmatched opportunities to learn and develop front-row seat at a fast-growing tech startup #### More About Us Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age sexual orientation gender identity religion national origin citizenship marital status veteran status or disability status. We consider employment for qualified applicants with arrest and conviction records.

Role Overview: We are seeking an experienced and hands-on DevOps Manager to lead the design implementation and management of our infrastructure and deployment processes. You will oversee a team of engineers and collaborate closely with product development security and IT teams to ensure our systems are robust secure and scalable. This role is ideal for a strategic thinker who can blend leadership with technical expertise and is passionate about modern DevOps practices and cloud technologies. Key Responsibilities: Lead the DevOps Team: Manage and mentor a distributed team of DevOps engineers setting clear goals guiding career growth and fostering a high-performance culture. CI/CD Strategy & Oversight: Design refine and oversee CI/CD pipelines to enable efficient secure and reliable deployments across multiple environments. Infrastructure Governance: Establish infrastructure-as-code standards and manage cloud resources (primarily AWS and DigitalOcean) with cost optimization and scalability in mind. Security Leadership: Define and enforce security protocols across infrastructure components including firewalls IDS/IPS and proxy configurations. Cross-Functional Collaboration: Work closely with product development QA and IT teams to align infrastructure goals with company priorities. Containerization & Orchestration: Lead efforts in containerization using tools like Docker and Kubernetes to support agile deployment and scaling. Database & Systems Oversight: Supervise database operations including maintenance optimization and security ensuring high availability and performance. Monitoring & Incident Response: Implement monitoring tools and incident response strategies to proactively address system health and reliability. Process Improvement: Identify bottlenecks in the deployment lifecycle and implement process and tooling improvements. Documentation & Reporting: Ensure comprehensive documentation of systems and workflows report performance metrics and improvement plans to senior leadership. Required Skills and Qualifications: Bachelor’s degree in Computer Science IT or a related field (or equivalent experience). 5+ years of experience in DevOps or infrastructure roles with at least 2+ years in a leadership or managerial position. Proven expertise in CI/CD pipelines infrastructure automation and DevOps best practices. Strong background with cloud platforms (AWS DigitalOcean or similar). Solid understanding of containerization tools and orchestration platforms (e.g. Docker Kubernetes). Experience managing system and database performance security and uptime. Deep knowledge of network protocols infrastructure security and proxy configurations. Excellent problem-solving communication and leadership skills. Relevant certifications (e.g. AWS DevOps Engineer Kubernetes Administrator) are a plus. What we offer: Professional Growth Opportunities Ambitious goals and interesting projects Regular & transparent performance review and feedback process Compensation for self-development Possibility for both vertical or horizontal growth (in case you want to try a different path). Benefits Program 18 working days of fully paid days off Help with individual entrepreneurs’ questions and accounting support Financial support and additional days off for various occasions (e.g. marriage childbirth etc.) Regular company updates from the CEO (Friday letter). Comfortable Working Conditions Flexible working hours Provision of required equipment Remote working model. Job Types: Full-time Permanent Work Location: Remote