Remote Call Center Agent Jobs

Remote Call Center Agent – Banking & Customer Support (Work From Home) Location: Remote (United States) Job Type: 1099 Independent Contractor Compensation: $500 – $700 per week (based on performance and hours worked) About Pontek Solutions Pontek Solutions is a growing virtual call center that partners with Fortune 500 companies to deliver high-quality customer service sales and technical support — all from the comfort of home. Our agents work with trusted brands in banking finance retail and travel helping clients manage customer calls while building their own income on a flexible schedule. We believe in building business-minded individuals not just employees. As a remote agent with Pontek Solutions you’ll enjoy freedom flexibility and the opportunity to grow your income while working from home. Responsibilities Answer inbound calls from customers with debit card or banking inquiries Assist with account questions fraud concerns and online banking support Provide professional empathetic and accurate service on every interaction Follow client policies scripts and compliance requirements Schedule & Flexibility Fully remote – work from home anywhere in the U.S. Choose your own schedule (30–40 hours per week) Part-time opportunities available after training Compensation & Perks $500 – $700 per week (based on hours and performance) Bonus opportunities for meeting key performance metrics DailyPay available for eligible contractors Growth opportunities with long-term client projects Requirements Must be 18+ and authorized to work in the U.S. Windows 11 computer wired internet connection dual monitors and a USB headset Quiet professional home office environment Strong communication and problem-solving skills Ability to complete a standard background check (~$30 required by the client) before accessing projects Must complete a short unpaid certification training before taking calls Note: The background check is processed by a third-party provider for client security. Pontek Solutions does not receive this fee. However successful agents who complete training and actively service for 30 days will be eligible for a background check reimbursement. Why Join Pontek Solutions? 100% remote – no commuting Choose your own clients and schedule Partner with trusted well-known companies Long-term contract opportunities available Supportive onboarding and training environment Apply now to begin the onboarding process and start building a work-from-home career with Pontek Solutions. Job Types: Full-time Contract Seasonal Base Pay: $500.00 - $700.00 per week Benefits: Flexible schedule On-the-job training Paid time off Professional development assistance Referral program Work from home Work Location: Remote

Job Post: Call Center Agent (Remote – Arizona Residents Only) Job Code: AZ 8385 Client: State of Arizona – Department of Revenue (AZDOR) – Education and Compliance Location: 100% Remote (Orientation Onsite – Phoenix AZ) Duration: 6 Months (Possible Extension / Permanent Hire) Position Overview The Call Center Agent will handle inbound customer calls related to individual and business tax compliance delinquency and general information. This is a remote position open only to candidates located within one hour of Phoenix or Tucson AZ who can attend an onsite orientation on day one. This is a great opportunity to join a fast-paced professional call center environment with the potential for permanent employment based on performance reliability and cultural fit. Key Responsibilities Answer high-volume inbound calls in a professional and courteous manner. Resolve Tier 1 issues and review taxpayer accounts. Verify gather and update customer data accurately. Educate taxpayers on online resources and current tax policies. Submit requests for payment arrangements. Document all actions taken using multiple internal systems. Participate in team engagement activities and meet performance expectations. Required Skills & Experience Minimum 2 consecutive years in fast-paced national call centers (finance/banking insurance or telecom preferred). Excellent communication skills (verbal & written). Proficiency in Microsoft Word Excel and Google Workspace. Strong multitasking and organizational abilities. Basic math skills (addition subtraction multiplication division). Dependable and goal-oriented with great interpersonal skills. Preferred Qualifications Bilingual (Spanish-speaking) candidates preferred. Experience in banking or process improvement environments. Associate’s degree or higher education. Additional Details Training: 3 weeks 8:30 AM – 5:00 PM (attendance is mandatory). Regular Shift: Monday–Friday 8:00 AM – 4:00 PM (40 hrs/week). Must have hardwired internet access with sufficient bandwidth. Candidates must transport issued equipment (desktop 2 monitors peripherals) — public transportation not permitted. Must clear background checks fingerprinting and tax filing records check (past 5 years). Short-term or switchboard-only experience will not qualify. This is a remote position.

We are looking for customer-focused tech-savvy and dependable individuals to join our team as Remote Live Chat Agents / Call Center Customer Support Representatives. In this role you will assist customers via live chat email and/or phone—resolving issues answering questions and delivering outstanding service from the comfort of your own home. This position is perfect for those who enjoy helping others are strong communicators and can thrive in a fast-paced remote work environment. Key Responsibilities Provide real-time assistance to customers via live chat email or phone Resolve product or service inquiries promptly and professionally Handle customer complaints with empathy accuracy and efficiency Maintain detailed records of customer interactions in support software (e.g. Zendesk Freshdesk) Escalate complex or unresolved issues to the appropriate departments Follow company procedures and service-level standards Qualifications High school diploma or equivalent (College education is a plus) Previous Customer Service Or Call Center Experience Preferred Strong written and verbal communication skills in English Ability to multitask and manage multiple conversations or calls at once Comfortable using chat tools CRM platforms and remote communication tools Reliable internet connection and a quiet workspace Self-motivated with the ability to work independently Preferred Qualifications Experience with platforms like Zendesk Intercom LiveChat or similar Ability to speak additional languages is a plus Availability for night shifts weekends or holidays What We Offer 100% remote work – no commuting required Flexible scheduling options Competitive hourly pay or salary Paid training and support Growth opportunities within the company Supportive inclusive and remote-first team culture

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments: Member Services: Inbound customer support Retention: Inbound retention and customer engagement Pre-Cancel Services: Outbound re-engagement and light collections Third-Party Collections: Available by request only Schedules & Availability: Training Schedule: Monday to Friday 9:00 AM – 6:00 PM CST (First two weeks) Post-Training Schedule: Monday to Friday 10:00 AM – 7:00 PM CST Attendance Requirements: 100% attendance required during training Ongoing attendance must meet a minimum of 93% to qualify for bonuses Key Responsibilities: Handle a high volume of inbound and outbound customer calls Resolve customer inquiries efficiently and professionally Document all call activity accurately using internal systems Adhere to all compliance and operational guidelines Maintain performance metrics including attendance and key performance indicators (KPIs) Requirements: Fluent in spoken and written English Basic computer literacy and ability to navigate multiple applications Must pass a background check Professional communication skills and customer service aptitude 100% attendance required during the first 3 weeks of training Work Environment Requirements: A private quiet and secure workspace free from distractions No public or shared environments permitted during work hours Technical Requirements Desktop or laptop computer (Windows 10 or 11 only Mac and Chromebooks not supported) Dual Core 2 GHz processor (or better) Minimum 4GB RAM At least 80GB available hard drive space Monitor: 18” or larger with a resolution of 1920x1080 Wired keyboard and mouse (wireless peripherals not allowed) Wired headset with noise-canceling microphone Hard-wired high-speed internet connection (no Wi-Fi or satellite connections): Minimum download speed: 20 Mbps Minimum upload speed: 10 Mbps Firewalled router required (direct modem connections are not permitted)

Customer Service Agent – Remote Job Type: Full Time – Work from Home Hours: Varies with flexibility across all seven days of the week including overnights Salary: $14.00 Benefits: Available after 60 days for full-time employees About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet Inc. New AnswerNet Inc. Cerida Investment Corp. TPV.com and Ansercomm to name a few. Together with our affiliates AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services appointment setting and confirmation customer support third-party verification sales lead qualification market research and a host of other contact management solutions. In all AnswerNet has more than 10000 satisfied clients and we process over 125 million interactions per year. Job Summary: We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned using the tools provided by AnswerNet and the client to properly document all customer interactions while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures. Job Duties / Responsibilities / Essential Functions: Manage large amounts of inbound calls and make consistent outbound calls. Identify and assess customers’ needs to achieve satisfaction Provide accurate valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure the resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers Required Knowledge /Skills / Abilities / Qualifications: Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Must be a strong communicator: strong verbal written and interpersonal communication skills Ability to multitask prioritize and manage time effectively Proficient in typing Must be a peer leader: exemplary attendance positive attitude professional conduct and high-level customer service skills Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality one who always goes to the next level to deliver an unforgettable customer experience Computer Skills: familiarity with Windows and Microsoft Office and the ability to quickly learn new software with provided training. Flexibility with scheduling and work hours At least 1 year of previous high-volume call center experience Experience working with an automatic dialer Must be computer literate Pleasant phone demeanor Experience in both Inbound and Outbound environments Other requirements may vary as determined by management. Driven by Success: they want to constantly innovate and push themselves and your team to be the best in the industry least one year of previous high-volume call center experience WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products Chromebooks and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet dedicated place to work free from distractions including pets and children. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.

Join Our Team as a Remote Technical Call Center Agent! Retail Imaging Management Group is hiring! If you're detail-oriented a strong communicator and enjoy solving problems while supporting customers we want to hear from you. Key Details: Pay: $18-$19 per hour. Schedule: This is a full-time position 40 hours per week. Our Call Center is open between 5am-9pm PST Monday - Friday and weekends from 7am-7pm PST. Candidates must be flexible to work within these hours/days. Location: This is a remote role and we encourage applicants from Eastern Central and Pacific time zones to apply. We are based out of Vancouver WA. Candidates local to the Vancouver WA and surrounding areas: this will be a hybrid role not remote where you will come onsite once per week. Benefits & Perks: Opportunities for growth and advancement. Comprehensive benefits package: Health vision and dental insurance are available with Retail Imaging contributing 80% of the insurance premium for your coverage. Casual and friendly work environment. Supportive and collaborative team dynamic. Internal recognition programs to identify those who go above and beyond. About Us: Retail Imaging (RIMG) headquartered in Vancouver WA has been helping businesses solve complex technology challenges since 2000. Built on the belief that It Can Be Done we deliver high-quality cost-effective service with speed accuracy and a personal touch. Our collaborative team thrives on problem-solving adaptability and making a difference for our clients every day. The Role: We’re looking for an Agent to be the first point of contact for customers who depend on business-critical technology. You’ll troubleshoot issues provide solutions and guide customers with confident clear communication. This isn’t just answering phones: it’s solving problems managing priorities and delivering service that makes customers feel supported and valued. Responsibilities include: Engage with customers via phone and email to troubleshoot and resolve technical and administrative issues. Meet or exceed service level agreements (SLAs) by following response and resolution timelines. Document all work accurately in designated systems. Identify and suggest improvements to documentation and processes. Balance live customer interactions with follow-up and administrative work. Collaborate with team members and leadership keeping them informed of issue status and potential roadblocks. Qualifications Include: High school diploma or GED equivalent. At least one year of technical support experience in a call center environment. Strong written and verbal communication skills adaptable to different audiences. Proven reliability in attendance punctuality and follow-through. Strong organizational skills with the ability to prioritize in a fast-paced environment. Willingness and ability to learn new tools and technologies quickly. Solution-focused mindset with a proactive approach to challenges. Comfortable asking questions and seeking clarification when needed. Adaptable to changing priorities procedures or deadlines. Be open to feedback and continuous improvement. Ability to effectively speak understand and write in English. Retail Imaging Management Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Customer Service Agent – Remote Job Type: Full Time – Work from Home Hours: Varies with flexibility across all seven days of the week including overnights Salary: $14.00 Benefits: Available after 60 days for full-time employees About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet Inc. New AnswerNet Inc. Cerida Investment Corp. TPV.com and Ansercomm to name a few. Together with our affiliates AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services appointment setting and confirmation customer support third-party verification sales lead qualification market research and a host of other contact management solutions. In all AnswerNet has more than 10000 satisfied clients and we process over 125 million interactions per year. Job Summary: We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned using the tools provided by AnswerNet and the client to properly document all customer interactions while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures. Job Duties / Responsibilities / Essential Functions: Manage large amounts of inbound calls and make consistent outbound calls. Identify and assess customers’ needs to achieve satisfaction Provide accurate valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure the resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers Required Knowledge /Skills / Abilities / Qualifications: Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Must be a strong communicator: strong verbal written and interpersonal communication skills Ability to multitask prioritize and manage time effectively Proficient in typing Must be a peer leader: exemplary attendance positive attitude professional conduct and high-level customer service skills Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality one who always goes to the next level to deliver an unforgettable customer experience Computer Skills: familiarity with Windows and Microsoft Office and the ability to quickly learn new software with provided training. Flexibility with scheduling and work hours At least 1 year of previous high-volume call center experience Experience working with an automatic dialer Must be computer literate Pleasant phone demeanor Experience in both Inbound and Outbound environments Other requirements may vary as determined by management. Driven by Success: they want to constantly innovate and push themselves and your team to be the best in the industry least one year of previous high-volume call center experience WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products Chromebooks and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet dedicated place to work free from distractions including pets and children. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.

About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019 we have amassed over 4M customers and expanded beyond insurance shopping to refinancing safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Call Center Agent to join our growing team! In this role you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions we'd love to hear from you! How you will make an impact: Respond to inbound calls from existing customers Process service requests such as adding/removing vehicles and drivers adding lienholder information sending policy documents etc. Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions we'd love to hear from you! Who you are: You can multitask and manage multiple competing priorities You are passionate about helping others Has 2+ years of experience working in a call center environment Compensation and perks: Hourly wage: $19.00 - 21.00 We will pay for your P&C license (expected within 60 days after starting) Medical dental vision insurance 401K match Ability to work remotely (we provide work equipment) Ongoing training and mentorship from our leadership team An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them Schedule: Monday to Friday 1:30pm - 12am EST While we appreciate your interest and application only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race religion color national origin sex pregnancy reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age veteran status disability genetic information or other characteristics protected by applicable local state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting determined based on job-related factors including but not limited to skills experience qualifications work location and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees including health dental and vision coverage paid time off paid parental leave 401(K) plan with employer matching and wellness benefits among others. Equity opportunities may also be part of your total rewards package. Part-time contract or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Part Time Call Center Agent – notifyMD Are you ready to be a vital voice for businesses and healthcare providers? notifyMD is hiring Part Time Call Center Agents to join our supportive and compassionate team. We provide essential support to diverse clients from medical offices to apartment complexes. This is a remote work from home position. No experience? No problem! We offer comprehensive training in a positive team-focused environment designed for your success. What You'll Do: Professionally handle incoming calls. Greet callers with a polite pleasant tone. Accurately gather and relay required information. Verify and enter details precisely into our system. What We're Looking For: A welcoming voice with an upbeat tone. Strong English communication (spelling grammar). Computer skills in a Windows environment. Reliable attendance. Typing speed of 35+ WPM. Availability to work one weekend day per week. Bilingual Spanish and/or French is a plus! Broadband Internet - you must pass our speed test You Provide Your Own Equipment: + A Windows PC or laptop (No Apple product tablets or Chromebooks) with a direct Ethernet connection (no wi-fi) + 1 GB of available space + High Screen Resolution of at least 1600 x 900 on the system you'll be utilizing + (or can get) a USB headset with microphone - not wireless Compensation: $20/ Hour Shifts: Part-Time: 14-20 hours dependent on shifts available Hours vary from 4:00pm-10:00pm EST + Mon-Fri with one weekend day (Sat OR Sun) Training: 1-2 Weeks Ready to start a rewarding career journey? Apply today! notifyMD is an Equal Opportunity Employer.

About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019 we have amassed over 4M customers and expanded beyond insurance shopping to refinancing safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Call Center Agent to join our growing team! In this role you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions we'd love to hear from you! How you will make an impact: Respond to inbound calls from existing customers Process service requests such as adding/removing vehicles and drivers adding lienholder information sending policy documents etc. Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions we'd love to hear from you! Who you are: You can multitask and manage multiple competing priorities You are passionate about helping others Has 2+ years of experience working in a call center environment Compensation and perks: Hourly wage: $19.00 - 21.00 We will pay for your P&C license (expected within 60 days after starting) Medical dental vision insurance 401K match Ability to work remotely (we provide work equipment) Ongoing training and mentorship from our leadership team An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them Schedule: Monday to Friday 1:30pm - 12am EST While we appreciate your interest and application only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race religion color national origin sex pregnancy reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age veteran status disability genetic information or other characteristics protected by applicable local state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting determined based on job-related factors including but not limited to skills experience qualifications work location and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees including health dental and vision coverage paid time off paid parental leave 401(K) plan with employer matching and wellness benefits among others. Equity opportunities may also be part of your total rewards package. Part-time contract or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.