Remote Japan
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl we partner with IT and Security teams at many of the world’s biggest enterprises including half of the Fortune 100 to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry we give customers the choice control and flexibility to manage and analyze telemetry for both humans and agents so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive fast‑moving market. With a global workforce we’re remote‑first and grounded in a simple idea software is a people business. Cribl is the place where curious collaborative people can do their best work grow fast and bring their full selves to the herd. Why You’ll Love This Role As a Sales Director at Cribl you’ll lead support and inspire a diverse team of geographically aligned Regional Sales Managers. Your focus will be on attracting top talent nurturing growth and empowering your team to excel in both new logo acquisition and account expansion—consistently exceeding ambitious quarterly and annual goals. This is more than a leadership role it’s a unique opportunity to drive meaningful impact and fuel Cribl’s continued success. As An Active Member Of Our Team You Will… Recruit develop and lead a team of 2-7 Enterprise Sales Reps across a specific geography Building a sales team and the future sales leaders of Cribl Develop a business plan to overachieve sales goals Manage and maintain sales ecosystem from generating leads through closing You will be part of a proven leadership team and play a key role in developing the GTM. Reporting to the VP of Sales We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours If You’ve Got It - We Want It Minimum 5 years of leading Enterprise sales teams A successful track record of overachievement annually Experience leading sales team who sell through security channel partners Experience navigating complex sales cycles Experience with SAAS sales - cloud logs metrics IT operations and security Background of successfully selling large deals to large enterprises (Fortune 1000) Background using MEDDIC Experience developing pipeline and opening new accounts BONUS POINTS Background in Cloud Security or Machine Learning Bring Your Whole Self Diversity drives innovation enables better decisions to support our customers and inspires change for the better. We’re building a culture where differences are valued and welcomed and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest funniest most passionate goats you’ll ever meet at cribl.io/about-us
Japan Remote
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate create and exceed every day Wrike brings everyone and all work into a single place to remove complexity increase productivity and free people up to focus on their most purposeful work. Our vision A world where everyone is free to focus on their most purposeful work together. Wrikeの日本オフィスは2019年にスタートし、年々マーケットを拡大させています。日本オフィスのメンバーはコラボレーションマインドをもち、お客様のビジネスにおける生産性を向上するため協力、共創しています。我々のプラットフォームをお客様に活用してもらうことでお客様と一緒に成長しましょう！ About the Role The Partner Account Manager represents Wrike in all activities associated with partner recruitment partner business development and partner support. The primary responsibility of the role is to help grow partner sales. This is accomplished through multiple activities including developing strategies with partners for differentiation market penetration and revenue/margin growth as tools to achieve and surpass quota. You will be responsible for strengthening relationships between partners and Wrike teams including but not limited to Sales Partner Marketing Partner Success and Partner Operations with the ultimate goal of strengthening long-term relationships between Wrike and our partners. In addition to driving partner motion this hybrid role may directly manage a select portfolio of key enterprise accounts as a dedicated Account Manager taking full ownership of direct customer revenue and expansion for accounts that act concurrently as customers and strategic partners. The range of partners includes certified Resellers System Integrators and Wrike Strategic Partners. Your Impact Hybrid Key Account Ownership Function as the primary Account Manager and Partner Manager for designated dual-relationship enterprise accounts balancing direct customer sales expansion (upsell/cross-sell) with strategic partner enablement and co-selling. Competitive Selling Differentiate Wrike’s solution from competitor solutions when addressing defined short-term/tactical projects or specific tactical needs. Consultative Selling Understand customer and/or partner industry dynamics and quickly learn their specific strategies priorities and challenges. Start with the customer/partner point of view and fit the Wrike solution/advantage into that picture. Orchestrating Resources Persistently lead influence and choreograph cross-functional and partner selling teams to ensure that customer expectations and agreements are met or exceeded. Partner/SI Leverage Strengthen existing partner/SI relationships by crafting a productive cadence of interaction with them around current and future sales opportunities. Partner/SI Management Develop a detailed business plan including organizational charts and strategic and tactical goals. Develop and leverage strong sponsors/advocates to expand presence and relationships with key line-of-business decision-makers across the partner organization. Pipeline Development and Management Proficiently leverage daily interactions with partners and customers to develop new relationships and listen for new opportunities. Manage and scale enterprise deal pipelines. Product Knowledge Develop a detailed understanding of the positioning and business value of Wrike’s products and solutions. Apply an in-depth understanding of Wrike’s product programs sales methodology and licensing to address sophisticated partner and customer issues. Enablement & Growth Drive and lead continual training activities that articulate Wrike’s strategic direction product and technology roadmaps go-to-market planning and demand creation. Independently develop a plan for overall channel partner sales growth. Your Qualifications Fluent in Japanese and English. Years of experience in sales or channel marketing within the High Tech industry with experience in both direct enterprise sales and channel sales. Bachelor’s degree or equivalent work experience. Background working for alliance/channel partner organizations or managing complex dual-model enterprise accounts. Standout Qualities Deep understanding of how partners make money in a channel ecosystem alongside direct SaaS selling dynamics. Experience working with top Japanese partners like Dentsu SoftBank would be highly desirable. Solid grasp and knowledge of Wrike’s product and value for customers. Ability to navigate complex corporate structures where accounts operate simultaneously as buyers and co-sellers. Strong financial savvy to hold strategic business discussions with C-level stakeholders across both customer and partner functions. Highly adaptable to changes in business direction products and needs from both a customer and partner perspective. Team Dynamics You will work with Wrike teams including but not limited to Sales Partner Marketing Partner Success and Partner Operations as well as cross-functional and partner selling teams. Our Work Style This hybrid role combines partner management with the direct management of a select portfolio of key enterprise accounts. It includes partner recruitment partner business development partner support direct customer sales expansion strategic partner enablement co-selling pipeline management and continual training activities. Benefits & Perks 18 Company Holidays + Paid Vacation Sick Leave Compensation (5 Paid Uncertified Sick Days) Parental Leave 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Health & Accident Coverage Life & Long-Term Disability Insurance Corporate Pension w/ Wrike Contribution Commuter Allowance Your recruitment buddy will be Tripti Sachan Senior Recruiter. #LI-TS1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people not a place. With 1000+ employees collaborating across nearly every time zone we support talent through 10 global hubs — Australia Costa Rica Cyprus Czechia Estonia France India Ireland Japan and the United States — offering flexible ways of working that include remote work hybrid environments and co-working spaces across many locations. While flexibility looks different across teams and regions employees located near certain hubs — particularly in Prague (CZ) Nicosia (CY) Bangalore (IN) and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡 Smart We love what we do and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated We get up every day focused on helping our customers win. We’re committed to helping our teammates win too! 🤗 Approachable We're friendly easy to get along with considerate and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey experience and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization by owning workflows from start to finish. Each member of our team is an integral part of this commitment establishing work as a platform for personal growth and transformation as well as collective success and growth. Check out our LinkedIn Life Page Company culture page Instagram Wrike Engineering Team Medium Meetup.com Youtube for a feel for what life is like at Wrike.
Remote Japan
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit pay and manage international teams. With our core values at heart and future focused work culture our team works tirelessly on ambitious problems asynchronously around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic curious motivated and ambitious be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Specialist Lead joining our Global Payroll Operations Team What you bring Payroll management or equivalent experience Knowledge of payroll best practices. Proficient in using software tools like SAP Excel / Google Sheet. An analytical mindset with great problem-solving abilities. Ability to adapt to a fast-paced international work environment with a passion for making an impact. Is a productivity geek and will constantly think of ways to improve and speed up their work. You understand the need and ideal to work largely asynchronously. Writes and speaks fluent English It's not required to have experience working remotely but considered a plus Demonstrates strong automation and AI capabilities and AI fluency. Key responsibilities Act as a true subject matter expert for the country Manage existing relationships with key stakeholder within Payroll Implementation Finance Product Engineers. Process full end to end payroll in-house statutory filing requirements exceptions approvals payments and compliance. Ensure full data integrity and quality Accounting/reconciliations Focus on KPIs and SLAs Implement and improve processes Mentor and support payroll specialists Back up regional managers during times of absence Practicals You'll report to Manager Global Payroll Operations Team Payroll Location Japan Start date As soon as possible Application process Interview with recruiter Interview with future manager Interview with team members (no managers present) Bar Raiser Interview Prior employment verification check Remote's Total Rewards philosophy is to ensure fair unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role level and location and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location transferable or job-related skills work experience relevant training business needs and market demands. The base salary range may be subject to change. At Remote we foster internal mobility as a key element of our culture of employee growth and development supported by a compensation philosophy that guarantees pay equity and fairness. Therefore all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is ¥8600000 ¥9700000 JPY Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits . As a global company each country works differently but some benefits/perks are for all Remoters work from anywhere flexible paid time off flexible working hours (we are async 16 weeks paid parental leave budget towards co-working spaces learning and wellness (including gym memberships) mental health support services stock options home office budget & IT equipment How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first and fit work around your needs. If that sounds like something you want apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups genders sexuality age abilities disability status and any other under-represented group to apply but we prioritize a sense of belonging. We have 4 ERGs (Women Disability Queer Minorities in Tech) who meet regularly with the People team. During your interviews and beyond we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds identities and experiences and this data will help us to stay accountable. We thank you for providing this data if you chose to. At Remote we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here Please note we accept applications on an ongoing basis.
Remote Japan
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit pay and manage international teams. With our core values at heart and future focused work culture our team works tirelessly on ambitious problems asynchronously around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic curious motivated and ambitious be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Specialist Lead joining our Global Payroll Operations Team What you bring Payroll management or equivalent experience Knowledge of payroll best practices. Proficient in using software tools like SAP Excel / Google Sheet. An analytical mindset with great problem-solving abilities. Ability to adapt to a fast-paced international work environment with a passion for making an impact. Is a productivity geek and will constantly think of ways to improve and speed up their work. You understand the need and ideal to work largely asynchronously. Writes and speaks fluent English It's not required to have experience working remotely but considered a plus Demonstrates strong automation and AI capabilities and AI fluency. Key responsibilities Act as a true subject matter expert for the country Manage existing relationships with key stakeholder within Payroll Implementation Finance Product Engineers. Process full end to end payroll in-house statutory filing requirements exceptions approvals payments and compliance. Ensure full data integrity and quality Accounting/reconciliations Focus on KPIs and SLAs Implement and improve processes Mentor and support payroll specialists Back up regional managers during times of absence Practicals You'll report to Manager Global Payroll Operations Team Payroll Location Japan Start date As soon as possible Application process Interview with recruiter Interview with future manager Interview with team members (no managers present) Bar Raiser Interview Prior employment verification check Remote's Total Rewards philosophy is to ensure fair unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role level and location and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location transferable or job-related skills work experience relevant training business needs and market demands. The base salary range may be subject to change. At Remote we foster internal mobility as a key element of our culture of employee growth and development supported by a compensation philosophy that guarantees pay equity and fairness. Therefore all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is ¥8600000 ¥9700000 JPY Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits . As a global company each country works differently but some benefits/perks are for all Remoters work from anywhere flexible paid time off flexible working hours (we are async 16 weeks paid parental leave budget towards co-working spaces learning and wellness (including gym memberships) mental health support services stock options home office budget & IT equipment How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first and fit work around your needs. If that sounds like something you want apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups genders sexuality age abilities disability status and any other under-represented group to apply but we prioritize a sense of belonging. We have 4 ERGs (Women Disability Queer Minorities in Tech) who meet regularly with the People team. During your interviews and beyond we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds identities and experiences and this data will help us to stay accountable. We thank you for providing this data if you chose to. At Remote we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here Please note we accept applications on an ongoing basis.
Remote Japan
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit pay and manage international teams. With our core values at heart and future focused work culture our team works tirelessly on ambitious problems asynchronously around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic curious motivated and ambitious be part of our world. Apply now and define the future of work! What this job can offer you As a critical extension of our clients’ HR teams we navigate and advise on the intricate paths of global employment with unmatched speed expertise and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices it’s about elevating it integrating cutting-edge technology solutions and enriching customer experiences in over 80+ countries. On this team your work directly influences our ability to sustain and extend our compliance coverage continuously enhance our customer journeys and significantly increase our operational capacity. You’re not just part of a team you’re at the forefront of shaping the future of work ensuring every interaction is fast intuitive and profoundly impactful. Dive into a role where your passion for innovation commitment to excellence and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone anywhere — compliantly. The Senior Lifecycle Specialist Employee Relations & Transitions independently manages all employee exits for Remote's external employees with a focus on legal compliance excellent quality and providing delightful customer service. Additionally the specialist provides first-level Employee Relations support guiding clients through workplace concerns and coordinating appropriate resources. As part of a larger employee Lifecycle team the Senior Specialist is also expected to drive process improvements and initiatives in line with Remote's strategic goals and values. Key Responsibilities Offboarding Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions prioritizing a superior offboarding experience for Remote's clients and employees. Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions and manage clients' requests on various HR matters including but not limited to termination resignation and transfer procedures employment contracts and redundancy processes ensuring legal compliance and best practices. Independently lead and facilitate meetings with clients and external employees including but not limited to workforce reduction consultation meetings administrative hearings negotiations in separations and settlements providing guidance on terminations and delivering termination outcomes. Influence and negotiate positive outcomes in complex terminations successfully navigating and directing multiple stakeholders with competing interests through a complicated involved and sometimes lengthy process. Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits including but not limited to payroll legal counsel government bodies and trade unions. Draft tailor and administer all termination and supplementary documents with accuracy and attention to detail ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations. Process offboarding on Remote's internal HRIS platform collaborating with various internal stakeholders such as Customer Success Legal Payroll Benefits Time and Attendance among other verticals to ensure all aspects of the employee exit are administered correctly and promptly. Act as the first point of informal escalation as a trusted colleague with good judgment by way of providing expertise mentoring and guidance to more junior team members. Provide comprehensive guidance on Remote's Employee Relations resources helping clients navigate complex workplace scenarios. Conduct thorough preliminary assessments of workplace concerns identifying key facts applicable local regulations and potential paths forward. Serve as a trusted resource for internal and external stakeholders on employee relations matters ensuring appropriate handling of complex cases. Guide clients in understanding progressive disciplinary approaches documentation requirements and best practices for handling difficult situations. Track and monitor ongoing employee relations cases ensuring timely follow-up and appropriate coordination with relevant stakeholders. Be the subject-matter expert and proactively resolve internal and external queries on all offboarding and first-level employee relations matters in conjunction with Lifecycle's internal stakeholders. Actively identify opportunities advocate for and drive process improvements automation product development and overall customer and employee experience through the offboarding and employee relations processes. Determine methods procedures and standards on new assignments. Exercise judgment in selecting methods evaluating adapting complex techniques and evaluation criteria for obtaining results taking into account wider Lifecycle and Remote needs. Key Requirements and Charactristics Experience as an HR Advisor or HR Business Partner with generalist HR competencies and exposure across the employee lifecycle. Tertiary qualifications in HR/labour relations/employment law considered a plus. Proven experience with a strong background in independently managing voluntary and involuntary exits (terminations) with care sensitivity and legal compliance and providing comprehensive HR advice and guidance on employment laws and regulations spanning various jurisdictions. Understanding of employee relations principles progressive discipline approaches and workplace investigation fundamentals. Ability to interpret and apply industrial instruments analyze complex HR issues and apply problem-solving skills to independently (occasionally with minimal supervision) arrive at solutions undertake research and translate this into usable team resources provide practical solutions and effectively communicate recommendations to clients and internal stakeholders when operating in ambiguous and unfamiliar environments. Superior communication influencing conflict management and negotiation skills with the ability to independently lead difficult conversations to a positive outcome often where parties have conflicting interests while conveying authority and expertise as the representative of Remote and maintaining professionalism and strict confidentiality. Business-level (advanced) proficiency in written and spoken English with additional languages considered a plus. Aptitude and appetite to innovate and optimize processes continuously identifying developing and implementing opportunities for automation and champion best practice. Efficiency in operations with an awareness of the importance of thorough record-keeping and data integrity. Tech-savvy with the ability to successfully collaborate asynchronously on various tools and adapt to new and evolving systems. Ability to work autonomously and cohesively in an international team in a fast-paced asynchronous remote environment while successfully balancing multiple competing priorities. Willingness to work flexible hours as needed. Proactive and self-motivated with a strong sense of ownership and accountability and ability to inspire others. Demonstrates strong automation and AI capabilities and AI fluency. Practicals You'll report to Manager Employee Lifecycle Employee Relations & Transitions Team Lifecycle Employee Relations & Transitions Location APAC Application process Interview with recruiter Take Home Exercise Interview with future manager Interview with team members (no managers present) Interview with Senior Manager Bar Raiser Prior employment verification check Remote's Total Rewards philosophy is to ensure fair unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role level and location and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location transferable or job-related skills work experience relevant training business needs and market demands. The base salary range may be subject to change. At Remote we foster internal mobility as a key element of our culture of employee growth and development supported by a compensation philosophy that guarantees pay equity and fairness. Therefore all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $46500 $117750 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits . As a global company each country works differently but some benefits/perks are for all Remoters work from anywhere flexible paid time off flexible working hours (we are async 16 weeks paid parental leave budget towards co-working spaces learning and wellness (including gym memberships) mental health support services stock options home office budget & IT equipment How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first and fit work around your needs. If that sounds like something you want apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups genders sexuality age abilities disability status and any other under-represented group to apply but we prioritize a sense of belonging. We have 4 ERGs (Women Disability Queer Minorities in Tech) who meet regularly with the People team. During your interviews and beyond we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds identities and experiences and this data will help us to stay accountable. We thank you for providing this data if you chose to. At Remote we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here Please note we accept applications on an ongoing basis.
Remote Japan
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit pay and manage international teams. With our core values at heart and future focused work culture our team works tirelessly on ambitious problems asynchronously around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic curious motivated and ambitious be part of our world. Apply now and define the future of work! What this job can offer you As a critical extension of our clients’ HR teams we navigate and advise on the intricate paths of global employment with unmatched speed expertise and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices it’s about elevating it integrating cutting-edge technology solutions and enriching customer experiences in over 80+ countries. On this team your work directly influences our ability to sustain and extend our compliance coverage continuously enhance our customer journeys and significantly increase our operational capacity. You’re not just part of a team you’re at the forefront of shaping the future of work ensuring every interaction is fast intuitive and profoundly impactful. Dive into a role where your passion for innovation commitment to excellence and drive to make a global difference aligns with our mission to empower organizations worldwide to employ anyone anywhere — compliantly. The Senior Lifecycle Specialist Employee Relations & Transitions independently manages all employee exits for Remote's external employees with a focus on legal compliance excellent quality and providing delightful customer service. Additionally the specialist provides first-level Employee Relations support guiding clients through workplace concerns and coordinating appropriate resources. As part of a larger employee Lifecycle team the Senior Specialist is also expected to drive process improvements and initiatives in line with Remote's strategic goals and values. Key Responsibilities Offboarding Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions prioritizing a superior offboarding experience for Remote's clients and employees. Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions and manage clients' requests on various HR matters including but not limited to termination resignation and transfer procedures employment contracts and redundancy processes ensuring legal compliance and best practices. Independently lead and facilitate meetings with clients and external employees including but not limited to workforce reduction consultation meetings administrative hearings negotiations in separations and settlements providing guidance on terminations and delivering termination outcomes. Influence and negotiate positive outcomes in complex terminations successfully navigating and directing multiple stakeholders with competing interests through a complicated involved and sometimes lengthy process. Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits including but not limited to payroll legal counsel government bodies and trade unions. Draft tailor and administer all termination and supplementary documents with accuracy and attention to detail ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations. Process offboarding on Remote's internal HRIS platform collaborating with various internal stakeholders such as Customer Success Legal Payroll Benefits Time and Attendance among other verticals to ensure all aspects of the employee exit are administered correctly and promptly. Act as the first point of informal escalation as a trusted colleague with good judgment by way of providing expertise mentoring and guidance to more junior team members. Provide comprehensive guidance on Remote's Employee Relations resources helping clients navigate complex workplace scenarios. Conduct thorough preliminary assessments of workplace concerns identifying key facts applicable local regulations and potential paths forward. Serve as a trusted resource for internal and external stakeholders on employee relations matters ensuring appropriate handling of complex cases. Guide clients in understanding progressive disciplinary approaches documentation requirements and best practices for handling difficult situations. Track and monitor ongoing employee relations cases ensuring timely follow-up and appropriate coordination with relevant stakeholders. Be the subject-matter expert and proactively resolve internal and external queries on all offboarding and first-level employee relations matters in conjunction with Lifecycle's internal stakeholders. Actively identify opportunities advocate for and drive process improvements automation product development and overall customer and employee experience through the offboarding and employee relations processes. Determine methods procedures and standards on new assignments. Exercise judgment in selecting methods evaluating adapting complex techniques and evaluation criteria for obtaining results taking into account wider Lifecycle and Remote needs. Key Requirements and Charactristics Experience as an HR Advisor or HR Business Partner with generalist HR competencies and exposure across the employee lifecycle. Tertiary qualifications in HR/labour relations/employment law considered a plus. Proven experience with a strong background in independently managing voluntary and involuntary exits (terminations) with care sensitivity and legal compliance and providing comprehensive HR advice and guidance on employment laws and regulations spanning various jurisdictions. Understanding of employee relations principles progressive discipline approaches and workplace investigation fundamentals. Ability to interpret and apply industrial instruments analyze complex HR issues and apply problem-solving skills to independently (occasionally with minimal supervision) arrive at solutions undertake research and translate this into usable team resources provide practical solutions and effectively communicate recommendations to clients and internal stakeholders when operating in ambiguous and unfamiliar environments. Superior communication influencing conflict management and negotiation skills with the ability to independently lead difficult conversations to a positive outcome often where parties have conflicting interests while conveying authority and expertise as the representative of Remote and maintaining professionalism and strict confidentiality. Business-level (advanced) proficiency in written and spoken English with additional languages considered a plus. Aptitude and appetite to innovate and optimize processes continuously identifying developing and implementing opportunities for automation and champion best practice. Efficiency in operations with an awareness of the importance of thorough record-keeping and data integrity. Tech-savvy with the ability to successfully collaborate asynchronously on various tools and adapt to new and evolving systems. Ability to work autonomously and cohesively in an international team in a fast-paced asynchronous remote environment while successfully balancing multiple competing priorities. Willingness to work flexible hours as needed. Proactive and self-motivated with a strong sense of ownership and accountability and ability to inspire others. Demonstrates strong automation and AI capabilities and AI fluency. Practicals You'll report to Manager Employee Lifecycle Employee Relations & Transitions Team Lifecycle Employee Relations & Transitions Location APAC Application process Interview with recruiter Take Home Exercise Interview with future manager Interview with team members (no managers present) Interview with Senior Manager Bar Raiser Prior employment verification check Remote's Total Rewards philosophy is to ensure fair unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role level and location and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location transferable or job-related skills work experience relevant training business needs and market demands. The base salary range may be subject to change. At Remote we foster internal mobility as a key element of our culture of employee growth and development supported by a compensation philosophy that guarantees pay equity and fairness. Therefore all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $46500 $117750 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits . As a global company each country works differently but some benefits/perks are for all Remoters work from anywhere flexible paid time off flexible working hours (we are async 16 weeks paid parental leave budget towards co-working spaces learning and wellness (including gym memberships) mental health support services stock options home office budget & IT equipment How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first and fit work around your needs. If that sounds like something you want apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups genders sexuality age abilities disability status and any other under-represented group to apply but we prioritize a sense of belonging. We have 4 ERGs (Women Disability Queer Minorities in Tech) who meet regularly with the People team. During your interviews and beyond we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds identities and experiences and this data will help us to stay accountable. We thank you for providing this data if you chose to. At Remote we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here Please note we accept applications on an ongoing basis.
Remote Japan
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit pay and manage international teams. With our core values at heart and future focused work culture our team works tirelessly on ambitious problems asynchronously around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic curious motivated and ambitious be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Specialist Lead joining our Global Payroll Operations Team What you bring Payroll management or equivalent experience Knowledge of payroll best practices. Proficient in using software tools like SAP Excel / Google Sheet. An analytical mindset with great problem-solving abilities. Ability to adapt to a fast-paced international work environment with a passion for making an impact. Is a productivity geek and will constantly think of ways to improve and speed up their work. You understand the need and ideal to work largely asynchronously. Writes and speaks fluent English It's not required to have experience working remotely but considered a plus Demonstrates strong automation and AI capabilities and AI fluency. Key responsibilities Act as a true subject matter expert for the country Manage existing relationships with key stakeholder within Payroll Implementation Finance Product Engineers. Process full end to end payroll in-house statutory filing requirements exceptions approvals payments and compliance. Ensure full data integrity and quality Accounting/reconciliations Focus on KPIs and SLAs Implement and improve processes Mentor and support payroll specialists Back up regional managers during times of absence Practicals You'll report to Manager Global Payroll Operations Team Payroll Location Japan Start date As soon as possible Application process Interview with recruiter Interview with future manager Interview with team members (no managers present) Bar Raiser Interview Prior employment verification check Remote's Total Rewards philosophy is to ensure fair unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role level and location and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location transferable or job-related skills work experience relevant training business needs and market demands. The base salary range may be subject to change. At Remote we foster internal mobility as a key element of our culture of employee growth and development supported by a compensation philosophy that guarantees pay equity and fairness. Therefore all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is ¥8600000 ¥9700000 JPY Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits . As a global company each country works differently but some benefits/perks are for all Remoters work from anywhere flexible paid time off flexible working hours (we are async 16 weeks paid parental leave budget towards co-working spaces learning and wellness (including gym memberships) mental health support services stock options home office budget & IT equipment How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first and fit work around your needs. If that sounds like something you want apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups genders sexuality age abilities disability status and any other under-represented group to apply but we prioritize a sense of belonging. We have 4 ERGs (Women Disability Queer Minorities in Tech) who meet regularly with the People team. During your interviews and beyond we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds identities and experiences and this data will help us to stay accountable. We thank you for providing this data if you chose to. At Remote we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here Please note we accept applications on an ongoing basis.
Remote Japan
About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit pay and manage international teams. With our core values at heart and future focused work culture our team works tirelessly on ambitious problems asynchronously around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic curious motivated and ambitious be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Specialist Lead joining our Global Payroll Operations Team What you bring Payroll management or equivalent experience Knowledge of payroll best practices. Proficient in using software tools like SAP Excel / Google Sheet. An analytical mindset with great problem-solving abilities. Ability to adapt to a fast-paced international work environment with a passion for making an impact. Is a productivity geek and will constantly think of ways to improve and speed up their work. You understand the need and ideal to work largely asynchronously. Writes and speaks fluent English It's not required to have experience working remotely but considered a plus Demonstrates strong automation and AI capabilities and AI fluency. Key responsibilities Act as a true subject matter expert for the country Manage existing relationships with key stakeholder within Payroll Implementation Finance Product Engineers. Process full end to end payroll in-house statutory filing requirements exceptions approvals payments and compliance. Ensure full data integrity and quality Accounting/reconciliations Focus on KPIs and SLAs Implement and improve processes Mentor and support payroll specialists Back up regional managers during times of absence Practicals You'll report to Manager Global Payroll Operations Team Payroll Location Japan Start date As soon as possible Application process Interview with recruiter Interview with future manager Interview with team members (no managers present) Bar Raiser Interview Prior employment verification check Remote's Total Rewards philosophy is to ensure fair unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role level and location and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location transferable or job-related skills work experience relevant training business needs and market demands. The base salary range may be subject to change. At Remote we foster internal mobility as a key element of our culture of employee growth and development supported by a compensation philosophy that guarantees pay equity and fairness. Therefore all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is ¥8600000 ¥9700000 JPY Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits . As a global company each country works differently but some benefits/perks are for all Remoters work from anywhere flexible paid time off flexible working hours (we are async 16 weeks paid parental leave budget towards co-working spaces learning and wellness (including gym memberships) mental health support services stock options home office budget & IT equipment How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first and fit work around your needs. If that sounds like something you want apply now! How to apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups genders sexuality age abilities disability status and any other under-represented group to apply but we prioritize a sense of belonging. We have 4 ERGs (Women Disability Queer Minorities in Tech) who meet regularly with the People team. During your interviews and beyond we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds identities and experiences and this data will help us to stay accountable. We thank you for providing this data if you chose to. At Remote we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here Please note we accept applications on an ongoing basis.
Remote Japan
About the Role Abnormal AI is looking for an Enterprise Account Executive to play a pivotal role on our foundational sales team as we launch and scale in Japan. This team sells our security solutions to Enterprise level accounts within a defined territory. The ideal candidate for the role will be local to the Tokyo area and have the following skillset Proven hunter with a disciplined approach to early pipeline development and prospecting into enterprise accounts. Skilled at leveraging all five demand gen pillars AE prospecting SDRs marketing channel and customer referrals. Strong qualifier with a knack for uncovering customer pain points and connecting them to compelling value-driven solutions. Effective presenter able to tailor demos and messaging to resonate with stakeholders based on specific business challenges. Process-oriented with a consistent repeatable sales methodology and strong time management skills — capable of managing multiple deals without sacrificing quality. Data-disciplined maintaining accurate and consistent account and opportunity data at all times. Business case builder experienced in quantifying ROI across multiple dimensions for diverse stakeholder groups. Knowledge sharer able to extract organize and document customer insights and deal lessons to enable broader team learning. Internal guide adept at navigating and supporting internal buying processes. Resilient and resourceful with the grit to thrive in early-stage environments and a strong understanding of how to leverage cross-functional teams including SEs marketing BDRs product and CS. What you will do Sell Abnormal security solutions to your defined territory with the goal to overachieve new annual recurring revenue quota Work enterprise accounts (>3k mailbox organizations) from initial conversations through signing a contract and up-selling once they’re a customer. Prospect and generate new business opportunities with enterprise accounts (>3k mailbox organizations) to supply enough pipeline for them to hit sales targets. Work with Customer success to ensure a timely renewal and expansion sale opportunities Continually document results and maintain accurate data across all sales systems (Salesforce Highspot Close Plan) Be a voice for the customer/prospect with internal teams including Sales Engineering/POV team Product and Marketing to ensure appropriate prioritization to close more revenue. Must Haves Enterprise Account Hunter with 3+ years of direct (not overlay) experience selling into enterprise-sized organizations including prospecting winning new logos and expanding major accounts in competitive incumbent-heavy environments. Skill in negotiating with large organizations and closing complex sales Proven performer with consistent over quota performance and/or top 5% of sales org Technically competent Conversant in key areas security email cloud AI etc. Cyber-security Software sales Experience selling subscription software/SaaS to CISOs and security personnel Start-up experience Success at a company that was early stage underdog or was a new entrant with large competitors or similar (limited resources-build territory including channel tech partners initial customer wins etc.) BS/BA degree or equivalent work experience Proficiency in English both written and verbal #LI-LR1 A note on AI in our process Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further if your application is successful and Abnormal AI makes a conditional offer of employment we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law please click here
Remote APAC Japan
Who We Are Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks ETFs options crypto fixed income 24/5 trading and more. Amongst our subsidiaries Alpaca is a licensed financial services company serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers investment advisors wealth managers hedge funds and crypto exchanges totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers traders and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community continuously enhancing our award-winning developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures Spark Capital Tribe Capital Social Leverage Horizons Ventures Opera Tech Ventures SBI Group Derayah Financial Unbound Peak XV Elefund and Y Combinator. Our Team Members We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world with teammates spanning the USA Canada Japan Hungary Nigeria Brazil the UK and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious Have Empathy and Be Accountable—and are ready to make a significant impact we encourage you to apply. Your Role As a Customer Success Manager at Alpaca you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You will own post-launch relationships with our partners (customers) in Japan — from go-live through renewal — ensuring they have a positive experience and achieve successful outcomes. While Alpaca's global customer base skews toward fintechs and growth-stage companies Japan is a strategically important market where we work with a number of enterprise (ENT) clients including major financial institutions and established brokerage firms. You will act as a true business partner to these clients — supporting their growth plans and long-term success while also managing day-to-day issues aligning expectations and navigating the unique to the Japanese financial industry. Your initial focus will be customer success and post-launch relationship management. Over time there is also an opportunity to support earlier stages of the customer journey — including pre-sales conversations and API integration — depending on business needs and your interests. This role supports Alpaca's B2B offerings. You will help customers launch global securities trading apps and open financial services to end users in Japan and beyond. Things You Get To Do Post-launch customer success (primary focus) Act as the primary contact for B2B/enterprise customers in Japan accountable for healthy ongoing relationships with key stakeholders throughout customer lifecycle onboarding activation expansion and renewal Ensure customer satisfaction retention and success across a portfolio that includes both fintech and enterprise financial services clients Develop and execute customer success strategies by building strong customer relationships aligning on business goals forecasting growth proactively mitigating risks and sharing best practices. Drive adoption of Alpaca features (new and existing) among our Live Partners Manage escalations — internally and externally — with a focus on customer empathy and clear communication in Japanese and English Cross-functional collaboration Act as the voice of the customer internally by communicating account health identifying improvement opportunities and partnering cross-functionally to influence product and operational priorities. Develop success strategies tailored to the Japanese market and enterprise client expectations Growth opportunity pre-sales & integration support Support pre-sales conversations with prospective enterprise and fintech clients in Japan drawing on your knowledge of the local financial industryAssist customers during the API integration phase — helping bridge technical and business stakeholders coordinating with Alpaca's solutions and engineering teams and ensuring a smooth path to launchContribute to improving Alpaca's Japan go-to-market motion based on field learnings. Who You Are Native-level Japanese and business-level English with the ability to communicate effectively with Japanese enterprise clients and Alpaca's global teams. Client coverage experience in the Japanese financial industry — brokerage asset management banking securities or related sectors you understand how enterprise financial institutions operate buy and partner 4–6 years of experience in customer success account management or client coverage ideally serving enterprise financial institutions in the Japanese financial industry. Experience in fintech broker-dealer capital markets or related financial services with an understanding of trading workflows and products such as US equities and options. Familiarity with SaaS APIs and technology-driven financial services. Self-motivated adaptable and able to thrive in a fast-paced remote environment balancing autonomy with cross-functional collaboration. A collaborative partner-first mindset with a strong sense of ownership curiosity and a willingness to learn and contribute wherever needed. 職種名 カスタマーサクセスマネージャー（金融機関・エンタープライズ担当） 職務概要 Alpacaのカスタマーサクセスマネージャーとして、「地球上のすべての人に金融サービスを開放する」という当社のミッションの最前線でご活躍いただきます。日本のパートナー企業（顧客）の担当窓口として、サービス開始から新規プロダクトの導入まで一貫して関係構築を担い、パートナーの成功と満足度向上をリードしていただきます。 世界的には、Alpacaのパートナーはフィンテック企業やグロースステージの企業のお客様が中心ですが、日本は戦略的重要市場であり、大手金融機関や証券会社をはじめとするエンタープライズ顧客とも数多く取引しています。本ポジションでは、日本のエンタープライズを含む顧客企業のビジネスパートナーとして、中長期的な成長戦略を支援するとともに、日々の課題対応、期待値の調整、日本の金融業界特有の環境を踏まえたサポートを行います。 当初は、サービス開始後のリレーションシップマネジメントを中心とした業務を想定していますが、本人の希望や事業状況に応じて、プリセールスやAPI導入開発時のサポートなど、サービス導入前のフェーズにも携わっていただく機会があります。 本ポジションでは、AlpacaのB2Bソリューションを通じて、パートナー企業によるグローバル証券取引サービスの立ち上げを支援し、日本および海外のエンドユーザーへ金融サービスを届けることに貢献していただきます。 主な業務内容 カスタマーサクセス（主な担当業務） 日本のB2B・エンタープライズ顧客の担当窓口として、オンボーディングから日々のやり取り、新規プロダクト導入まで、長期的なパートナーシップを構築・推進する フィンテック企業から大手金融機関まで幅広いパートナー企業に対し、顧客満足度向上と継続的なビジネス成長を支援する パートナーとの信頼関係を構築し、事業目標のすり合わせ、成長計画の策定、リスクの早期把握・対応、ベストプラクティスの展開を通じて、カスタマーサクセス戦略を立案・推進する 新機能・既存機能を含むAlpacaプロダクトの活用促進をリードする 日本語・英語を用いて、社内外のエスカレーション対応を円滑に推進する 社内横断でのプロジェクト推進 パートナー企業の声を社内へ届ける役割として、アカウント状況の共有や改善提案を行い、プロダクト・オペレーション・営業などの各部門と連携しながら、サービス品質や顧客体験の向上を推進する 日本市場およびエンタープライズ顧客のニーズを踏まえたカスタマーサクセス戦略の策定・改善に貢献する キャリアの広がり：プリセールス・導入支援 日本の金融業界に関する知見を活かし、エンタープライズ企業やフィンテック企業への提案活動（プリセールス）を支援する API導入・開発フェーズにおいて、パートナー企業とAlpacaのソリューション・エンジニアリングチームとの橋渡し役となり、円滑な導入・サービス開始を支援する 現場で得た知見をもとに、日本市場におけるGo-to-Market戦略やサービス改善に貢献する 応募資格 日本語（ネイティブレベル）および英語（ビジネスレベル）での高いコミュニケーション能力を有し、日本の金融機関とAlpacaのグローバルチーム双方と円滑に業務を進められる方 証券会社、資産運用会社、銀行など、日本の金融業界において法人顧客を担当した経験（リレーションシップマネジメント、アカウントマネジメント、法人営業等）をお持ちの方 カスタマーサクセス、アカウントマネジメント、法人営業等の経験を4～6年以上有し、エンタープライズ顧客とのリレーション構築・維持に携わった経験をお持ちの方 フィンテック、証券会社、資本市場関連などの金融サービス業界での経験があり、米国株やオプションなどの金融商品・取引に関する基礎知識をお持ちの方 SaaS、APIなど、テクノロジーを活用したサービスへの理解をお持ちの方 リモート環境でも主体的に業務を推進し、変化の速い環境に柔軟に対応できる方 オーナーシップを持ち、パートナー企業の成功を第一に考えながら、周囲と協力して業務を推進できる方 新しい知識や業務領域を積極的に学び、事業の成長に応じて幅広い役割にチャレンジできる方 How We Take Care of You Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup One-time USD $500 Monthly Stipend USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. 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