EverCommerce [Nasdaq: EVCM] is a leading service commerce platform providing vertically tailored integrated SaaS solutions that help more than 600000 global service-based businesses accelerate growth streamline operations and increase retention. Our modern digital and mobile applications create predictable informed and convenient experiences between customers and their service professionals. Specializing in Home & Field Services Health Services and Fitness & Wellness industries EverCommerce solutions include end-to-end business management software embedded payment acceptance marketing technology and customer engagement applications. We are building an extraordinary company and looking for talented energetic and motivated people to join our team. You can learn more about our Company Culture and Values here: https://www.evercommerce.com/about-us/careers/ About The Job We are looking for a Customer Care Advocate to focus on our SalonBiz Software. SalonBiz is a single solution for unlimited growth for salons and spas providing the tools salons need to thrive like appointment booking integrated payments inventory management and comprehensive reporting. Its SaaS platform and support provides solutions to empower salon staff and effectively run a business. SalonBiz is an EverCommerce subsidiary operated by PaySimple. Nothing makes you feel better than making someone’s day or solving a customer’s problem. A fast-paced day makes you feel energized rather than drained and you’re at your best when you’re interacting with people. You love to dig in on a complex issue and come up with a solution. You can think outside of the box to offer suggestions and are a team player willing to go above and beyond for your customers. You work well with your team and other cross-functional teams to make sure your customers have everything they need to be successful. What you’ll be doing: Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers Taking calls emails and text requests from SalonBiz customers answering questions working to resolve issues and ensuring our customers have the support they need to be successful Software training for customers Mastering the SalonBiz solution to provide customers with guidance on how to best use our product Providing technical support application installs specific to SalonBiz and learning Oracle SQL developer Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible Reducing cancellations by solving problems and offering solutions to customers experiencing any issues What You'll Bring. Minimum one-year related work experience in a similar role Some call centre or technical software experience Must be friendly professional and committed to creating long-term relationships with our customers Strong writing and phone skills. Critical thinker and a willingness to problem-solve A team player who performs well independently Ability to multitask take direction and execute with precision Must be a confident adaptable self-starter who thrives in an empowered fast-paced environment Experience using the SalonBiz software in a salon is a plus. Where: The EverCommerce team is distributed globally with teams in the U.S. Canada the U.K. Jordan New Zealand and Australia. With a widely distributed team we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – you will work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position and this role may require travel to our Corporate Headquarters in Denver Colorado or to other office locations around North America. Benefits and Perks: Flexibility to work where/how you want within your country of employment – in-office remote or hybrid Robust health and wellness benefits including an annual wellness stipend 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Student Loan Repayment Program Compensation: The target base compensation for this position is up to $18p/h USD per year in most US locations. Final offer amounts are determined by multiple factors including location local market variances and candidate experience and expertise and may vary from the amounts listed above EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender identity sexual orientation age marital status veteran status or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform providing vertically tailored integrated SaaS solutions that help more than 600000 global service-based businesses accelerate growth streamline operations and increase retention. Our modern digital and mobile applications create predictable informed and convenient experiences between customers and their service professionals. Specializing in Home & Field Services Health Services and Fitness & Wellness industries EverCommerce solutions include end-to-end business management software embedded payment acceptance marketing technology and customer engagement applications. We are building an extraordinary company and looking for talented energetic and motivated people to join our team. You can learn more about our Company Culture and Values here: https://www.evercommerce.com/about-us/careers/ About the job We are looking for a Customer Care Advocate to focus on our SalonBiz Software. SalonBiz is a single solution for unlimited growth for salons and spas providing the tools salons need to thrive like appointment booking integrated payments inventory management and comprehensive reporting. Its SaaS platform and support provides solutions to empower salon staff and effectively run a business. SalonBiz is an EverCommerce subsidiary operated by PaySimple. Nothing makes you feel better than making someone’s day or solving a customer’s problem. A fast-paced day makes you feel energized rather than drained and you’re at your best when you’re interacting with people. You love to dig in on a complex issue and come up with a solution. You can think outside of the box to offer suggestions and are a team player willing to go above and beyond for your customers. You work well with your team and other cross-functional teams to make sure your customers have everything they need to be successful. What you’ll be doing: Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers Taking calls emails and text requests from SalonBiz customers answering questions working to resolve issues and ensuring our customers have the support they need to be successful Software training for customers Mastering the SalonBiz solution to provide customers with guidance on how to best use our product Providing technical support application installs specific to SalonBiz and learning Oracle SQL developer Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible Reducing cancellations by solving problems and offering solutions to customers experiencing any issues What you'll bring. Minimum one-year related work experience in a similar role Some call centre or technical software experience Must be friendly professional and committed to creating long-term relationships with our customers Strong writing and phone skills. Critical thinker and a willingness to problem-solve A team player who performs well independently Ability to multitask take direction and execute with precision Must be a confident adaptable self-starter who thrives in an empowered fast-paced environment Experience using the SalonBiz software in a salon is a plus. Where: The EverCommerce team is distributed globally with teams in the U.S. Canada the U.K. Jordan New Zealand and Australia. With a widely distributed team we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – you will work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position and this role may require travel to our Corporate Headquarters in Denver Colorado or to other office locations around North America. Benefits and Perks: Flexibility to work where/how you want within your country of employment – in-office remote or hybrid Robust health and wellness benefits including an annual wellness stipend 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Student Loan Repayment Program Compensation: The target base compensation for this position is up to $18p/h USD per year in most US locations. Final offer amounts are determined by multiple factors including location local market variances and candidate experience and expertise and may vary from the amounts listed above EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender identity sexual orientation age marital status veteran status or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Disabled Veteran Solutions. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. OH USA Hourly 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! Full Time Medical Dental Vision Life Insurance Competitive Salary Paid Time Off &#128640 Ready for a Mission That Matters? Hello superstar! &#127775 Disabled Veteran Solutions (DVS) is looking for a &#127752 stellar Customer Advocate to join our Customer Service Division. At DVS you're not just another cog in the machine &#128736&#65039 - you're a vital part of a diverse and inclusive team &#129309 dedicated to making a difference &#128170. &#127919 The Mission As a Customer Advocate you'll be a healthcare hero &#129464 for 50 to 70 people every day. You'll navigate the world of primary care doctors &#129658 medications &#128138 appointments &#128197 and benefits &#128188 like a pro armed with your knowledge &#128218 and amazing social skills &#128483&#65039. And the best part? You'll make a real impact on people's lives &#10084&#65039. &#128203 The Details &#128344 Full-time position Monday through Friday (because we all need a little weekend! &#128524) ⏰ 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST &#129504 5-week intensive orientation (don't worry we've got your back every step of the way! &#129489‍&#127979) &#128736&#65039 Your Secret Weapons &#128066 A great ear for listening and a knack for finding solutions &#129337‍♀&#65039 Ability to juggle multiple tasks like a pro &#128150 Passion for helping others and brightening their day &#127890 Your Arsenal &#127891 High school diploma (bonus points if you've got a degree! &#127941) &#128209 At least 1 year of experience in insurance operations &#128187 Tech-savvy and confident navigating our web-based systems &#129534 Detail-oriented with strong follow-through &#127826 The Cherry on Top &#127973 Experience in healthcare/insurance &#129504 Background in social work behavioral health or similar fields &#129513 A customer service ninja with amazing problem-solving skills &#127775 Why DVS? &#128176 Competitive pay and amazing benefits &#127482&#127480 Veteran-owned nationally recognized company &#128200 Real opportunities for growth and professional development What are you waiting for? If you're ready for a mission that matters... Let's do this! &#128165 Starts: September 15 2025 Training: 8:00 a.m. - 4:30 p.m. (5 weeks) Regular Schedule: 9:30 a.m. - 6:00 p.m. Monday through Friday All times are Eastern Standard A pre-employment drug screening and criminal background check are required prior to employment. If you have questions about this posting please contact support@lensa.com"

Do you have a bachelor’s degree and are ready for a meaningful career where you can make an impact and improve lives? Join us as a Behavioral Health Customer Service Advocate- an inbound call center role focused on helping people access needed care. You’ll support members and providers seeking services for mental health and/or substance use disorders. This position features a structured work schedule with a designated queue time. Using empathy active listening multitasking and problem-solving skills you’ll help ensure every caller’s experience with Evernorth is both efficient and compassionate. Key Responsibilities: Take back-to-back phone calls from members and providers (calls last about 8-10 minutes). Triage and conduct intake for risk of harm and substance use concerns Communicate eligibility assist with scheduling appointments and providing referrals quote benefits and advise on authorization requirements Utilize resources and independent judgment to deliver accurate information exceptional service and resolution on the first call Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support Navigate multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once) Requirements: Bachelor’s degree in psychology social work or a related field or bachelor’s degree in another field plus 2+ years of behavioral health experience. Customer service experience Strong time management and multitasking abilities Proficiency with typing and PC usage Must remain at your workstation while handling calls from a phone queue Training schedule: Monday-Friday 8:30 AM-5:00 PM CST Work schedule: a permanent 8-hour shift between the hours of 7am-7pm CST will be offered based on business need. If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position we anticipate offering an hourly rate of 19 - 29 USD / hourly depending on relevant factors including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy balanced and feel secure. That’s why you’ll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment you’ll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group. About Evernorth Health Services Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Do you have a bachelor’s degree and are ready for a meaningful career where you can make an impact and improve lives? Join us as a Behavioral Health Customer Service Advocate- an inbound call center role focused on helping people access needed care. You’ll support members and providers seeking services for mental health and/or substance use disorders. This position features a structured work schedule with a designated queue time. Using empathy active listening multitasking and problem-solving skills you’ll help ensure every caller’s experience with Evernorth is both efficient and compassionate. Key Responsibilities: Take back-to-back phone calls from members and providers (calls last about 8-10 minutes). Triage and conduct intake for risk of harm and substance use concerns Communicate eligibility assist with scheduling appointments and providing referrals quote benefits and advise on authorization requirements Utilize resources and independent judgment to deliver accurate information exceptional service and resolution on the first call Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support Navigate multiple systems and applications across multiple screens while on calls (sometimes up to 9 programs at once) Requirements: Bachelor’s degree in psychology social work or a related field or bachelor’s degree in another field plus 2+ years of behavioral health experience. Customer service experience Strong time management and multitasking abilities Proficiency with typing and PC usage Must remain at your workstation while handling calls from a phone queue Training schedule: Monday-Friday 8:30 AM-5:00 PM CST Work schedule: a permanent 8-hour shift between the hours of 7am-7pm CST will be offered based on business need. If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position we anticipate offering an hourly rate of 19 - 29 USD / hourly depending on relevant factors including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy balanced and feel secure. That’s why you’ll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment you’ll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group. About Evernorth Health Services Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Disabled Veteran Solutions. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. OH USA Hourly 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! Full Time Medical Dental Vision Life Insurance Competitive Salary Paid Time Off &#128640 Ready for a Mission That Matters? Hello superstar! &#127775 Disabled Veteran Solutions (DVS) is looking for a &#127752 stellar Customer Advocate to join our Customer Service Division. At DVS you're not just another cog in the machine &#128736&#65039 - you're a vital part of a diverse and inclusive team &#129309 dedicated to making a difference &#128170. &#127919 The Mission As a Customer Advocate you'll be a healthcare hero &#129464 for 50 to 70 people every day. You'll navigate the world of primary care doctors &#129658 medications &#128138 appointments &#128197 and benefits &#128188 like a pro armed with your knowledge &#128218 and amazing social skills &#128483&#65039. And the best part? You'll make a real impact on people's lives &#10084&#65039. &#128203 The Details &#128344 Full-time position Monday through Friday (because we all need a little weekend! &#128524) ⏰ 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST &#129504 5-week intensive orientation (don't worry we've got your back every step of the way! &#129489‍&#127979) &#128736&#65039 Your Secret Weapons &#128066 A great ear for listening and a knack for finding solutions &#129337‍♀&#65039 Ability to juggle multiple tasks like a pro &#128150 Passion for helping others and brightening their day &#127890 Your Arsenal &#127891 High school diploma (bonus points if you've got a degree! &#127941) &#128209 At least 1 year of experience in insurance operations &#128187 Tech-savvy and confident navigating our web-based systems &#129534 Detail-oriented with strong follow-through &#127826 The Cherry on Top &#127973 Experience in healthcare/insurance &#129504 Background in social work behavioral health or similar fields &#129513 A customer service ninja with amazing problem-solving skills &#127775 Why DVS? &#128176 Competitive pay and amazing benefits &#127482&#127480 Veteran-owned nationally recognized company &#128200 Real opportunities for growth and professional development What are you waiting for? If you're ready for a mission that matters... Let's do this! &#128165 Starts: September 15 2025 Training: 8:00 a.m. - 4:30 p.m. (5 weeks) Regular Schedule: 9:30 a.m. - 6:00 p.m. Monday through Friday All times are Eastern Standard A pre-employment drug screening and criminal background check are required prior to employment. If you have questions about this posting please contact support@lensa.com"

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Disabled Veteran Solutions. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. MS USA Hourly 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! Full Time Medical Dental Vision Life Insurance Competitive Salary Paid Time Off &#128640 Ready for a Mission That Matters? Hello superstar! &#127775 Disabled Veteran Solutions (DVS) is looking for a &#127752 stellar Customer Advocate to join our Customer Service Division. At DVS you're not just another cog in the machine &#128736&#65039 - you're a vital part of a diverse and inclusive team &#129309 dedicated to making a difference &#128170. &#127919 The Mission As a Customer Advocate you'll be a healthcare hero &#129464 for 50 to 70 people every day. You'll navigate the world of primary care doctors &#129658 medications &#128138 appointments &#128197 and benefits &#128188 like a pro armed with your knowledge &#128218 and amazing social skills &#128483&#65039. And the best part? You'll make a real impact on people's lives &#10084&#65039. &#128203 The Details &#128344 Full-time position Monday through Friday (because we all need a little weekend! &#128524) ⏰ 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST &#129504 5-week intensive orientation (don't worry we've got your back every step of the way! &#129489‍&#127979) &#128736&#65039 Your Secret Weapons &#128066 A great ear for listening and a knack for finding solutions &#129337‍♀&#65039 Ability to juggle multiple tasks like a pro &#128150 Passion for helping others and brightening their day &#127890 Your Arsenal &#127891 High school diploma (bonus points if you've got a degree! &#127941) &#128209 At least 1 year of experience in insurance operations &#128187 Tech-savvy and confident navigating our web-based systems &#129534 Detail-oriented with strong follow-through &#127826 The Cherry on Top &#127973 Experience in healthcare/insurance &#129504 Background in social work behavioral health or similar fields &#129513 A customer service ninja with amazing problem-solving skills &#127775 Why DVS? &#128176 Competitive pay and amazing benefits &#127482&#127480 Veteran-owned nationally recognized company &#128200 Real opportunities for growth and professional development What are you waiting for? If you're ready for a mission that matters... Let's do this! &#128165 Starts: September 15 2025 Training: 8:00 a.m. - 4:30 p.m. (5 weeks) Regular Schedule: 9:30 a.m. - 6:00 p.m. Monday through Friday All times are Eastern Standard A pre-employment drug screening and criminal background check are required prior to employment. If you have questions about this posting please contact support@lensa.com"

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Disabled Veteran Solutions. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. PA USA Hourly 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! Full Time Medical Dental Vision Life Insurance Competitive Salary Paid Time Off &#128640 Ready for a Mission That Matters? Hello superstar! &#127775 Disabled Veteran Solutions (DVS) is looking for a &#127752 stellar Customer Advocate to join our Customer Service Division. At DVS you're not just another cog in the machine &#128736&#65039 - you're a vital part of a diverse and inclusive team &#129309 dedicated to making a difference &#128170. &#127919 The Mission As a Customer Advocate you'll be a healthcare hero &#129464 for 50 to 70 people every day. You'll navigate the world of primary care doctors &#129658 medications &#128138 appointments &#128197 and benefits &#128188 like a pro armed with your knowledge &#128218 and amazing social skills &#128483&#65039. And the best part? You'll make a real impact on people's lives &#10084&#65039. &#128203 The Details &#128344 Full-time position Monday through Friday (because we all need a little weekend! &#128524) ⏰ 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST &#129504 5-week intensive orientation (don't worry we've got your back every step of the way! &#129489‍&#127979) &#128736&#65039 Your Secret Weapons &#128066 A great ear for listening and a knack for finding solutions &#129337‍♀&#65039 Ability to juggle multiple tasks like a pro &#128150 Passion for helping others and brightening their day &#127890 Your Arsenal &#127891 High school diploma (bonus points if you've got a degree! &#127941) &#128209 At least 1 year of experience in insurance operations &#128187 Tech-savvy and confident navigating our web-based systems &#129534 Detail-oriented with strong follow-through &#127826 The Cherry on Top &#127973 Experience in healthcare/insurance &#129504 Background in social work behavioral health or similar fields &#129513 A customer service ninja with amazing problem-solving skills &#127775 Why DVS? &#128176 Competitive pay and amazing benefits &#127482&#127480 Veteran-owned nationally recognized company &#128200 Real opportunities for growth and professional development What are you waiting for? If you're ready for a mission that matters... Let's do this! &#128165 Starts: September 15 2025 Training: 8:00 a.m. - 4:30 p.m. (5 weeks) Regular Schedule: 9:30 a.m. - 6:00 p.m. Monday through Friday All times are Eastern Standard A pre-employment drug screening and criminal background check are required prior to employment. If you have questions about this posting please contact support@lensa.com"

Department: Customer Success Location: Remote Description We're focused on having the best customer experience in the betting and gaming space. We aren’t willing to accept being marginally better. As we continue on our mission we’re looking for a talented Customer Success Advocate to join the team to help build the best entertainment brand in the world. The Role The standard job title for a position like this is Customer Support Specialist. But at Rivalry we call this position a Customer Success Advocate. Why an advocate? Because our Customer Success team advocates for our users. As a Customer Success Advocate you’ll be expected to have a great understanding of all things iGaming and ideally you have some crypto knowledge or interest in the crypto space too. PLEASE NOTE: This role provides full-time hours but those hours fluctuate to accomodate for our customers. We'll discuss what your hours could look like in the first call with us but keep in mind that flexibility to accomodate a fluctuating schedule is a requirement of the job. If You Join The Rivalry Team You Will Deliver memorable customer support in any language - Rivalry's user-base is global and multilingual you will be expected to provide top quality support to all of our global customers. You can always use a translation tool to chat with our customers where needed. Work towards understanding the needs of our customers and have some underlying knowledge of iGaming traditional sports esports Web3 and crypto. Promote relevant Rivalry products and features based on user needs and interactions. Collaborate with multiple departments and the rest of the team to make sure any customer issues are diagnosed and resolved ASAP. + You will deliver feedback to our Product Payments and Marketing teams. + You will escalate customer issues with relevant details using the proper channels. Create content for our customers in the form of articles and automated workflows. Work in a regulated environment - Rivalry operates in a highly regulated space. All staff will need to build an understanding of these regulations and keep up to date with changes that affect your workflows. Don’t worry we’ll help with all of that with top-class training. Improvise adapt overcome - You will need to be constantly learning growing and developing skills to make you rock your work. Be a self-starter your best self and become part of the team and the culture. We know life isn’t always 9–5—and our customers aren’t either. You’ll have flexibility in your schedule to support work-life balance as long as team coverage and customer needs are met. You can request or swap shifts when needed. Your Stats Fluency in English written and verbal. Fluency in a 2nd or 3rd language is an asset. Preferred languages include Spanish and Tagalog. Ability to keep your cool with customers in a friendly and open manner even when things get spicy. A high level of attention to detail and ability to execute on new processes and procedures as they arise. A constant desire to learn and know more. We value curiosity! Comfort with modern online communication tools and systems including slack. Availability to work hourly shifts outside the standard 9-5 and weekends. Ability to work with a decentralized team located throughout the world. Access to a fast and reliable internet connection. Our Stats We offer a competitive salary and total rewards package including stock options (we believe it's important for our people to own a piece of the company and share in our success). A chance to work in one of the most exciting and rapidly growing industries. See your performance in real time be part of a supportive team with a focus on training coaching and continual improvement. Work from almost anywhere in the world. Paid Vacation and Holidays. Yearly Health Benefits Stipend. Transparent candid effective driven colleagues. Career and personal growth prioritized by management. Every Rivalry employee gets a monthly GLHF Stipend (Good Luck Have Fun) for you to use on your gym membership or the latest video game!

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Disabled Veteran Solutions. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. GA USA Hourly 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! Full Time Medical Dental Vision Life Insurance Competitive Salary Paid Time Off &#128640 Ready for a Mission That Matters? Hello superstar! &#127775 Disabled Veteran Solutions (DVS) is looking for a &#127752 stellar Customer Advocate to join our Customer Service Division. At DVS you're not just another cog in the machine &#128736&#65039 - you're a vital part of a diverse and inclusive team &#129309 dedicated to making a difference &#128170. &#127919 The Mission As a Customer Advocate you'll be a healthcare hero &#129464 for 50 to 70 people every day. You'll navigate the world of primary care doctors &#129658 medications &#128138 appointments &#128197 and benefits &#128188 like a pro armed with your knowledge &#128218 and amazing social skills &#128483&#65039. And the best part? You'll make a real impact on people's lives &#10084&#65039. &#128203 The Details &#128344 Full-time position Monday through Friday (because we all need a little weekend! &#128524) ⏰ 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST &#129504 5-week intensive orientation (don't worry we've got your back every step of the way! &#129489‍&#127979) &#128736&#65039 Your Secret Weapons &#128066 A great ear for listening and a knack for finding solutions &#129337‍♀&#65039 Ability to juggle multiple tasks like a pro &#128150 Passion for helping others and brightening their day &#127890 Your Arsenal &#127891 High school diploma (bonus points if you've got a degree! &#127941) &#128209 At least 1 year of experience in insurance operations &#128187 Tech-savvy and confident navigating our web-based systems &#129534 Detail-oriented with strong follow-through &#127826 The Cherry on Top &#127973 Experience in healthcare/insurance &#129504 Background in social work behavioral health or similar fields &#129513 A customer service ninja with amazing problem-solving skills &#127775 Why DVS? &#128176 Competitive pay and amazing benefits &#127482&#127480 Veteran-owned nationally recognized company &#128200 Real opportunities for growth and professional development What are you waiting for? If you're ready for a mission that matters... Let's do this! &#128165 Starts: September 15 2025 Training: 8:00 a.m. - 4:30 p.m. (5 weeks) Regular Schedule: 9:30 a.m. - 6:00 p.m. Monday through Friday All times are Eastern Standard A pre-employment drug screening and criminal background check are required prior to employment. If you have questions about this posting please contact support@lensa.com"