Latam Remote
About CookUnity Food has lost its soul to modern convenience. And with it it has lost the power to nourish inspire and connect us. So in 2018 CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food chefs. Today CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission empower Chefs to nourish the world. If that mission has you hungry in more ways than one you’ve found the right job posting. About the Team Our Data Team is a highly dynamic and innovative group that excels in solving complex business challenges and propelling the growth of an enterprise through our analytical expertise. We provide crucial insights that empower individuals across the company to make better decisions ultimately increasing efficiency. If you have a passion for shaping the future of an organization with your analytical skills this role offers an exciting opportunity to fulfill your aspirations. The role Analytics Engineers at CookUnity are data product owners who sit in a single team on a mission to minimize time spent by analysts and data scientists discovering understanding and preparing data before launching into their work. Each analytics engineer has ownership and autonomy over a set of entities / tables in a domain collaborating on a single data design from first principles that the team owns together. As their products mature they merchandise them as Tableau Connections extracts into sheets or any other end point needed to achieve their mission. Some analytics engineers have an interest in data infrastructure and integrations others in bringing their data to life through interactive visualizations but all have the skills to work with unruly raw data design analytics friendly data products (incl entities and flat tables) and build them to a production standard that the whole company can rely on. Everyone in data at CookUnity comes with a high agency mindset a passion for collaborating with others a pattern of achievement and a sincere interest in investing in their own development. Everyone in data at CookUnity comes with a high agency mindset a passion for collaborating with others a pattern of achievement and a sincere interest in investing in their own development. Responsibilities Own Core Data Products Design build and maintain dbt models in Snowflake that reflect key business logic and serve as reliable sources of truth. Define clear ownership usage expectations and roadmaps for your data products. Build Trustworthy Scalable Models Develop models that are easy to use tested documented and serve a wide range of stakeholders. Measure success through usage metrics reduced support needs and SLA coverage. Ensure Reliability and Observability Monitor pipelines track schema changes and implement testing and alerting to ensure consistent data quality and uptime. Drive Iteration Through Feedback Collect and act on feedback from users. Use metrics interviews and usage logs to continuously improve your data products and documentation. Advance AI Adoption in Analytics Champion the use of agentic and AI-assisted tools in data workflows. Lead pilots measure impact and scale successful practices across the team. Collaborate Cross-Functionally Work with Engineering Product and Ops to align on metrics instrumentation experimentation and data needs. Mentor and Raise the Bar Review code guide design decisions and share knowledge to elevate the craft of Analytics Engineering within the team. Qualifications 4+ years of experience in Analytics Engineering Data Engineering or a similar role working with modern data stacks (dbt Fivetran/Airbyte Airflow Snowflake/BigQuery etc.) Deep understanding of data modeling principles (e.g. dimensional modeling ELT best practices testing strategies etc.) Proficiency in SQL and version control (Git) with experience shipping production-quality data pipelines Experience collaborating closely with cross-functional stakeholders (Product Engineering Operations etc.) to translate business needs into data solutions Comfort navigating ambiguity in fast-paced environments with a strong sense of ownership and problem-solving mindset Familiarity with BI tools (e.g. Tableau Hex Looker) and a passion for enabling self-serve data culture Excellent communication skills with the ability to explain technical concepts to non-technical audiences Learn More About CookUnity We believe great leadership starts with alignment on vision values and ways of working. To give you deeper insight into who we are and what we’re looking for we invite you to explore CookUnity's Leadership Principles – The values and behaviors that guide how we operate collaborate and scale. We hope this provides valuable insight into our culture and product vision. If this excites you we’d love to connect! Benefits 💸 Get paid in USD 🗺 Work remotely design the life that you want ⛱ Enjoy 15 days of vacation each year from the start date 🎄 16 fully paid Argentinean holidays 🩺 Healthcare Benefit Monthly stipend to use in your preferred healthcare provider 🗓️ 5- year Sabbatical After 5 years with CookUnity you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave 3-5 days each time the need arises 🧘🏽♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you including learning opportunities wellness memberships delivery apps and more through our comprehensive benefit platform 🧑🏫 Personalized English coach If you’re interested in this role please submit your application and if we think you might be a fit we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer . We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin citizenship status protected veteran status genetic information or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes as part of our process we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us Apply only through our official channels. All open roles are listed on our official careers page careers.cookunity.com Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure feel free to reach out to us on our official LinkedIn Company Page We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp Telegram or SMS. We’ll never ask for payment or personal financial details. If anyone does please don’t share any information and let us know right away. If something ever feels off or you’re unsure about a message we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.
Latam Remote
About CookUnity Food has lost its soul to modern convenience. And with it it has lost the power to nourish inspire and connect us. So in 2018 CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food chefs. Today CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission empower Chefs to nourish the world. If that mission has you hungry in more ways than one you’ve found the right job posting. About the Team The CookUnity Product Support Team plays a crucial role as the initial responders to customer-related issues coordinating efforts among various teams and ensuring stakeholders stay updated. They take charge of the Incident Management process emphasizing the importance of learning from any system outages or disruptions. The Role We are looking for a Product Support Engineer with solid analytical and problem-solving skills capable of communicating effectively with tech and business areas along with having a strong level of technical background in technical troubleshooting and run database SQL queries. The Product Support Engineer owns the tracking of any incident that may impact our systems. They are also responsible for calculating and sharing the impact while ensuring all stakeholders are kept informed of every update throughout the investigation. You'll be reporting directly to our Product Support Manager and you will participate together in the definition of OKRs constant improvements monitoring Incident Management and help with the expansion of the team as our operation keeps doing so nationwide. Responsibilities Contribute to the Product Support Backlog. Keep the CX Engineering and Business teams up-to-date. Quick-solve issues escalated by the 1st support level (CX team). Regularly check our monitoring tools respond to alerts and create new monitors when necessary. Be a part of the Incident Management and post-mortem processes (detection creation of an Incident research follow-up). Build detailed reports on KPIs and trends. Availability for the on-call rotation. Requirements More than 4 years of experience as a product support analyst business analyst functional analyst data analyst or related field. Strong analytical skills. Experience running or being responsible for Incident Response/management processes. Excellent communication skills. Problem-solving and a DO-er skills. You are familiar with Agile Methodologies and you know how to write detailed user stories. Be able to run intermediate SQL queries. Knowledge of an API tool like Postman and being able to perform basic tests with it. Benefits 💸 Get paid in USD. 🗺 Work remotely design the life that you want. ⛱ Enjoy 15 days of vacation each year from the start date. 🎄 16 fully paid Argentinean holidays. 🩺 Healthcare Benefit Monthly stipend to use in your preferred healthcare provider. 🗓️ 5- year Sabbatical After 5 years with CookUnity you get a 4-week paid sabbatical. 🐣 Paid family leave. 🕯 Compassionate Leave 3-5 days each time the need arises. 🧘🏽♀️ Flexible benefits your way a prepaid card you can use on wellness learning food and more. 🤖 AI-forward workplace enterprise access to ChatGPT and Claude to help you work smarter and grow faster. 🧑🏫 Personalized English coach. If you’re interested in this role please submit your application and if we think you might be a fit we'll get in touch with you. Thank you for your time! If you’re interested in this role please submit your application and if we think you might be a fit we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer . We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin citizenship status protected veteran status genetic information or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes as part of our process we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us Apply only through our official channels. All open roles are listed on our official careers page careers.cookunity.com Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure feel free to reach out to us on our official LinkedIn Company Page We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp Telegram or SMS. We’ll never ask for payment or personal financial details. If anyone does please don’t share any information and let us know right away. If something ever feels off or you’re unsure about a message we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.
Latam Remote
About CookUnity Food has lost its soul to modern convenience. And with it it has lost the power to nourish inspire and connect us. So in 2018 CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food chefs. Today CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission empower Chefs to nourish the world. If that mission has you hungry in more ways than one you’ve found the right job posting. About the Team We are looking for a Real Time Analyst to work with the WFM Analyst. The ideal candidate will play a crucial role in maintaining service level agreements (SLAs) improving workforce allocation and providing actionable insights to stakeholders in real time. The role As a Real-Time Operations Analyst at CookUnity you’ll play a key role in ensuring smooth daily operations across our CX teams. You’ll manage real-time data support frontline teams and help ensure we hit key performance targets. You don’t need to come in knowing everything about WFM—we’re ready to train the right person—but you do need to be analytical action-oriented and curious. If you love digging into data thrive in fast-paced environments and are excited to support both people and processes we’d love to meet you. Note You will be assigned a schedule that may include evenings weekends or holidays. These schedules will be adjusted periodically to meet the needs of our business. Responsibilities Monitor real‑time metrics (e.g. service level average speed of answer schedule adherence occupancy handle time) and identify deviations from targets. Monitor queue conditions agent states workload distribution and available capacity throughout the assigned shift. Adjust resource allocation on the fly reassign agents manage breaks redistribute workload even skill our team dynamically to maintain performance. Collaborate with WFM Analyst and CX Leadership teams to ensure shift coverage and service targets. Maintain detailed logs of interventions staffing changes and performance shifts to support post-event analysis and process optimization. Provide KPI reporting and crisis management during outages or spikes and maintain detailed logs for performance review. Participate in continuous improvement initiatives—help build dashboards refine real‑time monitoring tools and share best practices across teams What You Bring Understanding of customer support or contact center operational metrics including service level average speed of answer occupancy adherence average handle time abandonment and backlog. Proficiency in Excel or Google Sheets including filtering pivot tables lookup functions conditional formulas and data formatting. Ability to interpret live operational metrics and make logical timely decisions. Strong attention to detail and the ability to manage multiple priorities. Clear written and verbal communication skills. Ability to escalate issues appropriately and communicate with stakeholders at different levels. Ability to remain calm and organized in a fast-paced environment. Proactive problem-solving skills and willingness to act within established guidelines. 3+ months of experience in workforce management roles 6+ months of experience in a call center or customer support environment Nice-to-Haves Familiarity with Zendesk Slack Google Sheets or similar operational tools. Experience with Workforce Management platforms such as NICE IEX Verint Calabrio or similar systems. Experience using Real-Time dashboards alerts or operational reporting. Prior exposure to incident communication or escalation processes. Experience supporting multichannel Customer Experience operations. Certifications in Workforce Management analytics Lean Six Sigma COPC or related disciplines. Preferred Requirements Logical thinking You back decisions with data not just instincts. Time management You can juggle tasks and adapt quickly. Communication You provide crisp timely updates—especially when things change. Problem solving You don’t wait for direction—you act when something’s off. Attention to detail You catch small issues before they grow. Team collaboration You work seamlessly with WFM Ops and CX teams. Willingness to learn You’re curious and open to training in workforce management. Interview process Application review - Please submit your English version resume Preliminary Assessment Take home Test Hiring Manager Interview Reference Check Offer Monthly Salary Range USD 930 Shift 1 Sunday–Wednesday 1200 PM – 900 PM Saturday 600 AM – 300 PM Days Off Thursday & Friday Shift 2 Tuesday–Saturday 200 PM – 1100 PM Days Off Sunday & Monday Benefits 💸 Get paid in USD 🗺 Work remotely design the life that you want ⛱ Enjoy 15 days of vacation each year from the start date 🩺 Healthcare Benefit Monthly stipend to use in your preferred healthcare provider 🗓️ 5- year Sabbatical After 5 years with CookUnity you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave 3-5 days each time the need arises 🧘🏽♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you including learning opportunities wellness memberships delivery apps and more through our comprehensive benefit platform 🤖 AI-forward workplace enterprise access to ChatGPT and Claude to help you work smarter and grow faster. 🧑🏫 Personalized English coach If you’re interested in this role please submit your application and if we think you might be a fit we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer . We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin citizenship status protected veteran status genetic information or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes as part of our process we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us Apply only through our official channels. All open roles are listed on our official careers page careers.cookunity.com Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure feel free to reach out to us on our official LinkedIn Company Page We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp Telegram or SMS. We’ll never ask for payment or personal financial details. If anyone does please don’t share any information and let us know right away. If something ever feels off or you’re unsure about a message we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.
Latam Remote
About CookUnity Food has lost its soul to modern convenience. And with it it has lost the power to nourish inspire and connect us. So in 2018 CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food chefs. Today CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission empower Chefs to nourish the world. If that mission has you hungry in more ways than one you’ve found the right job posting. About the Team The Menu Team is part of CookUnity’s Marketplace Zone which focuses on creating a seamless and scalable platform that connects chefs with consumers. As the heart of the platform the menu represents one of the most important interaction users have with CookUnity enabling them to browse explore and choose meals. The team is responsible for two key areas User-Facing Menu Experience Provide the best menu exploration experience to our users across mobile and web. This involves experimentation and iteration in search discovery meal displays and menu taxonomy to maximize engagement and satisfaction. Provider and Source of Truth for Menu Data Responsible for the accuracy stability and availability of critical consumer-facing menu data that powers multiple parts of the platform both within and outside the Marketplace Zone. The role We are looking for a Full Stack Engineer to join the Menu Team where you will play a key role in building and optimizing backend services and APIs that power CookUnity’s menu experience. This role involves working on the Server-Driven UI (SDUI) service within our Backend-for-Frontend (BFF) architecture as well as developing and maintaining backend services and databases. As part of a cross-functional team you will collaborate closely with product managers mobile/web engineers and designers to create an engaging menu experience. This is a great opportunity for a Senior engineer eager to work on challenging technical problems while contributing to customer-facing products that directly impact user engagement and satisfaction. Responsibilities Develop and maintain scalable backend services and APIs that power the menu experience across mobile and web Implement and optimize the BFF (Backend-for-Frontend) layer ensuring efficient data handling and low-latency API responses Collaborate with frontend mobile and product teams to design and implement new menu-related features Optimize database queries and caching strategies for high-performance API responses Improve monitoring observability and logging for backend services Participate in code reviews and engineering discussions contributing to technical best practices Minimum Requirements +5 years of experience with Backend development with expertise in Kotlin or other JVM based language. Backend development with on Node.js and TypeScript. Typescript and ReactJS web apps or similar. Strong understanding of RESTful APIs GraphQL and backend-for-frontend (BFF) Experience working with SQL databases (PostgreSQL or MySQL) and optimizing queries Familiarity with service-oriented architecture and microservices Strong debugging and troubleshooting skills for backend services and APIs Solid understanding of performance optimization caching and API response efficiency Prior experience working on (or with) established design systems. Advanced English communication skills with the ability to collaborate across teams Preferred requirements Knowledge of AWS Kubernetes Terraform and cloud infrastructure Familiarity with observability tools like DataDog and logging frameworks Proficiency with leveraging AI Coding tools in day to day development (Cursor Windsurf or similar). Learn More About CookUnity We believe great leadership starts with alignment on vision values and ways of working. To give you deeper insight into who we are and what we’re looking for we invite you to explore CookUnity's Leadership Principles – The values and behaviors that guide how we operate collaborate and scale. We hope this provides valuable insight into our culture and product vision. If this excites you we’d love to connect! Benefits 💸 Get paid in USD. 🗺 Work remotely design the life that you want. ⛱ Enjoy 15 business days of vacation each year from the start date. 🎄16 fully paid Argentinean holidays. 🩺 Healthcare Benefit Monthly stipend to use in your preferred healthcare provider. 🗓️ 5-year Sabbatical After 5 years with CookUnity you get a 4-week paid sabbatical. 🐣 Paid family leave. 🕯 Compassionate Leave 3-5 days each time the need arises. 🧘🏽♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you including learning opportunities wellness memberships delivery apps and more through our comprehensive benefit platform. 🧑🏫 Personalized English coach. #LI-Hybrid If you’re interested in this role please submit your application and if we think you might be a fit we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer . We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin citizenship status protected veteran status genetic information or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes as part of our process we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us Apply only through our official channels. All open roles are listed on our official careers page careers.cookunity.com Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure feel free to reach out to us on our official LinkedIn Company Page We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp Telegram or SMS. We’ll never ask for payment or personal financial details. If anyone does please don’t share any information and let us know right away. If something ever feels off or you’re unsure about a message we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.
Latam Remote
About CookUnity Food has lost its soul to modern convenience. And with it it has lost the power to nourish inspire and connect us. So in 2018 CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food chefs. Today CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission empower Chefs to nourish the world. If that mission has you hungry in more ways than one you’ve found the right job posting. About the Team As a fundamental pillar of the platform Horizon enables different business models within CookUnity ensuring that users can seamlessly subscribe to plans manage their preferences and successfully place their orders. The team is responsible for two key areas Enabling Business Models and Subscriptions Horizon ensures that diverse user segments have access to tailored plans and subscription models optimizing their experience within the platform. This involves continuous iteration and experimentation to provide the best possible journey for each type of user. Order Management and Integrity Horizon acts as the source of truth for user orders ensuring their accuracy and reliability. The team handles critical processes such as order creation autopilot selection and delivery eligibility based on user addresses guaranteeing a seamless experience from selection to fulfillment. By combining a strong user experience focus with backend robustness Horizon plays a vital role in shaping the way users interact with CookUnity and ensuring operational stability across the platform. The Role As a Staff Full Stack Engineer on the Horizons Squad you will play a crucial role in leading technical initiatives driving architectural decisions and mentoring engineers as we scale our user experiences. You’ll work on building and optimizing backend services and APIs that power CookUnity’s experience. This role involves working on the Server-Driven UI (SDUI) service within our Backend-for-Frontend (BFF) architecture as well as developing and maintaining backend services and databases. This is an exciting opportunity for an experienced engineer who thrives on complexity and enjoys designing scalable resilient and high-performing backend systems. You will collaborate closely with engineering leadership product managers and cross-functional teams—including Data teams—to build and improve mission-critical infrastructure that enables personalized user experiences across our platform. We’re looking for someone who can bring strong system design expertise lead projects from concept to deployment and set a high technical bar for the team while driving forward best practices in software engineering. Responsibilities Lead the design and implementation of scalable backend services that power CookUnity’s personalization systems Define and drive architectural improvements that enhance system reliability scalability and maintainability Collaborate cross-functionally with Product and Data teams to provide our users tailor-made content that adjust to their needs Mentor and guide other engineers setting a high standard for technical excellence and a culture of proactive ownership Evaluate and introduce new technologies frameworks AI adoptions that improve our backend stack and development velocity Improve system observability performance and resilience ensuring uptime and smooth operation of revenue-critical systems Contribute as a hands-on engineer writing clean well-tested and efficient code leading by example Lead technical planning and project execution breaking down complex problems into manageable solutions and driving initiatives to on-time completion Support the on-call rotation to help the business run 24/7 Minimum Requirements 8+ years of experience in full stack/backend software development with expertise in React Kotlin TypeScript and SQL databases (PostgreSQL or MySQL) Proven experience in architecting and scaling complex backend systems in a high-growth fast-paced environment Strong knowledge of distributed systems service-oriented architecture and event-driven architecture Deep understanding of system performance and scalability best practices Proven ability to translate complex ambiguous requirements into clear actionable plans that drive alignment and timely delivery Advanced English communication skills with the ability to clearly articulate complex ideas to both technical and non-technical audiences Demonstrated experience in mentoring and guiding engineers Fluency with AI engineering tools. Ideal Requirements Experience with DevOps tools and cloud platforms including Docker Kubernetes and AWS Experience with React Native. Learn More About CookUnity We believe great leadership starts with alignment on vision values and ways of working. To give you deeper insight into who we are and what we’re looking for we invite you to explore CookUnity's Leadership Principles – The values and behaviors that guide how we operate collaborate and scale. We hope this provides valuable insight into our culture and product vision. If this excites you we’d love to connect! Benefits 💸 Get paid in USD 🗺 Work remotely design the life that you want ⛱ Enjoy 15 days of vacation each year from the start date 🎄 16 fully paid Argentinean holidays 🩺 Healthcare Benefit Monthly stipend to use in your preferred healthcare provider 🗓️ 5- year Sabbatical After 5 years with CookUnity you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave 3-5 days each time the need arises 🧘🏽♀️ Flexible benefits your way a prepaid card you can use on wellness learning food and more. 🤖 AI-forward workplace enterprise access to ChatGPT and Claude to help you work smarter and grow faster. 🧑🏫 Personalized English coach If you’re interested in this role please submit your application and if we think you might be a fit we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer . We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin citizenship status protected veteran status genetic information or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes as part of our process we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us Apply only through our official channels. All open roles are listed on our official careers page careers.cookunity.com Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure feel free to reach out to us on our official LinkedIn Company Page We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp Telegram or SMS. We’ll never ask for payment or personal financial details. If anyone does please don’t share any information and let us know right away. If something ever feels off or you’re unsure about a message we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.
LATAM, Remote
"Welcome to Planet. We believe in using space to help life on Earth. Planet designs builds and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial environmental and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies drive revenue power research and solve our world’s toughest obstacles. As we control every component of hardware design manufacturing data processing and software engineering our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco Washington DC Germany Austria Slovenia and The Netherlands. About the Role The Customer Onboarding Specialist is responsible for delivering high-quality technical onboarding experiences that reduce time-to-value and help customers successfully adopt Planet data tools and workflows. Sitting within the Education & Enablement team this role works closely with Customer Success Technical Support Professional Services Product and Revenue Operations to deliver a consistent scalable onboarding experience across customer segments. The Onboarding Specialist leads the coordination of technical onboarding activities contributes to live onboarding delivery and supports the continuous improvement of onboarding content campaigns and processes. In partnership with Customer Success this role also provides ongoing technical enablement for strategic customers across Latin America helping customers continue building technical proficiency adopt new capabilities and maximize value from Planet products throughout their customer journey. This role serves as a trusted technical partner for customers supporting long-term adoption through technical guidance education and enablement. This is a full-time remote position based in Latin America. If located near an office you are expected to work from that office 3 days per week. Impact You’ll Own Deliver tailored technical onboarding experiences that help customers successfully adopt Planet's products data and workflows while reducing time-to-value. Lead onboarding kickoff calls coordinate onboarding activities and deliver live onboarding sessions technical training and workshops for customers across Latin America. Partner closely with Customer Success Managers to provide ongoing technical enablement that helps strategic customers expand their use of Planet products workflows and capabilities beyond initial onboarding. Build trusted technical relationships with customers by providing continued education guidance and best practices that support long-term adoption and customer success. Design maintain and continuously improve onboarding resources customer education content and learning materials across Planet's education platforms. Coordinate onboarding activities across Education Customer Success Technical Support Professional Services Product and Revenue Operations to ensure a seamless customer experience. Monitor onboarding engagement and customer feedback contributing insights that improve onboarding experiences customer adoption and future education initiatives. What You Bring 4+ years of experience in customer onboarding customer education technical training technical support customer success or a similar customer-facing role. Bachelor's degree in a related field. Professional fluency in English Spanish and Portuguese with the ability to confidently deliver customer onboarding and technical training in all three languages. Technical aptitude with the ability to understand complex customer workflows explain technical concepts clearly to both technical and non-technical audiences and deliver engaging customer training and enablement. Experience working with GIS remote sensing or geospatial data platforms. Hands-on experience with coding or scripting (preferably Python) sufficient to understand customer workflows troubleshoot issues and support technical onboarding. Familiarity with adult learning principles and best practices for customer education and technical enablement. Ability to coordinate cross-functional customer onboarding activities while balancing organization collaboration stakeholder alignment and customer needs. What Makes You Stand Out Experience working in a SaaS data or developer-focused product environment. Experience working with Learning Management Systems (LMS) customer education platforms or documentation systems. Experience supporting both live and scaled (self-service or automated) customer onboarding and enablement programs. Exposure to onboarding automation customer engagement platforms or lifecycle communications. Experience working with multilingual or cross-cultural customer audiences. Application Deadline November 10 2026 at 1159p PT Benefits While Working at Planet These offerings are dependent on employment type and geographical location based upon applicable law or company policy. Paid time off including vacation holidays and company-wide days off Supplemental Medical and Dental Coverage Employee Wellness Program Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Volunteering Paid Time Off #LI-REMOTE San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We’re dedicated to helping the whole Planet and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you but you’re thinking you might not have all the qualifications please... do apply! At Planet we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions we aspire to fulfill people’s careers most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be so we hope you’re excited to come along for the ride. EEO statement Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. Know Your Rights. Accommodations Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy By clicking ""Apply Now"" at the top of this job posting I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants and hereby consent to the collection processing use and storage of my personal information as described therein. Privacy Policy (European Applicants) By clicking ""Apply Now"" at the top of this job posting I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe and hereby consent to the collection processing use and storage of my personal information as described therein. AI in Our Interviewing Process Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such with the candidate's consent select interviews may be recorded and include a ""Planet AI Notetaker"" for transcription and summarization purposes. Should an interview involve use of AI interview technologies the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy. Candidate AI Policy Planet embraces Artificial Intelligence (AI) tools and we encourage its responsible use. We understand that candidates may use various resources including AI tools to prepare for interviews and assessments. However during any live interview stage or when actively completing assessments for this position the use of AI tools—e.g. Large Language Models (LLMs) deep fake technology etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions . If you are unsure about acceptable use please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation please contact accommodations@planet.com with your request for assistance. Your message will be confidential and we will be happy to assist you. Violation of this policy may result in disqualification of your application."
LATAM, Remote
"Welcome to Planet. We believe in using space to help life on Earth. Planet designs builds and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial environmental and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies drive revenue power research and solve our world’s toughest obstacles. As we control every component of hardware design manufacturing data processing and software engineering our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco Washington DC Germany Austria Slovenia and The Netherlands. About the Role As a Pre-Sales Solutions Architect you'll demonstrate the value of Planet's data and services to help organizations across Latin America (LATAM) to overcome their earth data challenges. You'll also collaborate with internal cross-functional teams including Customer Success Product Management Professional Services and Business Development to act as the voice of the customer to enhance Planet's industry offerings. This is a full-time remote position based in LATAM preferably Colombia. Impact You’ll Own Build and deliver presentations and product demonstrations highlighting technical capabilities of Planet’s platform and our ability to fulfill customers’ business needs. Foster solid relationships with customer and partner technical and management teams establishing yourself as a trusted advisor to their organizations. Provide expert recommendations on solution proposals or system architectures tailored to address specific business challenges. Assist with the response to tenders RFIs RFPs and proposals with respect to product/solution information. Work with your sales team colleagues to determine account development plans and execute a strategy to engage customers and prospects. Collaborate with internal cross-functional teams including Customer Success Product Management and Business Development to act as the voice of the customer. Attain quarterly and annual sales and operational objectives assigned by management. Be self-motivated to learn new technologies and industries. Interface with all Pre-Sales Engineers globally building a community to improve the team’s technical and sales skills. Ability to present to key LATAM Civil Government and commercial stakeholders. Act as a mentor to team members and lead training to drive their development. What You Bring 4+ years of experience in a customer-facing role supporting LATAM governments or commercial entities with remote sensing data solutions Bachelor’s degree in a relevant field Excellent verbal and written communication skills in Spanish and English Ability to translate remote sensing and geospatial knowledge into innovative solution-oriented ideas and demos that address customers' business needs Expertise with QGIS ArcGIS ENVI GDAL and other common geospatial software packages Ability to successfully communicate and coordinate with international customers & sales team Excellent problem-solving skills and proactive working style Ability to multitask prioritize and manage time effectively Ability to program with Python to process imagery manipulate vector data interact with APIs and build data pipelines Ability to lead customer engagements Ability to run workshops or training sessions with users Ability to learn new technologies and industries What Makes You Stand Out Experience with AI tools for coding and app development (e.g. Claude Code Cursor or Github Copilot) Experience writing technical proposals for LATAM government tenders Experience working with Planet Insights Platform (PIP) or Planet APIs Experience with sales methodologies (e.g. Challenger Command of the Message MEDPICC etc.) Application Deadline September 29 2026 by 1159p / 2359 CET (Central European Time) Benefits While Working at Planet These offerings are dependent on employment type and geographical location based upon applicable law or company policy. Paid time off including vacation holidays and company-wide days off Supplemental Medical and Dental Coverage Employee Wellness Program Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Volunteering Paid Time Off #LI-REMOTE San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We’re dedicated to helping the whole Planet and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you but you’re thinking you might not have all the qualifications please... do apply! At Planet we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions we aspire to fulfill people’s careers most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be so we hope you’re excited to come along for the ride. EEO statement Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. Know Your Rights. Accommodations Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy By clicking ""Apply Now"" at the top of this job posting I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants and hereby consent to the collection processing use and storage of my personal information as described therein. Privacy Policy (European Applicants) By clicking ""Apply Now"" at the top of this job posting I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe and hereby consent to the collection processing use and storage of my personal information as described therein. AI in Our Interviewing Process Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such with the candidate's consent select interviews may be recorded and include a ""Planet AI Notetaker"" for transcription and summarization purposes. Should an interview involve use of AI interview technologies the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy. Candidate AI Policy Planet embraces Artificial Intelligence (AI) tools and we encourage its responsible use. We understand that candidates may use various resources including AI tools to prepare for interviews and assessments. However during any live interview stage or when actively completing assessments for this position the use of AI tools—e.g. Large Language Models (LLMs) deep fake technology etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions . If you are unsure about acceptable use please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation please contact accommodations@planet.com with your request for assistance. Your message will be confidential and we will be happy to assist you. Violation of this policy may result in disqualification of your application."
Remote LatAm & U.S
Back in 2012 we were a group of engineers and designers who decided we wanted to build things so we did. Able started as an engineering and product hub building for a portfolio of early-stage startups. We built many relationships while developing products that were thoughtful effective and genuinely useful. But since then we’ve grown… and so has our ambition. Now we’re entering our next chapter defined by applied AI. AI is a powerful force in the end-to-end software development cycle and we’re creating practices that allow us to deliver software fast and more effectively than traditional approaches creating meaningful value for our partners. Today our builder mindset is driving us to become an AI-native organization across every function. We’re still evolving and that’s part of the opportunity. If you want to build learn and tackle challenges alongside an ambitious team let’s build together. This position is 100% remote and open to candidates based in the U.S. or Latin America. About the Role As our Business Development Representative you'll own the top of the sales funnel identifying target companies reaching the right decision-makers and turning outbound conversations into qualified opportunities.This is a highly outbound role focused on prospecting mid-market companies building targeted lists and creating opportunities from scratch. You'll work closely with sales leadership and our technical team to understand prospects' AI needs and help build a repeatable outbound playbook for Able. What We’re Looking For Day-to-Day Responsibilities Own outbound prospecting Research target accounts identify key decision-makers build account lists and proactively create new opportunities. Run multi-channel outreach Engage prospects through email LinkedIn phone and other relevant channels using personalized thoughtful messaging. Qualify opportunities Understand a prospect's business challenges and potential AI needs to determine whether there is a strong fit. Book qualified meetings Schedule conversations with sales leadership and provide clear context so each handoff starts with the right information. Handle inbound leads Respond to inbound interest qualify prospects and move relevant opportunities into the pipeline. Build the outbound playbook Track what messaging personas industries and approaches are working and help turn those learnings into a repeatable process. Maintain a healthy pipeline Keep prospect information follow-ups and activity organized so the pipeline remains accurate and actionable. Required Skills & Experience 3+ years of BDR/SDR experience in B2B software technology or a similar environment. A strong track record of outbound prospecting and lead generation you're comfortable creating opportunities rather than waiting for them. Strong research skills and the ability to identify the right companies personas and business triggers. AI familiarity or an AI-native mindset. You don't need to be an AI expert but you should be genuinely interested in AI and able to understand enough to have relevant conversations with prospects about their needs and challenges. Strong communication skills and confidence engaging with senior decision-makers. A data-driven and curious approach to prospecting you know how to research prioritize and test different approaches to find the right prospects. Comfort working in an early-stage environment where processes tools and messaging are still being built and refined Experience selling across multiple industries. Exposure to mid-market companies private equity or family offices is especially valuable. Experience working with CRM and prospecting tools to manage accounts track outreach maintain follow-ups and keep pipeline data accurate. What Success Looks Like In this role success means consistently creating high-quality opportunities learning quickly from the market and helping Able build an outbound motion that can scale. You'll know you're succeeding when you're consistently reaching the right people having relevant conversations and turning those conversations into qualified meetings. You'll also bring insights back to the team what messaging works which prospects are responding and where the biggest opportunities are. You won't simply execute an existing playbook you'll help build it. Able is powered by curious thoughtful people who care about what they build and how they build it. We’re actively investing in our team through AI training knowledge-sharing and hands-on experimentation to ensure everyone grows alongside the technology. This position is 100% remote and open to candidates based in the U.S. or Latin America. Strong verbal and written communication skills in English are a requirement. As a team member you can expect To work 40 hours per week and be available during normal business hours as needed. Payments made in USD. 18 days of PTO per year observance of local holidays and an annual break between Christmas and New Years. Wellness + Remote Stipend AI Voucher About Able Able builds technology products in a portfolio model. We believe that people teams and processes are more important than the ideas themselves so we’ve focused on bringing great people together and investing in their growth. We’ve built products in a variety of industries. Everything from media to finance to toys to healthcare. Sometimes we work with management teams to help their businesses grow faster or unlock value using technology. Other times we start or buy businesses outright. Each time we look for opportunities to leverage technology built at the portfolio-level to drive value faster. Able is committed to inclusion and diversity and is an equal-opportunity employer. All applicants will receive consideration without regard to race color religion gender gender identity sexual orientation national origin disability or veteran status. This is but the beginning of a conversation we’d love to have with you. Apply and let’s get this adventure started!
LATAM Remote
"About ClickHouse Recognized on the 2025 Forbes Cloud 100 list ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4000 customers and ARR that has grown over 250 percent year over year ClickHouse leads the market in real-time analytics data warehousing observability and AI workloads. The company’s sustained accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months customers including Capital One Lovable Decagon Polymarket and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta Cursor Sony and Tesla. We’re on a mission to transform how companies use data. Come be a part of our journey! We are currently expanding our Support Services team at ClickHouse which delivers exceptional service to our customers worldwide. We are seeking a Senior Consulting Engineer to join our global team where you'll provide Consultative Support to our ClickHouse enterprise customers. The role uniquely blends hands-on engineering development assistance and high-tier support performing functions across Consultative Support Engineering and Support. You will work directly with a set of strategic customers providing guidance case answers and technical oversight. Consulting Engineers will also be assisting with support cases for customers in our Support L1 to L3 tiers particularly when not assigned to larger projects. Note We hire in the following countries within Latin America Argentina Brazil Colombia Ecuador. Responsibilities Project Engineering & Consulting (50%) Serve as a team member on customer projects focusing on design architecture integration implementation and documentation. This includes research benchmarking performance and functional testing reference architectures sizing migration integration development and tooling. Consultative Support (50%) Provide case-initiated consultative support to strategic users customers and prospects assisting with implementation onboarding production launches and Proof of Concepts (POCs). Provide architectural technical and migration assistance including hands-on tasks. Work as a member of the Support Team handling L1 to L3 cases and communications when not actively assigned to customer projects. Partner closely with ClickHouse Product Management Engineering and Sales to contribute to the product roadmap and account plans. Develop and assist with a wide range of content including Public and Internal Documentation Knowledge Base articles ClickHouse Learning Reference Architecture blogs and benchmark results. Assist with hiring and mentoring new team members as we grow and scale. Be available for scheduling and on-call needs to deliver high-quality 24x7 support in a global distributed environment including up to 35% estimated onsite regional travel. Requirements 5+ years of experience in Professional Services Support Technical Accounts Management Engineering/SRE and/or Project Management roles. 5+ years of relevant industry experience in implementing operating and/or supporting scalable fault-tolerant distributed database management systems (""DBMS""). Technical breadth and depth in relevant subjects such as DBMS OLAP Cloud/SaaS platforms distributed systems software engineering Linux/Unix Kubernetes System or Network Administration and big data. Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers. Expertise with a public cloud provider (AWS GCP Azure) and their infrastructure as a service offering (e.g. EC2) Bonus points Experience with ClickHouse Experience with OSS and open-source technologies as a user community member or contributor Experience with Azure GCP or AWS Experience with data pipelines such as Kafka Kinesis Spark RabbitMQ or others You'll love this role if You have excellent communication skills and thrive in a customer-facing role collaborating closely with Support Services Engineering and Sales teams. You are self-driven curious and eager to continuously learn and grow. You possess a mindset of teamwork global engagement empathy and a drive for solving challenging problems. You have a sense of adventure and urgency in building the most scalable highest performing largest and fastest databases in the world. Compensation For roles based in the United States t he typical starting salary range for this position is listed above. In certain locations such as the San Francisco Bay Area and the New York City Metro Area a premium market range may apply as listed. These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed and the ranges may be subject to future adjustments. An individual’s placement within the range will depend on various factors including (but not limited to) education qualifications certifications experience skills location performance and the needs of the business or organization. If you have any questions or comments about compensation as a candidate please get in touch with us at paytransparency@clickhouse.com Perks Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries. Healthcare - Employer contributions towards your healthcare. Equity in the company - Every new team member who joins our company receives stock options. Time off - Flexible time off in the US generous entitlement in other countries. A $500 Home office setup if you’re a remote employee. Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. Culture - We All Shape It As part of a rapidly scaling start up you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here . Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse. Equal Opportunity & Privacy ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Please see here for our Privacy Statement."
Latam Remote
About CookUnity Food has lost its soul to modern convenience. And with it it has lost the power to nourish inspire and connect us. So in 2018 CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food chefs. Today CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission empower Chefs to nourish the world. If that mission has you hungry in more ways than one you’ve found the right job posting. About the Team OffMenu is a new product from Cookin (a CookUnity company) that helps top local restaurants launch and grow their own subscription programs turning their biggest fans into recurring members. We’re in an early pilot stage with a small group of Toronto restaurants and are now hiring our first Operations and Merchant Support Associate to help us scale this next chapter. The role To bring this movement to life we’re hiring our first Operations & Support Associate . You’ll be at the center of OffMenu’s operations shaping the systems that keep every merchant cycle running smoothly and every customer experience on track. You’ll partner closely with our Sr. Product Manager and CX teams to support restaurants resolve fulfillment issues improve our operating playbooks and turn recurring problems into better tools and processes. If you’re excited to combine hands-on execution with strong process-building and AI-enabled productivity this is a chance to build the operational backbone of a zero-to-one business inside a mission-driven company. Schedule & Expectations OffMenu runs on weekly and biweekly subscription cycles with real deadlines for menus billing and delivery. Most work happens during standard business hours but this is an operating role in a live business. When something breaks during an active cycle merchants and customers need a fast calm response. You should expect occasional evening or early-morning attention when time-sensitive issues come up. What You’ll Own Run smooth merchant cycles. Own the operating calendar from menu deadlines to delivery windows making sure every active merchant is ready before each cycle goes live. Be the go-to partner for restaurants. Support merchants on cycle status promos fulfillment changes subscriber capacity pauses and the day-to-day questions that come with launching something new. Catch issues before they become bigger problems. Monitor dispatch delivery fulfillment refunds and payout details so small mistakes do not turn into customer or merchant frustration. Create the operating playbook. Turn recurring fire drills into clear SOPs checklists and runbooks that make the business more reliable every week. Support customers with care and urgency. Triage incoming support requests resolve issues quickly keep FAQ content up to date and identify patterns that should become product improvements. Help merchants keep momentum. Nudge restaurants to promote their subscriptions track who needs follow-up and make sure strong launches do not fade after the first cycle. Coordinate design and launch needs. Turn merchant requests for storefront updates packaging and launch assets into clear briefs then keep freelance and internal work moving. Partner with product and engineering. Translate merchant and customer feedback into clear product requests test operational features before they launch and push for fixes when a one-off issue becomes a pattern. Share the right signals. Contribute to weekly leadership reporting with delivery incidents support volume response times merchant health flags and operational learnings. What We’re Looking For 2+ years in operations customer support account management or a similar role at a startup marketplace restaurant delivery subscription or high-growth company. A clear warm communicator who can build trust with restaurants customers and internal teams. Strong attention to detail and comfort managing several moving pieces at once. Calm judgment under pressure especially when a customer merchant or delivery issue needs a quick answer. A builder mindset. You do not just solve the issue in front of you you ask how to make it easier next time. Comfort using tools like Linear Slack Gmail Retool support systems and AI tools to move faster and stay organized. High ownership and follow-through. If something matters to the merchant or customer experience you make sure it gets done. Nice to Have Experience in food restaurants delivery logistics subscriptions marketplaces or e-commerce. Experience working with freelance designers or creative vendors. Familiarity with support tooling knowledge bases CX workflows or internal ops dashboards. Experience building SOPs onboarding materials or lightweight systems in an early-stage environment. What Success Looks Like Merchants feel supported informed and confident going into every cycle. Delivery and fulfillment issues are caught early resolved quickly and used to improve the system. Customers get fast thoughtful support when something goes wrong. Repeated issues become documented processes product fixes or better operating routines. Subscription cycles keep momentum because merchants get the right reminders and follow-up. Product CX and operations have a clearer picture of what is happening on the ground. OffMenu becomes easier to run each week because you are building the operating foundation as you go. Learn More About CookUnity We believe great leadership starts with alignment on vision values and ways of working. To give you deeper insight into who we are and what we’re looking for we invite you to explore CookUnity's Leadership Principles – The values and behaviors that guide how we operate collaborate and scale. We hope this provides valuable insight into our culture and product vision. If this excites you we’d love to connect! Benefits 💸 Get paid in USD 🗺 Work remotely design the life that you want ⛱ Enjoy 15 days of vacation each year from the start date 🎄 16 fully paid Argentinean holidays 🩺 Healthcare Benefit Monthly stipend to use in your preferred healthcare provider 🗓️ 5- year Sabbatical After 5 years with CookUnity you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave 3-5 days each time the need arises 🧘🏽♀️ Flexible benefits your way a prepaid card you can use on wellness learning food and more. 🤖 AI-forward workplace enterprise access to ChatGPT and Claude to help you work smarter and grow faster. 🧑🏫 Personalized English coach If you’re interested in this role please submit your application and if we think you might be a fit we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer . We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin citizenship status protected veteran status genetic information or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes as part of our process we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us Apply only through our official channels. All open roles are listed on our official careers page careers.cookunity.com Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure feel free to reach out to us on our official LinkedIn Company Page We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp Telegram or SMS. We’ll never ask for payment or personal financial details. If anyone does please don’t share any information and let us know right away. If something ever feels off or you’re unsure about a message we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.
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