Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people providers employers health plans government organizations and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better at Sharecare we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more visit www.sharecare.com. Job Summary: Effectively manage ongoing relationships with clients in portfolio. Focus of this position is to enhance and nurture existing relationships resulting in client retention and identification of upsell (add-on business) opportunities and to lead streamlined effective internal teams to support clients and customers. Essential Job Functions: Client Management Manages high level relationships with assigned accounts while maintaining oversight and adherence to all Client SLAs Understand and report up to date financial standing of services and Interprets data and make targeted focused recommendations for future product enhancements Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add-on services Uses technical and business development skills to increase client’s utilization of current technology Tracks analyzes creates and delivers relevant reports and insights Effectively manages unplanned and ongoing projects/client deliverables on time and within budget Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner Builds and enhances positive working relationships with key clients and internal stakeholders. Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines. Effectively manage client requests for program changes that may impact Sharecare’s ability to efficiently deliver services Responsible for creating client profile Quarterly Business Reviews and gathering Voice of the Customer (VOC) through NPS (Net Promoter Score) and quarterly health checks. Responsible for tracking add-on opportunities in Salesforce along with updated financial information. Participate in client strategy and revenue goals for coming year Contract Renewal Participate in pre-renewal internal strategy meetings to discuss client issues problems needs opportunities competitive threats and alternatives to be proposed. Support the renewal strategy development packaging presentation and negotiation activities to retain and grow profitable existing business. Provide renewal and RFP responses as applicable Utilizes and keeps Salesforce up to date and accurate regarding assigned accounts Strategic Planning Drive and support the strategic plans for clients to ensure account retention growth and short-term tactical plans to ensure client satisfaction Prepare in collaboration with Director Client Success the QBR and Annual Review Reporting Collaborate with the reporting team to analyze necessary data develop reports and dashboards and deliver monthly quarterly and annually Review and analyze reports for accuracy and outcomes needed to satisfy the client Consistent accurate and timely Salesforce usage Implementation and Service Delivery Collaborate with implementation team for effective implementation and service delivery of new accounts. This also includes addition of services for Child accounts Improve and maintain the implementation process and ensure consistency and success of implementations Ensure implementation activities are achieved on schedule and as required Qualifications: Bachelor’s degree required. Master’s Degree in business health administration or clinical specialty is a plus or equivalent work experience in a business development account management or customer support role in software or financial services At least 3-5 years of experience in a client facing role project management account management and comfortable interfacing with all levels of the business Experience with cloud SaaS based solutions or web applications Strong communication skills and the ability to speak and write professionally to clients. Diverse capabilities represented by successful experiences in several healthcare settings or a variety of healthcare experiences within a single setting preferred Demonstrated consultative sales and client relationship management abilities Excellent time management organization and planning skills are essential Able to set priorities influence others and manage customer expectations Demonstrated success in customer relationship management Able to effectively prioritize and multi-task under tight deadlines Experience using standard MS Office tools Strong interpersonal and quantitative skills Ability to take initiative and exercise independent judgment decision making and problem-solving expertise Strong understanding of business SaaS business strategies Ability to travel as business needs require Information Governance Accountabilities: A high-level understanding of the organization’s information governance program and role-specific accountabilities A thorough understanding of role requirements including policies procedures and processes to include how individual work impacts the organization and its strategic and financial goals and how tasks and projects affect the integrity of the organization’s data and information Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks to ensure a standardized approach to work and services provided Participation in education as required for corporate compliance and role-specific functions and tasks HIPAA/Compliance: Maintain privacy of all patient employee and volunteer information and access such information only on a need to know basis for business purposes. Comply with all regulations regarding corporate integrity and security obligations Report unethical fraudulent or unlawful behavior or activity Maintain current and yearly HIPAA certification. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race color sex national origin sexual orientation gender identity religion age equal pay disability genetic information protected veteran status or other status protected under applicable law.

We’re hiring! We're looking for someone from (or living in) the Latin America Region (ex: Mexico Colombia Panama Costa Rica etc) Please make sure to answer all questions asked in your Application If the questions are not answered we will discard your application We’re Angel Host a Canadian-based data-driven and tech-enabled Vacation Rental Maximization service provider that helps Property Managers and Hosts worldwide outperform their market. With Angel Host taking care of listing optimization channel optimization and pricing strategy our clients get to focus on growth while increasing their revenues. Angel Host was founded by highly experienced award-winning entrepreneurs and hospitality operators. Our mission is to become a worldwide leader in vacation rental management and we're on the right track currently working with 1000+ properties in the US Canada Mexico the Caribbean and Europe. Are you passionate about building meaningful client relationships and delivering real value? Do you thrive in a fast-paced collaborative environment where your ideas and initiative make a difference? If you're confident service-driven and excited about the potential of the short-term rental industry you could be a perfect fit for our Client Success & Account Manager role. Key Responsibilities of the Account Manager at Angel Host Build and Maintain Strong Client Relationships Develop trust-based relationships with Property Managers and Owners through proactive communication regular check-ins and a patient yet firm consultative approach. Ensure clients feel supported and understood throughout their partnership. Act as the First Line for Revenue Management Questions Develop a strong understanding of Revenue Management concepts and strategies as implemented by our Revenue Management team. Be confident explaining key metrics such as Booking Revenue Occupancy Rate ADR Booking Pacing Booking Velocity etc. Address client questions within your scope and escalate to the Revenue team when deeper insights are needed. Support Client Success and Portfolio Performance Monitor portfolio results align with clients on business goals. Serve as the main point of contact to ensure satisfaction retention and long-term collaboration. Proactively identify areas of opportunity within the client's portfolio and coordinate with internal teams or with the client as needed. Monitor and Support Client Onboarding Stay closely involved throughout the onboarding process by collaborating with the assigned Onboarding Coordinator. Ensure all steps are completed smoothly and that the client is set up for success from the start. Minimize Churn by Anticipating Client Needs Actively work to maintain a low churn rate by staying attuned to client sentiment anticipating potential issues and addressing concerns before they escalate. Follow the established meeting calendar to ensure regular touchpoints with clients and build trust through consistent communication. Celebrate Wins and Cultivate Loyalty & Referrals Recognize performance improvements or milestones by sending thoughtful notes or small tokens of appreciation. Use these moments to strengthen relationships and identify opportunities for referrals or endorsements. Ensure Timely Delivery and Clarity of Client Reports Follow up to confirm that clients receive their monthly Revenue Management and Listing IQ reports (prepared by their respective teams). Address client questions related to the content of these reports or coordinate with internal teams for clarification when needed. Coordinate Cross-Team Issue Resolution Serve as the liaison between clients and internal departments—Revenue Management Operations Guest Services Listing Specialist etc.—to resolve issues related to pricing availability listing accuracy software or guest experience. Monitor & Troubleshoot OTA Listing Issues Monitor and troubleshoot OTA-related issues or warnings (e.g. from Airbnb Vrbo Booking.com) coordinating with internal teams or addressing them directly to maintain listing health and avoid disruptions. Drive Portfolio Growth Within Existing Accounts When a client has entrusted us with only a portion of their portfolio proactively work to expand that share by ensuring their satisfaction showcasing our results and making a compelling case to manage their full portfolio. Be a Trusted Expert Through Industry Awareness Stay current with Vacation Rental industry trends OTA updates and best practices to ensure we deliver expert-level guidance. Proactively share relevant insights with clients so they feel supported by knowledgeable professionals at the forefront of the industry. Is this job for you? It is if: You are available to start mid-October or early November 2025 You are a native English speaker or have advanced business-level English with strong written and spoken skills in either Spanish or French. You communicate clearly professionally and concisely. You have strong analytical skills and excel at making metrics and KPIs easy to understand You’re comfortable working with numbers and data articulate in explaining the Revenue Management team’s pricing strategies and adept at analyzing reports using tools You have experience in the short-term rental or hotel industry You have experience in Customer Success Management or a similar client-facing role You can present and structure information clearly for both clients and internal teams to understand and act on You’re confident empathetic and persuasive — able to build trust manage expectations and be firm when needed to help deliver top results You’re proactive organized and dependable — someone who takes initiative manages time effectively meets deadlines and knows how to prioritize without needing constant direction You’re available to work a 9am–5pm EST schedule and you're flexible to support off-business hours or on weekends occasionally for emergencies You enjoy working with a collaborative energetic team and you’re not afraid to laugh along the way! So what’s in it for you? We believe that attracting the best talent means offering the best in return. While we’re passionate about our work we also value everything life has to offer — whether that’s time with family travel or simply taking a moment to recharge. That’s why we’ve created a well-rounded compensation and benefits package that supports both personal and professional fulfillment. As our Client Success & Account Manager you’ll enjoy: A competitive base salary based on your location and experience with annual reviews and growth opportunities Paid Vacation Days plus all national holidays The freedom to work remotely from anywhere as long as you ensure you always have reliable Wi-Fi and a dedicated workspace — and the ability to work within Eastern Standard Time (EST) Up to three days of paid volunteer time through Angels Care our program supporting community impact and giving back A comprehensive benefits package including health dental life and long-term disability coverage (up to 50% paid by the company).  At Angel Host we’re not just building a service — we’re shaping the future of short-term rental performance. If you’re ready to bring your skills energy and ideas to a team that values growth collaboration and client success apply now! Join us and help redefine what property managers and owners can expect from a true growth and performance partner.

JOB SUMMARY:Are you passionate about improving healthcare outcomes through technology? Do you thrive in client-facing roles where empathy strategy and problem-solving intersects? Join Client Success team and help transform the way healthcare payors and providers deliver value to their members. As a Client Success Manager you’ll be a key player in supporting our healthcare payor clients. You’ll help new clients onboard drive product adoption and ensure they achieve their goals using our platform. You’ll work cross-functionally advocate for client needs and contribute to a culture of continuous improvement. Your Impact: Build and nurture relationships with stakeholders at payor and provider organizations. Support onboarding and training to ensure clients are set up for success. Monitor client performance and usage data to identify opportunities. Troubleshoot issues and coordinate resolutions across internal teams. Relay client feedback to influence product development. Prepare reports on client satisfaction performance and engagement. Ensure compliance with HIPAA and handle PHI with care. Collaborate on best practices and process improvements. JOB SCOPE: The Client Success Manager must be strategic in managing their block of business. An incumbent must also understand and exceed the expectations of the client in their partnership with the Company and initiate improvements to better service the client. An incumbent must deliver effective and organized presentations in order to increase the Company's revenue from new or existing clients. The Client Success Manager has the latitude and authority to make commitments on behalf of the Company within defined parameters.

JOB SUMMARY:Are you passionate about improving healthcare outcomes through technology? Do you thrive in client-facing roles where empathy strategy and problem-solving intersects? Join Client Success team and help transform the way healthcare payors and providers deliver value to their members. As a Client Success Manager you’ll be a key player in supporting our healthcare payor clients. You’ll help new clients onboard drive product adoption and ensure they achieve their goals using our platform. You’ll work cross-functionally advocate for client needs and contribute to a culture of continuous improvement. Your Impact: Build and nurture relationships with stakeholders at payor and provider organizations. Support onboarding and training to ensure clients are set up for success. Monitor client performance and usage data to identify opportunities. Troubleshoot issues and coordinate resolutions across internal teams. Relay client feedback to influence product development. Prepare reports on client satisfaction performance and engagement. Ensure compliance with HIPAA and handle PHI with care. Collaborate on best practices and process improvements. JOB SCOPE: The Client Success Manager must be strategic in managing their block of business. An incumbent must also understand and exceed the expectations of the client in their partnership with the Company and initiate improvements to better service the client. An incumbent must deliver effective and organized presentations in order to increase the Company's revenue from new or existing clients. The Client Success Manager has the latitude and authority to make commitments on behalf of the Company within defined parameters.

This position is posted by Jobgether on behalf of GoodRx. We are currently looking for an Account Manager Client Success in United States. This role offers an exciting opportunity to manage and grow key client relationships in the pharmaceutical and healthcare space. The Account Manager will serve as a strategic partner to clients ensuring successful campaign delivery maximizing ROI and driving revenue growth. You will collaborate closely with internal teams including Sales Marketing Product and Business Intelligence to design tailored solutions that meet client objectives. This position requires a client-focused professional with strong analytical skills excellent communication and the ability to navigate regulatory requirements. You will play a key role in delivering measurable impact while fostering long-term client satisfaction in a fast-paced digital marketing environment. Accountabilities Serve as the primary point of contact for Pharmaceutical and Agency clients managing day-to-day relationships and ensuring customer satisfaction Analyze and deliver monthly program metrics to highlight ROI and provide actionable insights to achieve client business goals Partner with Sales to support new business development account growth and upselling opportunities Collaborate with internal teams such as Business Intelligence Advertising Operations Product Management and Marketing to provide customized solutions Oversee implementation processes to ensure timely and accurate delivery of client initiatives Manage regulatory review submissions in coordination with clients and agency partners Create visual program examples using enterprise CMS tools and stay up-to-date on industry trends digital marketing best practices and pharmaceutical regulations Requirements 5+ years of professional experience in Pharmaceutical client and account management Strong written and verbal communication skills with excellent relationship management and attention to detail Familiarity with pharmaceutical regulatory review processes (MLR / PRC) Ability to leverage analytics and data to drive insights and optimize client campaigns Critical thinking and problem-solving skills with creativity in developing solutions Curiosity and interest in healthcare technologies and digital marketing Experience with CRM software (e.g. Salesforce) and project management platforms (e.g. JIRA Asana) Benefits Competitive salary ranges depending on location plus annual bonuses or commission programs Equity grants for eligible positions Comprehensive medical dental vision and supplemental health insurance 401(k) with company match and Employee Stock Purchase Plan (ESPP) Unlimited vacation 13 paid holidays and 72 hours of sick leave Mental wellness financial wellness fertility benefits and generous parental leave Pet insurance supplemental life insurance and short- and long-term disability coverage Dynamic and inclusive work environment with opportunities for professional growth Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly: 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly analyzing your skills experience and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent skills-based and free of bias — focusing solely on your fit for the role. Once the shortlist is completed we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then managed by their internal hiring team. Thank you for your interest!

Join a Fast-Growing Marketing Team Driving Results for Outdoor Contractors Make an Impact. Build Lasting Client Relationships. Earn What You Deserve. Position: Client Success Manager Location: Remote Compensation: $3200 – $5500/month + Bonuses SocialWorks helps outdoor contractors—think turf installers paver specialists and luxury outdoor living pros—grow their businesses with high-performing Facebook and Instagram ads. We’re looking for a Client Success Manager to serve as the primary point of contact for our clients ensuring they get results feel supported and stay excited to work with us. This is not a landscaping or construction role—it’s a client relationship and performance-driven marketing position. What You’ll Do Once fully trained you’ll manage 30–40 client accounts and: Onboard new clients and guide them through a seamless setup process. Host 1:1 check-ins via Zoom or phone to review performance and next steps. Respond promptly to messages (text/WhatsApp) within 3 business hours. Track ad performance and deliver personalized video updates using Loom. Provide strategic coaching based on campaign data and goals. Spot upsell and referral opportunities and act on them. Collaborate with our internal marketing team (media buyers setters etc.). Monitor client health using our green/yellow/red status system. Proactively reduce churn and increase long-term client retention. Experience in construction or home services is a plus but not required. What We’re Looking For 1+ year of account management client service or hospitality experience Strong communication skills—clear confident and empathetic Familiarity with digital marketing especially Meta (Facebook/Instagram) Ads is a bonus Organized detail-oriented and self-motivated Comfortable with remote tools and explaining results/strategy to clients Native or fluent English speaker Compensation & Benefits Full-time remote position Work hours: Must overlap 8 hours with 9 AM–5 PM EST Pay progression: Training: $1500–$2000/month (5–7 clients) Full portfolio: $3000–$5000/month (30–40 clients) On-target earnings: $45000–$65000+/year Performance bonuses for: Upsells Referrals Client retention Testimonials & case studies Paid time off and career growth in a high-performance team Performance Goals Keep client churn below 8% 2 upsells 2 referrals and 2 client reviews/testimonials per month Onboard new clients within 7 days Why Join SocialWorks? We’re a high-energy high-performance team that values ownership feedback and results. You’ll get full training support and the tools to succeed plus the freedom to grow your career in a fast-paced environment. If you’re passionate about marketing and love helping business owners thrive we want to meet you. Apply here: https://forms.clickup.com/9014349502/f/8cmr3ny-15474/HBQTSJM3D3VWZQG42Y Job Type: Full-time Pay: £45000.00-£65000.00 per year Benefits: Work from home Work Location: Remote Reference ID: Client Success Manager (CSM Remote)

Join a Fast-Growing Marketing Team Driving Results for Outdoor Contractors Make an Impact. Build Lasting Client Relationships. Earn What You Deserve. Position: Client Success Manager Location: Remote Compensation: $3200 – $5500/month + Bonuses SocialWorks helps outdoor contractors—think turf installers paver specialists and luxury outdoor living pros—grow their businesses with high-performing Facebook and Instagram ads. We’re looking for a Client Success Manager to serve as the primary point of contact for our clients ensuring they get results feel supported and stay excited to work with us. This is not a landscaping or construction role—it’s a client relationship and performance-driven marketing position. What You’ll Do Once fully trained you’ll manage 30–40 client accounts and: Onboard new clients and guide them through a seamless setup process. Host 1:1 check-ins via Zoom or phone to review performance and next steps. Respond promptly to messages (text/WhatsApp) within 3 business hours. Track ad performance and deliver personalized video updates using Loom. Provide strategic coaching based on campaign data and goals. Spot upsell and referral opportunities and act on them. Collaborate with our internal marketing team (media buyers setters etc.). Monitor client health using our green/yellow/red status system. Proactively reduce churn and increase long-term client retention. Experience in construction or home services is a plus but not required. What We’re Looking For 1+ year of account management client service or hospitality experience Strong communication skills—clear confident and empathetic Familiarity with digital marketing especially Meta (Facebook/Instagram) Ads is a bonus Organized detail-oriented and self-motivated Comfortable with remote tools and explaining results/strategy to clients Native or fluent English speaker Compensation & Benefits Full-time remote position Work hours: Must overlap 8 hours with 9 AM–5 PM EST Pay progression: Training: $1500–$2000/month (5–7 clients) Full portfolio: $3000–$5000/month (30–40 clients) On-target earnings: $45000–$65000+/year Performance bonuses for: Upsells Referrals Client retention Testimonials & case studies Paid time off and career growth in a high-performance team Performance Goals Keep client churn below 8% 2 upsells 2 referrals and 2 client reviews/testimonials per month Onboard new clients within 7 days Why Join SocialWorks? We’re a high-energy high-performance team that values ownership feedback and results. You’ll get full training support and the tools to succeed plus the freedom to grow your career in a fast-paced environment. If you’re passionate about marketing and love helping business owners thrive we want to meet you. Apply here: https://forms.clickup.com/9014349502/f/8cmr3ny-15474/HBQTSJM3D3VWZQG42Y Job Type: Full-time Pay: £45000.00-£65000.00 per year Benefits: Work from home Work Location: Remote Reference ID: Client Success Manager (CSM Remote)

At Claritev we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold we foster innovation we nurture accountability we champion diversity and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology data and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY:Are you passionate about improving healthcare outcomes through technology? Do you thrive in client-facing roles where empathy strategy and problem-solving intersects? Join us as a Client Success Manager and help transform the way healthcare payors and providers deliver value to their members. As a Client Success Manager you’ll be a key player in supporting our healthcare payor clients. You’ll help new clients onboard drive product adoption and ensure they achieve their goals using our platform. You’ll work cross-functionally advocate for client needs and contribute to a culture of continuous improvement. Your Impact: Build and nurture relationships with stakeholders at payor and provider organizations. Support onboarding and training to ensure clients are set up for success. Monitor client performance and usage data to identify opportunities. Troubleshoot issues and coordinate resolutions across internal teams. Relay client feedback to influence product development. Prepare reports on client satisfaction performance and engagement. Ensure compliance with HIPAA and handle PHI with care. Collaborate on best practices and process improvements.

This is a client service role — there is no cold calling no sales quota and no commission structure. Your success will be measured by client satisfaction smooth onboarding and relationship management. Stack Influence is a micro influencer marketing platform on a mission to connect D2C brands with everyday people. We are a venture-backed startup featured in publications like WIRED Business Insider WWD and Quartz. Our platform is home to the largest micro-influencer community in the United States. We're searching for an exceptional Account Manager. As part of our Campaign Management team you'll report to the COO and work closely with the Sales and Operations teams. Account Managers at Stack Influence lead the process of onboarding new client brands and coordinating the successful launch of campaigns. This is a client-facing role that will involve managing relationships through email and video meetings and owning campaign success end-to-end from onboarding to off-boarding. You'll have the chance to work with a variety of brands as our platform has helped Magic Spoon Unilever Momofuku Soylent and many more with scalable micro influencer promotions. To be successful you'll need to be results-driven self-managing and detail oriented. This is a remote full-time position. Skills and Experience Required: 2-5 years in account management or client success role Experience dealing with business owners and executives Knowledge of e-commerce marketplaces and/or influencer marketing Experience handling high volume of email and/or support tickets Comfortable conducting client calls on camera Strong time management and organizational skills Previous experience in a customer-facing role with demonstrated communication skills Ability to balance competing priorities and manage multiple processes at the same time Interest in tech and digital marketing previous experience in a start-up environment is an asset Experience with CRM software Proficient with Google Office (Docs Sheets Slides) Key Job Responsibilities: Serve as the primary point of contact for clients after a sale is made (no prospecting or quota responsibilities) Onboard new and returning brands and guide them end-to-end through the campaign process Conduct campaign kick-off calls for new brands and mid-campaign check-in calls as needed Oversee the setting up of new campaigns with strong attention to detail coordinating communication between brands and internal ops team Facilitate sales handoff process and partner closely with the sales team to understand client goals and needs Become an expert on Stack's internal systems and tools Build and maintain strong relationships with existing clients and agency partners Provide ongoing feedback to the product team to drive improvement of our campaigns Benefits: 100% Remote team Monthly Bonuses Enterprise career advancement Please apply with your resume. A cover letter is encouraged but not required. Note: only shortlisted candidates will be contacted.

This is a client service role — there is no cold calling no sales quota and no commission structure. Your success will be measured by client satisfaction smooth onboarding and relationship management. Stack Influence is a micro influencer marketing platform on a mission to connect D2C brands with everyday people. We are a venture-backed startup featured in publications like WIRED Business Insider WWD and Quartz. Our platform is home to the largest micro-influencer community in the United States. We're searching for an exceptional Account Manager. As part of our Campaign Management team you'll report to the COO and work closely with the Sales and Operations teams. Account Managers at Stack Influence lead the process of onboarding new client brands and coordinating the successful launch of campaigns. This is a client-facing role that will involve managing relationships through email and video meetings and owning campaign success end-to-end from onboarding to off-boarding. You'll have the chance to work with a variety of brands as our platform has helped Magic Spoon Unilever Momofuku Soylent and many more with scalable micro influencer promotions. To be successful you'll need to be results-driven self-managing and detail oriented. This is a remote full-time position (must be based in Canada). Skills and Experience Required: 2-5 years in account management or client success role Experience dealing with business owners and executives Knowledge of e-commerce marketplaces and/or influencer marketing Experience handling high volume of email and/or support tickets Comfortable conducting client calls on camera Strong time management and organizational skills Previous experience in a customer-facing role with demonstrated communication skills Ability to balance competing priorities and manage multiple processes at the same time Interest in tech and digital marketing previous experience in a start-up environment is an asset Experience with CRM software Proficient with Google Office (Docs Sheets Slides) Key Job Responsibilities: Serve as the primary point of contact for clients after a sale is made (no prospecting or quota responsibilities) Onboard new and returning brands and guide them end-to-end through the campaign process Conduct campaign kick-off calls for new brands and mid-campaign check-in calls as needed Oversee the setting up of new campaigns with strong attention to detail coordinating communication between brands and internal ops team Facilitate sales handoff process and partner closely with the sales team to understand client goals and needs Become an expert on Stack's internal systems and tools Build and maintain strong relationships with existing clients and agency partners Provide ongoing feedback to the product team to drive improvement of our campaigns Benefits: 100% Remote team Monthly Bonuses Enterprise career advancement Please apply with your resume. A cover letter is encouraged but not required. Note: only shortlisted candidates will be contacted.