New York, New York
Who We Are At Justworks you’ll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team. Our Values If this sounds like you you’ll fit right in. Who You Are Do you love to problem solve issues for customers? Do you enjoy working cross-functionally to manage projects that have a large impact on operational processes? How would you like to be part of a fast growing team with the ability to learn and develop new skills? We’re helping people by providing them a world class benefits experience. Our 401(k) plan is a rapidly growing program at Justworks. Here you’ll have the opportunity to help manage the day-to-day operations interface with our vendor and help make a difference on how our program operates. Your Success Profile What You Will Work On Perform day-to-day operations for our 401(k) program as part of Justworks Financial Benefits Programs Resolve benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs) Triage incoming issues/inquiries to identify need for engineering intervention and escalate accordingly Work with third party vendors to resolve escalated issues - enrollment errors plan set ups document requests etc. Resolve employee and employer level benefit requests such as new enrollments plan and amendment set ups loan setups etc. Assist senior team members in building out internal benefit resources (help articles training decks etc.) Develop creative solutions for new issues with assistance from supervisors using available resources and systems Perform other related duties as assigned How You Will Do Your Work As an Associate on the Financial Benefits - Retirement team how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies Detail-oriented - exercises extreme attention to detail is thorough accurate organized and productive and seeks to understand both the cause and effect of a situation. Ethical practice - the ability to integrate core values integrity and accountability throughout all organizational and business practices. Clear communication - the ability to articulate thoughts and express ideas effectively using oral written visual and non-verbal communication skills as well as listening skills to gain understanding. Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome. Good judgement - the exercise of critical thinking analyzing and assessing problems and implications identifying patterns making connections of underlying issues understanding risks and developing mitigation strategies and taking ownership of the outcome. In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude. Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein “Everything should be made as simple as possible but no simpler.” Qualifications Minimum of 2 years experience in an operations onboarding role or customer service related field Knowledge of Excel or equivalent required SQL knowledge preferred Experience in 401(k) and knowledge of employer-sponsored benefit plans strongly preferred Strong written and verbal communication skills Process-driven and technologically savvy Experience working in a fast-paced data-driven environment Ability to work as part of a team Experience breaking down complex concepts to core details The base wage range for this position based inside the NYC-metro area is targeted at $32.22 to $39.19 per hour. The base wage range for this position based outside the NYC-metro area is is targeted at $30.29 to $36.54 per hour. LI-Remote LI-CD1 Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If you're in need of a reasonable accommodation please reach out to us at accommodations@justworks.com . Your comfort and success matter to us and we're here to ensure an inclusive experience. Our DEIB Report
New York, New York
Who We Are At Justworks you’ll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team. Our Values If this sounds like you you’ll fit right in. Who You Are You are a customer fanatic with a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify complex concepts into clear easy-to-understand solutions. You are an advocate who is not afraid to ask questions find and capitalize on new revenue opportunities and partner with others to effect change! As a Customer Success Manager you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams identifying ways for them to grow with Justworks. Customer Success Managers are both the customer’s voice here at Justworks and also the face of the Justworks brand to our customers. They are focused on finding ways to build trust stay attuned to their book’s needs and help catalyze company growth or expansion with our product. Needless to say Customer Success Managers play a vital role at Justworks and we are building a world-class team! Your Success Profile What You Will Work On Customer Success Managers as Revenue Drivers and Growth Partners Manage and service a dedicated book of business proactively identifying opportunities for growth and retention by leveraging market insights customer success tools and multi-threaded relationship management. Build and maintain strong relationships with key stakeholders including administrators and executives to deeply understand their business objectives and align Justworks' solutions to their evolving needs. Drive consistent customer value and satisfaction through regular check-ins strategic business reviews and proactive support that anticipates and addresses client challenges before they arise. Triage oversee and/or service customer queries by providing education routing to the proper internal teams where necessary and driving solutions with cross-functional partners. Champion the Justworks brand and product suite developing a comprehensive knowledge of our offerings and clearly articulating our value proposition to both current and prospective customers. How You Will Do Your Work As a Customer Success Manager how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies Consultative - takes an approach that focuses on building relationships with others understanding their problems and developing solutions to their challenges through open-ended questions and active listening. Taking responsibility - being accountable being committed and accepting ownership for one's decisions actions and behavior. Adaptability - the ability to adjust your approach or actions in response to changes in your external environment. Solution-oriented - identifies the source of a question or challenge and provides the right or a better way of doing things. Curious - the innate desire to learn grow and understand. In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude. Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein “Everything should be made as simple as possible but no simpler.” Qualifications Minimum of 2-4 years of professional experience in account management relationship management customer success or a complex customer service environment Experience in Lead generation for B2B in a high-velocity setting (i.e. SaaS PEO Fintech)Salesforce SalesLoft LinkedIn SalesNavigator and/or ZoomInfo are required. Experience in healthcare HR or insurance industries preferred Experience in HR Tech/SaaS is a plus Excellent organizational written and verbal communication skills Excellent interpersonal and communication skills and demonstrates the ability to listen to gather important information during a sales call and/or meeting Ability to simplify complicated topics and explain them in terms people can easily understand Able to apply creative solutions to a variety of issues in a fast-paced environment Strong attention to detail with the ability to manage competing priorities and multi-task Demonstrated track record of a passion for Customer Success and driving retention strategies Aptitude to be consultative and innovative when problem-solving Ability to work as part of a team and be resourceful and adaptable The base wage range for this position based in our New York City Office is targeted at $39.42 to $47.60 per year. In addition to base salary this role is eligible for incentive compensation with a competitive On-Target Earnings (OTE) potential of $90200 - $108900 . Final compensation within the range will be determined by factors including but not limited to the candidate's specialized skill set experience and relevant education or training. Incentive compensation is discretionary not guaranteed and is governed by the terms of the applicable company incentive plan. Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. LI-Hybrid LI-KC2 Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If you're in need of a reasonable accommodation please reach out to us at accommodations@justworks.com . Your comfort and success matter to us and we're here to ensure an inclusive experience. Our DEIB Report
Remote United StatesA.
Who We Are At Justworks you’ll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team. Our Values If this sounds like you you’ll fit right in. Who You Are The sales team at Justworks is ultimately in charge of expanding our customer base while driving revenue and growth. As an Account Executive in-territory in Miami you will be responsible for the full sales cycle - building and managing a sales pipeline market research prospecting fostering relationships and creating new ones contract negotiation and closing on your deals. Sales is challenging especially at a start-up but it’s a fulfilling and rewarding experience as you become a trusted advisor to our customers. Your Success Profile What You Will Work On Manage own book of business build and manage an end-to-end sales pipeline and all supporting activities prospect to close meet or exceed your quotas Establish a presence in your territory research the ins and outs of your territory develop a marketing and networking plan for how you will reach entrepreneur community in your market and build relationships with the small business community Proactively prospect for new business by leveraging market research sales tools and cold prospecting Gain a sound understanding of our value proposition and effectively communicate that to new potential customers Be the voice of our future customers - suggest innovative ideas to generate sales cultivate customer pipeline leads improve overall customer experience and advocate internally for product development Be an ambassador of Justworks and its solutions strive to gain an intimate and comprehensive knowledge of our suite of products Travel in- territory in the Miami area Perform other duties as needed based on department and/or organizational needs How You Will Do Your Work As an Account Executive how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies Good judgement - the exercise of critical thinking analyzing and assessing problems and implications identifying patterns making connections of underlying issues understanding risks and developing mitigation strategies and taking ownership of the outcome. Detail-oriented - exercises extreme attention to detail is thorough accurate organized and productive and seeks to understand both the cause and effect of a situation. Foundational sales knowledge - the specific set of sales skills (prospecting cold calling nurturing engaging presenting negotiating closing etc) and knowledge (product markets trends business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor. Results-driven - consistently achieves results even under difficult circumstances. Clear communication - the ability to articulate thoughts and express ideas effectively using oral written visual and non-verbal communication skills as well as listening skills to gain understanding. In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude. Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein “Everything should be made as simple as possible but no simpler.” Qualifications A minimum of 2 years experience in an Account Executive position and 1-year experience managing a complete and consultative sales cycle and closing are required. Experience in Lead generation for B2B in a high-velocity setting (i.e. SaaS PEO Fintech)Salesforce SalesLoft LinkedIn SalesNavigator and/or ZoomInfo are required. Experience with Outreach.io and/or Hubspot in addition to 6Sense and/or Hoovers/D&B is a plus. Cold-calling experience is required for this position. We are seeking candidates with a hunter mentality who are dedicated to grabbing new prospects netting new logos closing deals and delivering immediate results. Passionate about sales and relationship-focused customer engagements Excellent interpersonal and communication skills and demonstrates the ability to listen to gather important information during a sales call and/or meeting Ability to simplify complicated topics and explain them in terms people can easily understand Able to apply creative solutions to a variety of issues in a fast-paced environment You enjoy entrepreneurial environments and the opportunity to build something meaningful! There is travel within the territory (25% travel) which includes networking events trade shows and meeting potential clients This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $83700.00 - $83700.00 in our Florida offices and competitive On-Target Earnings inclusive of incentive compensation of $163700.00 - $163700.00. Final offers may vary from those listed. Incentive compensation is not guaranteed and earning is subject to the terms and conditions of the applicable incentive compensation plan. LI-Hybrid LI-KH1 Use of AI Tools. We may use artificial intelligence and other automated tools to process your personal information as part of the recruitment process. For example we may use these tools to record transcribe and summarize interviews to help organize and review applications and to help us assess candidates by comparing their skills experience and qualifications against the criteria for open roles. These tools support but do not replace human review. We do not make hiring decisions based solely on automated processing and all final hiring decisions are made by Justworks recruiters and hiring managers. Depending on where you reside you may have rights regarding our use of automated tools. For more information please contact us at privacy@justworks.com. Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If you're in need of a reasonable accommodation please reach out to us at accommodations@justworks.com . Your comfort and success matter to us and we're here to ensure an inclusive experience. Our DEIB Report
Remote United StatesA.
Who We Are At Justworks you’ll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team. Our Values If this sounds like you you’ll fit right in. Who You Are The sales team at Justworks is ultimately in charge of expanding our customer base while driving revenue and growth. As an Account Executive in-territory in the SF/Bay Area you will be responsible for the full sales cycle - building and managing a sales pipeline market research prospecting fostering relationships and creating new ones contract negotiation and closing on your deals. Sales is challenging especially at a start-up but it’s a fulfilling and rewarding experience as you become a trusted advisor to our customers. Your Success Profile What You Will Work On Manage own book of business build and manage an end-to-end sales pipeline and all supporting activities prospect to close meet or exceed your quotas Establish a presence in your territory research the ins and outs of your territory develop a marketing and networking plan for how you will reach entrepreneur community in your market and build relationships with the small business community Proactively prospect for new business by leveraging market research sales tools and cold prospecting Gain a sound understanding of our value proposition and effectively communicate that to new potential customers Be the voice of our future customers - suggest innovative ideas to generate sales cultivate customer pipeline leads improve overall customer experience and advocate internally for product development Be an ambassador of Justworks and its solutions strive to gain an intimate and comprehensive knowledge of our suite of products Travel in- territory in the SF/Bay area Perform other duties as needed based on department and/or organizational needs How You Will Do Your Work As an Account Executive how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies Good judgement - the exercise of critical thinking analyzing and assessing problems and implications identifying patterns making connections of underlying issues understanding risks and developing mitigation strategies and taking ownership of the outcome. Detail-oriented - exercises extreme attention to detail is thorough accurate organized and productive and seeks to understand both the cause and effect of a situation. Foundational sales knowledge - the specific set of sales skills (prospecting cold calling nurturing engaging presenting negotiating closing etc) and knowledge (product markets trends business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor. Results-driven - consistently achieves results even under difficult circumstances. Clear communication - the ability to articulate thoughts and express ideas effectively using oral written visual and non-verbal communication skills as well as listening skills to gain understanding. In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude. Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein “Everything should be made as simple as possible but no simpler.” Qualifications A minimum of 2 years experience in an Account Executive position and 1-year experience managing a complete and consultative sales cycle and closing are required. Experience in Lead generation for B2B in a high-velocity setting (i.e. SaaS PEO Fintech)Salesforce SalesLoft LinkedIn SalesNavigator and/or ZoomInfo are required. Experience with Outreach.io and/or Hubspot in addition to 6Sense and/or Hoovers/D&B is a plus. Cold-calling experience is required for this position. We are seeking candidates with a hunter mentality who are dedicated to grabbing new prospects netting new logos closing deals and delivering immediate results. Passionate about sales and relationship-focused customer engagements Excellent interpersonal and communication skills and demonstrates the ability to listen to gather important information during a sales call and/or meeting Ability to simplify complicated topics and explain them in terms people can easily understand Able to apply creative solutions to a variety of issues in a fast-paced environment You enjoy entrepreneurial environments and the opportunity to build something meaningful! There is travel within the territory (25% travel) which includes networking events trade shows and meeting potential clients This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $91000.00 - $110000.00 in our SF/Bay Area office and competitive On-Target Earnings inclusive of incentive compensation of $182000.00 - $220000.00. Final offers may vary from those listed. Incentive compensation is not guaranteed and earning is subject to the terms and conditions of the applicable incentive compensation plan. LI-Hybrid LI-KH1 Use of AI Tools. We may use artificial intelligence and other automated tools to process your personal information as part of the recruitment process. For example we may use these tools to record transcribe and summarize interviews to help organize and review applications and to help us assess candidates by comparing their skills experience and qualifications against the criteria for open roles. These tools support but do not replace human review. We do not make hiring decisions based solely on automated processing and all final hiring decisions are made by Justworks recruiters and hiring managers. Depending on where you reside you may have rights regarding our use of automated tools. For more information please contact us at privacy@justworks.com. Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If you're in need of a reasonable accommodation please reach out to us at accommodations@justworks.com . Your comfort and success matter to us and we're here to ensure an inclusive experience. Our DEIB Report
Remote United StatesA.
Who We Are At Justworks you’ll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team. Our Values If this sounds like you you’ll fit right in. Who You Are The sales team at Justworks is ultimately in charge of expanding our customer base while driving revenue and growth. As an Account Executive in-territory in Salt Lake City UT you will be responsible for the full sales cycle - building and managing a sales pipeline market research prospecting fostering relationships and creating new ones contract negotiation and closing on your deals. Sales is challenging especially at a start-up but it’s a fulfilling and rewarding experience as you become a trusted advisor to our customers. Your Success Profile What You Will Work On Manage own book of business build and manage an end-to-end sales pipeline and all supporting activities prospect to close meet or exceed your quotas Establish a presence in the West territory research the ins and outs of your territory develop a marketing and networking plan for how you will reach entrepreneur community in your market and build relationships with the small business community Proactively prospect for new business by leveraging market research sales tools and cold prospecting Gain a sound understanding of our value proposition and effectively communicate that to new potential customers Be the voice of our future customers - suggest innovative ideas to generate sales cultivate customer pipeline leads improve overall customer experience and advocate internally for product development Be an ambassador of Justworks and its solutions strive to gain an intimate and comprehensive knowledge of our suite of products Travel in- territory in the Salt Lake City and Greater Salt Lake City (and potentially West) areas Perform other duties as needed based on department and/or organizational needs How You Will Do Your Work As an Account Executive how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies Good judgement - the exercise of critical thinking analyzing and assessing problems and implications identifying patterns making connections of underlying issues understanding risks and developing mitigation strategies and taking ownership of the outcome. Detail-oriented - exercises extreme attention to detail is thorough accurate organized and productive and seeks to understand both the cause and effect of a situation. Foundational sales knowledge - the specific set of sales skills (prospecting cold calling nurturing engaging presenting negotiating closing etc) and knowledge (product markets trends business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor. Results-driven - consistently achieves results even under difficult circumstances. Clear communication - the ability to articulate thoughts and express ideas effectively using oral written visual and non-verbal communication skills as well as listening skills to gain understanding. In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude. Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein “Everything should be made as simple as possible but no simpler.” Qualifications A minimum of 2 years experience in an Account Executive position and 1-year experience managing a complete and consultative sales cycle and closing are required. Experience in Lead generation for B2B in a high-velocity setting (i.e. SaaS PEO Fintech)Salesforce SalesLoft LinkedIn SalesNavigator and/or ZoomInfo are required. Experience with Outreach.io and/or Hubspot in addition to 6Sense and/or Hoovers/D&B is a plus. Cold-calling experience is required for this position. We are seeking candidates with a hunter mentality who are dedicated to grabbing new prospects netting new logos closing deals and delivering immediate results. Passionate about sales and relationship-focused customer engagements Excellent interpersonal and communication skills and demonstrates the ability to listen to gather important information during a sales call and/or meeting Ability to simplify complicated topics and explain them in terms people can easily understand Able to apply creative solutions to a variety of issues in a fast-paced environment You enjoy entrepreneurial environments and the opportunity to build something meaningful! There is travel within the territory (25% travel) which includes networking events trade shows and meeting potential clients in the Utah and/or the West region. LI-Hybrid LI-KH1 Use of AI Tools. We may use artificial intelligence and other automated tools to process your personal information as part of the recruitment process. For example we may use these tools to record transcribe and summarize interviews to help organize and review applications and to help us assess candidates by comparing their skills experience and qualifications against the criteria for open roles. These tools support but do not replace human review. We do not make hiring decisions based solely on automated processing and all final hiring decisions are made by Justworks recruiters and hiring managers. Depending on where you reside you may have rights regarding our use of automated tools. For more information please contact us at privacy@justworks.com. Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If you're in need of a reasonable accommodation please reach out to us at accommodations@justworks.com . Your comfort and success matter to us and we're here to ensure an inclusive experience. Our DEIB Report
Remote United StatesA.
Who We Are At Justworks you’ll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team. Our Values If this sounds like you you’ll fit right in. Who You Are The sales team at Justworks is ultimately in charge of expanding our customer base while driving revenue and growth. As an Account Executive in-territory in Miami you will be responsible for the full sales cycle - building and managing a sales pipeline market research prospecting fostering relationships and creating new ones contract negotiation and closing on your deals. Sales is challenging especially at a start-up but it’s a fulfilling and rewarding experience as you become a trusted advisor to our customers. Your Success Profile What You Will Work On Manage own book of business build and manage an end-to-end sales pipeline and all supporting activities prospect to close meet or exceed your quotas Establish a presence in your territory research the ins and outs of your territory develop a marketing and networking plan for how you will reach entrepreneur community in your market and build relationships with the small business community Proactively prospect for new business by leveraging market research sales tools and cold prospecting Gain a sound understanding of our value proposition and effectively communicate that to new potential customers Be the voice of our future customers - suggest innovative ideas to generate sales cultivate customer pipeline leads improve overall customer experience and advocate internally for product development Be an ambassador of Justworks and its solutions strive to gain an intimate and comprehensive knowledge of our suite of products Travel in- territory in the Miami area Perform other duties as needed based on department and/or organizational needs How You Will Do Your Work As an Account Executive how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies Good judgement - the exercise of critical thinking analyzing and assessing problems and implications identifying patterns making connections of underlying issues understanding risks and developing mitigation strategies and taking ownership of the outcome. Detail-oriented - exercises extreme attention to detail is thorough accurate organized and productive and seeks to understand both the cause and effect of a situation. Foundational sales knowledge - the specific set of sales skills (prospecting cold calling nurturing engaging presenting negotiating closing etc) and knowledge (product markets trends business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor. Results-driven - consistently achieves results even under difficult circumstances. Clear communication - the ability to articulate thoughts and express ideas effectively using oral written visual and non-verbal communication skills as well as listening skills to gain understanding. In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude. Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein “Everything should be made as simple as possible but no simpler.” Qualifications A minimum of 2 years experience in an Account Executive position and 1-year experience managing a complete and consultative sales cycle and closing are required. Experience in Lead generation for B2B in a high-velocity setting (i.e. SaaS PEO Fintech)Salesforce SalesLoft LinkedIn SalesNavigator and/or ZoomInfo are required. Experience with Outreach.io and/or Hubspot in addition to 6Sense and/or Hoovers/D&B is a plus. Cold-calling experience is required for this position. We are seeking candidates with a hunter mentality who are dedicated to grabbing new prospects netting new logos closing deals and delivering immediate results. Passionate about sales and relationship-focused customer engagements Excellent interpersonal and communication skills and demonstrates the ability to listen to gather important information during a sales call and/or meeting Ability to simplify complicated topics and explain them in terms people can easily understand Able to apply creative solutions to a variety of issues in a fast-paced environment You enjoy entrepreneurial environments and the opportunity to build something meaningful! There is travel within the territory (25% travel) which includes networking events trade shows and meeting potential clients This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $85000.00 - $103000.00 in our Miami office and competitive On-Target Earnings inclusive of incentive compensation of $170000.00 - $206000.00. Final offers may vary from those listed. Incentive compensation is not guaranteed and earning is subject to the terms and conditions of the applicable incentive compensation plan. LI-Hybrid LI-KH1 Use of AI Tools. We may use artificial intelligence and other automated tools to process your personal information as part of the recruitment process. For example we may use these tools to record transcribe and summarize interviews to help organize and review applications and to help us assess candidates by comparing their skills experience and qualifications against the criteria for open roles. These tools support but do not replace human review. We do not make hiring decisions based solely on automated processing and all final hiring decisions are made by Justworks recruiters and hiring managers. Depending on where you reside you may have rights regarding our use of automated tools. For more information please contact us at privacy@justworks.com. Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If you're in need of a reasonable accommodation please reach out to us at accommodations@justworks.com . Your comfort and success matter to us and we're here to ensure an inclusive experience. Our DEIB Report
Remote United StatesA.
Who We Are At Justworks you’ll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team. Our Values If this sounds like you you’ll fit right in. Who You Are You are a consultative seller at heart with a passion for helping customers realize the full value of their partnership with Justworks. You thrive in a highly cross-functional role where you collaborate with Customer Success Support and product Specialists to deliver seamless and strategic post-sale experiences. You strive to build customer relationships by understanding their needs and what is vital to their business as well as deeply understand Justworks’ goals surrounding revenue growth and product adoption. You’re comfortable owning a sales process end-to-end and are energized by both revenue impact and customer success. As an Account Development Executive you are highly organized process-oriented and thrive in a fast-paced environment where accuracy follow-through and attention to detail matter. You’re a strong communicator who can simplify complex products and processes for customers and stakeholders alike. You’re excited to grow within a dynamic team focused on upselling and cross-selling across our customer base and you’re motivated by the opportunity to help shape a growing function at Justworks. Your Success Profile What You Will Work On Own the end-to-end sales cycle for post-sale upsell and cross-sell opportunities (e.g. PEO Basic to Plus International Payroll to PEO) from customer discovery to quoting proposal and contracting to ultimately drive revenue expansion. Serve as the primary point of contact for product-specific upsell motions working in partnership with CSMs Support and Customer Retention as appropriate. Leverage AI enabled tooling and prospecting systems to reach customers at the right time in the right way with the right message to drive revenue expansion. Partner with product Specialists to deliver expert-backed consultative sales experiences bringing them in as needed to support quoting strategy and customer education. Ensure a seamless handoff to onboarding and support teams managing expectations with clarity and care throughout the customer journey. Use tools like Salesforce Salesloft and internal quoting systems to manage pipeline document activities and maintain data accuracy. Collaborate closely with internal teams to refine and improve SOPs surface process improvements and build scalable ways to grow post-sale revenue. Meet or exceed sales quotas tied to upsell and cross-sell revenue targets. Perform other duties as needed based on department and/or organizational needs. How You Will Do Your Work As an Account Development Executive how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies Good judgment - the exercise of critical thinking analyzing and assessing problems and implications identifying patterns making connections of underlying issues understanding risks and developing mitigation strategies and taking ownership of the outcome. Customer Focus - Build strong customer relationships and deliver customer-centric solutions Plans and Aligns - Breaks down objectives into appropriate initiatives and actions stages activities with relevant milestones and schedules Sales Acumen - having a deep understanding of sales processes strategies and techniques to effectively identify and pursue sales opportunities. Results-driven - consistently achieves results even under difficult circumstances. Adaptability - the ability to adjust your approach or actions in response to changes in your external environment. In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude. Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein “Everything should be made as simple as possible but no simpler.” Qualifications A minimum of 3 years' experience in an Account Executive or sales role with upsell responsibilities and 1 year's experience managing a complete and consultative sales cycle and closing Proven ability to manage a sales pipeline and meet or exceed revenue targets Experience owning end-to-end sales cycles Strong written and verbal communication skills with an ability to simplify complex topics for customers Comfortable working cross-functionally with other teams and stakeholders Highly organized and detail-oriented with the ability to manage multiple priorities and deadlines Familiarity with CRM tools (Salesforce preferred) Passionate about delivering an excellent customer experience throughout the sales process A team player with a growth mindset and a desire to build within a fast-moving evolving function This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $92000.00 in the Miami FL metro area and competitive On-Target Earnings inclusive of incentive compensation of $153300.00. Final offers may vary from those listed. Incentive compensation is not guaranteed and earning is subject to the terms and conditions of the applicable incentive compensation plan. LI-Remote LI-AM2 Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If you're in need of a reasonable accommodation please reach out to us at accommodations@justworks.com . Your comfort and success matter to us and we're here to ensure an inclusive experience. Our DEIB Report
New York, New York
Who We Are At Justworks you’ll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team. Our Values If this sounds like you you’ll fit right in. Who You Are You are a consultative seller at heart with a passion for helping customers realize the full value of their partnership with Justworks. You thrive in a highly cross-functional role where you collaborate with Customer Success Support and product Specialists to deliver seamless and strategic post-sale experiences. You strive to build customer relationships by understanding their needs and what is vital to their business as well as deeply understand Justworks’ goals surrounding revenue growth and product adoption. You’re comfortable owning a sales process end-to-end and are energized by both revenue impact and customer success. As an Account Development Executive you are highly organized process-oriented and thrive in a fast-paced environment where accuracy follow-through and attention to detail matter. You’re a strong communicator who can simplify complex products and processes for customers and stakeholders alike. You’re excited to grow within a dynamic team focused on upselling and cross-selling across our customer base and you’re motivated by the opportunity to help shape a growing function at Justworks. Your Success Profile What You Will Work On Own the end-to-end sales cycle for post-sale upsell and cross-sell opportunities (e.g. PEO Basic to Plus International Payroll to PEO) from customer discovery to quoting proposal and contracting to ultimately drive revenue expansion. Serve as the primary point of contact for product-specific upsell motions working in partnership with CSMs Support and Customer Retention as appropriate. Leverage AI enabled tooling and prospecting systems to reach customers at the right time in the right way with the right message to drive revenue expansion. Partner with product Specialists to deliver expert-backed consultative sales experiences bringing them in as needed to support quoting strategy and customer education. Ensure a seamless handoff to onboarding and support teams managing expectations with clarity and care throughout the customer journey. Use tools like Salesforce Salesloft and internal quoting systems to manage pipeline document activities and maintain data accuracy. Collaborate closely with internal teams to refine and improve SOPs surface process improvements and build scalable ways to grow post-sale revenue. Meet or exceed sales quotas tied to upsell and cross-sell revenue targets. Perform other duties as needed based on department and/or organizational needs. How You Will Do Your Work As an Account Development Executive how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies Good judgment - the exercise of critical thinking analyzing and assessing problems and implications identifying patterns making connections of underlying issues understanding risks and developing mitigation strategies and taking ownership of the outcome. Customer Focus - Build strong customer relationships and deliver customer-centric solutions Plans and Aligns - Breaks down objectives into appropriate initiatives and actions stages activities with relevant milestones and schedules Sales Acumen - having a deep understanding of sales processes strategies and techniques to effectively identify and pursue sales opportunities. Results-driven - consistently achieves results even under difficult circumstances. Adaptability - the ability to adjust your approach or actions in response to changes in your external environment. In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude. Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein “Everything should be made as simple as possible but no simpler.” Qualifications A minimum of 3 years' experience in an Account Executive or sales role with upsell responsibilities and 1 year's experience managing a complete and consultative sales cycle and closing Proven ability to manage a sales pipeline and meet or exceed revenue targets Experience owning end-to-end sales cycles Strong written and verbal communication skills with an ability to simplify complex topics for customers Comfortable working cross-functionally with other teams and stakeholders Highly organized and detail-oriented with the ability to manage multiple priorities and deadlines Familiarity with CRM tools (Salesforce preferred) Passionate about delivering an excellent customer experience throughout the sales process A team player with a growth mindset and a desire to build within a fast-moving evolving function This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $98000.00 in the New York City metro area and competitive On-Target Earnings inclusive of incentive compensation of $163300.00. Final offers may vary from those listed. Incentive compensation is not guaranteed and earning is subject to the terms and conditions of the applicable incentive compensation plan. LI-Remote LI-AM2 Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If you're in need of a reasonable accommodation please reach out to us at accommodations@justworks.com . Your comfort and success matter to us and we're here to ensure an inclusive experience. Our DEIB Report
New York, New York
Who We Are At Justworks you’ll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team. Our Values If this sounds like you you’ll fit right in. Who You Are You are a proactive detail-oriented professional who brings structure to complexity. You excel at identifying opportunities to streamline processes and consistently drive toward greater efficiency through a mix of subject matter expertise and tech fluency. As the Tax Account Registration Specialist you own the end-to-end health of our customers' tax profiles. You are a research-driven self-starter who loves breaking down complicated concepts into simple terms and solving problems with an automation-forward mindset. The Tax Account Registration Specialist is responsible for the complete lifecycle management of tax registrations and third-party access (TPA) for our customers. This role involves cross-functional collaboration with the Onboarding Payroll Tax Operation Payroll Tax Notice and Customer Success Organization teams to gather necessary information ensuring successful relationships with all stakeholders. A crucial function of this position is State Agency relationship management. The Specialist will combine operational expertise and problem-solving skills to efficiently resolve inquiries and issues while ensuring every tax profile is accurate compliant and prepared for seamless filing. Your Success Profile What You Will Work On Own the end-to-end tax registration process for new and existing customers expanding into new states. This includes Completing and filing all necessary Power of Attorney forms. End-to-end implementation of new customer profiles including registering accounts for state-level unemployment withholding tax paid family and medical leave and worker’s compensation agencies as well as all applicable local-level wage and business taxes. Partner with state agency representatives to ensure proper account setup. Execute and complete TPA confirmation workflows ensuring Justworks is properly linked to customer accounts for all required state agencies. Manage the queue of open issues to deliver timely and effective solutions regarding a customer's unemployment tax account. Collect and disperse registration confirmations tax rates and account IDs internally across systems teams and workflows to ensure tax filing readiness. Daily responsibilities include accurately inputting new customer and relevant tax data into the tax reporting and filing software confirming its accuracy and escalating any issues to senior team. Craft outbound emails to customers regarding required account information following up via phone as needed to meet service level agreements (SLAs). Proactively identify opportunities to automate manual tasks establishing new standard operating procedures to maximize efficiency. Contribute recommendations for improving the collection and tax remittance process as applicable. Act as a research owner by staying informed on state regulations affecting new registrations and documenting state-specific requirements to maintain compliance. Update state requirements and setup instructions as changes occur ensuring all information is current streamlined and easy to follow. Remain informed regarding state regulations affecting new business registrations and account maintenance. Track trends identified within each state and proactively develop relevant responses. Conduct regular audits of account data and Third-Party Administrator (TPA) connections to identify unfiled returns or outstanding penalties before filing deadlines. Partner with Onboarding Customer Success and Payroll Tax Filing teams to resolve complex inquiries and integrate regulatory changes into documentation. Partner with the State unemployment claims team to ensure timely account updates for correct claim routing. Perform other related duties as assigned. How You Will Do Your Work As a Tax Account Registration Specialist how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies Detail-oriented Bring rigor and precision to your work seeking to understand both the cause and effect of every tax profile update. Systems Thinking Recognize how people processes and timelines interact using that understanding to optimize how registrations impact the larger tax supply chain. Solution-oriented Identify the source of a challenge and provide a better more automated way of doing things. Consultative Communication Build strong relationships by asking open-ended questions and actively listening to understand customer and internal stakeholder needs allowing you to translate complex state requirements into simple actionable and tailored solutions. Grit & Integrity Dive in to get the job done well with a positive attitude and always match your words with your actions. Taking responsibility Accountable being committed and accepting ownership for one's decisions actions and behavior. Adaptability Adjust your approach or actions in response to changes in your external environment. Critical Thinking and Problem Solving Exercises critical thinking to analyze assess and solve problems identifies patterns and underlying issues connects concepts understands risks and develops mitigation strategies and takes ownership of outcomes. Curious the innate desire to learn grow understand and innovate. In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude. Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein “Everything should be made as simple as possible but no simpler.” Qualifications Minimum of 2+ years of experience in tax registration filing or reporting. Strong technical proficiency in Excel or Google Sheets (VLOOKUP data manipulation) and experience utilizing multiple software systems to drive execution. Multi-state expertise Experience managing tax accounts across multiple states for a large employer or PEO. Expertise with government portals Familiarity with online tools for registrations Power of Attorney (POA) and TPA submissions. Communication Skills Proven ability to handle challenging situations with empathy and clarity. Process-Driven A track record of driving process improvements and thriving in a fast-paced fluid environment. The base wage range for this position based in our New York City Office is targeted at $35.58 to $43.27 per hour. LI-SD1 LI-Hybrid Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If you're in need of a reasonable accommodation please reach out to us at accommodations@justworks.com . Your comfort and success matter to us and we're here to ensure an inclusive experience. Our DEIB Report
New York, New York
"Who We Are At Justworks you’ll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team. Our Values If this sounds like you you’ll fit right in. Who You Are You are a data-driven operator who thinks like a builder and brings rigorous systems thinking to Customer Experience (CX) analytics. You see fragmented CX processes as opportunities to build scalable durable data infrastructure. You thrive at the intersection of CX data analysis and operations - turning complex datasets customer interactions and performance signals into clear actionable insights that drive business outcomes. You bring a combination of analytical rigor systems architecture and customer operations expertise. You're comfortable working with large datasets across multiple platforms writing advanced performant SQL every day to query and model that data designing performant dashboards and reporting frameworks and identifying patterns and root causes across customer journeys. You don't just report on data - you build systems that enable teams to access and act on insights independently. You approach every operational problem with a bias toward automation and systems that scale. You have genuine depth in modern analytics platforms and understand how data flows through customer-facing and internal systems. You're forward-thinking about AI and automation but apply critical judgment about what requires human expertise and what can be intelligently automated. You bring structure and follow-through to data governance process design and knowledge systems so that insights compound over time. You are highly detail-oriented and structured with a strong sense of ownership over the systems and analytics foundations you build. At the same time you are a collaborative partner who can work cross-functionally with stakeholders across Customer Success Support Product Engineering and Data & Analytics to translate business questions into data strategy ensure data quality and operationalize insights at scale. Your Success Profile What You Will Work On Data Architecture & Systems Design and build scalable reporting frameworks and data pipelines that enable self-service insights across CSO and cross-functional teams Own data strategy and architecture for CX operations - defining metrics data models and governance standards that support both operational reporting and strategic analysis Architect dashboards and data exports that provide visibility into customer health agent performance and operational efficiency across multiple systems (Rippit knowledge platforms support tools etc.) Build systems thinking around CX data - distinguish between process issues and structural problems knowing when to optimize existing flows vs. redesign systems Analytics & Insights Analyze large complex datasets to identify behavioral patterns performance drivers and root causes that inform opportunities to improve workflows eliminate inefficiencies and scale operations Use conversation analytics transactional data and customer interaction data to create reports on revenue-impacting and experience-driving topics Conduct deep-dive analysis on CSO performance customer satisfaction trends and operational health metrics translate findings into clear recommendations Define instrument and track KPIs related to customer experience agent performance operational efficiency and AI accuracy Partner with leadership to influence strategy using data-driven storytelling and evidence-based insights AI & Automation Design train and implement LLM prompts to scale QA automation insight generation and customer feedback synthesis Evaluate AI-generated outputs (chatbots automated QA etc.) for accuracy clarity and business impact build feedback loops to continuously improve AI systems Identify opportunities for automation in QA processes reporting and customer feedback analysis design workflows that leverage AI to free CSO teams for higher-leverage work Continuously ask what work here requires human judgment and what can be intelligently automated? Then build systems to make the right call Operational Excellence Own day-to-day operational maintenance and optimization of analytics platforms (Rippit dashboards metrics reporting pipelines data exports) Act as primary liaison with analytics platform providers to troubleshoot issues identify opportunities for optimization and maintain system reliability Ensure data integrity and governance across CX systems and reporting layers establish standards for data quality documentation and access Build and maintain knowledge systems (dashboards runbooks documentation) structured for both human and AI consumption Manage NPS outreach (including direct customer follow-up) and conduct targeted deep dives to be presented to Leadership synthesize findings into operational insights Cross-Functional Partnerships Collaborate closely with Research and Voice of Customer (VoC) teams to synthesize insights translate findings into CSO-specific performance drivers and identify Customer Experience improvement opportunities Partner with Support Enablement RevOps Engineering and Data & Analytics teams to align analytics tooling data definitions and insights Deliver recurring reporting and insights to CSO leadership in digestible formats (dashboards newsletters executive summaries) Translate CSO needs into data requirements and work with Data & Analytics team to build necessary infrastructure How You Will Do Your Work As a CS Performance Insights Analyst how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies Systems Thinking - You see operational problems holistically. You can distinguish between process issues and structural problems. You understand how data flows through systems and how changes cascade. You build solutions that compound in value over time. Consultative - You take an approach that focuses on building relationships with others understanding their problems and developing solutions to their challenges through open-ended questions and active listening. Taking Responsibility - You are accountable committed and accepting of ownership for your decisions actions and behavior. You ship systems that work and own their outcomes. Adaptability - You have the ability to adjust your approach or actions in response to changes in your external environment evolving customer needs or new data insights. Solution-Oriented - You identify the source of a question or challenge and provide the right or a better way of doing things. You bias toward elegant scalable solutions over quick fixes. Curious - You have an innate desire to learn grow and understand. You stay current on analytics tools AI capabilities and best practices. You ask good questions. Data Fluency & Rigor - You approach analytical problems with the same rigor as a data analyst. You write advanced SQL fluently and you understand data quality statistical thinking metric definition and bias. You know how to verify your own work. In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener treat people respectfully and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You're curious ask open questions and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You're committed earnest and dive in to get the job done well with a positive attitude. Integrity - Simply put do what you say and say what you'll do. You're honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein ""Everything should be made as simple as possible but no simpler."" Qualifications Required Advanced SQL proficiency (non-negotiable) you write complex performant SQL every day - to explore and validate data build and maintain data models and power dashboards and reporting. This is a core daily requirement of the role. 3-5+ years of experience in data analytics customer analytics CX operations quality assurance or related roles with strong focus on building data systems and frameworks (not just reporting on data) Demonstrated systems thinking applied to operations - you've designed processes data flows or analytics infrastructure that scale beyond manual work Advanced experience designing and maintaining dashboards reports and data pipelines underpinned by strong hands-on SQL Strong data fluency ability to define meaningful metrics understand data quality write clear data documentation and verify analytical work Hands-on experience analyzing large datasets and translating findings into actionable insights that drive business decisions Hands-on experience with BI/analytics tools (e.g. Tableau Looker Sigma or similar) and comfort working with structured and unstructured data Demonstrated experience designing training or managing LLMs or similar AI models to evaluate unstructured data (e.g. customer interactions transcripts agent outputs) - ideally within a CX QA support operations or similar customer-facing context Proficiency with QA platforms (Rippit/MaestroQA preferred) Strong troubleshooting and process optimization skills Strong communication and organizational skills with ability to influence across teams including senior leadership Ability to manage complex analytical workflows independently and collaboratively High attention to detail and systems thinking Preferred Experience building or scaling a CX support or customer operations analytics program Experience with modern data stack tools (Snowflake dbt Atlan or equivalent) Familiarity with knowledge tools and chatbot systems (Confluence internal knowledge bases etc.) Experience in customer enablement training or support operations Experience designing AI-native workflows or leveraging AI to automate operational tasks Experience with business software (Zendesk Talkdesk Gong Jira Workday or similar) Google Workspace proficiency (Sheets Docs Slides) Track record of mentoring others on data literacy or analytics best practices The base wage range for this position based in our New York City Office is targeted at $98000.00 to $122000.00 per year. LI-Hybrid LI-KC2 Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If you're in need of a reasonable accommodation please reach out to us at accommodations@justworks.com . Your comfort and success matter to us and we're here to ensure an inclusive experience. 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