Remote United Kingdom
Work Schedule Standard (Mon-Fri)Environmental Conditions OfficeJob Description This position will drive the adoption of Cryo-Electron Microscopy in Pharma developing and implementing both long-term profitable growth within the Life Sciences Business and short-term annual operating plan commitments. The role builds strategic portfolio options over a 5-year horizon identifies current and future Pharma market requirements evaluates the competitive landscape and develops strategies to accelerate penetration into the Pharma market and rapidly grow the customer base. As Senior Director / General Manager Pharma EM this leader will have broad general management accountability for the Pharma segment including strategy portfolio direction innovation roadmap market expansion commercialization customer adoption and business performance. The role requires strong P&L orientation and close collaboration across R&D Sales Operations Marketing Business Development and other cross-functional partners to deliver growth margin revenue bookings customer satisfaction and market share objectives. How you will make an impact At Thermo Fisher Scientific our Mission is to enable our customers to make the world healthier cleaner and safer. As Sr. Director / General Manager Pharma Segment you will lead the global growth strategy for Electron Microscopy in the pharmaceutical market. You will help pharmaceutical innovators harness some of the world’s most advanced imaging and analytical technologies to better understand biological structures drug targets and therapeutic mechanisms. Building on our position in drug discovery you will identify and develop new opportunities across the pharmaceutical value chain including formulation process development and manufacturing. By enabling deeper scientific insight better development decisions and more robust pharmaceutical processes your work will ultimately help customers accelerate the development and delivery of more effective therapies to patients around the world. Working across a global highly matrixed organization you will mobilize commercial product and technical teams around a shared strategy and build the Pharma segment into a high-growth business. Key Responsibilities - Define and execute the global Pharma growth strategy for Electron Microscopy translating market trends customer insights and emerging opportunities into clear priorities initiatives and measurable business outcomes. Own the growth agenda and business results for the segment with strong P&L ownership setting ambitious goals monitoring progress and making the strategic and commercial trade-offs required to drive sustainable revenue and profitability. Build deep relationships with leading pharmaceutical customers developing a strong understanding of their workflows decision processes and unmet needs and translating those insights into differentiated customer value propositions. Expand Electron Microscopy into new pharmaceutical applications building on our foundation in drug discovery to explore and develop opportunities in formulation process development manufacturing and other emerging workflows. Develop and execute effective go-to-market strategies for global pharmaceutical accounts working closely with regional commercial teams to accelerate adoption and strengthen our position in the market. Shape portfolio and product strategy based on customer and market requirements partnering across product management applications and other functions to support the development and commercialization of compelling solutions. Lead and inspire a distributed global team and broader matrix organization creating alignment around the strategy establishing clear priorities and enabling colleagues across functions and regions to execute effectively while promoting inclusion innovation and accountability. Champion a customer-first agile and continuously improving culture adapting strategies and priorities as customer needs market dynamics and technologies evolve while maintaining strong accountability for results. Qualifications - Deep understanding of the pharmaceutical industry and drug discovery process combined with insight into the challenges workflows and requirements associated with drug formulation and manufacturing. Demonstrated commercial and business leadership experience in pharma life sciences analytical instrumentation or a related technology-driven market with a track record of translating strategy into growth. Ability to build relationships with customers key opinion leaders and other business partners. Experience developing and executing go-to-market strategies ideally involving sophisticated capital equipment or technology solutions sold to large complex global pharmaceutical accounts. Strong customer and market orientation with demonstrated ability to uncover unmet customer needs understand purchasing and decision processes and convert market insight into commercial and portfolio strategies. Strong business and financial acumen with the ability to balance commercial and financial levers establish clear performance objectives and make informed trade-offs to achieve revenue and profitability goals. Experience in portfolio product or service management with the ability to connect customer requirements and market opportunities to product strategy development and commercialization priorities. Proven ability to lead through influence in a global matrix environment aligning distributed cross-functional teams around common priorities and driving execution across organizational boundaries. Strategic entrepreneurial and results-oriented leadership style with the agility to identify emerging opportunities move strategy into action and build a high-growth business in a dynamic technology environment. Compensation and Benefits The salary range estimated for this position based in is €148500.00–€247500.00. This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes A choice of national medical and dental plans and a national vision plan including health incentive programs Employee assistance and family support programs including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits please visit https//jobs.thermofisher.com/global/en/total-rewards
United States Remote
Lifted is the first talent country and contract-agnostic contingent workforce management solution giving enterprises a unified way to source contract manage and pay any type of contingent talent anywhere in the world. Today contingent work runs through fragmented systems and providers creating inefficiency compliance risks and limited visibility. We’re here to change that. By combining technology and global services into one seamless solution we help enterprises hire faster operate with confidence and gain live visibility across all external talent. One solution Global. Compliant. Seamless . Learn more at go-lifted.com and follow us on LinkedIn. The Lifted Sales team brings our contingent staffing solutions to large businesses. As an Enterprise Account Manager you will manage a portfolio of assigned customers develop new business from existing clients and actively seek expansion opportunities to grow overall client revenue. This is a quota-carrying role where you will make a visible impact within our growing organization. This is a true career opportunity with tremendous professional and financial upside. Your Responsibilities Demonstrate a strong business case through a consultative and value driven sales process and proven success in showcasing creativity in prospecting for new business within your portfolio. Meet and exceed your sales growth goals through forging relationships with key decision makers within target accounts with the end goal of securing new business and growing overall client revenue. Identify prioritize and track progress towards key account metrics and annual quota. Ability to demonstrate how you have established a set of smart goals on your largest opportunities and proven success on execution. Stay current on our clients' business industry and key objectives and challenges so that you can be a trusted ally in providing thought leadership Collaborate with internal teams to coordinate resources throughout the sales cycle including sales engineering program management customer care and product management Present to a wide audience of potential buyers including C-level and executive sponsors both in person and virtually What it takes to catch our eye Consistent achievement of sales goals working within a team-based selling motion. Excellent communication skills and a consultative approach to identifying problems and finding solutions A strong motivation to bring in new customers to maximize revenue 5+ years of industry expertise either in Contingent Workforce solutions Staffing IC AOR EOR MSP VMS Drive and willingness to exceed expectations with a strong work ethic Strategic and creative thinking that enables you to understand industry and customer trends and apply those insights to deliver business results An entrepreneurial spirit and creativity that sparks your capacity for building and growing business Ability to play well with members on your team through collaboration and sharing of learned insights Experience with salesforce.com DOMO and other CRM and reporting tools Lift Your Career. Shape the Future of Work. Our Mission Unify contingent work. Elevate how it gets done. This isn’t just a promise to clients it’s how we work at Lifted. Every feature we build every client interaction we have and every team decision we make is a chance to reduce fragmentation and set a new standard for efficiency quality and impact. We’re not just building technology we’re building the new standard for how enterprise companies engage talent. This is the right place for you if you are motivated by ambitious goals ready to do what it takes to win boldly curious in asking questions and exploring better ways forward and dedicated to following through on your commitments. You’ll thrive here if you raise the bar for yourself and others collaborate across teams and help others succeed so we can achieve our shared mission. This may not be the right place for you if you’re uncomfortable with constructive feedback prefer rigid structure shy away from high expectations and accountability or find it difficult to adapt in a fast-paced startup-like environment. We operate with the agility of a startup and the impact of a global enterprise. Our values — trust innovation curiosity excellence and ownership — guide how we work and fuel the culture we’re building together. And while our mission is big growth here is both company-wide and personal creating opportunities to learn fast take ownership and build a career that helps shape the future of work. We’re proud to offer benefits that go beyond the basics including comprehensive medical coverage for you and your family unlimited PTO a 401(k) plan with matching and 12 weeks of paid parental leave. Lifted is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information or other legally protected characteristics under federal state or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law including the California Fair Chance Act and local Fair Chance ordinances. The estimated base compensation pay range for this role is displayed below. Salary Range $74000 $120000 USD This position is also eligible for sales incentive compensation and when combined with the base compensation the estimated On-Target Earnings (OTE) for this position amount. OTE $123000 $200000 USD Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision.
United States Remote
Lifted is the first talent country and contract-agnostic contingent workforce management solution giving enterprises a unified way to source contract manage and pay any type of contingent talent anywhere in the world. Today contingent work runs through fragmented systems and providers creating inefficiency compliance risks and limited visibility. We’re here to change that. By combining technology and global services into one seamless solution we help enterprises hire faster operate with confidence and gain live visibility across all external talent. One solution Global. Compliant. Seamless . Learn more at go-lifted.com and follow us on LinkedIn We’re seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Lifted platform. This role is ideal for a strategic thinker with a proven track record in customer success retention and driving adoption in enterprise environments. Your Responsibilities Partner with our customers to achieve their Talent / Workforce and Business goals by driving adoption with Hiring Managers and ensuring they see value with the Lifted offerings Provide expert consultation and training on Workforce talent sourcing/management integrations (SSO HRIS etc) Lifted product configurations Lifted Talent network and best practices within the context of customer-appropriate workflows Build and execute on Customer Success Plans outlining customer approach to maximizing value of the Lifted offerings (ensure Healthy customers) Proactively build trusted relationships and maintain continuous engagement with Hiring Managers to drive increased adoption of Lifted offerings (expansion with existing users) including weekly monthly and QBR meetings with appropriate stakeholders Internally own retention and churn mitigation of existing spend including an internal Forecast and partner with Sales on the expansion/growth motion Actively participate in full Product feedback loop - provide thoughtful customer-driven product feedback to R&D teams and represent Product roadmap and vision to the customer Work closely with cross-functional partners like Sales Professional Services Talent Services Support Marketing Product Engineering Implementation Solution Architects User Research Exercise sound judgment customer-centricity and bias for action in resolving issues through effective and collaborative problem-solving appropriate escalations etc What it takes to catch our eye 3-5+ years of experience in Customer Success Account Management or Sales with direct responsibility for retention targets experience with large Enterprise customers Experience with consumption-based business models and HR tech Talent Acquisition Staffing VMS/MSP industries a plus Proven track record of meeting or exceeding retention goals and business KPIs commercial orientation and business acumen Demonstrated history of building enduring customer relationships with key stakeholders Strong consultative skills including effective discovery and creative problem solving Excellent communication skills experience leading client meetings QBRs product trainings Comfort with data-driven storytelling and leveraging data to provide effective recommendations Strong project management and time management skills - can stay organized and manage multiple projects simultaneously Effective collaboration with cross-functional teams in a matrix environment Strong sense of ownership bias for action and resilience - you are scrappy will roll up your sleeves and can make things happen Some travel to visit key customer stakeholders in person Lift Your Career. Shape the Future of Work. Our Mission Unify contingent work. Elevate how it gets done. This isn’t just a promise to clients it’s how we work at Lifted. Every feature we build every client interaction we have and every team decision we make is a chance to reduce fragmentation and set a new standard for efficiency quality and impact. We’re not just building technology we’re building the new standard for how enterprise companies engage talent. This is the right place for you if you are motivated by ambitious goals ready to do what it takes to win boldly curious in asking questions and exploring better ways forward and dedicated to following through on your commitments. You’ll thrive here if you raise the bar for yourself and others collaborate across teams and help others succeed so we can achieve our shared mission. This may not be the right place for you if you’re uncomfortable with constructive feedback prefer rigid structure shy away from high expectations and accountability or find it difficult to adapt in a fast-paced startup-like environment. We operate with the agility of a startup and the impact of a global enterprise. Our values — trust innovation curiosity excellence and ownership — guide how we work and fuel the culture we’re building together. And while our mission is big growth here is both company-wide and personal creating opportunities to learn fast take ownership and build a career that helps shape the future of work. We’re proud to offer benefits that go beyond the basics including comprehensive medical coverage for you and your family unlimited PTO a 401(k) plan with matching and 12 weeks of paid parental leave. Lifted is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information or other legally protected characteristics under federal state or local law. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law including the California Fair Chance Act and local Fair Chance ordinances. The estimated base compensation pay range for this role is displayed below. Salary Range $84000 $119000 USD This position is also eligible for sales incentive compensation and when combined with the base compensation the estimated On-Target Earnings (OTE) for this position amount. OTE $105000 $148750 USD Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision.
Remote
Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury Flex and Novo rely on Lithic's developer-friendly APIs direct network connections and flawless reconciliation to launch and scale card programs in weeks not years. We're building a future where access to better financial products materially improves people's lives free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision including Bessemer Venture Partners Index Ventures Spark Capital Stripes and Mastercard along with many others. We're a team of 170+ across 26 states and 7 countries headquartered in New York City. We are hiring a Senior Software Engineer for Lithic’s Card Authorization team which owns the real-time systems that make every card authorization decision correct reliable and fast. The team also owns related fraud tooling including Lithic’s Rules Engine and 3D Secure integration. You’ll own high-impact projects end-to-end solve distributed-systems problems at scale and help build the tools customers use to control fraud and payment risk. Job responsibilities Write reliable secure scalable code for Lithic’s real-time authorization and fraud-prevention systems with minimal tech debt Build customer-facing features such as rules improvements velocity controls 3DS flows fraud tooling and transaction monitoring. Own projects from planning to launch. Improve the reliability of systems in team’s scope and participate in the team on-call rotation Lead efforts to improve systems and processes within the team Qualifications 4+ years building production backend systems. Full stack experience is a plus. Experience in or desire to learn Rust ability to understand Lithic’s system written in other programming languages (Python Java) Interest and experience in leveraging AI tools to enhance productivity Ability to navigate ambiguity align diverse perspectives and drive toward practical solutions Experience or interest in payments fintech fraud prevention. Comfort with designing systems from scratch and owning the product development process end-to-end Strong written communication skills and experience working in a remote async-first team that’s spread across time zones The annual US salary range for this role is $160000 to $200000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications. This is a remote position. However candidates must be located in the United States Canada (Ontario or British Columbia) Netherlands Poland or Czech Republic. We do not offer visa sponsorship or assistance. Crack the code A hidden code is tucked into this application. Find it and enter it below to continue. 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 Benefits for Full-Time US Employees Unlimited PTO 12-weeks fully paid parental leave 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) Work From Anywhere work from anywhere in the world 4-weeks each year 3% cashback on card purchases with your complimentary Privacy.com employee account Health vision and dental insurance HSA Contribution Match 401(k) match Voluntary Life Insurance and STD/LTD NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days and you'll choose a third day that works for your schedule and team needs. In-office employees receive Commuter benefit Catered lunch every Tuesday and Thursday
Cambridge, MA or EU Remote
UI Product Designer About Us Proton is building the AI operating system for wholesale distribution embedded in the workflows that move nearly every physical product on the planet. Distribution is a $9 trillion industry running on software that has been stuck for decades. We unify CRM PIM eCommerce AI and Order & Quote Entry AI into one platform with one data layer and one AI brain so reps spend their time on customer relationships instead of data entry. We hire people with high agency and high urgency. Everyone here is a builder who owns problems end to end and ships AI-native software faster than anyone else in the category. The median Proton customer reports 3x profit return per dollar spent and an extra day of sales per rep per month. Hundreds of distributors run on Proton from family-owned shops to publicly-traded enterprises. We're backed by Felicis Ventures and Battery Ventures. The Role We're hiring a UI Product Designer to own how Proton looks and works. Reporting to the VP of Product you'll ship in a squad with PMs and engineers and you'll be in front of customers constantly watching reps use what you built and bringing back what you can only learn in person. Our product people know their users by name not through a research summary. Those users sit in one screen for eight hours a day and have spent their careers with software they merely tolerate. We want them to have something they'd choose fast modern a pleasure to use. That's the hard version of the job because most of the UI patterns you'd reach for by default were drawn for software that couldn't think. Ours can. Two things make this role different from a standard product design opening You're an AI-native designer not just a Figma operator. Everyone here uses Claude Code and similar agentic tools as a first-class collaborator. We expect concepts prototyped in real code put in front of people and iterated with heavy AI leverage. Prototype before you polish and make the calls AI can't. You set the craft bar. This hire decides how Proton looks and feels. Distribution software is famously grim and we intend to be the exception. You'll own the visual language and the design system across all four products. Location Cambridge MA (hybrid 3 days a week in Harvard Square) or remote in the EU. Level Product Designer through Senior Product Designer. Scope and autonomy change across that range. Compensation $80k – $100k base depending on experience plus bonus equity and full benefits. EU offers are benchmarked to local market. What You'll Do Prototype in code with Claude Code or Cursor to feel an interaction before we commit Own the design system components interactions documentation and the harder part getting every squad to use them. Define what AI looks like here. Nobody has settled patterns yet so you'll decide what it looks like when a rep trusts an agent and when they overrule one. Work inside our agentic scrum model. We don't run two-week sprints cadence follows what a team and its agents can ship and you'll help work out what design looks like in that. Get in front of customers constantly including onsite. Distributors work in warehouses and on sales floors and the best design calls come from standing next to a rep. Requirements Craft that is demonstrably yours. Command of typography layout color hierarchy and iconography with motion when it earns its place. You pull references from well outside software and your work looks like someone made it rather than assembled it. We are explicitly not hiring people who let AI make their taste decisions. AI amplifies taste it doesn't create it. Real end-to-end delivery. Shipped products real users real ownership alongside PM and engineering. Hands-on work not an LLM-generated portfolio. Daily hands-on use of AI in your practice. Claude Code Cursor or equivalent used to ship real work rather than generate comps. You can say concretely how you structure context and check what comes back. A portfolio. Products or features you took from concept to launch where you set the visual language yourself. We're most interested in a workflow you found trapped in a legacy system and reimagined what you kept what you threw out and how you got people to move. Systems thinking. You can author one beautiful screen and write the rules that let others make fifty consistent ones. You are curious enough to understand what's cheap to build and what isn't. Real agile experience and a pull toward customers. You've worked inside traditional scrum and know what those rituals were for. We've replaced it with an agentic scrum and knowing the original is what lets you help rebuild it. You'd also rather be in the room with a user than briefed about them. Big Plus Complex B2B enterprise or ERP-adjacent software with high-frequency users and workflows people can't opt out of. Agentic products and the patterns for trust correction and handoff between a person and an agent. Early-stage SaaS startups. Benefits Competitive salary + company stock options — we want you to feel like an owner. Flexible schedule with high autonomy. Unlimited PTO + 10 company-paid holidays. 12 weeks fully paid parental leave (primary and secondary including adoption and fostering). Annual company-paid offsites. Proton.ai participates in the E-Verify program Notice of E-Verify Participation Right to Work.
Europe
"Fullstack Software Engineer (AI-Native) About Us Proton is building the AI operating system for wholesale distribution embedded in the workflows that move nearly every physical product on the planet. Distribution is a $9 trillion industry and the software that runs it has been stuck in the past for decades — most tools create more work than they eliminate. We unify CRM PIM eCommerce AI and Order & Quote Entry AI into one platform with one data layer and one AI brain so reps spend their time deepening customer relationships not entering data. We hire people with high agency and high urgency. At Proton everyone is a builder who owns problems end to end and ships AI-native software faster than anyone else in the category. The median Proton customer reports 3x profit return per dollar spent an extra day of sales per rep per month and “the best ROI of any tech investment in 30 years.” Hundreds of leading distributors — from family-owned shops to publicly-traded enterprises across industrial HVAC electrical — run on Proton. We’re backed by Felicis Ventures (Twitch Shopify Opendoor) and Battery Ventures. If you want to build the systems that shape how trillions of dollars of physical goods move through the economy Proton is the place to do it. The Role We're hiring a Senior Fullstack Engineer to ship products end-to-end across our CRM platform for distributors. This is a generalist role any layer of the stack any type of work — frontend backend data integrations — wherever the user impact is. You'll work closely with PMs designers and other engineers to scope build and deploy features that distributors feel directly. Periodically you'll work directly with customers to support onboarding troubleshoot integrations and help distributors get the most out of the platform. You'll be the person who can sit with a customer's IT team understand how their ERP is configured and translate that into something Proton can work with. Expect occasional travel to customer sites a few times a year. Two things make this role different from a standard fullstack opening You're an AI-native operator not a code writer. Every engineer at Proton uses Claude Code (and other agentic dev tools) as a first-class collaborator. We expect features to be designed built reviewed tested and shipped with heavy AI leverage. You should already work this way — guiding agents structuring context validating output and making judgment calls AI can't. You're a generalist by default. We don't silo engineers into ""frontend only"" or ""backend only."" When a feature needs a Vue component a Python handler a Postgres migration an Airflow DAG and an ERP integration you're expected to handle all of it — with AI doing the typing and you doing the thinking. Location Remote Compensation $80k – $100k base salary depending on experience. Includes equity and full benefits. What You'll Do - Own end-to-end delivery of features — from refining tickets to deployment monitoring and iteration. - Operate AI coding agents (Claude Code and similar) at a high level scope work structure context run multiple agents in parallel where it makes sense and ship reviewed production-quality output. - Move fluidly across the stack — TypeScript/Vue on the frontend Python on the backend SQL and data modeling infra touchpoints. Pick up whatever the work needs. - Collaborate in a squad model with PMs designers and engineers participate in 2-week sprints standups refinements retros and code reviews. - Design schemas queries and APIs that hold up at scale — performance reliability and correctness are on you not on the agent. - Contribute to engineering practices better patterns better tooling better ways to use AI across the team. - Spend time with customers onsite a few times a year — distributors operate in warehouses and on sales floors and the best product calls come from being there in person. Requirements - 5+ years as a software engineer with real demonstrable fullstack delivery — production systems real users real ownership. Resume-level hands-on experience not LLM-generated portfolios. - Strong fundamentals. You understand what the code is doing and why. You can read a stack trace reason about a query plan debug a race condition and tell when an agent is wrong. We are explicitly not hiring ""vibe coders"" who depend on AI to compensate for missing fundamentals — AI amplifies seniority it doesn't replace it. - Daily hands-on use of agentic dev tools. Claude Code Cursor agent mode Codex or equivalent — used to ship real features not just autocomplete. You can talk concretely about how you structure prompts manage context parallelize agents and verify their output. - Generalist instinct. You're comfortable jumping between Vue Python SQL infra and integrations. You don't wait for someone else to take the layer you're ""not assigned to."" - Database and systems chops. You design efficient schemas and queries understand indexing and tradeoffs and can reason about distributed-system failure modes. - Startup mindset. Pragmatic fast biased to ship comfortable with ambiguity close to users. - Strong communication. You can explain technical decisions to PMs designers and customers — in writing and in person. - Ownership and judgment. You take features from idea to production and exercise good taste on what to build what to cut and when AI output isn't good enough. Big Plus - Experience building integrations with distribution ERPs (Epicor Eclipse P21 or similar) — ingesting orders products customers pricing reconciling messy real-world data. Bonus if you've done this in a customer-facing or implementation context. - Experience building or integrating with agentic products — MCP servers tool-using agents agent frameworks evals prompt/context engineering at the system level. - Prior experience at an early-stage SaaS startup. Benefits - Competitive salary + company stock options — we want you to feel like an owner. - Flexible schedule with high autonomy. - Unlimited PTO + 10 company-paid holidays. - 12 weeks fully paid parental leave (primary and secondary including adoption and fostering). - Annual company-paid offsites. Proton.ai participates in the E-Verify program Notice of E-Verify Participation Right to Work."
Remote
"Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury Flex and Novo rely on Lithic's developer-friendly APIs direct network connections and flawless reconciliation to launch and scale card programs in weeks not years. We're building a future where access to better financial products materially improves people's lives free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision including Bessemer Venture Partners Index Ventures Spark Capital Stripes and Mastercard along with many others. We're a team of 170+ across 26 states and 7 countries headquartered in New York City. We are hiring a Support Engineer to join our API Support team. This is a hands-on high-autonomy role. You'll own customer issues end-to-end triaging incoming tickets debugging production behavior across our authorizer and API surface reasoning through configuration and data flow and driving problems to resolution often without needing to hand anything off. You'll work across card lifecycle authorization decisioning webhooks account holder KYC disputes and the other configurable layers of our platform using internal tools Snowflake Grafana/Loki and AI-assisted workflows to move fast. When issues reveal deeper product gaps you'll partner with Engineering and Product to surface patterns and get problems resolved upstream. You will also partner with Solutions and Product Delivery to ensure that we deliver clear timely and charming customer communications. Your judgment directly shapes customer trust product reliability and our ability to scale the Support function without scaling headcount linearly with ticket volume. Lithic is the card-issuing and payments platform powering some of the most ambitious fintechs and embedded-finance programs in the market. Our customers build on our APIs to issue cards move money and run card programs at scale which means the questions that reach us are rarely ""where's the button?"" They're ""why did this authorization decline at 342am ET?"" ""why is this webhook firing twice?"" ""is this dispute eligible under Reg E?"" ""what's the latency on our tokenization endpoint right now?"" Customers don't remember when things work. They remember when things break how fast we fix them and whether we took the time to set things right. As a Support Engineer at Lithic you're the person who makes that moment go well. What You'll Do Own support tickets from first response through confirmed resolution. No tossing them over the fence. Debug independently by tracing system state API logs authorizer decisions webhook delivery and data flow across production. Diagnose issues spanning card issuance authorization decisioning transactions and settlement webhooks account holder KYC disputes and other configurable behaviors of the Lithic platform. A typical investigation might involve querying Snowflake to trace a transaction's lifecycle checking Grafana dashboards for latency anomalies pulling up the customer's integration in Retool and documenting the resolution in The Vault Use internal tooling Snowflake/dbt marts Grafana/Loki and AI-assisted workflows (Claude Code internal agents) to investigate and resolve issues efficiently. Maintain high operational rigor in triage prioritization SLA adherence and customer communication. Surface recurring failure patterns that inform product and engineering improvements. Drive permanent fixes not just one-off resolutions. Contribute to The Vault (our Notion KCS knowledge base). Write the article you wished existed when you picked up the ticket. Create and update internal tooling using Metabase Retool Grafana and Snowflake. What You'll Bring 3+ years in a technical execution-heavy role Support Engineer Solutions Engineer Implementation Engineer TAM or similar. Ideally in fintech payments or developer-platform B2B SaaS. Strong debugging instincts and comfort operating in production environments where you won't always have a playbook. Comfortable with using and debugging REST API calls webhooks and configuration-driven systems. You are familiar with OpenAPI specs JSON payloads and can work through issues with HTTP calls fluently. SQL chops. You can independently write a query against a data warehouse (we use Snowflake + dbt) to answer a customer question without needing to ping a data analyst. Ability to reason through complex system behavior from first principles not just follow runbooks. Clear direct written communication internally and customer facing. You explain what happened why and what you did about it without hedging or jargon. A strong bias toward ownership. You'd rather solve the problem than route the ticket. Comfortable using AI tools like (LLMs and coding assistants like Claude Code or Cursor) as a part of your daily workflow. Experience working in ticketing systems (Zendesk Jira or equivalent) Strong sense of ownership and ability to work independently in a remote environment The annual US salary range for this role is $100000 - $140000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications. This is a remote position. However candidates must be located in the United States Canada (Ontario or British Columbia) Netherlands Poland or Czech Republic. We do not offer visa sponsorship or assistance. Crack the code A hidden code is tucked into this application. Find it and enter it below to continue. 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 Benefits for Full-Time US Employees Unlimited PTO 12-weeks fully paid parental leave 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) Work From Anywhere work from anywhere in the world 4-weeks each year 3% cashback on card purchases with your complimentary Privacy.com employee account Health vision and dental insurance HSA Contribution Match 401(k) match Voluntary Life Insurance and STD/LTD NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days and you'll choose a third day that works for your schedule and team needs. In-office employees receive Commuter benefit Catered lunch every Tuesday and Thursday"
New York, New York, United States San Francisco
"Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury Flex and Novo rely on Lithic's developer-friendly APIs direct network connections and flawless reconciliation to launch and scale card programs in weeks not years. We're building a future where access to better financial products materially improves people's lives free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision including Bessemer Venture Partners Index Ventures Spark Capital Stripes and Mastercard along with many others. We're a team of 170+ across 26 states and 7 countries headquartered in New York City. Lithic is hiring a Solutions Engineer to design and deliver technical product solutions that meet customer needs and highlight the value of our platform. In this role you'll be the technical and strategic bridge between Lithic and our clients. You'll own complex client relationships from pre-sale through implementation helping partners design integrations navigate the Lithic platform and unlock the full potential of card issuing infrastructure. This is a high-impact highly visible role that requires equal parts technical credibility client empathy and cross-functional influence. You’ll be responsible to collaborate with internal teams to develop tailored solutions that clearly demonstrate the benefits of working with Lithic. If you’re passionate about technology problem-solving and creating exceptional customer experiences this role is for you. What You'll Do Client Engagement Serve as a trusted technical advisor to a portfolio of strategic clients from early-stage fintechs to enterprise partners. Lead discovery conversations to understand client goals technical environments and program requirements. Translate complex client needs into concrete integration designs and implementation plans. Own client relationships through the full lifecycle scoping build launch and ongoing optimization. Technical Depth Develop deep expertise in Lithic's APIs card issuing workflows and platform capabilities. Guide clients through integration decisions including authorization flows transaction processing tokenization and card program configuration. Review client implementations and proactively identify risks gaps or optimization opportunities. Serve as a credible technical voice in escalations and complex problem-solving scenarios. Cross-Functional Collaboration Partner closely with Account Executives to support pre-sales and shape solution proposals. Work with Product and Engineering to surface client feedback inform the roadmap and advocate for platform improvements. Collaborate with bank partners and compliance teams to ensure client programs meet regulatory and network requirements. Contribute to internal knowledge-sharing by documenting solutions building reusable frameworks and mentoring junior team members. What You'll Bring Proven experience in Solutions Consulting Sales Engineering Solutions Architecture or a similar customer-facing role focused on implementing SaaS or technology solutions. 3–5 years of experience in FinTech particularly in payments card issuance or financial services technologies. Strong understanding of APIs and complex technical concepts with the ability to translate them into clear actionable insights for customers. Excellent communication skills able to translate technical information into clear business language to different internal stakeholders. Strong presentation skills comfortable and confident presenting to external teams technical and non-technical stakeholders. Strong product sense concept explanation and technical acumen familiarity with APIs and technical concepts. A well-rounded contributor with strong product sense communication and storytelling skills. Low-ego collaborator who builds strong relationships internally and externally. Ability to thrive in a cross-functional environment collaborating with diverse stakeholders and subject matter experts to deliver impactful user-facing solutions. Experience working in a startup or fast-paced high-growth environment comfortable navigating ambiguity and driving results. The annual US salary range for this role is $170000 - $225000 plus equity. The range provided is the role’s On Target Earnings (""OTE"") range meaning that the range includes both the variable target and annual base salary for the role. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications. This is a hybrid position. Candidates must be located within a commutable distance to our NYC office in Soho. We do not offer visa sponsorship or assistance. Benefits for Full-Time US Employees Unlimited PTO 12-weeks fully paid parental leave 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) Work From Anywhere work from anywhere in the world 4-weeks each year 3% cashback on card purchases with your complimentary Privacy.com employee account Health vision and dental insurance HSA Contribution Match 401(k) match Voluntary Life Insurance and STD/LTD NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days and you'll choose a third day that works for your schedule and team needs. In-office employees receive Commuter benefit Catered lunch every Tuesday and Thursday"
Remote
Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury Flex and Novo rely on Lithic's developer-friendly APIs direct network connections and flawless reconciliation to launch and scale card programs in weeks not years. We're building a future where access to better financial products materially improves people's lives free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision including Bessemer Venture Partners Index Ventures Spark Capital Stripes and Mastercard along with many others. We're a team of 170+ across 26 states and 7 countries headquartered in New York City. We are hiring for our Treasury team Software Engineers at various levels (II and Senior) who are curious and willing to dive deep and understand our technology and domain in order to solve interesting and hard problems. The Treasury team maintains and builds the backend services that manage the flow of funds between Lithic and third parties. This includes our ledger ACH and wire infrastructure and associated reconciliation. The systems we maintain have high standards of reliability and correctness. You will become an expert in the card payments space. The Treasury team primarily uses Python for their tech stack. The Treasury team builds the mission-critical backend services that orchestrate the flow of funds between Lithic and external financial institutions. This includes engineering our core ledger ACH and wire infrastructure and high-precision reconciliation systems. As we handle the movement of money we build our systems to the highest standards of reliability and correctness. Our team operates with a high degree of autonomy we have direct control over what we build and the technical direction we take. Prior fintech experience is not required. You will gain deep expertise in the global payments ecosystem while working with a modern cloud-native stack primarily utilizing AWS (DynamoDB Kinesis Lambda Step Functions etc.) and Python. What You'll Do Own initiatives from planning to launch keeping stakeholders informed and aligned while maintaining a high bar for quality. Own your learning of business domains and technical stacks to build a comprehensive mental model of the Treasury ecosystem and how money moves—while the team helps you get there. Improve system resilience and ensure high reliability and correctness for Lithic’s ledger and orchestrated funds flows. [Senior] Lead the architectural direction and solve our most complex technical challenges ensuring our systems scale gracefully as we grow. What You Bring Business and technical curiosity You have a natural drive to peel back layers of a system until you understand the root cause of a problem and how it impacts the broader financial ecosystem. A structured approach to learning You demonstrate a growth mindset centered on building complete mental models of complex systems. Autonomy and urgency You have high agency and thrive in an environment where you are given a problem space rather than a list of tasks moving with purpose to deliver high-quality solutions. [Senior] Experience building distributed systems You have the technical judgment required to design and scale high-stakes infrastructure where reliability and correctness are foundational. The annual US salary range for this role is $160000 - $200000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications. This is a remote position. However candidates must be located in the United States Canada (Ontario or British Columbia) Netherlands Poland or Czech Republic. We do not offer visa sponsorship or assistance. Crack the code A hidden code is tucked into this application. Find it and enter it below to continue. 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 Benefits for Full-Time US Employees Unlimited PTO 12-weeks fully paid parental leave 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) Work From Anywhere work from anywhere in the world 4-weeks each year 3% cashback on card purchases with your complimentary Privacy.com employee account Health vision and dental insurance HSA Contribution Match 401(k) match Voluntary Life Insurance and STD/LTD NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days and you'll choose a third day that works for your schedule and team needs. In-office employees receive Commuter benefit Catered lunch every Tuesday and Thursday
Remote United States
About Vibes At Vibes we're redefining how enterprise brands connect with their customers through mobile. Vibes helps marketing loyalty and customer experience professionals at the world's most respected brands create personal revenue-driving and long-term mobile engagement between consumers and the brands they love. Industry leaders like Chipotle Ulta and Polo Ralph Lauren use Vibes to activate and grow customer relationships with timely relevant high-volume mobile messaging at a global scale. Our intelligent mobile engagement platform enables marketers to seamlessly connect with their customers using a data-rich API-packed platform that beautifully optimizes and unifies their SMS MMS RCS and Mobile Wallet campaigns. Vibes has been recognized in 2026 as a Built In Best Hybrid Places to Work The Role We're looking for an Enterprise Account Executive who is equal parts relationship builder marketing expert and disciplined operator not a features-and-functions pitch person. We want someone who deeply understands the world of enterprise marketers the pressure they're under the fragmented tools they navigate the constant battle for consumer mindshare. Our ideal candidate is someone who shows up as a trusted advisor who genuinely helps them win. At Vibes that means selling at the forefront of mobile marketing innovation from high-volume SMS and MMS to RCS the next generation of rich conversational messaging and an AI-native platform that's changing how brands orchestrate personalized engagement at scale. You'll work with some of the most recognized consumer brands in the world. You'll build high-trust relationships quickly listen more than you talk and translate complex capabilities into clear business value helping prospects see not just what our platform does but what becomes possible when they use it. What You'll Do Build a disciplined pipeline through multi-channel outbound prospecting including social direct outreach events and referrals Lead enterprise sales cycles from first conversation through close with deal values exceeding $100K Develop and deliver value propositions tailored to each prospect's specific challenges and goals Translate technical capabilities including our carrier messaging infrastructure RCS features and APIs into clear business impact for marketing buyers Show up as a strong event presence approach new people confidently assess fit quickly and leave every interaction with a meaningful connection Keep HubSpot current and accurate with reliable forecasting timely follow-up and clean deal data Use AI tools to drive efficiency without sacrificing personalization or strategic thinking Build deep knowledge of target brand trends marketing priorities and buyer personas Consistently exceed individual weekly monthly and quarterly goals Travel to conferences and in-person meetings as needed up to 50% of the time Who You Are A Relationship Seller Not a Pitch Machine You build trust quickly and authentically prospects feel heard and understood in your presence You're high-empathy curious about people and genuinely focused on solving the right problem for each customer You read a room well at an event you can tell within minutes whether someone is a real opportunity or not and you invest accordingly You have a track record of relationship selling not transactional selling A Marketing Insider You understand how enterprise marketing teams operate including their goals pressures metrics and internal dynamics You can speak fluently about marketing orchestration mobile engagement and what it takes for a brand to win consumer mindshare at scale Martech customer success experience is a strong plus you know what keeps marketers up at night You connect capabilities to outcomes and make it easy for buyers to see the impact A Sharp Compelling Communicator You're an excellent active listener you hear what's said and what isn't and adjust your approach accordingly You're concise and on point you don't ramble or lose the thread You can tailor a pitch on the fly based on what you've heard and learned about the person in front of you Your written communication is creative engaging and purposeful An Operational Pro HubSpot is a tool you actually use not an afterthought You forecast accurately follow up reliably and know when to disqualify You use LinkedIn Sales Navigator AI-enabled tools and strong research skills to stay sharp and move fast You're data-driven you track what's working learn from what isn't and adjust AI-Forward and Human-First You use AI to drive volume and efficiency without letting it flatten your voice or replace your judgment You can speak credibly about how AI fits into your day-to-day workflow You've found the right blend of high-volume output high-quality execution and high-empathy personalization Fearless Resilient and Hungry You have a track record of overcoming real obstacles and bouncing back with a positive mindset You're action-oriented and self-directed you don't need external motivation to do excellent work You stay positive and steady in the face of challenges You're coachable have a genuine growth mindset and can talk honestly about mistakes and what you learned from them Requirements & Qualifications 5+ years of enterprise SaaS sales experience consistently meeting or exceeding quota martech experience required with a strong preference for candidates with QSR or retail technology backgrounds Demonstrated ability to lead and close complex enterprise sales cycles with deal values exceeding $100K Martech customer success experience is a meaningful plus Proven multi-channel prospecting skills you know how to open doors and keep them open Strong command of enterprise sales tools HubSpot (preferred) LinkedIn Sales Navigator AI-enabled productivity tools High emotional intelligence you read people well and adjust accordingly Willing and able to travel up to 50% of the time for conferences and in-person meetings Currently located in and authorized to work in the United States preferably in Chicago Our Core Values Respect Honesty and Integrity for All Stakeholders Always be Learning Relentless Focus on the Customer Never be Satisfied Create Value Seek Accountability and Ownership Compensation & Benefits The compensation range for this role is $120000 to $280000 including base salary and performance-based commissions. Final compensation will be determined by a candidate's relevant experience skills and certifications. Vibes offers a full benefits slate including competitive salaries equity options medical dental and vision coverage short- and long-term disability life insurance 12 paid holidays flexible vacation commuter benefits a 401(k) with match and paid parental leave. Equal Opportunity Employer Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. LI-Remote