Who we are: Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector. Visit gomotive.com to learn more.About the Role:  As a Technical Support Specialist you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist you will be responsible for providing support in both Spanish and English. What You’ll Do:  Provide bilingual Spanish & English Email Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline live chat feature or support email address during  Pacific Standard Time business hours Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale What We’re Looking For:  Bilingual: Fluent in speaking Spanish and English (US) Skilled in written communication (both Spanish and English) Natural instinct to empathize with users Strong analytical skills Excellent verbal and written communications skills Native or bilingual spoken and written English skills Comfortable with rotational shifts Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.  Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.  #LI-Remote

Who we are: Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector. Visit gomotive.com to learn more.About the Role: The Lead Technical Support Engineer role is a senior subject matter expert responsible for providing complex technical support for a range of products and services. As an L4 support engineer the Lead Technical Support Engineer is the go-to individual for troubleshooting complex issues or product-level bugs that cannot be resolved by Technical Support Engineers.  In addition to managing tracking diagnosing and troubleshooting high-level cases for Technical Support Engineers the Lead Technical Support Engineer also provides leadership to the technical support team. This includes mentoring training and coaching other technical support engineers helping them to develop their skills and expertise. One of the key responsibilities of the Lead Technical Support Engineer is to collaborate with engineering teams across the company including product development quality assurance and Backend teams to identify and address technical issues that are affecting customers.  The Lead Technical Support Engineer is also responsible for driving continuous improvement in the technical support process. This includes identifying and analyzing trends in customer issues creating and implementing new support processes and procedures and working closely with the Technical Lead to ensure that technical support is aligned with the company's overall strategy and goals. What You'll Do: Must have a deep understanding of the product be able to analyze and diagnose complex issues and provide solutions that minimize user disruption. Identify and resolve complex technical issues as well as product-level limitations that cannot be resolved by Technical support engineers.  Responsible for creating and maintaining technical documentation for internal and external use. They must ensure that documentation is up-to-date accurate and easy to understand. Work closely with cross-department teams such as product development quality assurance and backend engineering teams to identify and address technical issues that are affecting customers.  Must have excellent communication and collaboration skills to work effectively with different teams. Provide leadership and mentoring to Technical Support Engineers. They must share their knowledge and expertise to help other team members improve their technical skills. Responsible for identifying opportunities for process improvement and driving changes to improve the efficiency and effectiveness of technical support. They must have a continuous improvement mindset and be able to work collaboratively with different teams to implement process changes. Required to participate in on-call support rotations to provide 24/7 support to incoming escalations during business hours as well as after hours. They must be available to respond to urgent support requests and be able to resolve issues in a timely manner. What We're Looking For: Minimum 3-year tenure in Technical Support Customer Support Respond to customer inquiries and issues: Provide timely and accurate responses to customer inquiries and issues via phone email or chat. Diagnose and troubleshoot technical issues: Use technical knowledge and analytical skills to diagnose and troubleshoot technical issues. Identify root causes of problems and develop effective solutions to address them. Escalate issues as needed: When an issue cannot be resolved at the Technical Support level escalate the issue to the appropriate team or personnel. Provide detailed information about the issue and steps taken to resolve it. Document technical issues and solutions: Maintain detailed records of customer inquiries issues and solutions in a ticketing system or other databases. Ensure that information is accurate up-to-date and easily accessible to other team members. Collaborate with cross-functional teams: Work closely with other teams such as Tier 1 support engineering and product management to resolve complex issues and improve customer support processes. Contribute to knowledge management: Develop and update knowledge base articles FAQs and other support materials to help customers resolve common issues independently. Provide excellent customer service: Maintain a positive and professional attitude while providing customer support. Strive to exceed customer expectations and provide a high level of customer satisfaction. Participate in on-call rotation: Be available to provide technical support during off-hours weekends and holidays as part of an on-call rotation schedule. These responsibilities require excellent communication and problem-solving skills technical knowledge and analytical skills attention to detail and the ability to work well in a team-oriented environment.  Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.  Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.  #LI-Remote

Who we are: Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector. Visit gomotive.com to learn more.  About the Role:  As a Technical Program Analyst you will report to the Manager of Technology Operations and will be responsible for overseeing the systems and tools powering our Global Post-Sales Organization including Amazon Connect Salesforce Slack and others. We’re looking for an experienced dynamic and growth-oriented individual to drive a state-of-the-art agent experience that is rooted in Salesforce and its supporting ecosystem. You're a good fit if you have an interest and aptitude in understanding the business needs deeply and designing thoughtfully for efficiency the highest quality and scalability. You think about the customer and agent experience first as you think through solutions and help identify ways to drive improvements. What You’ll Do:  Learn about the business needs of the post-sales organization and utilize your deep knowledge of technology to design processes and automation to create the most efficient tool configuration possible Participate in the evaluation and selection of technology tools used by the post-sales teams Support the members of the management team to accomplish technology goals Manage incoming tools/system access and configuration requests Triage day-to-day issues that arise for internal and external tools Partner with IT and engineering to implement and troubleshoot new processes and workflows   What We’re Looking For:  3+ years of experience in a technology operations role or similar experience with contact center operations knowledge A deep and ever-improving understanding of Salesforce and the surrounding ecosystem including 3rd party products Strong project management and process improvement skills Effectively juggled multiple priorities in a fast-paced dynamic environment and has a passion for learning new technologies and quickly becoming the resident expert Strong communication that partners effectively with different teams to drive results Proven experience implementing and improving systems powering customer support Preferred Certified Salesforce Administrator/Consultant  Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.  Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.  #LI-Remote

Who we are: Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector. Visit gomotive.com to learn more. About the Role: As a Senior Systems Administration Specialist at Motive you will be responsible for administration management and support of our Salesforce and integrated Enterprise Systems applications used by our customers and internal Sales Sales Operations Marketing Marketing Operations Customer Success Customer Support and Finance teams. You will have the opportunity to work with integrations as we expand our suite of applications. You will be joining a dynamic and fast paced team of experienced Salesforce Administrators and Developers. We will work closely together to design the best solutions for our users and make the best technical decisions for our company that will significantly impact Motive’s growth and global expansion. What You'll Do: Provide real-time support for issues related to Salesforce and other integrated platforms troubleshoot escalate and resolve issues promptly reported on the Enterprise Systems Service Desk. Administer and support Salesforce.com including but not limited to user management data import/update bug investigations and enhancements. Manage end-user profile configurations reporting dashboards and permissions. Oversee the onboarding for the Enterprise Systems Tech-Stack. Analyze and prioritize enhancement requests and implement appropriate changes and/or escalate to the change advisory board when necessary. Manage workload and projects many on a time-sensitive basis while maintaining accuracy and strong attention to detail. Create and update documentation for different audiences within the team. What We're Looking For: Must have prior experience in a user-facing technical support application support or Service Desk role. Requires at least 2 years of hands-on experience using and providing first-line support for Salesforce with a focus on assisting end-users with their day-to-day tasks and issues. Salesforce Associate Certification is required. Familiarity with the standard user functions of Salesforce Sales Cloud and Service Cloud is required. Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems. Proven ability to independently manage a ticket queue set priorities and handle multiple requests accurately and efficiently. A technical background with a general understanding of business systems is necessary. A Salesforce Administrator certification is a plus but not mandatory. Experience assisting users with related systems like NetSuite or Zuora is a plus. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.  Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.  #LI-Remote

Who we are: Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector. Visit gomotive.com to learn more.About the Role:  As a Workforce Analyst you will play a critical role within our delivery teams optimizing workforce management strategies to enhance operational efficiency. You will leverage your analytical skills to support both frontline staff and management in achieving service-level objectives while adapting to the dynamic demands of the contact center environment. What You’ll Do:  Provide comprehensive support to operational teams ensuring the seamless delivery of KPIs through effective workforce management practices. Develop and maintain operational reports including Client SLA reports Daily & Real-Time adherence reports and Outage reports. Utilize advanced reporting tools and Excel to create interactive dashboards that facilitate data-driven decision-making and KPI maintenance. Conduct volume forecasting and develop staff scheduling plans aligned with the forecast to optimize resource allocation. Collaborate with contact center leadership to create and execute strategies that meet service level requirements effectively. Monitor and manage real-time contact volumes identifying any adherence issues and proposing actionable solutions. Adjust active schedules as needed based on real-time staffing levels and operational demands. Assist in training and mentoring junior workforce associates to enhance team performance and cohesion. What We’re Looking For:  Minimum 2 years of experience in workforce management or a related field (Must have). Proficient in MS Office 365 Google Suite Salesforce (CRM) and Genesys (Must have). Strong analytical and problem-solving skills with a proven ability to manage reporting and visibility into workforce management metrics (KPIs) (Must have). Experience with volume forecasting staff scheduling and real-time queue management (Must have). Familiarity with Workforce Optimization platforms (WFO) such as NICE Calabrio Verint or Playvox (Good to have). Excellent written and verbal communication skills (Must have). Strong knowledge of customer care processes and techniques (Must have). Ability to work collaboratively with cross-functional teams and manage stakeholder expectations (Must have). Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.  Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.  #LI-Remote

Who we are: Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector. Visit gomotive.com to learn more.About the Role:  As a Technical Support Specialist you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist you will be responsible for providing support in both French and English. What You’ll Do:  Provide bilingual French & English Email Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline live chat feature or support email address during  Pacific Standard Time business hours Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale What We’re Looking For:  Bilingual: Native speaker in  French and English (US) Skilled in written communication (both French and English) Natural instinct to empathize with users Strong analytical skills Excellent verbal and written communications skills Native or bilingual spoken and written English skills Comfortable with rotational shifts  Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.  Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.  #LI-Remote

Who we are: Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector. Visit gomotive.com to learn more. About the Role:Technical Support Engineers manage track diagnose troubleshoot and identify root causes for customers in Technical Support. They also train educate assist and provide guidance to other employees within Support and across the company as needed. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understanding the magnitude and scope of the issues before escalating directly to Technical Lead/Engineering. As a bilingual Technical Support Engineer you will be responsible for providing support in both Spanish and English.What You’ll Do: Exceed customer expectations in terms of quality timeliness documentation resolution and customer experience. Resolve support issues related to Motive's products. Investigate the source of errors/bugs using the data and tools available to us. Report inconsistencies and bugs to the Technical Lead/Engineering through Jira. Assess the impact and prevalence of issues by analyzing the data to determine root cause.. Utilize tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues. Providing constructive feedback to Tier 1 agents for training purposes and assisting with technical questions Build trusting relationships with customers by communicating openly and interactively over phone chat and emails.   What We’re Looking For: Bilingual: Fluent in speaking Spanish and English (US) Skilled in written communication (both Spanish and English) 2 -3 years of experience in Customer Support technical support or software development preferably customer-facing roles. Bachelor's Degree in Computer Science/Engineering or equivalent practical experience. Familiarity with the software development process and tools for a SAAS based product. Candidate must posses technical knowledge/troubleshooting skill and willingness to learn and excel Candidate should be able to perform an in-depth root cause analysis Basic knowledge of SQL and Python is a plus  Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.  Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.  #LI-Remote

Who we are: Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector. Visit gomotive.com to learn more. Who We Are:  Motive builds technology to improve the safety productivity and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking driver safety compliance maintenance spend management and more. Motive serves more than 120000 businesses across a wide range of industries including trucking and logistics construction oil and gas food and beverage field service agriculture passenger transit and delivery.  Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealth front. About the role With a strong focus on customer service the People Technology Analyst will serve as a hands-on practitioner in Motive’s primary global HRIS system Workday and will play a role in maintaining data quality and reinforcing data governance. This role will be accountable for the day-to-day management of the Workday HCM platform assist with project management initiatives  optimization of the platform direct continuous improvement of our processes and improve our adoption rate. What You'll Do: Point person and or assist in developing and delivering Workday reports and training as needed Performs Workday audits to ensure accuracy not limited to  timely Manager Self Service approvals and ensure all managers have supervisory orgs.  Respond to basic questions about Workday processes and conduct tier 1 and 2 troubleshooting and/or escalate issues to Workday or function lead Provide general tasks in Workday not limited to load data reports Workday Security business processes and add/update job codes Meet with various internal stakeholders and detail out the project requirements for reports or other enhancements in Workday Document solutions create process workflows in PowerPoint or in Lucid charts and receive knowledge transfer from the Workday consultant Actively engage with the Workday community to learn remain informed of new technical functionality released in the system in order to provide guidance to key stakeholders on system capability  What We're Looking For: You have 2+ years of technical Workday experience You have 2+ years experience in People Operations HRIS or a similar role You have a Bachelor’s degree or great HR Ops experience!  You have a “roll up your sleeves” attitude and can adapt to a fast-paced environment while at the same time providing great Customer Service. You don’t wait to be asked to do something you take initiative and identify process improvements.   You have an exceptional commitment to confidentiality and discretion with highly sensitive information. You have superior written verbal communication and high attention to detail. You enjoy working in a team partnering with the rest of the People team as well as stakeholders across Motive. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.  Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.  #LI-Remote

Who we are: Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector. Visit gomotive.com to learn more. A termed collector is a specialized collections professional dedicated to recovering overdue invoices. They achieve this by effectively utilizing analytical tools precise communication strategies and strict adherence to defined processes and key performance indicator (KPI) metrics What You’ll Do:  Account Management: Monitor the status of termed accounts and assess collection efforts. Review customer Credits Debits Payment history and execute follow-ups as necessary. Dispute Resolution: Handle inquiries and disputes from clients regarding collections. Collaborate with internal departments to resolve issues efficiently. Reporting: Generate reports tracking collections' performance and payment trends. Analyze data to identify areas for improvement in collection strategies. Communication: Maintain clear communication with clients to ensure understanding of payment terms and conditions. Document all communications and collection efforts in the system accurately. Adherence to Regulations: Ensure compliance with internal policies and external regulations regarding collections. Participate in regular audits and implement feedback for process improvements. What We’re Looking For:  2-4 years of experience in a customer-facing role related to collections (Experience in SaaS collections and Quote-to-Cash is advantageous). Proven ability to work independently and adapt in a fast-paced dynamic environment. Capable of working effectively with minimal supervision. Takes ownership of tasks and responsibilities with a strong sense of accountability. Detail-oriented with a natural inclination towards responsibility. Quick learner with the ability to grasp new concepts swiftly. Strong communication skills both written and verbal. High level of attention to detail. Comfortable working under pressure and meeting strict deadlines adaptable. Able to thrive in ambiguous situations solve problems and think independently. Proficient in Excel and Google Sheets. Demonstrates empathy towards customers. Open to feedback eager to learn and committed to continuous improvement. Capable of identifying larger issues and proposing improvements. Resilient in handling workplace pressures whether remote or office-based. Familiarity with Zuora/Salesforce/Collections software. A Bachelor's degree (BA/BS) with a specialization in accounting or finance is a plus. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.  Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.  #LI-Remote

Who we are: Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks. Motive serves more than 100000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector. Visit gomotive.com to learn more.About the role: The Technical Support Engineer - Tracking and Telematics role is a Subject Matter Expert that manages tracks diagnoses and troubleshoots the cases in Technical Support. They also train educate assist and guide other employees within Support and across the company. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understand the magnitude and scope of the problems before working with the Technical Lead. What You'll Do: Communicate with customers about reported issues escalated cases and urgent inquiries to minimize customer churn Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues Perform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana DataDog Redash AWS Cloudwatch and Pendo Determine how to resolve support issues by identifying changes needed in data hardware or processes and applying them with minimal user disruption Determine root causes of errors/bugs using available data and tools and report them to the Technical Leads Exceed customer expectations in terms of quality timeliness documentation resolution and overall customer experience In-depth knowledge of Motive products and features with expertise in navigating the Motive Front End Dashboard and Backend Console Build trusting relationships with customers through open and interactive communication over the phone chat and emails Provide constructive feedback and write Knowledge-base articles to share knowledge and support other team members What We're Looking For: 2-3 years of experience in Customer Support Technical Support or Software Development preferably in customer-facing roles Bachelor's Degree in Computer Science/Engineering (Software Electrical Electronics) or equivalent practical experience Understanding of RESTful APIs SQL Developer Knowledge and OAuth 2.0. Intermediate-level expertise in any programming language (e.g. Python C++ C# Ruby) Familiarity with the software development process and understanding of tools for SAAS-based products Proficient technical skills for analyzing crucial data points and ability to perform in-depth root cause analysis Familiarity with hardware and firmware level troubleshooting Share knowledge and mentor technical support engineers to foster a collaborative and high-performing team environment Excellent written and verbal communication skills Flexibility to participate in on-call rotation  Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.  Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.  #LI-Remote