Remote Customer Advocate Jobs

tldr We build software for Airbnbs to rent themselves with a state-of-the-art product and user experience. We are bold like risks and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work life culture and experiences. We have crafted an Applicant Handbook which we highly recommend you check out where you can find out more about the company culture how we recruit what we do and how we do it: https://bit.ly/hsptblhndbk Our customers love the product provide valuable feedback and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://bit.ly/hptwn Hospitable.com is a remote-only and fully distributed company. We hire based on timezones not countries. What you will be working on? As the Customer Advocate Lead you will lead and empower our US support team to deliver an exceptional customer experience. Your first priority will be to hit consistent response times. We have a pretty solid foundation and our passionate team excels at delivering great experiences with our current processes—maintaining an average CSAT of 87%. We're looking for someone who can take what's working and make it even better. To accomplish this you will: Manage queue distribution in our chat support system and workload across the US support team to maintain target response times and SLAs. We're aiming for a first response time of <5mins for live chat and a total resolution time of 12h - Coach and develop team members through regular 1:1s performance reviews and real-time feedback - Handle technical troubleshooting and empower the team to resolve issues that require strong product and systems knowledge as well as managing customer escalations and high-priority issues - Review and quality check team's support interactions and documentation - Train new team members on tools processes and product knowledge - Regularly work in the queue to stay connected to customer needs and model best practices for the team. You will typically spend 30-40% of your time in the queue. - You will report to our Director of Support and work with our other amazing support leads such as Kelly whose favorite fruit is dragon fruit Requirements For this position we are looking to recruit someone in any of the US time zones. Candidates in countries outside of such time zones will not be considered. We're aiming for a start date no earlier than November 3 2025. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully don't worry! We still want to hear from you. Experience in customer support in the SaaS industry including experience as a team lead or in a senior role Proven track record of managing chat support queues and improving team metrics (response times customer satisfaction resolution rates) Strong technical aptitude with proven ability to investigate complex SaaS product issues work across systems and partner closely with engineering. Experience coaching and developing team members with strong interpersonal and feedback skills Strong written and verbal communication skills for both customer and internal interactions Ability to balance competing priorities between team management and hands-on support work Very special kudos if you have experience specifically in the short-term rental or property management industry Benefits The company itself is also a product one that we iterate on. We're always improving and creating an environment where we all love to work. A supportive and caring team environment where you are trusted not managed The total budget for this role is within US$96220.80 - $120614.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States the European Union or Australia taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $81787 to $102521 depending on the cost of living in your location We also offer options into the company equity through our $HOST token (not tied to location) 35 days off per year encouraged (including self-serve public holidays) and parental leave Mental-health and emotional support with therapists on call through Slack by Spill Recognized on Inc.'s list of Best Workplaces for 2023

"tldr We build software for Airbnbs to rent themselves with a state-of-the-art product and user experience. We are bold like risks and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work life culture and experiences. We have crafted an Applicant Handbook which we highly recommend you check out where you can find out more about the company culture how we recruit what we do and how we do it: https://bit.ly/hsptblhndbk Our customers love the product provide valuable feedback and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://bit.ly/hptwn Hospitable.com is a remote-only and fully distributed company. We hire based on timezones not countries. What you will be working on? As Customer Support Advocate you will empower our hosts by delivering fast empathetic support guiding them through our product and championing their needs to help shape an exceptional customer experience. Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling) Onboard customers and answer questions on our product throughout the entire user cycle with live chat email and Zoom calls Create bug reports to escalate to engineering Create video and written content to educate customers (product tours videos documentation FAQ) and keep it current with our constantly evolving product Act as a ""feature champion"" to educate the product & engineering teams about users' needs Collaborate with the team on best working practices and issue resolution working alongside Kevin whose favorite fruit is passion fruit. What does the schedule look like? For this position we are aiming to service customers across European timezones. Currently this role will be working Monday to Friday although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates. Requirements For this position we are looking to recruit someone in a European time zone. Candidates in based in other timezones will not be considered. We're aiming for a start date no earlier than November 3 2025. We're looking for someone who: Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product Cares about the impact their work has on the team and the company Has a keen eye for detail and eagerness for constant improvement Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast which means you'll need to be comfortable adapting to frequent changes and improvements. Very special kudos if you are an Airbnb host or have been working with a short-term rental business If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully don't worry! We want to hear from you. Benefits The company itself is also a product one that we iterate on. We're always improving and creating an environment where we all love to work. A supportive and caring team environment where you are trusted not managed The total budget for this role is within US$78300 - US$106912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States the European Union or Australia taking into account payroll taxes to determine your gross compensation. We also offer an extra incentive into our equity with RSUs through our $HOST token Up to 35 paid days off per year is encouraged (including self-serve public holidays) as well as paid sick leave and parental leave when needed Mental-health and emotional support with therapists on call through Slack Recognized on Inc.'s list of Best Workplaces for 2023."

"tldr We build software for Airbnbs to rent themselves with a state-of-the-art product and user experience. We are bold like risks and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work life culture and experiences. We have crafted an Applicant Handbook which we highly recommend you check out where you can find out more about the company culture how we recruit what we do and how we do it: https://bit.ly/hsptblhndbk Our customers love the product provide valuable feedback and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://bit.ly/hptwn Hospitable.com is a remote-only and fully distributed company. We hire based on timezones not countries. What you will be working on? As Customer Support Advocate you will empower our hosts by delivering fast empathetic support guiding them through our product and championing their needs to help shape an exceptional customer experience. Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling) Onboard customers and answer questions on our product throughout the entire user cycle with live chat email and Zoom calls Create bug reports to escalate to engineering Create video and written content to educate customers (product tours videos documentation FAQ) and keep it current with our constantly evolving product Act as a ""feature champion"" to educate the product & engineering teams about users' needs Collaborate with the team on best working practices and issue resolution working alongside Kevin whose favorite fruit is passion fruit. What does the schedule look like? For this position we are aiming to service customers across European timezones. Currently this role will be working Monday to Friday although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates. Requirements For this position we are looking to recruit someone in a European time zone. Candidates in based in other timezones will not be considered. We're aiming for a start date no earlier than November 3 2025. We're looking for someone who: Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product Cares about the impact their work has on the team and the company Has a keen eye for detail and eagerness for constant improvement Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast which means you'll need to be comfortable adapting to frequent changes and improvements. Very special kudos if you are an Airbnb host or have been working with a short-term rental business If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully don't worry! We want to hear from you. Benefits The company itself is also a product one that we iterate on. We're always improving and creating an environment where we all love to work. A supportive and caring team environment where you are trusted not managed The total budget for this role is within US$78300 - US$106912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States the European Union or Australia taking into account payroll taxes to determine your gross compensation. We also offer an extra incentive into our equity with RSUs through our $HOST token Up to 35 paid days off per year is encouraged (including self-serve public holidays) as well as paid sick leave and parental leave when needed Mental-health and emotional support with therapists on call through Slack Recognized on Inc.'s list of Best Workplaces for 2023."

"tldr We build software for Airbnbs to rent themselves with a state-of-the-art product and user experience. We are bold like risks and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work life culture and experiences. We have crafted an Applicant Handbook which we highly recommend you check out where you can find out more about the company culture how we recruit what we do and how we do it: https://bit.ly/hsptblhndbk Our customers love the product provide valuable feedback and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://bit.ly/hptwn Hospitable.com is a remote-only and fully distributed company. We hire based on timezones not countries. What you will be working on? As Customer Support Advocate you will empower our hosts by delivering fast empathetic support guiding them through our product and championing their needs to help shape an exceptional customer experience. Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling) Onboard customers and answer questions on our product throughout the entire user cycle with live chat email and Zoom calls Create bug reports to escalate to engineering Create video and written content to educate customers (product tours videos documentation FAQ) and keep it current with our constantly evolving product Act as a ""feature champion"" to educate the product & engineering teams about users' needs Collaborate with the team on best working practices and issue resolution working alongside Kevin whose favorite fruit is passion fruit. What does the schedule look like? For this position we are aiming to service customers across European timezones. Currently this role will be working Monday to Friday although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates. Requirements For this position we are looking to recruit someone in a European time zone. Candidates in based in other timezones will not be considered. We're aiming for a start date no earlier than November 3 2025. We're looking for someone who: Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product Cares about the impact their work has on the team and the company Has a keen eye for detail and eagerness for constant improvement Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast which means you'll need to be comfortable adapting to frequent changes and improvements. Very special kudos if you are an Airbnb host or have been working with a short-term rental business If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully don't worry! We want to hear from you. Benefits The company itself is also a product one that we iterate on. We're always improving and creating an environment where we all love to work. A supportive and caring team environment where you are trusted not managed The total budget for this role is within US$78300 - US$106912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States the European Union or Australia taking into account payroll taxes to determine your gross compensation. We also offer an extra incentive into our equity with RSUs through our $HOST token Up to 35 paid days off per year is encouraged (including self-serve public holidays) as well as paid sick leave and parental leave when needed Mental-health and emotional support with therapists on call through Slack Recognized on Inc.'s list of Best Workplaces for 2023."

tldr We build software for Airbnbs to rent themselves with a state-of-the-art product and user experience. We are bold like risks and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work life culture and experiences. We have crafted an Applicant Handbook which we highly recommend you check out where you can find out more about the company culture how we recruit what we do and how we do it: https://bit.ly/hsptblhndbk Our customers love the product provide valuable feedback and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://bit.ly/hptwn Hospitable.com is a remote-only and fully distributed company. We hire based on timezones not countries. What you will be working on? As the Staff Customer Support Advocate you will champion exceptional customer experiences while providing valuable insights that shape our support operations. Around 60-70% of your time will be spent in the queue supporting our customers via email live chat and hopping on troubleshooting calls as needed. The remaining 30-40% of your time will be spent on leading projects that impact the overall customer experience like improving customer-facing documentation training our AI solution or creating training materials for our team. You will: Provide expert frontline customer support handling complex cases and serving as an example of customer service excellence Investigate and troubleshoot challenging user issues with advanced technical knowledge Answer questions throughout the entire user journey via live chat email and Zoom calls Lead strategic projects that drive significant organizational impact. Work alongside one of our awesome Customer Support Advocates Cameron whose favorite fruit is apricot Serve as a Product Expert providing insights and advice to Product Managers and other stakeholders. Create comprehensive educational content (videos documentation quizzes) for customers and internally. What does the schedule look like? For this position we are aiming to service customers across North American time zones (PST/CST/MST/EST GMT -8 to -5). The role will be reporting Sunday through Thursday. We're aiming for a start date no earlier than November 3 2025. Requirements For this position we are looking to recruit someone in a North American time zone (for example based anywhere in the USA). If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully don't worry! We still want to hear from you. Significant (7+ years) experience in customer-facing roles especially in SaaS. Excellence (and a genuine fun!) in frontline customer support with consistent high performance Advanced troubleshooting abilities for complex technical issues Experience balancing daily support responsibilities with strategic initiatives Proven ability to take ownership of strategic initiatives that improve the team and customer experience such as optimizing workflows enhancing support processes or improving documentation Experience mentoring team members and driving knowledge sharing for example by running product trainings shadowing sessions peer reviews or onboarding sessions Very special kudos if you are an Airbnb host or have been working with a short-term rental business. Benefits The company itself is also a product one that we iterate on. We're always improving and creating an environment where we all love to work. A supportive and caring team environment where you are trusted not managed The gross salary for US employees could be anywhere between $81787.68 to $102521.90. We also offer an extra incentive into our equity with RSUs through our $HOST token (not tied to location or status) Up to 35 paid days off per year is encouraged (including self-serve public holidays) as well as sick leave and parental leave when needed For US employees: healthcare (including EPO PPO and HSA) 401(k). Mental-health and emotional support with therapists on call through Slack Recognized on Inc.'s list of Best Workplaces for 2023.

"tldr We build software for Airbnbs to rent themselves with a state-of-the-art product and user experience. We are bold like risks and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work life culture and experiences. We have crafted an Applicant Handbook which we highly recommend you check out where you can find out more about the company culture how we recruit what we do and how we do it: https://bit.ly/hsptblhndbk Our customers love the product provide valuable feedback and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://bit.ly/hptwn Hospitable.com is a remote-only and fully distributed company. We hire based on timezones not countries. What you will be working on? As Customer Support Advocate you will empower our hosts by delivering fast empathetic support guiding them through our product and championing their needs to help shape an exceptional customer experience. Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling) Onboard customers and answer questions on our product throughout the entire user cycle with live chat email and Zoom calls Create bug reports to escalate to engineering Create video and written content to educate customers (product tours videos documentation FAQ) and keep it current with our constantly evolving product Act as a ""feature champion"" to educate the product & engineering teams about users' needs Collaborate with the team on best working practices and issue resolution working alongside Kevin whose favorite fruit is passion fruit. What does the schedule look like? For this position we are aiming to service customers across European timezones. Currently this role will be working Monday to Friday although we appreciate flexibility in occasionally out with coverage over the weekends in cases of absence of other teammates. Requirements For this position we are looking to recruit someone in a European time zone. Candidates in based in other timezones will not be considered. We're aiming for a start date no earlier than November 3 2025. We're looking for someone who: Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product Cares about the impact their work has on the team and the company Has a keen eye for detail and eagerness for constant improvement Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast which means you'll need to be comfortable adapting to frequent changes and improvements. Very special kudos if you are an Airbnb host or have been working with a short-term rental business If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully don't worry! We want to hear from you. Benefits The company itself is also a product one that we iterate on. We're always improving and creating an environment where we all love to work. A supportive and caring team environment where you are trusted not managed The total budget for this role is within US$78300 - US$106912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States the European Union or Australia taking into account payroll taxes to determine your gross compensation. We also offer an extra incentive into our equity with RSUs through our $HOST token Up to 35 paid days off per year is encouraged (including self-serve public holidays) as well as paid sick leave and parental leave when needed Mental-health and emotional support with therapists on call through Slack Recognized on Inc.'s list of Best Workplaces for 2023."

tldr We build software for Airbnbs to rent themselves with a state-of-the-art product and user experience. We are bold like risks and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work life culture and experiences. We have crafted an Applicant Handbook which we highly recommend you check out where you can find out more about the company culture how we recruit what we do and how we do it: https://bit.ly/hsptblhndbk Our customers love the product provide valuable feedback and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://bit.ly/hptwn Hospitable.com is a remote-only and fully distributed company. We hire based on timezones not countries. ### What you will be working on? As the Staff Customer Support Advocate you will champion exceptional customer experiences while providing valuable insights that shape our support operations. Around 60-70% of your time will be spent in the queue supporting our customers via email live chat and hopping on troubleshooting calls as needed. The remaining 30-40% of your time will be spent on leading projects that impact the overall customer experience like improving customer-facing documentation training our AI solution or creating training materials for our team. You will: Provide expert frontline customer support handling complex cases and serving as an example of customer service excellence. Investigate and troubleshoot challenging user issues with advanced technical knowledge. Answer questions throughout the entire user journey via live chat email and Zoom calls. Lead strategic projects that drive significant organizational impact. Work alongside one of our awesome Customer Support Advocates Cameron whose favorite fruit is apricot. Serve as a Product Expert providing insights and advice to Product Managers and other stakeholders. Create comprehensive educational content (videos documentation quizzes) for customers and internally. ### What does the schedule look like? For this position we are aiming to service customers across North American time zones (PST/CST/MST/EST GMT -8 to -5). The role will be reporting Sunday through Thursday. We’re aiming for a start date no earlier than November 3 2025. Requirements For this position we are looking to recruit someone in a North American time zone (for example based anywhere in the USA). If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully don't worry! We still want to hear from you. Significant (7+ years) experience in customer-facing roles especially in SaaS. Excellence (and a genuine fun!) in frontline customer support with consistent high performance. Advanced troubleshooting abilities for complex technical issues. Experience balancing daily support responsibilities with strategic initiatives. Proven ability to take ownership of strategic initiatives that improve the team and customer experience such as optimizing workflows enhancing support processes or improving documentation. Experience mentoring team members and driving knowledge sharing for example by running product trainings shadowing sessions peer reviews or onboarding sessions. Very special kudos if you are an Airbnb host or have been working with a short-term rental business. Benefits The company itself is also a product one that we iterate on. We're always improving and creating an environment where we all love to work. A supportive and caring team environment where you are trusted not managed. The gross salary for US employees could be anywhere between $81787.68 to $102521.90. We also offer an extra incentive into our equity with RSUs through our $HOST token (not tied to location or status). Up to 35 paid days off per year is encouraged (including self-serve public holidays) as well as sick leave and parental leave when needed. For US employees: healthcare (including EPO PPO and HSA) 401(k). Mental-health and emotional support with therapists on call through Slack. Recognized on Inc.’s list of Best Workplaces for 2023.

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Disabled Veteran Solutions. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. GA USA Hourly 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! Full Time Medical Dental Vision Life Insurance Competitive Salary Paid Time Off &#128640 Ready for a Mission That Matters? Hello superstar! &#127775 Disabled Veteran Solutions (DVS) is looking for a &#127752 stellar Customer Advocate to join our Customer Service Division. At DVS you're not just another cog in the machine &#128736&#65039 - you're a vital part of a diverse and inclusive team &#129309 dedicated to making a difference &#128170. &#127919 The Mission As a Customer Advocate you'll be a healthcare hero &#129464 for 50 to 70 people every day. You'll navigate the world of primary care doctors &#129658 medications &#128138 appointments &#128197 and benefits &#128188 like a pro armed with your knowledge &#128218 and amazing social skills &#128483&#65039. And the best part? You'll make a real impact on people's lives &#10084&#65039. &#128203 The Details &#128344 Full-time position Monday through Friday (because we all need a little weekend! &#128524) ⏰ 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST &#129504 5-week intensive orientation (don't worry we've got your back every step of the way! &#129489‍&#127979) &#128736&#65039 Your Secret Weapons &#128066 A great ear for listening and a knack for finding solutions &#129337‍♀&#65039 Ability to juggle multiple tasks like a pro &#128150 Passion for helping others and brightening their day &#127890 Your Arsenal &#127891 High school diploma (bonus points if you've got a degree! &#127941) &#128209 At least 1 year of experience in insurance operations &#128187 Tech-savvy and confident navigating our web-based systems &#129534 Detail-oriented with strong follow-through &#127826 The Cherry on Top &#127973 Experience in healthcare/insurance &#129504 Background in social work behavioral health or similar fields &#129513 A customer service ninja with amazing problem-solving skills &#127775 Why DVS? &#128176 Competitive pay and amazing benefits &#127482&#127480 Veteran-owned nationally recognized company &#128200 Real opportunities for growth and professional development What are you waiting for? If you're ready for a mission that matters... Let's do this! &#128165 Start: TWO groups starting either October 6th or 20th 2025 Training: 8:00 a.m. - 4:30 p.m. (5 weeks) Regular Schedule: 8:30 a.m. - 5:00 p.m. Monday Tuesday Thursday & Friday 11:30 a.m. - 8:00 p.m. on Wednesday All times are Eastern Standard A pre-employment drug screening and criminal background check are required prior to employment. If you have questions about this posting please contact support@lensa.com"

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Disabled Veteran Solutions. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. VA USA Hourly 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! Full Time Medical Dental Vision Life Insurance Competitive Salary Paid Time Off &#128640 Ready for a Mission That Matters? Hello superstar! &#127775 Disabled Veteran Solutions (DVS) is looking for a &#127752 stellar Customer Advocate to join our Customer Service Division. At DVS you're not just another cog in the machine &#128736&#65039 - you're a vital part of a diverse and inclusive team &#129309 dedicated to making a difference &#128170. &#127919 The Mission As a Customer Advocate you'll be a healthcare hero &#129464 for 50 to 70 people every day. You'll navigate the world of primary care doctors &#129658 medications &#128138 appointments &#128197 and benefits &#128188 like a pro armed with your knowledge &#128218 and amazing social skills &#128483&#65039. And the best part? You'll make a real impact on people's lives &#10084&#65039. &#128203 The Details &#128344 Full-time position Monday through Friday (because we all need a little weekend! &#128524) ⏰ 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST &#129504 5-week intensive orientation (don't worry we've got your back every step of the way! &#129489‍&#127979) &#128736&#65039 Your Secret Weapons &#128066 A great ear for listening and a knack for finding solutions &#129337‍♀&#65039 Ability to juggle multiple tasks like a pro &#128150 Passion for helping others and brightening their day &#127890 Your Arsenal &#127891 High school diploma (bonus points if you've got a degree! &#127941) &#128209 At least 1 year of experience in insurance operations &#128187 Tech-savvy and confident navigating our web-based systems &#129534 Detail-oriented with strong follow-through &#127826 The Cherry on Top &#127973 Experience in healthcare/insurance &#129504 Background in social work behavioral health or similar fields &#129513 A customer service ninja with amazing problem-solving skills &#127775 Why DVS? &#128176 Competitive pay and amazing benefits &#127482&#127480 Veteran-owned nationally recognized company &#128200 Real opportunities for growth and professional development What are you waiting for? If you're ready for a mission that matters... Let's do this! &#128165 Start: TWO groups starting either October 6th or 20th 2025 Training: 8:00 a.m. - 4:30 p.m. (5 weeks) Regular Schedule: 8:30 a.m. - 5:00 p.m. Monday Tuesday Thursday & Friday 11:30 a.m. - 8:00 p.m. on Wednesday All times are Eastern Standard A pre-employment drug screening and criminal background check are required prior to employment. If you have questions about this posting please contact support@lensa.com"

Resp & Qualifications (Medicaid Baltimore/DC/Metro only) PURPOSE: Responsible for answering member provider & broker inquiries pertaining to product information benefits claims resolution eligibility and billing questions in a call center environment. Proactively provides information and education to members providers & brokers as appropriate about a variety of health financial and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications. ESSENTIAL FUNCTIONS: Provides first- level problem resolution to member provider & broker inquiries via telephone by gathering and researching information examine claim submissions verifying claim and system accuracy as well as liability validate customer understanding of information and resolves issues based on applicable policies and procedures. Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations to determine the need for managed care initiatives and to administer all types of services to customers within the business segment through telephonic inquiries written and/or electronic inquiries and claims adjustments if applicable. Appropriately documents all client interactions according to established departmental procedures. Delivers accurate information to customers in accordance with performance goals and objectives. Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes. Participates in ongoing education related to new services industry topics and skills. QUALIFICATIONS: Education Level: High School Diploma or GED. Experience: Less than one year customer service experience. Preferred Qualifications: Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology. Knowledge Skills and Abilities (KSAs) Successful completion of the training provided. Demonstrated skills as an empathetic and compassionate communicator. Ability to quickly gain customer trust and confidence. Demonstrated PC navigation and data entry skills. Strong interpersonal communication skills. Good oral and written communication skills. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer including customers who may be demanding or otherwise challenging. Salary Range: $31392 - $57552 Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position the candidate's work experience education/training internal peer equity and market and business consideration. It is not typical for an individual to be hired at the top of the range as compensation decisions depend on each case's facts and circumstances including but not limited to experience internal equity and location. In addition to your compensation CareFirst offers a comprehensive benefits package various incentive programs/plans and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements). Department Medicare/Medicaid Member Service Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information. Where To Apply Please visit our website to apply: www.carefirst.com/careers Federal Disc/Physical Demand Note: The incumbent is required to immediately disclose any debarment exclusion or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. PHYSICAL DEMANDS: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write type key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Sponsorship in US Must be eligible to work in the U.S. without Sponsorship #LI-AB1