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Engineering Manager, Pick and Pack
vtex
Brazil
ABOUT THE ROLE We are looking for an Engineering Manager with a strong technical background and proven people leadership experience to lead the Pick & Pack team – the tool that enables retailers to manage their fulfillment processes efficiently. This role combines technical direction and people management ensuring delivery of critical client flows stabilizing execution and driving team performance with clear accountability and continuous improvement. You will be responsible for supporting the team in defining the technical path enforcing high engineering standards ensuring deadlines are met and building and nurturing a strong resilient team. This is a global product with global impact serving enterprise customers in different regions and directly influencing operational excellence across multiple markets. WHO YOU ARE Strong background as an Engineering Manager in high-pressure contexts leading high-performing engineering teams and delivering impactful projects. Previous background as a Software Engineer with strong software architecture knowledge. Strong experience in complex technology environments such as high-scalability and distributed systems. Fluent English – as you will be leading a team that communicates in English and managing global stakeholders.   ABOUT VTEX VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach we empower brands distributors and retailers with unparalleled flexibility and comprehensive solutions enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2400 global B2C and B2B customers including Carrefour Colgate Motorola Sony Stanley Black & Decker and Whirlpool having 3400 active online stores across 43 countries (as of FY ended on December 31 2024).Founded in the year 2000 VTEX has a history of being unstoppable. Completely against the odds VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1300 employees scattered across 25 locations in 16 countries in Latin America North America Europe and Asia. For more information visit www.vtex.com.At VTEX you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually join us and we will be unstoppable together.Benefits Annual profit-sharing program and equity eligibility Health dental and life insurance with national coverage provided by VTEX Annual budget for professional development in Tech Language development incentive program (English Spanish Portuguese) Flexible meal allowance Extended parental leaves Child-care assistance Flexible work schedule and remote-first culture Financial assistance to build your work-from-home setup Wellness program Free shipping on 1000+ VTEX stores   #LI-Remote
38 min(s). ago
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Data Scientist (AI Agent Security and Observability)
vtex
Brazil
About the Role  As a Data Scientist you will join the AI Models team at Weni by VTEX a business unit of VTEX. You will be responsible for researching developing and improving machine learning models that power our conversational agents and multi-agent systems. You are driven by curiosity and impact transforming complex data into tangible improvements in user experience and product performance. What you will do Develop guardrail pipelines for generative models. Develop tests related to the safety and ethics of generative models. Research design and implement machine learning models to improve the performance of conversational agents and multi-agent systems. Analyze large datasets to extract insights that guide model improvements and product decisions. Work closely with engineers and product managers to bring AI models from prototype to production. Continuously evaluate model performance and iterate based on real-world usage and feedback. Perform exploratory data analysis (EDA) to uncover hidden structures anomalies and relationships in data informing hypothesis generation and experimental design for conversational AI systems.   Who you are Familiarity with guardrail concepts in generative models Familiarity with safety/ethics concepts in generative models Strong foundation in Statistics Proficiency in Python Experience using Git for code version control Hands-on practice with scikit-learn pandas and other data-related frameworks Knowledge of Deep Learning Experience with cloud services (AWS) for storage pipelines and deployment Monitoring of performance data drift and data quality in production Critical thinking curiosity and proactive problem-solving Clear communication (oral written and visual) and collaborative work style Familiarity with GenAI/LLMs (prompt engineering fine-tuning hallucination evaluation) Bachelor’s degree in Computer Science Engineering Statistics Mathematics or related fields     About VTEX VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach we empower brands distributors and retailers with unparalleled flexibility and comprehensive solutions enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2400 global B2C and B2B customers including Carrefour Colgate Motorola Sony Stanley Black & Decker and Whirlpool having 3400 active online stores across 43 countries (as of FY ended on December 31 2024). Founded in the year 2000 VTEX has a history of being unstoppable. Completely against the odds VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1300 employees scattered across 25 locations in 16 countries in Latin America North America Europe and Asia. For more information visit www.vtex.com. At VTEX you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually join us and we will be unstoppable together.   About Weni by VTEX Weni by VTEX is a business unit of VTEX dedicated to enterprise customer experience solutions powered by artificial intelligence designed for brands and retailers. With the Weni Platform we redefine sales and post-sales journeys through hyperautomation and the smart integration of data into conversational channels delivering faster more personalized and more efficient experiences for consumers.   Benefits Health dental and life insurance with national coverage provided by VTEX Language development incentive program (English Spanish Portuguese) Flexible meal allowance Extended parental leaves Flexible work schedule and remote-first culture Financial assistance to build your work-from-home setup Wellness program  
38 min(s). ago
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Customer Support Specialist (Tier 1)
diligentcorporation
Galway, Ireland
About Us Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.  At Diligent we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge but as an opportunity.  The future belongs to those who keep learning and we are building it together.  At Diligent you’re not just building the future - you’re an agent of positive change joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and FacebookShift Timing - 13:30pm - 21:00pm GMT Position Overview: We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support calls from our clients resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe. Key Responsibilities Interact with customers to provide and process information in response to inquiries concerns and requests about products and services Gather customer’s information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve technical and software issues involving internet connectivity login problems and more Research required information using available resources Follow standard processes and procedures  Identify and escalate priority issues per Client specifications  Redirect problems to appropriate resource Accurately process and record call transactions using a computer and designated CRM software Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business Organize ideas and communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers where necessary Stay current with system information changes and updates Required Experience/Skills 1-3 years’ experience of phone-based Software Application/Technical Support/Customer Service supporting end users Excellent communication skills with internal stakeholders Experience of phone-based Software Application/Technical Support or call center experience supporting end users Proven problem-solving skills and technical aptitude Working knowledge of Windows OS and other major operating systems Superb communication and customer handling skills Ability to think on your feet in a highly demanding and fast moving environment  What Diligent Offers You  Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programs to name a few We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney. Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.  Headquartered in New York Diligent has offices in Washington D.C.  London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney.   To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.   We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local laws. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at recruitment@diligent.com. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
46 min(s). ago
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Logistics Finance Business Partner
sharkninjaoperatingllc
Leeds, United Kingdom
About Us  SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600+ associates the company’s products are sold at key retailers online and offline and through distributors around the world.    Logistics Finance Business Partner   Leeds / Hybrid - 3 days per week from our office in Thorpe Park (LS15)   The Finance Business Partner will be responsible for supporting cross-functional teams and executive leadership as it relates to Supply Chain and Operational expenses. The primary focus of this role will be to support the annual budget and forecasting process as well as to report on financial status by comparing and analyzing actual results against budgets and forecasts. This position will assist in improving financial status through management and optimization of Supply Chain and Operational expenses and cross-functional implementation of financial processes as they relate to Supply Chain and Operational initiatives.  Here are some of the EXCITING things you’ll get to do:  Maximise business performance by working closely alongside challenging and influencing the Supply Chain and Operations Team Team.  Proactively work with the Supply Chain Team to identify analyse and exploit business opportunities (e.g. new product development cost saving opportunities) intervene on fundamental issues and provide financial leadership on strategic projects.  Drive the preparation of Supply Chain investment projects including relevant analysis of and advice on the investment that is applied for as well as execution of post-audits where relevant.  Support the business planning cycle of Supply Chain Strategic Action Plan the Annual Operational Plan and Latest Estimates including providing relevant challenge to Supply Chain VPs  Monitor actual cost development vs. Budget/LE and provide early warnings on deviations. Present results to the Supply Chain Team.  Ensure finance involvement in the S&OP process to secure a cross-functional Supply Chain perspective and alignment with the various Latest Estimates.  Monitor and develop insight on the quantitative and qualitative (financial and non-financial) performance of the Supply Chain function and communicate this insight through the preparation and delivery of streamlined reporting including commentary.  Establish and implement policies and processes within the Supply Chain Function to ensure the integrity of accounting records and financial information.   ATTRIBUTES & SKILLS :  Drive ambition and enthusiasm to deliver results and progress within the organisation  Ability to work in a fast-paced deadline driven environment  Resourceful well organized highly dependable efficient and detail oriented with ability to take ownership drive results and manage projects to completion  High energy level with ability to multitask and open to changing direction  Good organizational and coordination abilities and ability to multi-task  Excellent communication and interpersonal skills  Computer literacy: Excel Outlook Word ERP systems   #LI-HYBRID Our Culture At SharkNinja we don’t just raise the bar—we push past it every single day.  Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane you’ll be right at home. What We Offer We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join you’re not just part of a company—you’re part of an outrageously extraordinary community. Together we won’t just launch products—we’ll disrupt entire markets.   At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.  Learn more about us:   Life At SharkNinja  Outrageously Extraordinary    SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/  For candidates based in China please visit: https://sharkninja.com/candidate-privacy-notice/china/ For candidates based in Vietnam please visit: https://www.sharkninja.com/candidate-privacy-notice/vietnam/   We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at accommodations@sharkninja.com
3 hour(s) ago
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Leak Detection Specialist
Streamline Control
Calgary
"What We Do At Streamline we thrive on getting the most from technology investments by pairing visionary thinking with effective strategizing. Streamline Control was founded in 2011 and has over a decade of experience providing modern industrial control systems working with the Industrial Internet of Things (IIoT) and best-in-class operational technologies. We’ve come up with an industry-leading delivery methodology using IIoT solutions for the energy utility and manufacturing sectors. Who are Leak Detection Specialists? Streamline Leak Detection Specialists are highly talented and driven individuals who typically have skills and experience similar to the following: Show working knowledge of instrumentation and hydraulic principles Display 5+ years of experience with leak detection/hydraulic modeling/simulation software particularly RTTM and simulation technologies Show familiarity with leak detection and SCADA regulatory requirements in US and Canada Display a strong understanding of SCADA network infrastructure and security practices Have exceptional communication skills both verbal and written Display excellent analytical and problem-solving abilities Program proficiently in Python C# VB Fortran and SQL Show experience with multiple SCADA platforms (Ignition AVEVA etc.) Have legal authorization to work in Canada Synergi Pipeline Simulator certification preferred What to Expect as a Leak Detection Specialist As a Leak Detection Specialist you will be responsible for implementing maintaining and optimizing SCADA and leak detection technologies. The ideal candidate will combine strong technical expertise with practical problem-solving skills to deliver reliable solutions for our clients. Other job responsibilities look like: Design implement and maintain SCADA systems and leak detection applications Troubleshoot SCADA and leak detection issues communication infrastructure and server hardware Implement ""fit for purpose"" solutions that balance technical requirements with business constraints Provide occasional after-hours support Currently our employees are able to decide to work in a flexible hybrid environment. We're always on the lookout for skillful team members and would love to hear from you. Please respond to this posting with your resume and cover letter. Job Type: Full-time Pay: $70000.00-$125000.00 per year Benefits: Company events Dental care Extended health care Flexible schedule On-site childcare On-site gym Paid time off Vision care Wellness program Work from home Application question(s): Will you now or in the future require sponsorship for employment visa status? This role requires the candidate to be located in or near our office in Calgary AB Canada. Are you currently based in Calgary or able to commute? How many years of experience do you have working with SCADA systems Industrial Automation systems and Control systems? Work Location: Hybrid remote in Calgary AB T2P 3T1"
4 hour(s) ago
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Organizational Support Management IV
Astreya Partners
What this Job Entails: The Organizational Support Manager serves as a trusted advisor and strategic business partner to the leadership team playing a critical role in facilitating communication managing strategic initiatives and ensuring the smooth execution of the leadership team's vision across the organization. This role requires expertise in delivering metrics and reporting organizational skills attention to detail with the ability to lead cross-functional teams communicate effectively with stakeholders and drive projects to successful outcomes. In this role you will serve as a key liaison on the team fostering collaboration providing actionable insights to inform business decisions and driving results. Your ability to think strategically communicate effectively and manage multiple priorities will make you an invaluable asset to our team. Key Responsibilities Strategic Planning: Collaborate with the Director and senior leaders to develop and implement strategic plans goals and objectives that align with the organization's mission and vision Operational Efficiency: Identify opportunities to streamline processes eliminate inefficiencies and improve overall operational effectiveness Communication: Serve as a primary point of contact for internal and external stakeholders ensuring clear and effective communication of organizational priorities goals and progress Metrics & Reporting: Develop & maintain centralized dashboards and reports to track key performance indicators (KPIs) leveraging data analysis and visualization skills to inform decision-making and drive business outcomes Project Management: Oversee the planning execution and delivery of strategic projects and initiatives ensuring timely completion quality outcomes and alignment with organizational objectives Workforce Optimization: Support the growth and development of team members providing coaching mentoring and guidance to help them achieve their full potential Risk Management: Identify assess and mitigate risks that could impact the organization's ability to achieve its goals and objectives Required Skills & Qualifications Technical & Professional Skills Expert knowledge of project management methodologies (Agile Waterfall or hybrid) Proficiency with project management software (e.g. MS Project Smartsheet Jira) Strong analytical and problem-solving skills for complex project challenges Excellent written and verbal communication skills Proven experience in creating visual representations of data concepts or ideas Leadership & Interpersonal Skills Proven ability to lead cross-functional teams in a dynamic fast-paced environment Outstanding facilitation negotiation and conflict resolution abilities Demonstrated success in managing competing priorities deadlines and budgets Industry Experience 8+ years of experience in a leadership role preferably in a technology or operations environment Experience managing enterprise-level projects with multiple stakeholders and large budgets (e.g. $1M+) Familiarity with regulatory requirements and compliance standards relevant to the specific industry (e.g. GDPR for IT FDA for Healthcare) Education & Certifications Bachelor’s Degree in Business Administration Management Computer Science Engineering or a related field is required Master’s Degree in Business Administration (MBA) or a similar discipline is highly desirable Project Management Professional (PMP) or Certified Scrum Master (CSM) certification (or relevant certification) is strongly preferred Additional Requirements Ability to travel (up to 10–25%) to client sites or other company locations as needed Flexibility to work extended hours or weekends when project timelines require Strong commitment to fostering an inclusive supportive and collaborative work environment Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists hands and/or fingers Salary Range $92880.00 - $154800.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross) it does not include other forms of compensation which may or may not apply to this specific position namely performance-based bonuses benefits-related payments or other general incentives - none of which are guaranteed may be subject to specific eligibility requirements and are wholly within the discretion of Astreya to remit. Further the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective documented work-related considerations like education experience certifications licenses preferred qualifications among other factors. Astreya offers comprehensive benefits to all Regular Full-Time Employees including: Medical provided through Cigna (PPO HSA EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life Accidental Life Supplemental Life Insurance Short Term & Long Term Disability Critical Illness Critical Hospital and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date capped) Paid Time Off (accrued and prorated maximum of 120 hours annually) Paid Holidays Any other statutory leaves paid time or other fringe benefits required under state and federal law
4 hour(s) ago
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Project Manager Special Projects
Magil Construction
Saint Marys
Magil Construction is looking for a dynamic Project Manager to join our Special Projects team!! PROJECT MANAGER Reporting to the Special Projects Operation Manager this position is responsible for the success of projects under his/her leadership in directing the overall operations. This is an excellent opportunity to join a highly successful team in a demanding multi-project environment. RESPONSIBILITIES Plan direct and ensure the implementation of construction projects entrusted in them. Experience in pre-construction project management to turn key project finishing. Consult with the client and stakeholders to determine the specific controls to the project and ensure the quality of execution and avoid non-compliance that could delay the work Draft the contracts of consultants specialists and contractors Manage endorsements amendments and change orders Ensure the follow-up of the services rendered by the consultants (drawings specifications supervision or works acceptance of works) Participate in the site meetings of professionals and subcontractors Track project costs Manage change orders between professionals and subcontractors for cost estimation and work execution Manage and follow up with contractors of all activities related to the progress of work on the construction site Participate in the development and updating of the day to day schedule Participate in contract negotiations Prepare and follow up on technical questions in relation to plans and specifications Management of customer and subcontractor payment requests Management and review of shop drawings and samples Monitor the follow ups of “Conflict Detections” when the project is carried out in BIM Monitor and manage deficiencies Participate in the analysis of the bids with the estimation team if necessary Perform other duties as required Skills Knowledge Qualifications & Experience Bachelor’s degree in construction engineering civil engineering building engineering or holds a technology diploma in construction architecture or civil 6-7 years of relevant experience within a subtrade or General Contractor. Ability to follow and control budgets and progressive invoicing Proficiency in spreadsheets and project management software like Microsoft excel & Microsoft project Knowledge of Procore (an asset) Knowledge of the Ontario Construction Code Knowledge of the Human Rights Code and the Occupational Health and Safety Act LEED accreditation (an asset) Magil Construction values diversity and is proud to be an equal opportunity employer. We consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability. Job Type: Full-time Pay: $87000.00-$110000.00 per year Benefits: Casual dress Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking RRSP match Wellness program Work from home Experience: ICI Project Mangement: 1 year (preferred) Work Location: In person
4 hour(s) ago
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Digital Marketing and Web Content Specialist
CCTS-CPRST
Ottawa
Join Our Team as a Digital Marketing and Web Content Specialist! Job Type: Permanent Full-Time Expected Compensation: $ 70000 to $75000 per year + Excellent Benefits Role: New Position Are you ready to make a difference in the telecommunications landscape? At the Commission for Complaints for Telecom-television Services (CCTS) our goal is to provide impartial fair and effective complaint resolution services data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians and we need professionals like you to help us uphold our commitment to fairness and accountability. Why CCTS? At the CCTS we believe in the power of connection - both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company we are innovators and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment you have come to the right place! Your Role: We are looking for an experienced Digital Marketing and Web Content Specialist to join our Communications and Stakeholder Affairs team and play a pivotal role implementing the organization’s communications and public awareness activities. You have a solid understanding of web analytics SEO/SEM strategy social media advertising and web content creation. You are a data-driven creative thinker who can collect organize and interpret web data and audience profile information. You can use your technical skills and business understanding to synthesize data to generate useful insights and recommendations. You also excel at writing web-based materials to successfully foster online engagement with diverse target audiences. Reporting to the Manager Communications you will work closely with Stakeholder Affairs colleagues as well as other CCTS teams on various communications initiatives. Our Ideal Candidate: Are you ready to unleash your potential in this role? If you have an analytical mind where you find excitement in turning data into strategic recommendations you may find this role right up your alley. You can see large amounts of information and understand what story it’s telling. Further developing web content excites you as you work to optimize and enhance our digital marketing campaigns. If you are ready top help us elevate our digital marketing and web content this may be the right opportunity for you! Must-Have Magic: Minimum of 4-5 years’ experience in a digital communications or social media advertising role. Bachelor’s degree three-year diploma in marketing communications data administration or Interactive Media. Fluency in English with excellent written and oral communications skills is mandatory. French/English bilingualism is preferred. Strong ability to communicate clearly (both orally and in writing). A strong preference will be given to candidates with excellent writing skills in both French and English. Proficiency in Google Ads Google Analytics SEO tools and Content Management Systems Direct experience with social media data management (Facebook X LinkedIn YouTube Instagram Tik Tok. Reddit). Strong understanding of SEO/SEM social media email marketing and display advertising. Creative mindset with strong analytical and problem-solving skills. Ability to prioritize tasks manage workload and utilize time management techniques Proficient in MS Office suite (Word Excel PowerPoint) How to Apply: Are you ready to embark on an exciting journey?Be sure to polish your résumé and write a compelling cover letter to take advantage of this opportunity! Only candidates selected for an interview will be contacted. Your path to making a meaningful impact starts here. Accommodation: At CCTS we value an accessible and inclusive hiring process for all applicants including those with disabilities. If you need accommodations please let us know by emailing hr-rh@ccts-cprst.ca when you submit your application. We request at least one business day's notice before interviews or tests. Your comfort and accessibility are our priority and we aim to support all applicants in showcasing their talents. Commitment to Diversity Equity and Inclusion: At CCTS we are dedicated to building a diverse and equitable workforce that reflects the communities we serve. We believe diversity strengthens our organization and enhances our ability to meet the needs of those we support. We are committed to providing equal employment opportunities for all without discrimination based on race colour religion sex sexual orientation gender identity national origin disability or veteran status. We promote practices that celebrate the unique perspectives of everyone and invite applicants from all backgrounds to help us create a welcoming environment where all contributions are valued.- Joignez-vous à notre équipe en tant que spécialiste marketing numérique et contenu Web! Type d’emploi : poste permanent à temps plein Rémunération prévue : De 70 000 $ à 75 000 $ (selon l’expérience et les compétences) et d’excellents avantages sociaux Poste : Nouveau poste Êtes-vous prêt à faire une différence dans le domaine des télécommunications? À la Commission des plaintes relatives aux services de télécom-télévision (CPRST) nous avons pour objectif de fournir des services de règlement des plaintes des données et des renseignements impartiaux équitables et efficaces aux consommateurs et aux fournisseurs de services de télécommunications et de télévision. Le service que nous offrons aux Canadiens est gratuit et nous avons besoin de professionnels comme vous pour nous aider à respecter notre engagement envers l’équité et la responsabilisation. Pourquoi la CPRST? À la CPRST nous croyons au pouvoir de la connexion tant pour ce qui est des services que nous offrons que des talents que nous cultivons. Nous ne sommes pas seulement une société de résolution de différends nous sommes des innovateurs et des solutionneurs de problèmes qui se consacrent à assurer des expériences positives aux consommateurs et aux fournisseurs de services de télécommunications et de télévision. Si vous cherchez à faire une réelle différence dans la vie des gens et cela dans un environnement dynamique vous êtes au bon endroit! Votre rôle : Nous sommes à la recherche d’une personne expérimentée pour occuper le poste de spécialiste marketing numérique et contenu Web. Cette personne se joindra à notre équipe Affaires des intervenants et communications et jouera un rôle essentiel dans la mise en œuvre de nos activités de communication et de sensibilisation du public. Vous avez une solide compréhension de l’analyse Web de la stratégie relative au référencement naturel et au marketing de la recherche de la publicité dans les médias sociaux et de la création de contenu Web. Misant sur une approche fondée sur les données et faisant preuve de créativité vous êtes en mesure de recueillir d’organiser et d’interpréter des données Web et des renseignements sur le profil de l’auditoire. Vous pouvez utiliser vos compétences techniques et votre compréhension des affaires pour synthétiser des données afin de générer des idées et des recommandations utiles. Vous excellez également dans la rédaction de documents Web pour favoriser l’engagement en ligne auprès de divers publics cibles. Relevant du ou de la gestionnaire Communications vous travaillerez en étroite collaboration avec les membres de l’équipe Affaires des intervenants et d’autres équipes de la CPRST dans le cadre de diverses initiatives de communication. Notre candidate ou candidat idéal Vous voulez libérer votre plein potentiel dans ce poste? Si vous avez un esprit d’analyse et que vous êtes enthousiaste à l’idée de transformer les données en recommandations stratégiques ce rôle pourrait vous convenir parfaitement. Vous avez la capacité de prendre en compte de grandes quantités d’information et vous savez en interpréter la signification. De plus la création de contenu Web vous stimule tout autant que les tâches liées à l’optimisation et à l’amélioration de nos campagnes de marketing numérique. Si vous souhaitez nous aider à améliorer notre marketing numérique et notre contenu Web ce pourrait être la bonne occasion pour vous! L’indispensable : une touche de magie : Au moins quatre à cinq ans d’expérience dans un rôle lié aux communications numériques ou à la publicité dans les médias sociaux. Baccalauréat ou diplôme de trois ans en marketing communications administration des données ou médias interactifs. Maîtrise de l’anglais et excellentes aptitudes pour la communication orale et écrite obligatoire. Le bilinguisme (français et anglais) est un atout certain. Solides aptitudes pour la communication écrite et verbale. D’excellentes compétences en rédaction tant en français qu’en anglais constituent un atout important. Maîtrise de Google Ads Google Analytics des outils de référencement naturel et des systèmes de gestion de contenu. Expérience de travail directe en gestion des données sur les médias sociaux (Facebook X LinkedIn YouTube Instagram Tik Tok Reddit). Solide compréhension du référencement naturel et du marketing de la recherche des médias sociaux du marketing par courriel et de la publicité sur les sites Web. Esprit créatif et solides aptitudes pour l’analyse et la résolution de problèmes. Capacité à établir les priorités gérer la charge de travail et utiliser les techniques de gestion du temps. Maîtrise de la suite MS Office (Word Excel PowerPoint). Comment présenter une demande : Êtes-vous prêt à entreprendre ce voyage passionnant? Assurez-vous de peaufiner votre curriculum vitæ et rédigez une lettre de présentation convaincante pour profiter de cette occasion! Nous ne communiquerons qu’avec les candidats retenus pour participer à une entrevue. Votre cheminement visant à faire une réelle différence commence ici. Mesures d’adaptation : À la CPRST nous valorisons un processus d’embauche accessible et inclusif pour tous les candidats y compris les personnes handicapées. Si vous avez besoin de mesures d’adaptation veuillez nous en informer en envoyant un courriel à hr-rh@ccts-cprst.ca lorsque vous soumettrez votre demande. Nous demandons un préavis d’au moins un jour ouvrable avant les entrevues ou les tests. Votre confort et votre accessibilité sont notre priorité et nous voulons aider tous les candidats à mettre en valeur leurs talents. Engagement envers la diversité l’équité et l’inclusion À la CPRST nous nous engageons à bâtir une main-d’œuvre diversifiée et équitable qui reflète les collectivités que nous servons. Nous croyons que la diversité renforce notre organisation tout comme notre capacité à répondre aux besoins de ceux que nous appuyons. Nous nous engageons à offrir des possibilités d’emploi égales à tous sans discrimination fondée sur la race la couleur la religion le sexe l’orientation sexuelle l’identité de genre l’origine nationale le handicap ou le statut d’ancien combattant. Nous faisons la promotion de pratiques qui célèbrent les points de vue uniques de tous et invitons les candidats de tous horizons à créer un environnement accueillant où toutes les contributions sont valorisées. Job Type: Full-time Pay: $70000.00-$75000.00 per year Benefits: Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site gym Paid time off RRSP match Tuition reimbursement Vision care Wellness program Work from home Application question(s): Have you submitted your application on our company website via this link?: https://ccts-cprst.applytojobs.ca/communications/41394 Please note: You must apply through this link in order to be considered. Language: English (required) French (preferred) Work Location: Hybrid remote in Ottawa ON K1P 5H9
4 hour(s) ago
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Bilingual Coordinator, Customer Service (18 months contract)
Canon Canada
Saint-Laurent
Bilingual Coordinator Customer Service (18 months contract) - Hybrid Seeking a customer service expert! Can you juggle multiple platforms maintain data accuracy and delight customers with finesse? Join us as a Customer Service Coordinator and let's elevate service together. Are you in? As a Customer Service Coordinator you will be reporting to the Customer Service Supervisor and will be responsible for delivering exceptional service to both internal and external customers. This role involves maintaining accurate client accounts processing orders and providing extended customer support through various platforms.Key Responsibilities Provide outstanding service to clientele addressing inquiries and requests promptly and accurately. Respond to customer service and order requests efficiently. Create and maintain equipment accounts ensuring data integrity is following company policies Evaluate and address customer issues seeking resolution or escalating as necessary Monitor and report any system issues or inconsistencies within a queue. Process orders and maintain associated revenue records. Submit monthly reports summarizing key activities and outcomes. To Succeed You Will Need Bilingual French/English High school or equivalent diploma required A minimum of 1 year experience in a customer service role Proficiency in time management and multitasking to handle requests from diverse platforms. Ability to solve Customer issues through both telephone and online chat. Intermediate skills in analyzing customer issues and interpreting contract clauses. Basic computer/technical skills in Excel PowerPoint and equipment operation. Why Join? HYBRID WORK We offer a Hybrid work schedule. You will be in the office Mondays and Wednesdays each week and can work from home for the remainder of the week (subject to specific business needs requiring office attendance) When working from home a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools BENEFITS Comprehensive health coverage plan that includes medical dental and vision Life insurance disability and wellness programs Vacation Paid Personal Time and Sick days Matching RRSP contribution & Profit-Sharing Program Tuition Assistance Program for professional continuing education Discounts on Canon products retailers memberships and more! EMPLOYEE PERKS Free coffee and snacks Employee referral program Inspire Program online peer-to-peer recognition for redeemable points on hundreds of products Community involvement Employee Appreciation Events Language requirement: Detailed oral and/or written interactions with clients based outside Quebec. Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973 Canon Canada has been the leading provider of consumer business and professional digital imaging solutions to Canadians. At Canon Canada we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people regardless of race religion or culture harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity. We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019 Canon Canada has been named one of Canada's Greenest Employers an award that recognizes employers leading the way in creating a culture of environmental awareness. We offer comprehensive health and wellness benefits learning and development opportunities recognition programs and other perks. We want your career with us to be a journey and we provide the tools to help you contribute and succeed from Day 1. As an equal opportunity employer we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada visit careers.canon.ca.
4 hour(s) ago
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Manager, Desktop Employee Experience Technology Engineering
Sun Life
Toronto
You are as unique as your background experience and point of view. Here you’ll be encouraged empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world. Job Description: Manger Desktop Employee Experience Technology Engineering is a strategic leader mentor and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions. This role blends technical expertise with people leadership ensuring alignment with Sun Life’s global technology roadmap while fostering innovation operational excellence and continuous improvement across Windows Desktop Microsoft 365 and other IT platforms. About the role: The Manger Desktop Employee Experience Technology Engineering is a strategic leader mentor and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions. This role blends technical expertise with people leadership ensuring alignment with Sun Life’s global technology roadmap while fostering innovation operational excellence and continuous improvement across Windows Desktop Microsoft 365 and other IT platforms. What your will do: Team Leadership & Development + Lead coach and develop a team of M365 Productivity Engineers fostering a culture of innovation accountability and continuous learning. + Provide technical and professional mentorship ensuring team members grow in both capability and confidence. + Conduct regular performance reviews and support career development planning. + Managing relationships with staff augmentation vendors. Strategic Oversight + Align team objectives with enterprise technology strategies and business goals. + Drive digital transformation initiatives within the desktop and collaboration space + Oversee the design and delivery of scalable secure and cost-effective end-user computing solutions. + Ensure engineering artifacts service improvements and feature enhancements meet quality and compliance standards. Project & Program Management + Manage and prioritize engineering initiatives ensuring timely execution and alignment with business needs. + Partner with cross-functional teams on key projects including: - Windows 11 SharePoint Viva AWS Office 365 Azure - LDAPS ADFS Entra ID P2 Conditional Access Policies Microsoft InTune and BitLocker. Operational Excellence + Drive continuous improvement through incident and problem analysis capacity planning and service optimization. + Ensure smooth operational transitions through effective documentation and knowledge sharing. + Maintain compliance with architecture security and service design standards. + Defining and tracking key performance indicators (KPIs) for employee experience. + Using analytics to measure and improve desktop and collaboration teams effectiveness in projects and problem resolution. Stakeholder Engagement + Collaborate with internal IT teams (networking servers storage security service desk) to deliver integrated solutions. + Act as a key liaison between engineering and business stakeholders translating technical capabilities into business value. What you need to succeed: University degree or college diploma in a related discipline or equivalent experience 10+ years of experience in IT and extensive experience in different technology 3 years in a leadership experience managing a team of 8+ resources Experience with networking servers storage and virtualization concepts Deep understanding of Microsoft 365 technologies and Security concepts including: + Desktop technology - Windows 10/11 and MacOS + Azure AD / Entra ID (including MFA P2 features Conditional Access) + On-premises AD and Identity Management + Amazon Workspaces and VMware VDI + InTune and Office 365 administration + LDAP/LDAPS and ADFS + Group Policies and BitLocker Familiarity with endpoint security tools such as Anti-virus and Proxy services. IT Security Knowledge Experience with Audits (ISO OFSI CDCP etc.) Preferred skills: Proven leadership experience in managing technical teams within enterprise IT environments Solid written and verbal communication skills as well as strong interpersonal skills Strong troubleshooting and research skills used to match technology solutions to business needs including estimation project sizing and project management Strong project management and strategic planning capabilities Broad multi-platform and multi-industry experience What’s in it for you: We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada. We are thrilled to be recognized by Excellence Canada with their top-level certification the Canada Order of Excellence for Mental Health at Work for prioritizing employee well-being fostering a positive work culture and achieving excellence in mental health. Wellness programs that support the three pillars of your health – mental physical and financial The opportunity to move along a variety of career paths with amazing networking potential. As a hybrid organization you and your leader use business and Client needs to choose where you work at home or in the office As a condition of the role the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date Must be able to satisfactorily complete applicable background checks prior to the start date and during employment in accordance with Sun Life’s policies and practices. The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com. We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 84000/84 000 - 138000/138 000Job Category: IT - Technology ServicesPosting End Date: 14/09/2025
4 hour(s) ago
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